their website said restaurant in the facility and laundry service, there was none

water temperature was broken either hot hot hot or cold cold cold no in between; wifi awful

this gave us two options, the kids are either far from us or my husband and i each sleep in a room and share

good parking as well

door i could smell it had been smoked in extensively, the drive to get in the property and the parking lot had

to have laundry towels and washcloths available instead of have to go to front desk and ask for it

the laundry facility was very nice to have and was well maintained

is the worse room in the hotel, why do you put paying customers there when there is some sort of laundry mat

room was horribly dirty, stains on the carpet as soon as you walked in, that looked like they were never attempted

didn t make it down to breakfast

the laundry machines were an unexpected bonus

everything..spacious room gym free laundry friendly staff etc

free laundry service helped immensely. staff was more than accommodating.

they offer free laundry also a shuttle pick up and drop off to my cadet graduation

free laundry facilities were an added bonus

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and

modern, clean, good location to visit lake forest, nice breakfast restaurant and staff

didn't get my breakfast because their were under staffed for a big group of people and we had to leave by a

the food, coffee bar and cocktails were all exceptional

breakfast and lunch were excellent. the staff was courteous and helpful with any issues.

the girl who works the bar / breakfast restaurant needs a raise

gym, pool and eating area were all extremely nice as well

open floor plan with dining and bar on main floor as you walk in made it feel inviting

the pool was clean

gym had no hand sanitizer

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

the hotel location, cleanliness, good variety of foods for breakfast, pool, hot tub, grill.

space/size of room exercise and pool area great breakfast easy access from doors to rooms

the pool was refreshing and the hot tub soothed away the aches and pains

pool was great. fitness room was amazing.

my son and i loved the beautiful and clean pool and hot tub

pool are had a little hot tub and my kids really enjoyed swimming

pool and hot tub was perfect.

the pool was not up and running and which was expected

the breakfast had a nice variety and was delicious. the location is excellent.

it was a good stay. kids had fun. ned s we re comfy

i did not request another room because we arrived around 4:30 am and my kids were so tired they went to sleep

nice new hotel breakfast was just ok

i did not request another room because we arrived around 4:30 am and my kids were so tired they went to sleep

have been right next to the housekeeping laundry room

customer service, place was clean, offered a lot of things you could borrow for free and the free laundry was

my kids had fun in the pool

the pool was too cold. the kids did not want to go in.

the pool needs updating

i like the size of the room and having a kitchenette.

the breakfast was great

the kitchen

had my kids and myself waiting in the lobby while they tried to figure it out

cooling and heating, uncomfortable bed/bedding, no tub and it was listed on the booking, unclean pool, housekeeping

dryer in laundry was not drying ($1

laundry amenities on both floors were not working

were staying for 2 weeks and unfortunately the guest laundry was out of action the whole time

great location, quiet and comfortable room, good breakfast and plenty of on-site parking

this was great because the traffic going here, plus having to find parking was ridiculous

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

the window faced the parking lot and the bright parking lot lights brightened our room all night

parking lot is in need of major repairs

that the sink as alittle to high for my kids to reach.

gym was just too little

parking lot entry/entrance was a little convoluted

my boys thought the pool was small and not deep enough.

were amazing at working with us for early check in

hotel location and hot breakfast

large dirty laundry basket next to front desk all day

there was not adequate parking.

the kitchen very clean, the bed excellent, the bathroom and tub super clean, i liked that they had hand

i liked the space of the room and full kitchen and very quiet

the staff was friendly. it was hard finding a parking spot at night. you

even the laundry room and gym were a pleasure to be around and not dirty as others have been

would have preferred a room off the first floor and away from the laundry room-it was right across from our room

free laundry, large room with fully equipped kitchen, friendly helpful staff

along with all the room offered, there were also laundry facilities which were available free of charge to the

easy to cook, doing laundry, gym and easy to acess everything with all they have

pile of dirty laundry still in the room and no follow through from staff on another issue

the dryer was broken, so i couldn't do laundry before i left.

i was right across from the laundry area room 339 it was a bit loud.

says they have laundry service and washers but we were told they didn t and washers were broken

it was a good location for our purposes. it was also nice to have laundry facilities on site.

the amenities: indoor pool, exercise room, laundry room.

it was very clean and the breakfast was delicious

enough parking it s so close to a large venue you d think there would be a little extra

i liked everything, especially breakfast.

breakfast was clean and organized and yummy

the hotel offers breakfast, there is laundry facilities

staff was extremely courteous and helpful. rooms were clean. laundry was easy to find

parking

parking lot and gym it s to small the 2 overnight person or manager and the evening from this days 5-30-2019

free wifi was absolutely horrible to the point we had to turn it off in order to actually use our phones

the nicest employee i came across was in the laundry room who i had to find because we needed extra towels

i love the spa tub and the location!

