pool was unable to open , and there was no housekeeping , but it was because of the covid mandates

it is a welcoming place everyone is so nice. lots of parking available. good service.

much better value than downtown and with free parking and windows that open we are able to get two rooms here

parking lot is a long walk with bags. can't imagine what it's like in the winter.

parking too was an issue

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

it would be nice to have the laundry room on every floor.

laundry units in the third floor, pretty good size

old lady at the front desk was a little grumpy with the kids

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

nice location, roomy parking, easy check in-out

the breakfast was very good with a lot of options.

wifi inthe room was useless

i didn t make it to breakfast

dirty laundry was left outside my door for over 4 hours after my room was cleaned

it has a swimming pool, exercise room and restaurant

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

it was in a closed off space in the basement with some offices and a small fitness center, didn t have any

is not answering the all whenever i dialed them for room service or front desk or house keeping

this is the first time i was at a hotel without a microwave or laundry room

s no microwave in the room and no laundry facilities

also a laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

really really bad wifi, could not effectively work and was advised to forget the network and reload multiple

they charge pet fee $100

very pet friendly. great campus with paths for nice walks

need shuttle to airport

mini fridge was in poor operation, kitchenette area needs updating, faucet needs a new aerator

the location, the bed was comfortable. their gym was spacious and decent

laundry room was small and congested

i ve had two kids graduate navy boot camp in the last past 3 mths and the area is very convenient

they do not charge for parking, breakfast is fantastic and they have a a free evening reception from 5pm to

there also way too many kids at the hotel the night we stayed

suites - 2 rooms each, comofrtable set-up, nice gym - it's lacking some equipment but you can still do a training

the pool was clean and warm

breakfast was awesome, pool was great, location was nice and the beds were very comfortable

small gym and pool opening

all basic facilities there, parking, coffee almost all day, very good food options just by in walking distance

gym was abit lacking, solution was free pass to a gym.

kids running up and down hallway

breakfast. clean bathroom. nice fitness center. coffee on demand.

pet policy on hotel website does not state $50 per dog, as do other hotel websites if hotel policy

i wish the pool was bigger

breakfast was simple, our kids like waffle machine

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

security around the pool there where people drinking beer in there so my kids didn't get to swim until the next

room service a little difficult, had a tag to do it later on my door, but they never did even later

the staff were exceptional. the room was very clean. the breakfast exceptional.

on the second night kids were running around knocking on room doors until 2a

even after i provided the laundry list of issues endured during our stay

the safety bar in the shower wasn t secured to the wall

both breakfast and bar not open at time of my visit

environment, easy to reach airport, good parking place, easy to reach office

there was no breakfast at this location ... and no restaurant or bar open!

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

sunday, i had to do laundry

the laundry room should be better signposted on the corridors.

hotel has self-service laundry facilities

caught up in the after party that before the check out time i called the frondesk to request a late check out

could have more available laundry machines and have earlier and later laundry hours

the laundry eo was centrally located

also liked the fact that facility choose milnor washer extractors for their laundry

breakfast was adequate but not the greatest

ample parking

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

parking lot wasn t cleared of snow properly, making it treacherous to get to my car

the room was clean, the shower was awesome, parking was easy, and it felt safe there

location was good and free parking is available. there is also washing machine in the hotel.

the room, the swimming pool, the workout room and the laundry area

liked gym

negative comments are that the lighting in the room is a bit dark, the pool is pretty small, and also the room

location and parking.

unruly kids in lobby

no breakfast was a bummer on new years day

having to pay for wifi

charged $25 for two days of wifi in the room

is nice that it has a pool, gym, indoor pool, starbucks, bar, room service, and spa/salon

side room was a huge bonus and has quick outdoor access to the pool area as well as the sports bar with beautiful

onsite laundry facilities at a reasonable price

laundry facilities on site

laundry facilities on premises

very quiet place, spacious room with a kitchen, a huge tv and even a fireplace

outdoor pool was clean and nice, and the breakfast was far better than most hotels

dirty laundry carts left sitting in the hallways indefinitely

the rooms were clean good continental breakfast nice atmosphere for family or if you re going solo can t

friendl staff eco in. super clean and great breakfast.

