our favorite feature was the pool

husband, kids and i stay at this hotel this past weekend and realized that we left something at the hotel

awesome staff, great breakfast!

thought the breakfast could have been a little better

kids running up and down hallway

since it was being renovated, the pool was closed. but we knew that prior to booking

bar & restaurant closed

it was great to have a shuttle to the airport.

one thing that caught me off guard was that the shuttle was running not even each an hour and i had to take uber

the free beer and appetisers, the pool was small but lovely and warm

shower is amazing, delicious breakfast and got a early check in!

best breakfast buffet. great location. clean.

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

room was spacious and clean. good breakfast. kids liked the pancake maker.

service from the person that booked us in was excellent as was was the breakfast

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

we were near the laundry room which we had to close the door since it was so dirty

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

laundry facility could use a little work

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

parking at the hotel and using the free shuttle is not free because you pay to park more than the

sign in the parking lot that the hotel is not responsible if your car is vandalized or broken into

the hotel is pet friendly and does not charge a fee

were dusty, linen was not clean, no proper room service, i had to call front desk for towels

free parking.

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine

swimming pool and breakfast

the pool was great just surprised there wasn t a hot tub.

the door leading from the parking lot to the hallway was supposed to be locked, but never was

very convenient. easy access to food an d golf

the hallways are a bit dated, and the wifi was spotty

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

i also liked that parking was free

gym, pool, location easy to get around

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

wifi didnt work, stay unavailable at front desk

found the wifi on the slow side

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

the room service was in and out like a whisper

ice buckets, non-responsive, housekeeping, restaurant, not open during the day, and with no room service it

went with kids; ugh

breakfast no room service and i was having day surgery

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

just at the pool was not working

room service was the best

and gym was closed

please also be reminded there is no laundry in the hotel

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

no guest laundry room

not be advertised as a casino hotel

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

close to ohare airport, clean, and safe. shuttle driver was nice and announced airline gate.

room service via phone with restraint was a bad experience

the person on the front desk when we checked in was rude. room service was not provided.

could have a few spirits for sale for late travelers to purchase after the bar closes.

gym

nice warm indoor pool, good breakfast and free airport shuttle also included

nice warm indoor pool, good breakfast and free airport shuttle also included

location and shuttle were perfect for ravinia

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

court yard with pool and half court basketball was nice and good for dog walks

pool, large room

very clean. vey comfortable room. friendly and helpful staff. great breakfast!

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

-parking spaces within a few feet of the windows of hotel and exhaust fumes may enter the hvac

paid wifi

was totally peeling, faucet dripped, no security -back entrance doors were unlocked, kids running through hallways

even after i provided the laundry list of issues endured during our stay

old and musty. very dark parking lot.

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

pool area clean and nice and warm

very friendly and helpful staff. free parking. pool.

the hotel had a nice heated pool for my kids

we didn t have enough linens we have 2request them, +aremote control, the bathroom outside the pool by the

it's always a pleasure staying at the renaissance. my grandson loves the pool.

over fifteen people multiple kids under 16 unattended

poor internet parking lot / building spotlights aimed straight into the room loud ventilation mechanicals in

also liked the fact that facility choose milnor washer extractors for their laundry

could have more available laundry machines and have earlier and later laundry hours

the laundry eo was centrally located

nice rooms, clean facilities, pleasant staff, good breakfast, and good location.

for the most part it was clean. good sized room for what we paid. parking was free

dirty laundry was left outside my door for over 4 hours after my room was cleaned

the restaurant and facilities were excellent. nice indoor pool and jacuzzi.

we didn't get a decent night's sleep because kids were running in the halls, shouting beginning at 6:30 am

like the bed and room, they allowed me early check in

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

nice breakfast

clean, quiet, good location, plenty of parking.

inviting lots of parking

the front of the hotel is a dead end parking lot

location, private parking, exterior, interior.

free parking

walls thin heard kids in hall...very noisy also the lack of selection in the snack room

bar does not open until 5 & check in at 3

the room was a decent price and there was ample parking around the sides and back of the property

elliptecal and treadmill in the gym room was dated and the heart rate monitor sensor was not working on either

meat was not really tasty, the rest of the breakfast was really good

staff are very friendly and meet the customer wants. breakfast is excellent

very convenient, very clean, stylishly furnished room and very good breakfast

people drinking in parking lot all night.