the pool water could've been warner

the kids liked the pool

if you're super ambitious you can walk there and save $26 on parking and the headache of leaving when the park

laundry room detergent for laundry stuff was hella dirty and they said oh we can't take it out

breakfast was really good with many healthy choices

i would have liked an indoor pool.

clean rooms. good breakfast. friendly staff.

pet friendly

laundry room needed more washer and dryer.

to do a quick load of laundry

garbage in laundry room wasn't emptied our entire stay

there was dirty laundry from other rooms that stayed in hallway our entire

my room was directly across from the laundry room andy cleaning staff were loud at all hours

large refrigerator and convenience of guest laundry

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

had to use the laundry room it smelled like urine in there and the ice machine is in the little

people were rude kids rude running around unsupervised

was told the pet fee was $10

the golf course and the location

having to pay for wifi

no room service

signed up for the bonvoy club and still were charged $28 for wifi (later they removed it but only because we

rooms and breakfast

no laundry room

was a very loud bar/bah mitzvah happening the night we arrived with very little parking available

i wish there were things for the kids

early check in was available & fresh cookies.

took a chance to try to get early check in and there was no pushback hey said your room is ready now hot chocolate

excellent gym, and nice clean hotel

the kitchen for room service was closed except for breakfast

really enjoyed the lobby bar this visit.

this hotel does not have a restaurant or room service

already wet, my 3 outfits of shorts and tank and few other things i bought (no laundry service to add) , i've

maybe add a laundry area or at least some dryers for all wet clothing.

pool closed too early

kids had a great time

the kids had alot of fun and there is so many activities

dirty laundry carts left sitting in the hallways indefinitely

the person from breakfast eva is very kind and help and clean stuff

the pool was kinda small and no hot tub

the location and gym.

lots of loud kids on our floor until late. and over crowded pools.

the breakfast, laundry facilities, and staff are amazing.

in-room amenities, friendly staff, comfortable pool, free guest laundry

gym and laundry are

washers and driers were free except for laundry soap and drier sheets

free laundry room, pool, gym, breakfast, and some

this has been a nightmare having bites, cleaning and steaming my furniture and doing extra laundry

really appreciated the onsite laundry facilities, but could use better ventilation in there

wider variety of cable channels, seating in the laundry room, and longer breakfast hours.

laundry soap dispenser was dirty

gym, hot tub and laundry room

the breakfast

once again , down at the restaurant right now creating my breakfast phat pack (food)

hot tub not working, pool cold in spite of being advertised as heated

pool

the pool looks great in pictures but looks abandoned in person

beautiful courtyard good breakfast

one treadmill in gym, wanted a room with double bed and sofa and got with two double beds and no sofa

covid, we thought the breakfast to go was an awesome alternative-great choices in the box and easy access

clean rooms. nice showers. great shades to darken the room. nice breakfast.

the free every day breakfast is good quality good and also a wide variety of food and drinks

parking was a bit inconvienent

the pool was very pleasant

have liked a cheaper breakfast option for my kids

location don't have restaurant a walking distance and the shuttle have a limited service hours

no shuttle driver

laundry facilities on premises

laundry facilities on site

onsite laundry facilities at a reasonable price

spacious, peaceful area, great facilities within the room tv, kitchen, perfect space for the few days

the room was very clean and comfortable. the breakfast was great!

s no microwave in the room and no laundry facilities

this is the first time i was at a hotel without a microwave or laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

also a laundry room

the pool was always pack and parking was bad i also thought they should have provided free breakfast for the

it would be nice to have the laundry room on every floor.

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

laundry units in the third floor, pretty good size

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

clean, nice staff, and kids loved the hours of the pool.

the laundry room should be better signposted on the corridors.

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

when i got to my room, my suite faced the parking lot, and i could not use any of the outdoor areas

laundry room was small and congested

the parking lot is huge

the omlet bar and complementary reception both exceeded my expectations

great hotel. easy access. nice restaurant. great breakfast.

even the kids agreed it wasn't very good

pool was unable to open , and there was no housekeeping , but it was because of the covid mandates

there were no kids in it the two days i was there which is odd

beds were comfortable. pool area was nice and clean

very comfortable and spacious room. superb pool

room service did not even come around during our 5 night stay until we specifically asked the front

breakfast was not included the front desk people and maid were excellent

was on the first floor, so if i opened my blinds, cars and people in the parking lot had a view directly into

we never had the breakfast we paid for in the reservation

breakfast is a starbucks cafe within the hotel. it s ok but not great.

comfortable room, spacious, good breakfast at a good value visiting friends

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

awesome staff, clean property, nice pool!

clean rooms, friendly staff, great breakfast, plenty of parking even for larger vehicles.

the rooms very cozy and the beds were comfortable and breakfast was good

requested hotel staff to at least give me roll over bed or crib as i was there with my wife and 2 kids

bar in the lobby, counter under windows needed to be cleaned. dead flies by windows in bar area.

was clean, functional (except the grab bar on the shower was not easily accessible (it was next to the faucet

wifi is not

they have helped me and my kids so much and i’ve appreciated their kindness and hospitality

it sets the bar for the entire hospitality industry

the room, the swimming pool, the workout room and the laundry area

bright colors, friendly staff. big clean pool. ample free parking. large spacious room

loud gatherings in parking lot

it sounded as though they had kids and they were letting their kids stay up all night

liked gym

i booked the non-smoking room however it smelled like smoke

even if you choose non smoking room, there is smoke smell in the corridor :(

no refrigerator. no microwave. smoking.

