didn't get my breakfast because their were under staffed for a big group of people and we had to leave by a

our reservation said we had breakfast included but they indicated that this was a booking

the food, coffee bar and cocktails were all exceptional

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and

modern, clean, good location to visit lake forest, nice breakfast restaurant and staff

everyone from reception to the kitchen to the maids

food and bar available

didn t appreciate my car being vandalized in parking lot

the breakfast bar and staff were all very nice

ask for a room on parking lat side if available

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

the breakfast was good the pool area was great the parking was nice housekeeping was evening

parking lot in front was congested when we got there-maybe a better spot for signing in, otherwise

my kids fell in love with the place as we entered the rooms

their website said restaurant in the facility and laundry service, there was none

we had to use our hotspot for wifi

many family's stay here that have kids graduating naval boot camp

6minute drive to nice casino

the breakfast nice

pile of dirty laundry still in the room and no follow through from staff on another issue

says they have laundry service and washers but we were told they didn t and washers were broken

i was right across from the laundry area room 339 it was a bit loud.

the dryer was broken, so i couldn't do laundry before i left.

the first floor by the laundry room smelled of mold, the tub was stained, the hot tub was out

large dirty laundry basket next to front desk all day

clean rooms-nice staff-breakfast had lots of variety-ew didn;t go to the social hour but that was a bonus that

very clean place, extremely friendly and accommodating staff, free breakfast was delicious and a nice variety

a tennis tournament with my daughter-location, room amenities (1 bedroom with separate bathroom, kitchen),

breakfast was great

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

adequate parking but filled up in the late evening

parking lot is in need of major repairs

the bar closes too early.

location is convenient and next to golf course.

no free wifi

it was also very expensive for small rooms and no wifi

just finding the entrance to the room on the back side for parking, was a challenge

there was a charge for wifi

this hotel does not have a restaurant or room service

really enjoyed the lobby bar this visit.

the kitchen for room service was closed except for breakfast

excellent gym, and nice clean hotel

early check in!

she was hanging out in the parking lot with friends of hers that would park in a handicap spot

staff. bed. breakfast. gym. rib festival

family favorite place is the pool, which didn't disappoint

location, comfort, cleanliness, and the gym.

dirty laundry carts left sitting in the hallways indefinitely

kids had fun on the pool, not a lot of people during our stay

clean rooms, awesome pool, a great breakfast, and the staff

breakfast is just basic. not a lot of variety

breakfast was very good for a hotel breakfast and the staff kept on top of replenishing the food

the breakfast, laundry facilities, and staff are amazing.

free laundry room, pool, gym, breakfast, and some

there was also a laundry room available for guests to wash clothes which was very convenient so we didn't have

the laundry room was a bit dirty

washers and driers were free except for laundry soap and drier sheets

parking and the cost of breakfast

parking was non existent after a certain hour at night.

they charge pet fee $100

bar is also very good and very easy to get to

only complaint would be parking is always full, but otherwise it was wonderful

the laundry facility was very nice to have and was well maintained

to have laundry towels and washcloths available instead of have to go to front desk and ask for it

is the worse room in the hotel, why do you put paying customers there when there is some sort of laundry mat

breakfast is plenty, beds are comfortable and its clean

wifi worked half the time

breakfast was awesome, pool was great, location was nice and the beds were very comfortable

pool area could be improved.

one treadmill in gym, wanted a room with double bed and sofa and got with two double beds and no sofa

need occasional supervision by the pool.

everything and comfortable, good spots to eat walking distance plenty of parking, good rate initially then

laundry facilities on site

laundry facilities on premises

onsite laundry facilities at a reasonable price

nice breakfast. beautiful pool area.

clean. full kitchen. very professional staff.

the laundry machines were an unexpected bonus

i loved the complementary laundry and although i didn t use the gym, there was one

very nice room. full kitchen with everything you need, from silverware to a laundry basket.

the free laundry service was a great convenience

free laundry facilities were an added bonus

the laundry room should be better signposted on the corridors.

sunday, i had to do laundry

hotel has self-service laundry facilities

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

s no microwave in the room and no laundry facilities

this is the first time i was at a hotel without a microwave or laundry room

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

also a laundry room

great pool; good staff

laundry amenities on both floors were not working

were staying for 2 weeks and unfortunately the guest laundry was out of action the whole time

dryer in laundry was not drying ($1

and starbucks is right across the parking lot even better

breakfast is really good, and close to six flags, i will back there again, plus bonus indoor pool,

laundry room was small and congested

there also way too many kids at the hotel the night we stayed

it's hard to relax with kids jumping in and out

pool temperature was warm

the whole process was very smooth, and they handled a minor problem (one of our kids was playing with the safe

pool and jacuzzi

pool and hot tub was perfect.

tea and coffee bar was great

pool had a lot of wild kids that parents were not doing anything about

were comfortable, staff was friendly, accommodated a late check out which was very nice on a busy holiday weekend

it would be nice to have the laundry room on every floor.

