guest laundry

i didn't like walking through the lobby to the pool in my swimsuit. that's a me thing though!

it was very clean and the staff were charming. gym was good as well.

had to fight for parking because of the theater venue next door

location, parking, cookies, hospitality, room size

the front desk did not have change for laundry at any time

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

needs a quarter machine or have laundry that takes debt

it is like swimming in the laundry room

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

kitchen, bathroom (soaps/ shampoo)

location, amenities and nice breakfast offerings.

many kids in swimming pool-noisy

had someone at the parking lot to help hotel guest to blow the show off their vehicles for free during the snow

there were 15 kids in the pool all weekend, so we didn't have any chances to get a relaxing

breakfast was the worst part there was nothing for us to eat at all not even for kids no cereal nothing, i paid

parking free and well lit and close to entrances

great staff! very accommodating. clean. wonderful breakfast. nice pool.

friendly staff. great breakfast selection. comfy, quiet room. full kitchen.

staff, quiet room, nice bed, everything worked in the room and kitchen, exercise facility was good enough

the bathroom had a step in bath and no bar for the (very low) toilet

wifi kept cutting off

the other hilton on orrington this was a smaller hotel but had much more spacious rooms and the gym was bigger

wifi was really poor

pool and hot tub

the breakfast selection. and the laundry machines were broken down.

they even had laundry facilities upstairs

great location, great front desk service, good access to laundry and vending machines, good elevator service,

need to install laundry vending machines in your laundry room

during a stay of 4 nights no room service. breakfast was not available every day.

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

laundry room was out of order

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

no change for laundry room

good location for my needs, free parking, guest laundry,indoor pool and workout room

for example we were unaware that there was laundry facilities in the hotel

free laundry

laundry located in second floor accessible by payment which is ok but the washing machines and

staff were charming, wife loved the gym, great room

a woman who cleaned up the breakfast tables. she was rude

breakfast, nice choices and good value

the gym seemed really nice at first sight but it was missing some key things; gym/yoga mats, water

decent gym, good location

breakfast

the breakfast expensive

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

i like the stuff and how the hotel had access to the gym and pool

difficulty with wifi - lost connection frequently

beautiful room with awesome view of the golf course! loved everything of the glen club

location of the hotel with a surrounding greenery and golf course

extremely nice guest house of a golf club, everything here is so clean and decent.

son had a blast playing golf for three days during spring break; staff went above & beyond

golf course view

lack of any kind of complimentary breakfast. even a danish would have been nice

pool had mildew/scum all along the bottom and was not swimmable

location is great, staff were very helpful, and shuttle is a big plus

would have like for the sheets and bed spread to have been cleaner and if the shuttle could have taken us to

breakfast was fine and the pool serviceable.

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lots of broken items (laundry was completely out of service for days, cracked light switch)

facility did not have wifi

customer service! great parking! close to airport!

wifi and no reception

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

i have to go to gym to fill hot water / cold water

airport shuttle was good.

the pool area was great kids loved it !

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

you can do laundry for free.

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

nice laundry with no charge to use machines

convenient, friendly staff, laundry facilities, gym, pool.

the grill and free laundry

laundry basket full of towels still over flowing and all over the floor

hotel restaurant and bar open late. clean and friendly.

nothing was explained just processed my payment and gave me my kids nothing else

pool. great lobby, very clean

clean room, hard ice, prompt room service

laundry room and gym are good

wish they had laundry in the building

onsite laundry room

no kids

really liked that they had a pool area for smaller kids to play in

staff was excellent! next to the casino, walking distance.

the small cafe and bar were convenient

no hot tub and pool could be a little cleaner...the water was cloudy.

love the set up and that it was just a walk away from the casino

staying with myself and two kids and had room for everyone with the king and sofa bed

no laundry

room service info in hotel room - maybe it was on the tv somewhere but i wasn't going to poke

bar and restaurant hours yet i understand that it's secondary to covid and the work force shortage

close to restaurants and casino

there is a casino right across the street with a few restaurants to choose from

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

laundry not accept credit or debit cards

hot breakfast was wonderful, the staff was kind and courteous and the shuttle was extremely convenient when

room service not available at night

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

the gym is dissapointing, just a few treadmills, bikes and dumbells

the girls running up and down the hallway, but that’s what kids do. no big deal.

the pool area was clean and stocked with towels

as im talking to front desk and she had two kids next to her, not sitting

not very many channels to watch for kids but you can sign into netflix with your account information

clean, fast and friendly room service

hot breakfast was an extra charge even if breakfast is included in the room price

it would be the breakfast

i could hear kids running down the hall, doors slamming, and the airplanes landing

room service was great and food was even better.