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

location ( right in front of the arena), it's clean and fresh. great vibe and great breakfast.

snacks, shuttle, text message asking if i needed anything and they actually were responsive and helped with

definitely worth the price for free breakfast & airport shuttle

no laundry facilities on property. no restaurant.

there is no coine laundry

great location and shuttle service. all of the staff were friendly and helpful

it was clean cozy, the bar was amazing and so was the lounge

the pool and the gym were clean and the towels at those facilites were clean and new

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

it s supposedly a pet friendly hotel

rooms are clean, a/c did its job, free wifi, and beds & pillows were good

the , for this hotel, in the amenity, there is the laundry service

advertized public laundry but only starbridge customers could use their keys to unlock door

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

staybridge guest had access too the laundry and breakfast

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

laundry

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

also, they have a laundry where i did my load and it just costed me $4

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the shuttle service was very good and easy to use, laundry facilities are free to use

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

laundry area looks like a dark dungeon, no lighting

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

squeaky beds. old and dirty laundry room.

no laundry

our room didn t have a laundry bag.

i wished breakfast could stay open till at least 9:30 am

kids running around

cleanliness, and comfortable bed, location, breakfast was good, complementary items

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

we're use to automatic daily room service, we didn't know we had to request room service daily

our room service included gratuity, however when asked to sign receipt, we felt obligated to add

we tried room service the night we stayed but no one answered

no microwave in the room. no laundry facility .

the wifi isn't super secure, just an open net without a password and the ethernet usually gets me

breakfast gym facility access process

the $75 pet charge is highest than we pay at other, comparable hotels, such as holiday inn.

way the staff approached me about a pet fee that i was unaware of

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

well equipped gym facilities

shuttle to ord is very dependable and pleasant

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

booking i thought they had a shuttle to the airport

wifi was horrible, spotty, and slow

however,the restraunt,pool and gym was closed

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

under construction, no breakfast pool or laundry facilities

there is no guest laundry

the room was also near the laundry with very high humidity

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

the room service breakfast was ok

the facility my kids loved the pool area very nice a clean the breakfast buffet was really good loved that you

in the evening bad quality of wifi

there was no breakfast or even a breakfast option for room service

however, room service was good, coffee was great

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

staff, near a lot of shopping and dining, ample parking, very nice free happy hour and breakfast

parking after 7pm. lot is full so you might have to walk a short way.

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

good breakfast, friendly staff, great location!

wifi was average even being 2nd room from the front desk

location and the wifi was decent though it kept dropping occasionally

laundry room and gym are good

wish they had laundry in the building

onsite laundry room

i really liked how they schedule your pool time to accommodate social distancing

clean and close to the casino!

had 2 dogs who loved the pet comfort area to stretch their legs and do their business

my kids enjoyed the pool and having kitchen in the room

i had to call the front desk and request for silver wear and kitchen cooking/eating utensils

pool area was clean and had clean towels

it's in great location, clean , comfortable, with full kitchen.

the pool was lovely

it's fairly close to the airport and they offer a free shuttle to the airport.9

coffee maker in room was broken. pricing on coffee and food at the snack bar was very high.

very bad beds hurt my kids and wife back and mine

super convenient location right next door to the casino.

