pool and yhe fact that breakfast was included.

would be nice if pool was open 24 hrs like the gym

location, room, facilities, wifi, and bed we're all great.

parking was easy and we enjoy free breakfasts

rooms where clean an just wished they did a better service in the food for breakfast in the morning but overall

the pool was great too

had someone at the parking lot to help hotel guest to blow the show off their vehicles for free during the snow

only downside was intoxicated adults at the poolside letting their kids act inappropriately in the pool

the room was very comfortable. pool around and very clean

parking was awesome, bed was super comfortable, and room was nice sized

guest laundry

the pool was a great hangout spot for hanging out with family and friends.

the location is great. the hotel staff are wonderful. the bar is also great.

ample parking for our big truck

the bar closes a little early!

so one of my kids had to sleep on the floor for 3 nights because they were out of double rooms

the bathroom had a step in bath and no bar for the (very low) toilet

kids menu only offered chicken tenders or mac and cheese

very clean, front desk staff knowledgeable always happy to help, pool and gym very good

wifi kept cutting off

the gym seemed really nice at first sight but it was missing some key things; gym/yoga mats, water

moved us up to 8th floor facing street, which we wanted, and the gym equipment was good.

no room service but the lobby was pretty.

seeing as we had a dog of our own that had opted for a pet stay we decided to overlook that, however immediately

breakfast, nice choices and good value

they even had laundry facilities upstairs

great location, great front desk service, good access to laundry and vending machines, good elevator service,

need to install laundry vending machines in your laundry room

the breakfast selection. and the laundry machines were broken down.

place to stay with kids

free laundry

laundry located in second floor accessible by payment which is ok but the washing machines and

for example we were unaware that there was laundry facilities in the hotel

bar availability and availability of food seemed inconsistent

simple but good breakfast

the pool was very cold

hotel site indicated complementary shuttle to ravinia concerts would be provided and it

bar was delicious and our young grandsons were most pleased with their breakfast choices

rooms spacious. breakfast very nice with a lot of choices. van service to airport included

breakfast bar was delicious and our young grandsons were most pleased with their breakfast choices

convenient, friendly staff, laundry facilities, gym, pool.

the property had complimentary laundry room, gym and pool

the grill and free laundry

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

it is like swimming in the laundry room

needs a quarter machine or have laundry that takes debt

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

son had a blast playing golf for three days during spring break; staff went above & beyond

golf course view

really well done. great facilities. very good golf course. first class

beautiful room with awesome view of the golf course! loved everything of the glen club

parking area torn up

lovely, comfortable rooms and free shuttle to ravinia.

room service 20 minutes came in 60 in a brown bag and stone cold -not edible

free parking, good pillows, good breakfast

the gym was filthy and equipment was broken

good location for my needs, free parking, guest laundry,indoor pool and workout room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

no change for laundry room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

laundry room was out of order

free and plentiful parking

customer service, housekeeping, parking and location!! outstanding!

comfortable room, spacious, good breakfast at a good value visiting friends

breakfast , library for guests (great book on chicago architecture)

wifi did not work for the night we were there

this hotel was a good stop on my road trip due to the free parking

pool could be cleaner and monitored

however, the gentlemen at the bar was very helpful to take food and heat it

food was not great and no room service. would have liked more vending options.

the hotel the staff was friendly and the room was big enough for me , my husband and my three kids

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

had a lot of problems with the wifi. had to switch rooms several times.

the reservations. the paid wifi

-parking spaces within a few feet of the windows of hotel and exhaust fumes may enter the hvac

could have more available laundry machines and have earlier and later laundry hours

also liked the fact that facility choose milnor washer extractors for their laundry

the laundry eo was centrally located

the property was well maintained & there was ample parking

skunk smell in the parking lot

even after i provided the laundry list of issues endured during our stay

there is plenty of free parking

very friendly and helpful staff. free parking. pool.

staff, pool, room setup

the only day that we received it was that we went to the front desk after going to the gym to make sure that

dirty laundry was left outside my door for over 4 hours after my room was cleaned

i don t believe there was breakfast unfortunately.. room service was unavailable as well.

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

their is no microwave and room service doesn t come to the room and clean

gym is fine business room is good , you can take printouts of you want shuttle service for near

onsite laundry facilities at a reasonable price

laundry facilities on site

laundry facilities on premises

clean. full kitchen. very professional staff.

spacious room, great kitchen, very clean, own entry from outside, central air vs an ac unit

hotel has self-service laundry facilities

the laundry room should be better signposted on the corridors.