great for kids though

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at

was alright, i wish there was room service for in house comfort instead of having to go outside to find food

the pool wasn't very clean (floating hair, debris)

pool was crowded and couldn't use it and that was part of the reason we booked this hotel

the kids were able to enjoy themselves instead of being trapped in a room

it's always a pleasure staying at the renaissance. my grandson loves the pool.

great breakfast with numerous selections for food and drink.

buffet was great and my lady was able to finish up some work before checkout(with your wifi) while i got that

no free breakfast

was not given a late check out for this issue, and felt rushed out of this hotel after we woke up late with no

the breakfast staff was friendly, on top of refilling your coffee

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

the reservations. the paid wifi

boomboxes blasting in the hallways, people carrying on loudly in the parking lot at 2 am, etc

kinds of entertainment devices which i used to watch netflix off my laptop along with the free wifi

airport shuttle

very clean, smells nice throughout, great pool==i only had room service--great.

prompt airport shuttle and reliable internet

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at

beds were messy when we got there, the people were so loud we were not able to sleep at all, and kids kept

the price of drinks/food. the difficulty of finding the pool and gym.

rooms design of hotel good for kids swimming pool hotel restaurant was the best hotel airport shuttle was perfect

decent restaurant, great location, relaxed covid restrictions, early check in

location- perfect for family with kids.

to shopping mall, excellent restaurants and casino

clean, great staff, helpful and shuttle to ravinia

room service cleanliness

room service 20 minutes came in 60 in a brown bag and stone cold -not edible

clean, updated, shuttle to ravinia, shuttle driver very helpful

free parking, good pillows, good breakfast

could have more available laundry machines and have earlier and later laundry hours

the laundry eo was centrally located

also liked the fact that facility choose milnor washer extractors for their laundry

breakfast kept up with refills

the property was well maintained & there was ample parking

shuttle bus runs at top and bottom of the hour

very close to the airport; really quiet room; good air shuttle; great steakhouse downstairs;

airport shuttle which brings you to the hotel from the airport

beds comfortable, room service was excellent

used the gym and it was quite good

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

room service food was great

from the room, pool was nice, it is very homey

decent selection of breakfast and also good amenities including pools and the gym that we haven't got a chance

even after i provided the laundry list of issues endured during our stay

there is plenty of free parking

old and musty. very dark parking lot.

great location, easy parking

nice pool, really good hotel

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

has airport shuttle that runs every 15 minutes

wifi didn't work well either

nice little gym and indoor pool

the hotel, very comfy, pool was not as big as expected

pool not heated

the downstairs bar is nice and the staff down there and at the front desk were professional and communicated

location and facilities, pet friendly. excellent breakfast.

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

nice to have a restaurant and bar on site

also there was no room service

spacious lounge on 1st floor (ground floor) including a cosy bar with a large selection of drinks

there is no coine laundry

no laundry facilities on property. no restaurant.

the bar served a limited selection beginning at 5:00pm

cleaning lady with gym and pool is always so friendly and does a great

close to airport, nice rooms, good breakfast and wifi, friendly staff

operated laundry

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

pet fees: last year i had the pleasure to stay in one of sonesta's hotels in los angeles

bed and linens, very clean room, good shuttle service to and from airport

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

gym was too hot and the ceiling was too low, so that if you wanted to do a pull-up, you would have

breakfast was as good as always, the staff is really nice and the beds are extremely comfortable

beds were comfy, location was ideal for the all state arena. the shuttle was a massive benefit

we were told they were at capacity and we had to use the room service menu from our room and it is not the same

no room service

no room service

breakfast buffet was over-priced for the food offered and room service food, while delicious, didn't come with

we enjoyed the hotel bar at the end of the night

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

also room service knocked on door too early 9 am to check if i was still

very close to airport , early check in, late check out and big rooms

great staff. efficient check in service. quick room service.

our room didn t have a laundry bag.

no laundry

the beds where comfortable. the kids enjoyed the pool

very friendly staff and kids loved the pool.

cleanliness, and comfortable bed, location, breakfast was good, complementary items

also, they have a laundry where i did my load and it just costed me $4

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

only thing i didn't love was breakfast

thing that was upsetting was breakfast was super busy even on a friday morning

very clean. vey comfortable room. friendly and helpful staff. great breakfast!

staff were friendly, room clean , beds comfortable as guest laundry

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

i liked the guests laundry which helped out during our stay

staybridge guest had access too the laundry and breakfast

the , for this hotel, in the amenity, there is the laundry service

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

good tv, hot water works, free breakfast

the parking was limited thankfully it was a slow day

it's located close to a parking area

squeaky beds. old and dirty laundry room.