the beds and pillows were so comfortable, the room was very clean, the breakfast was tasty, the 3 days we spent

breakfast was very good for a hotel breakfast and the staff kept on top of replenishing the food

the kitchen for room service was closed except for breakfast

this hotel does not have a restaurant or room service

really enjoyed the lobby bar this visit.

excellent gym, and nice clean hotel

washers and driers were free except for laundry soap and drier sheets

gym and laundry are

the breakfast, laundry facilities, and staff are amazing.

the laundry room was a bit dirty

location, clean spaces, breakfast was good, and greatly appreciated amenities (free laundry for guests), workout

a hot tub, bar needs a dancing area, make sure your soaps are refilled, better coffee and tea

over fifteen people multiple kids under 16 unattended

easy to get to. free parking. large room.

spacious area. comfortable beds. lots of free parking space.

very loud. kids running around being disrespectful of property.

old, lumpy pillows we had a non-smoking room but the hallway reaked bad of smoke

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

and smoking

i booked the non-smoking room however it smelled like smoke

no refrigerator. no microwave. smoking.

large dirty laundry basket next to front desk all day

the room are very clean and they have great breakfast.

ice) could hold not only full sized bottles, but any food items/restaurant leftovers that we had -kitchen

the staff was friendly. it was hard finding a parking spot at night. you

after room service was done we still had some dirty spots and missing towels

i was right across from the laundry area room 339 it was a bit loud.

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

the dryer was broken, so i couldn't do laundry before i left.

it was a good location for our purposes. it was also nice to have laundry facilities on site.

says they have laundry service and washers but we were told they didn t and washers were broken

location of the hotel with a surrounding greenery and golf course

view of the parking lot, no couch and tiny desk

boutique hotel at an awesome golf course

beautiful room with awesome view of the golf course! loved everything of the glen club

situated on a golf course

you can do laundry for free.

nice laundry with no charge to use machines

convenient, friendly staff, laundry facilities, gym, pool.

the grill and free laundry

breakfasts were very good. nice amenities. clean. nice pool. very nice complimentary laundry.

the room service was friendly and quick and the food was good

liked the out door scenery and the fact my family had the pool to themselves when we went down there

bar was delicious and our young grandsons were most pleased with their breakfast choices

pool had mildew/scum all along the bottom and was not swimmable

the pool was cold

was on the first floor, so if i opened my blinds, cars and people in the parking lot had a view directly into

even though they claimed we had email wifi, we most certainly could not get on line

free and plentiful parking

breakfast was not included the front desk people and maid were excellent

breakfast , library for guests (great book on chicago architecture)

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

breakfast was very good and room was very clean.

service from the person that booked us in was excellent as was was the breakfast

the restrictor valve inside the shower head ) and the cable was out and i couldn't connect to the wifi it said

the side door didn't open with a key card. the gym equipment should be more updated.

the only little thing is the hours (9:00 pm is closed ) for the laundry

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the room they gave us was across the laundry room and getting super loud at 6am

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

we were near the laundry room which we had to close the door since it was so dirty

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee

free wifi and clean rooms

wifi so slow, i didn't bother to use it

parking at the hotel and using the free shuttle is not free because you pay to park more than the

parking away from the hotel.

parking lot was filled with pot holes, terrible

great gym facilities and we used it quite a lot

shuttle van took us to and from the concert, making the entire stay easy and magnificent

would of liked a room service food option or a ala carte breakfast option

parking

the hotel was great! the pool was warm and the beds were perfect.

should have been warned that there would be a charge for parking

the indoor pool was a welcome relief for the kids

comfy place pool was amazing bed was so comfortable i loved the private balcony over all i will be booking here

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

location was convenient and the parking was awesome

it's fine but if you have little kids, it's a trek

it is in the airport . the food and bar are available untill 11pm.

room service

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

had to walk around hotel in the dark, because there was no parking by front, only unlocked door.

wifi only

parking was so bad

i thought the decor and rooms were very nice. liked the little food bar thing in the lobby.

