unlocked external door. couldn t get into workout room or pool with card. had to get staff.

the gym was pretty low end.

customer service, housekeeping, parking and location!! outstanding!

well lit, good access to doors for parking

breakfast is a starbucks cafe within the hotel. it s ok but not great.

00 for wifi

very clean, nice rooms for the money. has shuttle to ravinia festival

parking area torn up

room service 20 minutes came in 60 in a brown bag and stone cold -not edible

it's easy to reach, has free parking and is a good hotel if you don't want to stay in the city center and if

laundry facilities on site

onsite laundry facilities at a reasonable price

laundry facilities on premises

everything was clean; - breakfast was fresh and nice; - at night time it is silent, all you can hear it s ac

spacious, peaceful area, great facilities within the room tv, kitchen, perfect space for the few days

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

the laundry room should be better signposted on the corridors.

the pool was not clean

laundry room was small and congested

parking lot is a little bumpy

room, clean rooms, large parking lot , three elevators help with the wait during check out

the kids that were running and playing outside my room and knocking on the door a running away.

even the kids agreed it wasn't very good

s no microwave in the room and no laundry facilities

this is the first time i was at a hotel without a microwave or laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

also a laundry room

free breakfast and a pool

the hotel has a bar and restaurant on sight

pool outside no hot tub

great location for us. very close to kids and grand kids.

we liked everything was very clean and comfortable. outdoor pool was great as well.

very pet friendly. great campus with paths for nice walks

every time my wife or my two kids in the other bed moved the beds would squeak and bedding was rough

swimming pool wasn t really big enough to get any exercise

pool had mildew/scum all along the bottom and was not swimmable

pool and gym were very nice.

the room service was friendly and quick and the food was good

free laundry and pool and the exercise room, adds to the positive experience

free onsite laundry is a huge bonus

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

convenient, friendly staff, laundry facilities, gym, pool.

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

the dryer was broken, so i couldn't do laundry before i left.

i was right across from the laundry area room 339 it was a bit loud.

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

it was a good location for our purposes. it was also nice to have laundry facilities on site.

pile of dirty laundry still in the room and no follow through from staff on another issue

laundry units in the third floor, pretty good size

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

it would be nice to have the laundry room on every floor.

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

kept asking if we could fit in a one bed room, but being 2 adults and 2 kids he realized it wasn’t possible

large dirty laundry basket next to front desk all day

the gym and pool are also wonderful

the staff was friendly. it was hard finding a parking spot at night. you

the parking lot

no room service

son had a blast playing golf for three days during spring break; staff went above & beyond

boutique hotel at an awesome golf course

beautiful room with awesome view of the golf course! loved everything of the glen club

really well done. great facilities. very good golf course. first class

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

room service did not even come around during our 5 night stay until we specifically asked the front

pool was unable to open , and there was no housekeeping , but it was because of the covid mandates

parking lot is a long walk with bags. can't imagine what it's like in the winter.

cleanliness and the room size loved the pool

i had to walk quite a bit from parking spot but happy parking was free.

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

the front of the hotel is a dead end parking lot

i didn t make it to breakfast

inviting lots of parking

the staff was very pleasant and you couldn't ask for a better breakfast

dirty laundry was left outside my door for over 4 hours after my room was cleaned

the pool and hot tub

with bar and restaurant right there you aren&#

is not answering the all whenever i dialed them for room service or front desk or house keeping

like the bed and room, they allowed me early check in

this may be a space issue, because it's a kitchen suite, but 2 adults and 2 kids were tight (one of each in a

beautiful courtyard good breakfast

the room itself was very comfortable and clean, with stable wifi

i had both kids so i appreciated the early check in as well

small gym and pool opening

the laundry eo was centrally located

also liked the fact that facility choose milnor washer extractors for their laundry

could have more available laundry machines and have earlier and later laundry hours

breakfast in the hotel

cannot speak to the pillows as we always carry our own but the beds are comfortable and the breakfast is good

even after i provided the laundry list of issues endured during our stay

pool water was cold

parking was very close to entrance of our room

easy parking and easy access to our room

both breakfast and bar not open at time of my visit

hotel parking lot had lots of potholes could youse some improvement

indoor and outdoor pool cleanness trail around hotel free parking

it was also very expensive for small rooms and no wifi

didn't have breakfast

free wifi wasn't great and i think you should have good free wifi in a hotel of this nature especially

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways

staff, great location, great pricing, and pet friendly

i had to download a remote on my phone and the wifi was

the kids were able to enjoy themselves instead of being trapped in a room

the hotel had a nice heated pool for my kids

buffet breakfast also available at the time of our stay, $15 for adults, $12 for kids

only thing that i could say that i didn t like was the coffee at the bar area

over fifteen people multiple kids under 16 unattended

the kitchen for room service was closed except for breakfast

really enjoyed the lobby bar this visit.