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

pool is not large and fills quickly

they said it would be fixed in the morning but the next day it was still too cold for my kids to go in

do not like the fact that when i went to the bar at 9:30 the hosts set us or shall i say the bartender sets us

the parking lot is a good distance away

had a room full of loud bouncing off the walls kids next door (middle school age) that kept me awake

even though the executive club was closed they gave my 2 kids free breakfast

room service after 10 and no glassware

my room was by the laundry room and i could hear it all evening.

we got a king suite which gave us a walk out patio so while the kids played inside we were able to get away in

nice, clean, with a friendly staff. quiet area with sufficient parking. very comfortable!

pool was open had amazing time with my family of

friendly front staff -great pool

wide parking slots were very convenient for our van

the door was close to parking

free breakfast does not include kids and is also not buffet based.

the shuttle was unavailable when we needed it.

courtyard, fitness center, bed, balcony

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

great breakfast! nice pool and great location

free wifi is always a plus

i also like the fact that we didn't have to pay for parking

the laundry facility and the non working hot tub

free parking, friendly stall, quality

nice gym

great breakfast great customer service

the carpet was fraying, and there was a noticeable red stain near the kitchenette area

was no laundry service and this was very inconvenient

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

i asked if they had dry cleaning/laundry service

i still had to figure out how i can get there with a shuttle, which was like a 15 minutes wait and then another

no laundry

staff room service shittlr

for horrible rooms with stiff beds, no room service even though the room phone says there is room service

and the room service staff was very nice

location and river casino across the street

like a musty smell, they put me next to the laundry room where there was noise all the time

it was nice to have a bar and restaurant in the hotel

there is a restaurant and bar on site

i like the place i wish the pool is bigger and the gym as well. i'll come back again

rooms were spacious clean and nice i like the pool and like having to make a reservation

having access to laundry is good too

laundry service

room spacious room good breakfast laundry area clean and all machines working friendly

laundry was cheapest i have ever seen

there is coin laundry on site

laundry on site was very convenient

the parking was excellent

fruit in breakfast area *no 24/7 gym access/missing dumbbells in gym

no pool.

a hour later she put us in an upgraded room with a kitchenette

clean rooms, convenient laundry facility, nice friendly staff.

the only ice machine was located on a lower floor in a laundry room

breakfast was solid, self service laundry.

biscuits & gravy at breakfast

the 930 am closing for breakfast on mon

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

easy access to/from ohare, great breakfast, 24 hr pool was great for when kids woke up very early with jetlag

so nice after a long flight from europe with three kids

the pool didn t have a lot of towels but that s ok we bring from home typically!

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

good location,clean,free parking and complimentary breakfast.

the pool good food and service nice rooms

it is time to remove floor carpet , too much pet hair

the breakfast was also very satisfactory

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

breakfast wasn't free and cost $15 person, even kids.

need more parking.

parking lot was full of ice the duration of my visit for two days and there was only two chairs in

the location was perfect. friendly service. i felt 50/50 about the pet policy

they also have a guest laundry where i could wash my clothes

pool was warm and my kids kept wanting to go

parking was free however it was definitely a parked lot as it is joined to another hotel and trying

parking was easy

our 2 kids loved the fact that we were treated special with a bottle of water

price for hotel room with full kitchen, pool, gym, and breakfast

very clean rooms perfect breakfast

during my stay a room full of kids down the hall were going in and out slamming doors and yelling down the

i love that my family was able to utilize the pool and the beds are so comfortable...

breakfast was very good. my stay was perfect.

restaurant and bar closes too early.

the wifi wasn't free as stated.

parking is good

kitchen out of service when i tried to order room service.

easy access to room and pool

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

), the modern super clean rooms, the bar offering local brews, and the spacious, fully equipped fitness room

the complimentary breakfast was a nice bonus this stay

breakfast available for purchase and nice bar for evening night cap

was close to resturants, fast food, convince stores, and casino

bar tender was a bit rude

could have had breakfast ..

staff is somewhat friendly but very helpful, bar team are great.

wings from bar downstairs and was disappointed in the fact that specifically ordered wings with sauce on side

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

where was the peloton bike? did not see it in the gym.

handled the concerns with the kids running down the hall and slamming doors immediately