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

laundry units in the third floor, pretty good size

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

they accommodated me with my schedule in accordance with the shuttles

clean and modern facility with a clean pool

excellent breakfast. could have used a refill on the coffee, though.

customer service, housekeeping, parking and location!! outstanding!

unlocked external door. couldn t get into workout room or pool with card. had to get staff.

the info regarding included breakfast.

it was a good stay. kids had fun. ned s we re comfy

friendly, helpful staff. very clean and comfortable room. excellent free breakfast.

the breakfast had many options except meat choices.

was sharp edges on the stairs in the pool my son cut his foot and the other cut his leg

staff also accommodated early check in upon request

have been right next to the housekeeping laundry room

customer service, place was clean, offered a lot of things you could borrow for free and the free laundry was

the pool was too cold. the kids did not want to go in.

my kids had fun in the pool

but at least it has a brick wall to separate from people looking at you from the parking lot

said the pool was heated but it was not 85' as stated by front desk staff

had my kids and myself waiting in the lobby while they tried to figure it out

have breakfast earlier on saturday and sunday due to sports starting earlier

sized room that was clean, loved the mini kitchen with kitchenware, and other kitchen and bathroom amenities,

the kitchen

room service did not even come around during our 5 night stay until we specifically asked the front

very comfortable and spacious room. superb pool

parking was some distance from the entrance, however, valet parking was available.

i appreciate that the staff is accommodating to simple requests. i also enjoy the gym.

inconvenient parking

had to use the laundry room it smelled like urine in there and the ice machine is in the little

large refrigerator and convenience of guest laundry

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

ample parking

screaming kids in the floor above us and jumping n acting crazy

no laundry room

pool area could use an upgrade with steps going into it.

the pool was the best part, very large for sitting and swimming, the kids enjoyed that

the pool was nice

also, there is a bar which was super convenient after a long day outside

excellent location, really nice gym

24h open gym with some cardio machines, free weights and machines

it's easy to reach, has free parking and is a good hotel if you don't want to stay in the city center and if

treated excellent by shuttle driver. great location for ravinia visitors !

room service was very timely

would have preferred a room off the first floor and away from the laundry room-it was right across from our room

even the laundry room and gym were a pleasure to be around and not dirty as others have been

easy to cook, doing laundry, gym and easy to acess everything with all they have

free laundry, large room with fully equipped kitchen, friendly helpful staff

quiet, clean, friendly, nice size suite and laundry accessible 24 hours at no cost

the amenities: indoor pool, exercise room, laundry room.

very quiet (good building construction with concrete floors), very nice staff, pool and hot tub were always

hottub was cool (guessing about 100 degrees - normal pools can be as hot as 105 - i would have liked it to be

good breakfast, clean everything!

standard breakfast offerings each day but also provided a to go bag morning of graduation for families

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

easy access from parking lot

requested hotel staff to at least give me roll over bed or crib as i was there with my wife and 2 kids

omelette bar and pool!

the kitchen sink bar was really low, maybe you are making all rooms wheel chair accessible

the hotel offers breakfast, there is laundry facilities

staff was extremely courteous and helpful. rooms were clean. laundry was easy to find

not enough handicap parking. mattresses could be upgraded.

the pool was incredibly small, not much room for swimming

they had a good breakfast. something other than cereal, donuts, muffins

the nicest employee i came across was in the laundry room who i had to find because we needed extra towels

the need better breakfast other wise live this hotel

breakfast can be better

didn't get adjoining room and was traveling with 6 kids.

no one else was in the pool so my kids and i got it all to ourselves

the pool was gross and the staff did not check in on it

breakfast buffet was cold- lukewarm, couldn’t cut pancake with knife

pool had mildew/scum all along the bottom and was not swimmable

breakfast was fine

i paid a little bit more for breakfast to be included and it was well worth it. great breakfast!

laundry room detergent for laundry stuff was hella dirty and they said oh we can't take it out

nice clean outdoor pool and good free hot breakfast

was hoping the pool would be open later

spanish taste on eggs and danish at complementary breakfast, needed more trash cans in guest room

there weren t enough parking spots to accommodate all the guests and i was parked outside of hotel parking

to do a quick load of laundry

laundry room needed more washer and dryer.

garbage in laundry room wasn't emptied our entire stay

my room was directly across from the laundry room andy cleaning staff were loud at all hours

laundry machine wasn t working so we couldn t wash our clothes and the front desk lady was rather

wider variety of cable channels, seating in the laundry room, and longer breakfast hours.

gym, hot tub and laundry room

laundry soap dispenser was dirty

this has been a nightmare having bites, cleaning and steaming my furniture and doing extra laundry

really appreciated the onsite laundry facilities, but could use better ventilation in there

the laundry facilities were very good and the availability of a fitness centre and a pool was excellent

you can do laundry for free.

nice laundry with no charge to use machines

convenient, friendly staff, laundry facilities, gym, pool.