excellent gym, and nice clean hotel

this hotel does not have a restaurant or room service

dirty laundry carts left sitting in the hallways indefinitely

the person from breakfast eva is very kind and help and clean stuff

the beds and pillows were so comfortable, the room was very clean, the breakfast was tasty, the 3 days we spent

pool could have been bigger

great breakfast, updated hotel and nice clean new clean carpet on the floor!

the food, coffee bar and cocktails were all exceptional

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and tasty

that it had a restaurant and bar on premises

breakfast and lunch were excellent. the staff was courteous and helpful with any issues.

plenty of parking

small kitchen and very homey

one improvement, add a hot tub to pool area

parking is no hassle at all, ample amount of free space

breakfast was the worst part there was nothing for us to eat at all not even for kids no cereal nothing, i paid

everyone from reception to the kitchen to the maids

the pool was small so i did not do the laps i was anticipating, but it was clean and heated

gym had no hand sanitizer

business hours of bar and restaurant.

the pool was clean

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

kitchen in room

highly recommend the residence inn by marriott, i love there hotels**the breakfast was excellent this is my

the associate at the front desk was friendly and thorough about pool hours and breakfast

in-room amenities, friendly staff, comfortable pool, free guest laundry

it was nice that they had free washers for your laundry

dirty laundry and garbage bags in the hallways

washers and driers were free except for laundry soap and drier sheets

location, clean spaces, breakfast was good, and greatly appreciated amenities (free laundry for guests), workout

large 2 room suite with kitchenette was great. very comfortable beds

kitchen, bathroom (soaps/ shampoo)

the room was very comfortable. pool around and very clean

free parking

the breakfast offered a nice selection

guest laundry

i didn't like walking through the lobby to the pool in my swimsuit. that's a me thing though!

had to fight for parking because of the theater venue next door

evening service in the bar area was slow and the food was not delicious

my grandson had so much fun in the pool

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

parking lot in front is always full. but i can go through the back so not a big problem.

needed more towels. a bit noisy being down the hall from the kids running around

no hot tub or jacuzzi.?. water pool too cold for me and kids

pet policy on hotel website does not state $50 per dog, as do other hotel websites if hotel policy

great breakfast. great price.

breakfast was great

pool was well cared for

i told them i had to travel to canada on my check out day and even gave me a late check out time so that i

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

four or five times and had no problem, this time my bathtub had no bar and in previous times never had a problem

room service a little difficult, had a tag to do it later on my door, but they never did even later

gym

the swimming was cold could have been warmer, plus ac was on in pool area,

wish the pool was bigger or that dogs weren't allowed in the pool area

breakfast was ok one day the sausage was it fully cooked, cranberry juice was like colored water

my boys thought the pool was small and not deep enough.

it was clean, nice space, great location, and decent breakfast

family favorite place is the pool, which didn't disappoint

pool and hot tub

great desk and bar staff!

pool was nice, the whole property was modern and clean and well-maintained

so clean! exceptional staff. great pool and hot tub area.

the bathroom had a step in bath and no bar for the (very low) toilet

granddaughter to help her move into her dorm at northwestern, bobbi went above and beyond to shuttle us close

the gym is good

did not have free breakfast.

didn't have breakfast

breakfast

their website said restaurant in the facility and laundry service, there was none

gonna be charged $35 for early check in

i wish that there was more information with regards to going to the nex, the navy base, shuttle service, places

location and wifi connection was great

many family's stay here that have kids graduating naval boot camp

for example we were unaware that there was laundry facilities in the hotel

free laundry

laundry located in second floor accessible by payment which is ok but the washing machines and

simple but good breakfast

staff were charming, wife loved the gym, great room

great location, great front desk service, good access to laundry and vending machines, good elevator service,

they even had laundry facilities upstairs

the breakfast selection. and the laundry machines were broken down.

need to install laundry vending machines in your laundry room

wifi signal seemed weaker than other places

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

good location for my needs, free parking, guest laundry,indoor pool and workout room

no change for laundry room

laundry room was out of order

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

wifi only

i wish i had more time i did not get to use the pool

it was conventional to the casino.

the room, the swimming pool, the workout room and the laundry area

liked gym

the hotel is located close to major highways and there was adequate parking either in front of the hotel or

convenient location, overall nice room and furnishing. easy to stay with pet.

negative comments are that the lighting in the room is a bit dark, the pool is pretty small, and also the room

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

the front desk did not have change for laundry at any time

it is like swimming in the laundry room

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

needs a quarter machine or have laundry that takes debt

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

had asked for non smoking room

smoking rooms and 1st floor

the price and it's pet friendly.