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

the price and it's pet friendly.

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

breakfast was little repetitive but still great

parking was very limited.

free parking

we had a second floor room, it was quiet, and clean. the breakfast was nice.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

their is no microwave and room service doesn t come to the room and clean

the pool and hot tub

like the bed and room, they allowed me early check in

i don t believe there was breakfast unfortunately.. room service was unavailable as well.

the pool was very cold

i paid a little bit more for breakfast to be included and it was well worth it. great breakfast!

every time my wife or my two kids in the other bed moved the beds would squeak and bedding was rough

no designated area for pet.

bar was delicious and our young grandsons were most pleased with their breakfast choices

you can do laundry for free.

the property had complimentary laundry room, gym and pool

free laundry and pool and the exercise room, adds to the positive experience

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

nice laundry with no charge to use machines

sheets smelled strongly of scented laundry soap

breakfast great and room

small pool (under renovation)

breakfast, parking, wifi, overall cleanliness was fine.

pool

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

staff and 24/7 pool

heated towels at the pool were a nice touch

the room was clean and the bed was very comfortable. the breakfast was very good.

every else was good but parking area was little compact

the parking lot was about the only thing that worked.

golf course view

situated on a golf course

really well done. great facilities. very good golf course. first class

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

son had a blast playing golf for three days during spring break; staff went above & beyond

also liked the fact that facility choose milnor washer extractors for their laundry

could have more available laundry machines and have earlier and later laundry hours

the laundry eo was centrally located

breakfast kept up with refills

bedding, parking, gym, breakfast

even after i provided the laundry list of issues endured during our stay

there was no breakfast at this location ... and no restaurant or bar open!

great location, easy parking

it was quiet and the staff was very friendly. i like the fact that it is pet friendly.

the only day that we received it was that we went to the front desk after going to the gym to make sure that

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

kinds of entertainment devices which i used to watch netflix off my laptop along with the free wifi

no free wifi

parking lot wasn t cleared of snow properly, making it treacherous to get to my car

pool water was cold

this hotel was a good stop on my road trip due to the free parking

spacious rooms. pet friendly. a starbucks in the hotel. a heated pool.

over fifteen people multiple kids under 16 unattended

at 2 am and with kids in tow, that was pretty disappointing

location was good. i did not eat breakfast

i did not like a long haul way. took some time to get to our room with little kids.

kids running up and down hallway

location location and fact that it was clean and had everything we wanted and an indoor pool

breakfast was simple, our kids like waffle machine

the pool is small

pool area. customer service

breakfast amazing

enjoyed the gym

breakfast provided good variety of options, and the food was kept filled and the area cleaned

there were no laundry facilities.

enjoyed the bar restaurant

excellent. very quiet perfect getaway. loved the outlet mall outside the parking lot

appetizers on bar menu were fairly high priced.

it had all the amenities like a pool and 24 hour gym

it has a nice kitchenette

the grab & go breakfast sandwiches were tasty along with the yogurt

good breakfast

parking spot was rather far from the door. could use more lighting outside.

small gym with not much equipment

bright hotel with spacious rooms, excellent breakfast, bar, pool, gym, business center and convenient location

the breakfast buffet was fresh and stocked

it is a nice hotel, loved the hot tub. clean environment and a nice breakfast each morning.

they could use less chlorine in the hot tub and pool locations breakfast

the breakfast was mediocre

the cleanliness of the hotel, the pool and pool area they even had pool toys for the

the pool was fun for the kids

breakfast was excellent

the kitchen with stove, fridge, and a few dishes was a nice touch as well

love how friendly the staff were, the cleanliness of the room (the whole hotel) and parking

just the parking spots are to tight

privacy with the barn style bathroom doors in the room

the lobby / bar area was inviting with a pool table and board games

hotel has a bar and fire-pits, lap pool and everything is spotless

free parking

guest laundry

pool could have been a little more renovated/clean however it was fine i m just happy there was a

no restroom near the pool.

great location, friendly and helpful staff, nice gym, good value and free parking

i didn't like walking through the lobby to the pool in my swimsuit. that's a me thing though!

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

elliptecal and treadmill in the gym room was dated and the heart rate monitor sensor was not working on either

best thing about the hotel was the lagoon and the room service

people drinking in parking lot all night.

breakfast and location