the property had complimentary laundry room, gym and pool

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

parking

our kids even noticed and commented how extremely nice it was

the staff was very pleasant and you couldn't ask for a better breakfast

i didn t make it to breakfast

already wet, my 3 outfits of shorts and tank and few other things i bought (no laundry service to add) , i've

maybe add a laundry area or at least some dryers for all wet clothing.

the kids had alot of fun and there is so many activities

great place for kids to enjoy their vacation and the water park was well maintained too

the chlorine was very strong in the pool

dirty laundry was left outside my door for over 4 hours after my room was cleaned

we didn't get a decent night's sleep because kids were running in the halls, shouting beginning at 6:30 am

sports bar was underwhelming

their is no microwave and room service doesn t come to the room and clean

i went for a swim but felt the pool area was a bit outdated.

no mini fridge, pool was cold

pool was chilly... but had repairs going on

i paid almost $300 for a one night stay with complementary breakfast they only offered bagels, oatmeal packets

pool

was nice to have breakfast i took my grandkids for new year 2026 , the pool area was freezing in there , but i

situated on a golf course

attractive golf club with clean and comfortable rooms, good breakfast, and friendly, helpful staff

boutique hotel at an awesome golf course

location of the hotel with a surrounding greenery and golf course

view of the parking lot, no couch and tiny desk

the room, the swimming pool, the workout room and the laundry area

didn't have breakfast

liked gym

gym and hallways were dirty, and my boyfriend and i are pretty sure they had bed bugs because we

liked the to go breakfast snack bags in the morning

the laundry eo was centrally located

also liked the fact that facility choose milnor washer extractors for their laundry

could have more available laundry machines and have earlier and later laundry hours

nice rooms, clean facilities, pleasant staff, good breakfast, and good location.

breakfast kept up with refills

even after i provided the laundry list of issues endured during our stay

there was no breakfast at this location ... and no restaurant or bar open!

old and musty. very dark parking lot.

nice pool, really good hotel

easy parking and easy access to our room

had asked for non smoking room

are simple but serve the purpose if you and your pets need a place to stay smoking rooms were available and

the price and it's pet friendly.

even if you choose non smoking room, there is smoke smell in the corridor :(

i booked the non-smoking room however it smelled like smoke

i liked the layout of the hotel, had laundry and snack machine in one area.

on sight vending and laundry

morning staff seemed friendly, the room itself was very clean, there was easy parking access

parking lot wasn t cleared of snow properly, making it treacherous to get to my car

boomboxes blasting in the hallways, people carrying on loudly in the parking lot at 2 am, etc

only thing that i could say that i didn t like was the coffee at the bar area

buffet breakfast also available at the time of our stay, $15 for adults, $12 for kids

the hotel had a nice heated pool for my kids

the pool not clean

it's always a pleasure staying at the renaissance. my grandson loves the pool.

i went in the pool and you could hear them before you got to the door 3 kids under 16, no adults to be seen

i told them i had to travel to canada on my check out day and even gave me a late check out time so that i

location location and fact that it was clean and had everything we wanted and an indoor pool

pet policy on hotel website does not state $50 per dog, as do other hotel websites if hotel policy

spot, so many options around the property from a movie theater, restaurants, shopping, a kids play zone, costco

sheets smelled strongly of scented laundry soap

the pool is very nice and clean as well

they have an indoor pool but not heated very cold

small pool (under renovation)

pool

location, room, bed and staff were excellent. free parking was also a good to have.

good choices at breakfast. very clean. great setup for traveling with kids.

plenty of parking

the rooms are large with the kitchen with a full size fridge making it a step above others close to it

pet friendly: i stayed there with my little dog and it was extremely pet friendly

staff was wonderful and very friendly - the rooms were very clean and comfortable and the breakfasts were

free parking

the breakfast was excellent, and there was plenty of space

breakfast ends at 10:00am ample parking comfortable rooms with a kitchen, couch, closet space and a separate

noice (kids running in the hallway)

the room was very clean and the staff was very helpful, nice to have a clean laundry facility

their pool wasn't in working order and we have three kids looking to swim

checked in an went to take the kids swimming an a guest had the dog in the pool area an pool

breakfast was delicious and plentiful

paid ---$ for a christmas night room for my kids to swim and wasn't told till i checked in that the pool was

guest laundry

plenty of free parking

room service is not very responding

location. nice pool for he kids.

gym

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

the gym was closed due the virus

no wifi signal in my room.

thought the place was perfect and you can easily find parking but the parking lot does have lots of potholes

breakfast was excellent as were the accommodations

gym made me a little disappointed

were never in the 5 days we stayed, able to get a wifi connection

shower is amazing, delicious breakfast and got a early check in!

the side door didn't open with a key card. the gym equipment should be more updated.

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

the room they gave us was across the laundry room and getting super loud at 6am

we were near the laundry room which we had to close the door since it was so dirty

laundry facility could use a little work

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

were dusty, linen was not clean, no proper room service, i had to call front desk for towels

free parking

the kitchen is useful

wifi so slow, i didn't bother to use it