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

sunday, i had to do laundry

the event for which i arrived (and i chose this hotel), i was supposed to have breakfast and a shuttle, which

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

we enjoyed the suite set up that allowed a space for the kids to keep busy

thing was when we got picked up from the airport with the shuttle, driver was a little mad we didn t meet at

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

the front of the hotel is a dead end parking lot

front parking and reception area.

the pancake maker was not working, the wifi went out at one point in the room and was going slow when it came

the staff was friendly, the beds were comfortable, and the breakfast was delicious.

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

laundry not accept credit or debit cards

thought the gym was good and the breakfast was simple but had potential

shuttle was very convenient and on time

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

shuttles are new and had the name of the facility on two small signs taped to the windows

false advertisement: no 24 hr room service and pool was not heated

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

wifi is not free, you need to pay for it, that's something that you won't expect from a hotel

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

everything room service was great and the food was awesome.

kids were very disappointed

clean rooms good staff and have bar and slots

wish they had laundry in the building

onsite laundry room

laundry room and gym are good

24 hour airport shuttle, proximity to airport, and friendly staff

only negative when trying to use the bar area the bartender told us we need to hurry and could only order one

the moment you cannot get to the pool unless you walk outside barefoot on freezing pavement there's construction

it's fairly close to the airport and they offer a free shuttle to the airport.9

unable to get wifi on my phone

the bar and restaurant was closed. there was a big floating in the hot tub

the pool was lovely

laundry room was small and congested

breakfast was awesome

pool temperature was warm

my other pet peevewas that there

parking lot is a little bumpy

laundry basket full of towels still over flowing and all over the floor

large comfortable room. nice bar and grill. pool, gym, sauna

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

separate room from couch area so i could send my kids to bed and stay up and watch television

sauna in the bathroom. pool and whirlpool so clean

no laundry

close to restaurants and casino

shuttle service

location if heading to rivers casino

worth the money friendly staff excellent food had local bars close within walking distance and a casino across

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

no wifi signal in my room.

i like the room service and the breakfast was delicious

i wish i had more time i did not get to use the pool

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

booked for my two college kids who travelled in europe for a month

the girls running up and down the hallway, but that’s what kids do. no big deal.

really nice staff and i loved the pool nice area too

also a laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

this is the first time i was at a hotel without a microwave or laundry room

s no microwave in the room and no laundry facilities

free breakfast and a pool

could have had breakfast ..

was close to resturants, fast food, convince stores, and casino

was no room service even though there was a menu on the desk it s misleading, if i wanted food they

no one came to get it and we did not realize this until the next am, too late to order room service and we did

no breakfast available on the morning we were there. small, small inconvenience.

room service and restaurant food is awful

great for kids though

like the gym and heated swimming pool

the bar area and the starbucks and the rooms cleanliness

handled the concerns with the kids running down the hall and slamming doors immediately

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

sleeper sofa where the kids slept was of poor quality, not allowing for a good night rest after the long flight

it needs a multifunctional machine in the gym

pool was smaller than i hoped

need to expand your breakfast choices

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

nice to have a restaurant and bar on site

we returned from the concert, the lobby bar was closed

room service

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

breakfast, convenient location, big rooms, lots of places to eat around the hotel and transfers to

thing that was upsetting was breakfast was super busy even on a friday morning

room/apartment featured two bedrooms on a suite, as well as a living room and kitchen, providing an exceptional

no laundry facilities on property. no restaurant.

there is no coine laundry

friendly staff and option to get a free shuttle from the hotel to airport

also one of the best breakfast services out there

24 hour shuttle service to the airport for the train was nice

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

i loved the free shuttle service back and forth to the airport

it has a gym and an access to pool

the gym equipment was nice and new

lean. great gym and shuttle service, nice staff

clean, kind, professional and helpful staff, great bar and beautiful interior. loved it!

the coffee shop was convenient and the gym was pretty nice

the buffet breakfast.

since the kids are still relatively little (8&10) the pullout still worked, but it was a minor disappointment

no laundry

our room didn t have a laundry bag.

the pool was warm

the beds where comfortable. the kids enjoyed the pool

nice breakfast

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

also, they have a laundry where i did my load and it just costed me $4

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

operated laundry

staff was great! good location! comfortable bed! pet friendly!

airport shuttle on time. staff friendly and efficient. room spacious and clean.

i liked the guests laundry which helped out during our stay

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

the , for this hotel, in the amenity, there is the laundry service

staybridge guest had access too the laundry and breakfast

advertized public laundry but only starbridge customers could use their keys to unlock door

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

sofa bed. family with kids net door.

bar drinks and food were excellent

have suites, which is great if you need to have kids sleep in a separate room (we have a travel

prompt airport shuttle and reliable internet

so were the hallways and the gym(s)

on site starbucks, restaurant, pool and fitness

gym dinner room and roomservers.