$400 plus no porter service and room service through another credit card

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

evenings feature some type of live musical entertainment on the outdoor patio overlooking the golf course

golf course view

the wifi was terribly slow

extremely nice guest house of a golf club, everything here is so clean and decent.

really well done. great facilities. very good golf course. first class

the parking

parking was great and we did not have to pay

kitchen, living, convenient sink outside bathroom, small but comfortable beds

great breakfast too

the layout was awesome, bed very comfortable. i loved the kitchen.

well presented breakfast and the laundry facilities were great

the staff from the desk to house keeping as well as breakfast staff went above and beyond to make our stay as

the spa and the staff!!!

there was clean and quiet room, and breakfast was so good

such as breakfast hours, wifi info, check-out time, etc

and the pool was very nice

after seeing the room service menu i saw that it was cheaper to eat in the room than to have an egg omelet at

it was clean, good amenities with the bar and starbucks

they didn t have the room size i booked so some of my kids had to sleep on the floor

airport shuttle

need larger pool w hot tub; broken handle on dresser

hotel, with a great breakfast, decent indoor pool and gym, and a bar

very nice excellent breakfast

the price of drinks/food. the difficulty of finding the pool and gym.

i would stay here again'..very clean and breakfast was good!

was absolutely no bar fridge items for me to eat and also no real coffee

airport shuttle which brings you to the hotel from the airport

everything was fantastic and loved that it was pet friendly!

gym was inadequate, starbucks coffee was sub par and overpriced

the sticker for the room service was difficult to find

when we first checked in we were in a room next to a room with screaming kids, but the hotel staff let us move

location and shuttle to airport

limited choices for room service steak sandwich at red was not good

airport shuttle service was very efficient

comfy beds huge tv big window airport shuttle no

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than

bar staff was amazing

no room service book in the room. no ice machines. no fridge.

wifi could have been better

menu was delicious and the bar was a great place to unwind

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

when i arrived (11:30 am), outstanding room for terrific price, close to shopping mall, fabulous room service,

pools included

being near the airport this is nice modern and clean hotel with good facilities such as gym, pool and good

the hotel pool was closed at the time of our stay, i wished i was able to take a swim but that's okay

inconvenient parking

free shuttle to shopping mall

cleanliness and the room size loved the pool

i had to walk quite a bit from parking spot but happy parking was free.

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

to airport and fashion outlet the gym was great all good restaurants were around the area spacious rooms starbucks

the room was comfortable and clean. also very important to us, it is pet friendly

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

the pool area was great kids loved it !

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

very quiet and comfortable rooms. close to the airport with free shuttle bus.

is time to update your equipment in the gym, the bikes especially

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

free laundry and pool and the exercise room, adds to the positive experience

convenient, friendly staff, laundry facilities, gym, pool.

the property had complimentary laundry room, gym and pool

nice laundry with no charge to use machines

smoking rooms and 1st floor

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

no refrigerator. no microwave. smoking.

the price and it's pet friendly.

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

the room, the swimming pool, the workout room and the laundry area

gym and hallways were dirty, and my boyfriend and i are pretty sure they had bed bugs because we

it sounded as though they had kids and they were letting their kids stay up all night

the pool was open but i understand that s because of covid-19 other than that everything was great

the room, the swimming pool, the workout room and the laundry area

laundry basket full of towels still over flowing and all over the floor

smell in my room, desk clerk left in the middle of my check-in to take a note to the kitchen, no room

hotel restaurant and bar open late. clean and friendly.

room service available

was no complementary water, there were some bad and disruptive kids who were running down the hall all day and

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

pool access and 24 hour gym access the fire pit the breakfast coupons and accommodations to ask if we needed

requested hotel staff to at least give me roll over bed or crib as i was there with my wife and 2 kids

the property is in a area in close proximity to a golf course which made it feel upscale

chocolate cookies at reception, hot chocolate packets at breakfast, dark beers at bar on tap