i booked the non-smoking room however it smelled like smoke

had to use the laundry room it smelled like urine in there and the ice machine is in the little

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

large refrigerator and convenience of guest laundry

was a gentleman in the parking lot who was screaming and talking to himself

ample parking

no laundry room

on site just had to walk through the lobby to get to it fantastic food in the restaurant good room service can

the cookies. the cleanliness. location. pool.

large pool. had restaurant & bar. parking great and lots of halls to walk in on a cold day

the pool was nice

location laundry service printer services

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

the overall cleanliness of the room and the gym

breakfast was ok, location was perfect for a layover shuttle service was appreciated

my partner and kids enjoyed the stay here

had to leave too early to try breakfast

shuttle pick up in the night time can be a long wait.

the gym was also better than most hotel gyms

the pool was not heated.

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

also there was no room service

we returned from the concert, the lobby bar was closed

shuttle service is great, and the breakfast was very good

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

pool, large room

shuttle

the free breakfast was great with a wide variety of items to choose from

onsite laundry room

laundry room and gym are good

wish they had laundry in the building

was great to kill tome with our kids since we were only there for a flight and weren’t there for very long

were charged a 66$ pet fee, which i find extremely high for a 5 pound chihuahua, we informed the hotel in advance

friendly staff, clean facility, secure parking, located right next to rivers casino.

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

front desk staff and shuttle driver was excellent for kindness and service.

the wifi never worked at all

love the set up and that it was just a walk away from the casino

the laundry facility was very nice to have and was well maintained

is the worse room in the hotel, why do you put paying customers there when there is some sort of laundry mat

to have laundry towels and washcloths available instead of have to go to front desk and ask for it

the suites kitchen and the continental breakfast

room is spacious, place was clean. good breakfast. nice pool

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

wifi was not working

bed and wifi was the only decent thing in that place

i loved the free shuttle service back and forth to the airport

were staying for 2 weeks and unfortunately the guest laundry was out of action the whole time

dryer in laundry was not drying ($1

laundry amenities on both floors were not working

breakfast and the comforter bedding

the pool was nice

there is no coine laundry

no laundry facilities on property. no restaurant.

also the food and drinks at the hotel bar were awesome along with the bartender

new. friendly staff. shuttles to hotel made that easy for us!

the gym was lacking in equipment

no laundry

location if heading to rivers casino

the lobby bar closes at 10pm. too early. no pool.

staff was very pleasant and helpful when it came to the shuttle bus

for horrible rooms with stiff beds, no room service even though the room phone says there is room service

bar & restaurant closed

rooms on ground floor near the reception area/bar get a lot of noise from the bar in the evening

no shuttle to airport o'hara

pool and jacuzzi also parking was very easy

convenient for airport shuttle bus to airport not much else around the actual hotel though

i loved the complementary laundry and although i didn t use the gym, there was one

free laundry facilities were an added bonus

they offer free laundry also a shuttle pick up and drop off to my cadet graduation

they have free laundry facilities!

the free laundry service was a great convenience

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

laundry

i liked the guests laundry which helped out during our stay

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

the , for this hotel, in the amenity, there is the laundry service

staff were friendly, room clean , beds comfortable as guest laundry

advertized public laundry but only starbridge customers could use their keys to unlock door

no laundry

our room didn t have a laundry bag.

the pool was warm

breakfast was amazing

kids sleeping on the sofa didn’t get any duvet only blanket :(

you feel you are in a laundry cleaning area

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

laundry area looks like a dark dungeon, no lighting

facilities laundry room was out order

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

room service

the gym is dissapointing, just a few treadmills, bikes and dumbells

the pool was clean and big the kids totally enjoyed it

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

to the airport and they have room service and shuttle services

are nice, enjoyed the split between the room and living area, so there was space for the kids

the gym had great equipment

that it had onsite laundry room

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

a two queen bed and upon arrival was told they didn t have that available for me and my three kids

smelled bad like a pet, carpets stained with urine and other unknown stains, booked for a family who had two

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

microwave not very clean. nor the laundry

perfect nearby airport hotel with free shuttle not far away from the blueline train for downtown

the staff was wonderful the bed was plush the room was clean and the breakfast was delicious

the side door didn't open with a key card. the gym equipment should be more updated.

i couldn't connect hotel's wifi.

service from the person that booked us in was excellent as was was the breakfast

was very helpful that we were allowed to take out our breakfast

breakfast was so huge and good

the room they gave us was across the laundry room and getting super loud at 6am

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

the only little thing is the hours (9:00 pm is closed ) for the laundry

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

no room service or room cleaning

hot breakfast was an extra charge even if breakfast is included in the room price

although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited

bar tender was a bit rude

exceeded expectation : breakfast could be free though.