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

squeaky beds. old and dirty laundry room.

laundry area looks like a dark dungeon, no lighting

facilities laundry room was out order

clean towels housekeeping had no time to do laundry

hotel, with a great breakfast, decent indoor pool and gym, and a bar

no room service

many kids in swimming pool

the breakfast, pool, and gym

things broke in our room like the things to the tissue box broke off aswell as the towel bar but it didn t

the gym could be better as compared with hyatt regency (downtown chicago)

our kids always love your freshly-baked signature soft cookies

big separate shower top restaurant attached pet friendly with reasonable fee close to airport walking distance

booked at this location mainly because of the fact that my kids wanted to get in so swimming in our free time

fast room service

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

the airport shuttle is only available hourly.

pet friendly

to pay for parking at $25 a night and parents letting their kids run around like it was a gym

like that the room is very beautiful, the white with the purple, and there was nice kitchen area and doors into

the pool was very pleasant

we liked everything was very clean and comfortable. outdoor pool was great as well.

the amount of space, the friendliness of the staff, the gym.

location was close from my event, nice wide parking, room was big enough and clean

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

need better room service.

fyi the airport shuttle runs 24/7 every 15 minutes, so no taxi needed

it would be nice to have the laundry room on every floor.

laundry units in the third floor, pretty good size

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

swimming pool, spa and the gym room are very functional

best gym in a long time

ordered breakfast from room service and enjoyed the portion sizes and quality of the food

pet fee was a bit steep ($50), but it is a one-time fee (not per day)

no indoor pool, no gym, no free parking for the price & staff were not on the same page with communication of

the shuttle service was on time

i wish the pool was bigger

thought the breakfast could have been a little better

breakfast was simple, our kids like waffle machine

great breakfast. great price.

kids running up and down hallway

we enjoyed the hotel bar at the end of the night

need room service

no room service

free wifi would have been nice.

bar area and coffee shop and when i needed a fridge in the room for medication it was delivered in

inconvenient parking

room service did not even come around during our 5 night stay until we specifically asked the front

it is a welcoming place everyone is so nice. lots of parking available. good service.

beds were comfortable. pool area was nice and clean

the pool was a really fun feature

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

no change for the laundry room.

breakfast fresh and delicious.

entire staff from the laundry folks to the folk desk folks were all amazing and helpful

accessible gym and the staff was so wonderful

wifi a bit spotty but can t complain

also, the wifi was so slow, i just used

room service - not much food choice all reheated by microwave but well price for what you get - and

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

wifi was very poor

wifi is the worst so far in my experience

area got physical with someone trying to get in the hotel the same time i was getting in with my kids

it was close to a lot of pan handling and scared my kids

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

take someone with you/don t let your kids go get ice alone

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

my room was on the first floor and free parking

liked the hotel room it was nice the king size bed was great i liked the pool and the hot tub the customer

other ones were bar and restaurant

the free beer and appetisers, the pool was small but lovely and warm

being a lager hotel/gym a map would be nice

you can work out, have lunch, sit by the pool, chill on their rooftop deck, take classes, have your spa services

i wish the spa was open a little earlier and later in the day as i really wanted to take advantage of the spa

loved the free parking, pool access, and on-site restaurant

the spa staff was also amazing

website stated laundry services-none available

the pool also is very good if you are traveling with kids

also, the free shuttle to the hotel was there as i arrived, so i didn't even

rooms very clean wifi good staff always friendly ideal hotel for airport cargo area would suggest hire car to

great shuttle service with courteous driver. super great mattress!!!

no laundry facilities but luckily a good natasha service nearby

of space in the bedroom fridge access to bus stops and train close to restaurants and laundry

gives the info that it has a laundry, but in the facility they told me there is not

not having wifi access code on tv channel form had to call for it

super dirty no room service to clean

location, right next to shopping, many food options, bus transport, laundry, grocery stores

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

no gym on site, no laundry, no parking

limited facilities available like a laundry.

we didn't complain since we know that sometime the property can only do so much and our kids were able to stay

no guest laundry room

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

hidden gem! excellent condition, very clean, friendly staff, great bar & restaurant!

the dryer was broken, so i couldn't do laundry before i left.

i was right across from the laundry area room 339 it was a bit loud.

pile of dirty laundry still in the room and no follow through from staff on another issue

says they have laundry service and washers but we were told they didn t and washers were broken

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

to the pandemic breakfast was canceled but everything else was perfect location quiet so that was awesome as