it wasn t a problem for me but if someone had kids or dogs with them they wouldn t want the wiring exposed

free parking

the room was a decent price and there was ample parking around the sides and back of the property

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

sheets smelled strongly of scented laundry soap

breakfast was excellent ! very clean hotel,

wifi works, bed very comfy

location was easily accessible right off the highway, and the shuttle made a big difference getting to/from the

breakfast was very nice and offered a great variety

reserved a parking spot here for about 2 weeks

the pool was closed.

parking lot was too far from door

gym, pool, location easy to get around

the pool was closed and it felt a little run down.

free parking, free internet.

people drinking in parking lot all night.

meat was not really tasty, the rest of the breakfast was really good

best thing about the hotel was the lagoon and the room service

breakfast and location

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

and me and my kids all eas in the same room myself and the 4 and we all had space and the had a indoor pool kids

parking lot in front is always full. but i can go through the back so not a big problem.

kids running around the hallway and makes loud noises past 10pm

the staff were very accommodating. my 2 year old loved the pool.

breakfast and bar were closed. some of the towels looked like make-up was left on them.

room was dirty and kids were running around in the hallway

there were wild bunnies right outside the pool area. 10/10

rooms on ground floor near the reception area/bar get a lot of noise from the bar in the evening

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

there is no guest laundry

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

the room was also near the laundry with very high humidity

under construction, no breakfast pool or laundry facilities

the laundry facility and the non working hot tub

the pool area was freezing

the following morning the kitchen was shut down and pre-prepared meals were laid out they were cold and my wife

and gym are under renovation which i am told only when i was checking-in with my family and with all my

and that the kitchen is closed on friday and saturday

the girl who works the bar / breakfast restaurant needs a raise

sorry for the bad review, the pool was extremely packed with kids and no parents so i did not get to use the

covid-19 restrictions meant that we had no amenities, room service or restaurant

requested an early check in time and room was ready when i arrived shortly after 12:00 pm

since the hotel has what seemed to be a full kitchen, i don't know why it could not provide food for a noon or

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

my kids fell in love with the place as we entered the rooms

the pool was refreshing and the hot tub soothed away the aches and pains

breakfast was delicious and varied, fresh and well tended

no microwave in the room. no laundry facility .

the pool was really nice for kids

swimming pool was clean and great for kids

spacious room, great bed, nice pool, and excellent breakfast.

the pool was warm and my kids loved it very much

the food, coffee bar and cocktails were all exceptional

breakfast and lunch were excellent. the staff was courteous and helpful with any issues.

modern, clean, good location to visit lake forest, nice breakfast restaurant and staff

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and

the was hair in the corners & next to the couch … they did comp us breakfast but only like 5 things to choose

need a centrifuge spinner for swimsuits in the pool lounge

parking seems distant

the kids loved the pool and hot tub

do not like the fact that when i went to the bar at 9:30 the hosts set us or shall i say the bartender sets us

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

breakfast time was so fast and early wish it had a pool or hot tub

nice hotel , great breakfast , not like other hotels that still play the covid card

hot breakfast items due to covid but covid restrictions are over

very good breakfast and very comfortable beds

the breakfast was excellent

family favorite place is the pool, which didn't disappoint

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

is a challenge for a petite person to accommodate carrying luggage from the back parking, to the desk and to

i liked the location and free parking, spacious lobby and bar area.

we overlooked the lobby and bar area

no sufficient information about parking lot. is the parking lot insise the hotel enough?

one bedroom with the living room/kitchenette was perfect

pool clean

the pool was way too cold.

great breakfast, home made waffles every morning

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

my kids really liked the continental breakfast and i loved that check out wasn't until noon.

enjoyed the pool & hot tub

please also be reminded there is no laundry in the hotel

no guest laundry room

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

very clean, nice area, bar was nice & food was great

no laundry room

gym has barely anything to work with at all(i know that not everyone works out but it would have

on site just had to walk through the lobby to get to it fantastic food in the restaurant good room service can

parking was good

pool is big and warm

had to use the laundry room it smelled like urine in there and the ice machine is in the little

large refrigerator and convenience of guest laundry

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

people were rude kids rude running around unsupervised

handed a form that i had to sign saying i wouldn't leave my pet in room which i paid a pet fee to have there

clean. lobby bar was nice.