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

laundry area looks like a dark dungeon, no lighting

like someone was doing laundry

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

shuttle

, great location, shuttle to the airport

pet fee was a bit steep ($50), but it is a one-time fee (not per day)

i worked out before my flight and i love that the gym is open 24 hours

some guests not masked in public areas. room service was only in to-go containers

entire staff from the laundry folks to the folk desk folks were all amazing and helpful

the value for the room was very reasonable, there were several amenities available, and the wifi signal was

wifi a bit spotty but can t complain

also, the wifi was so slow, i just used

had issues with tv and wifi, but not a deal breaker.

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

it have facilities like gym, laundry room, restaurant, staffed

breakfast was very good. we were pleasantly surprised.

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

no tips on nothing no you can you the wifi code here / you have to check out at

location next to the l was great with kids.

the wifi was not working for half of our three-night stay

restaurant and bar area

was very friendly and i loved while i was taking a pilate class or massage, our kids and hubby could also spend

great amenities , classes , gym , tennis, great breakfast options

the front desk made sure to validate our parking b4 we left each time to make sure we werent charged and the

clean and well appointed room, and the hotel amenities can t be beat with a lovely spa and access to all of

dirty laundry was left outside my door for over 4 hours after my room was cleaned

gym is fine business room is good , you can take printouts of you want shuttle service for near

the pool was little cold and a bit dirty.

with bar and restaurant right there you aren&#

it has a swimming pool, exercise room and restaurant

customer service, housekeeping, parking and location!! outstanding!

well lit, good access to doors for parking

excellent breakfast. could have used a refill on the coffee, though.

the room was great, loved the warm pool and the bed was comfy.

the swimming pool was nice and clean

no laundry facilities but luckily a good natasha service nearby

of space in the bedroom fridge access to bus stops and train close to restaurants and laundry

gives the info that it has a laundry, but in the facility they told me there is not

the bed was super comfortable and wifi speeds were good

they also have a menu for room service available til 2am with many options

bag for laundry in rooms no fridge in standard rooms walls were thin--lots of noise from the street and

limited facilities available like a laundry.

location, right next to shopping, many food options, bus transport, laundry, grocery stores

no gym on site, no laundry, no parking

we didn't complain since we know that sometime the property can only do so much and our kids were able to stay

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

parking

breakfast was excellent

the staff was friendly, the beds were comfortable, and the breakfast was delicious.

our kids even noticed and commented how extremely nice it was

website stated laundry services-none available

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the

felt a bit uncomfortable my kids are older and i would have went out and had a drink or something but i felt

no hot tub-just a pool. pool was great but would have been amazing with a hot tub as well.

check out at noon, included an airport shuttle and free wifi.

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

the room was clean and the hotel is pet friendly

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

there was a golf ball size hole in bathroom wall with tissue stuffed in it

i used the laundry service was soooo outrageous.

really loved the hotel :-) the roof-top bar has excellent cocktails and a fabulous view of chicago

the pool is really small as well

was spotless, room service excellent, check in and check out painless and wonderful ambiance

hotel with character, great location, nice rooftop bar with lovely view of city lights at night, helpful and

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry broken, no bath tub

cons were all about facilities that were not available, namely the hot tub and laundry

laundry out of order

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

crowded parking, self serve laundry not working,

large room, clean, gym

the wifi was great to have and breakfast was simple but sufficient

should have service elevators so that the customers don't have to ride up with dirty laundry, smelly garbage;

rooftop bar (was heated/covered) and still awesome even in bad weather

breakfast was limited for someone looking for vegan options

breakfast was great love the sofa and seating area of the room

in wicker park was good - room was a good size, the bed was comfortable and bathroom clean - the gym was decent

hotel has self-service laundry facilities

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

the laundry room should be better signposted on the corridors.

sunday, i had to do laundry

clean rooms with balconies, wonderful front desk staff, bar on site.

onsite laundry facilities at a reasonable price

laundry facilities on site

laundry facilities on premises

clean and spacious, with a kitchen and cable

liked the 4 units to building, with parking spots right in front

laundry room was small and congested

also the breakfast was better than most of hotel breakfast i

road leading to parking lot needs repair

receive a lot of racism from other customers that didn t have kids

the whole process was very smooth, and they handled a minor problem (one of our kids was playing with the safe