the check-in process took longer than expected. the shuttle was not very comfortable.

the pool was not heated.

location and facilities, pet friendly. excellent breakfast.

need to expand your breakfast choices

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

they had a gym but i will not be staying there again

early check in

comfortable bed, good wifi, excellent shuttle services, friendly staff

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

it's fine for the family, but the kids even noticed it didn't match the picture

good breakfast clean and spacious

hotel clean & pleasant. nice restaurants nearby. nice fitness room & free parking!

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

- decent comfort - big room - decent wifi access and speed

only thing i didn't love was breakfast

the breakfast was good, not outstanding

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

affordability, breakfast and customer service.

the staff was friendly and the breakfast was great as well

room spacious room good breakfast laundry area clean and all machines working friendly

laundry service

having access to laundry is good too

there is coin laundry on site

laundry was cheapest i have ever seen

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

location and the wifi was decent though it kept dropping occasionally

good breakfast, friendly staff, great location!

parking lot is used by customers of other business

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

laundry not accept credit or debit cards

shuttle to o'hare was timely and professional

room was very nice and the breakfast was awesome

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

the only ice machine was located on a lower floor in a laundry room

pool and food

location, service, cleanliness, wifi speed, breakfast and evening snack options

like a musty smell, they put me next to the laundry room where there was noise all the time

loud kids running the halls

rooms were spacious clean and nice i like the pool and like having to make a reservation

in the morning (i am not a morning person) you might want to note they did not appear to offer room service or

microwave in room, pool was very small for the hotel size, rooms were a little musty smelling which i assume is

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and

the view of the building next door's parking lot.

breakfast could have been a little better and i know it s a work hotel but the bar being closed on friday

that is really dangerous when you have kids and could risk them putting it in their mouth

the room service breakfast was ok

the bar staff was great and it was an overall peaceful retreat.

friendly staff, comfortable bed, free wifi, nice size tv.

no room service which was weird

it's a very nice place, great location and loved the pools

no laundry services or no laundry machines.

it takes while to get to downtown and no laundry service

that thry have a shuttle to and from the airport, snacks to buy and breakfast.

t get wifi passwords

the staff at the front was very friendly and i didn't even know they had a shuttle to the airport

laundry on site was very convenient

the paint stripes that mark the parking spaces are very narrow, 8 2 compared to standard 8 6 which

i was offered a late check out

especially since i recently took my kids to disney, paid well over $3000

hall, walk down to lobby for towels,tiolet paper cups,coffee,elevator dirty,guests hanging out in parking lot

not enough parking.

we had dinner in the room and the room service was above expectations: fast and delicious

the bed was squeaky. the pet deposit was $50 which is very high.

the fitness center & pool.

overall the hotel and room were very clean. spacious guest room. great location and parking.

they also have a guest laundry where i could wash my clothes

room service sucks

highly recommend, kids loved making waffles and fitness center is good

highly recommend, kids loved making waffles and fitness center is good

our 2 kids loved the fact that we were treated special with a bottle of water

no laundry facilities on property. no restaurant.

there is no coine laundry

the pool and the gym were clean and the towels at those facilites were clean and new

staff was very friendly, the room was comfortable and clean, the gym was clean, and the breakfast was very good

i did not check the gym or pool though

kitchen has all equipment

very frustrated since we have little kids who wanted to swim

hotel was clean, our room had complete kitchen, wine glasses, etc

room was spacious, clean and the pool was awesome!

very modern. nice pool and workout room. 2 bedroom suite was very roomy

the basketball court was right next to the pool

easy to find. very friendly employee. pool was clean and refreshing.

the only issue we had was finding parking when we came back late one night.

location was good for us going to city & burbs, liked the sitting area & kitchen

breakfast was excellent

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

breakfast available for purchase and nice bar for evening night cap

wished they had made an effort to have some sort of free continental breakfast

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

breakfast was good and room was very nice