the room was very clean and the staff was very helpful, nice to have a clean laundry facility

staff and 24/7 pool

paid ---$ for a christmas night room for my kids to swim and wasn't told till i checked in that the pool was

horrible parking lot. pot holes and divots everywhere.

the room was clean and the bed was very comfortable. the breakfast was very good.

sheets smelled strongly of scented laundry soap

very pet friendly, nearby walking trail for our daily walkies

hotel employee was so kind she was part of the breakfast staff.

lots of parking

including, front desk, managerial, breakfast, housekeeping very personable and helpful with complicated matters

no laundry room

pool area could use an upgrade with steps going into it.

no hot tub in the swimming pool area. everything else was perfect.

was a restaurant on site, but the first night the only area open for dinner was the bar and it was extremely

bed, suite, warm cookie, room service.

had to use the laundry room it smelled like urine in there and the ice machine is in the little

large refrigerator and convenience of guest laundry

i didn't have a chance to check out many of the additional facilities, but the staff doing laundry while the

booked because it was pet friendly. was pretty clean and the staff was very kind.

didn't like the fact that they charged me a $27 per day pet fee for emotional support animal when i have papers

no refrigerator. no microwave. smoking.

and smoking

the price and it's pet friendly.

smoking rooms and 1st floor

problem was that i asked for a non smoking accommodation and the room was still hazy with smoke, the bedspread

the room, the swimming pool, the workout room and the laundry area

the wifi was also down

comfortable bed and really nice surroundings, helpful staff, good and stable wifi

amenities like the gym half worked and the ones that did did not work well

except food right now because of the covid19 but they do supply coffee in the rooms plus for breakfast they give

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

very accommodating staff. good breakfast. great location for us. pool for kids.

easy parking

my kids say it all “this is a really nice hotel

pool access and 24 hour gym access the fire pit the breakfast coupons and accommodations to ask if we needed

the pool was small but never crowded, it worked well for us

it was clean, nice space, great location, and decent breakfast

girls loved the pool

hot breakfast items due to covid but covid restrictions are over

pool

it was nice that they had free washers for your laundry

in-room amenities, friendly staff, comfortable pool, free guest laundry

the breakfast, laundry facilities, and staff are amazing.

there was also a laundry room available for guests to wash clothes which was very convenient so we didn't have

location, clean spaces, breakfast was good, and greatly appreciated amenities (free laundry for guests), workout

for our coffee and it s not continental so that sucked the pool was great the gym was a bummer laundry service

the covers were ripped, closet door off of the hinge, no laundry bag, shower was dirty and the shower head kept

no hot tub or jacuzzi.?. water pool too cold for me and kids

pool for kids -roomy room -decent value for 4

faucet sprayed out of a leak, inconsistent satellite tv, unmanageable a/c, garbage everywhere in parking lot

dirty laundry carts left sitting in the hallways indefinitely

great breakfast, updated hotel and nice clean new clean carpet on the floor!

like the bed and the sofa and the breakfast selection ud83dudc4c also the gym.

clean rooms, awesome pool, a great breakfast, and the staff

poor shower pressure - no whirlpool - it was listed as an amenity - tons of kids (soccer teams) playing ding

excellent gym, and nice clean hotel

this hotel does not have a restaurant or room service

the kitchen for room service was closed except for breakfast

really enjoyed the lobby bar this visit.

along with all the room offered, there were also laundry facilities which were available free of charge to the

free laundry also

would have preferred a room off the first floor and away from the laundry room-it was right across from our room

easy to cook, doing laundry, gym and easy to acess everything with all they have

even the laundry room and gym were a pleasure to be around and not dirty as others have been

no complimentary breakfast. our room didn't have a fridge. the pool was small.

it is a business hotel that is close to a golf course

no free breakfast

indoor and outdoor pool cleanness trail around hotel free parking

i stayed eight nights and enjoyed the breakfast buffet on saturday

friendly, upscale and loved the breakfast.

breakfast was awesome, pool was great, location was nice and the beds were very comfortable

small gym and pool opening

we had the pool to ourselves, kids had a blast

they accommodated our request for early check in. free breakfast

the amenities: indoor pool, exercise room, laundry room.

clean quite and staff very kind. breakfast was great

the staff was excellent parking was easily accessible in a great location

my girls enjoyed the pool area

the breakfast was amazing and had many options

the laundry facility and the non working hot tub

wish they had a fan in the gym

breakfast was good and gym had sufficient equipment to get a decent workout in

welcome bar event was nice

i wish the pool was bigger and the breakfast time was longer, but that's fine.

there were no kids in it the two days i was there which is odd

i had to walk quite a bit from parking spot but happy parking was free.

the pool was a really fun feature

inconvenient parking

i m satisfied with my stay. even without room service the stay was wonderful.

the pool area had a super chlorine smell

didn't have free continental breakfast. the pool had flies in it.

there was no free breakfast no room service

we asked about the bar if we could get a drink when we came in a friday night, st patrick's day, mind you

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

under construction, no breakfast pool or laundry facilities

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

there is no guest laundry

the room was also near the laundry with very high humidity

the parking lot is a good distance away

the kids loved the pool and hot tub

were filled with children and the moms swarmed the bar so we couldn t even enjoy that once the kids were

even though the executive club was closed they gave my 2 kids free breakfast

convenience as we were there for dance free shuttle to woodfield mall and surrounding shops

if you don't get a room close to all of the on site action (laundry, elevator) it should be a quiet stay

we were so close to the elevator and laundry and some other things happening on site that we didn't sleep at

the pool was freaking freezing

breakfast was delicious and varied, fresh and well tended

breakfast was excellent, and varied.

since the hotel has what seemed to be a full kitchen, i don't know why it could not provide food for a noon or

nice indoor pool

overpriced breakfast, small pool

gym, pool and eating area were all extremely nice as well

the girl who works the bar / breakfast restaurant needs a raise

large dirty laundry basket next to front desk all day

no breakfast due to covid 19

after room service was done we still had some dirty spots and missing towels

it was clean nice good breakfast friendly staff large pool and a fire outside just perfect

a tennis tournament with my daughter-location, room amenities (1 bedroom with separate bathroom, kitchen),

free parking; nice bed; clean lobby & pool area

friendly staff, kids loved the pool

pool was not warm enough

free parking no complimentary water indoor pool burned your nose hairs from all the chlorine seriously

access to the pool, big parking

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

laundry not working, construction in the middle of the lobby

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

bed, breakfast, location, service

right now they don't serve breakfast every day and, when they do, it's not a large selection, but they're

breakfast was really good and served hot

breakfast and free parking is always a great option

no shower curtain in shower. wifi kept disconnecting on my laptop.

i asked to not have my rm on the 1st flr (because by myself and window right on parking lot) was told to just

no pool, tiny gym. staff not the friendliest

bathroom was really small. no laundry room

no laundry facility

i showed her proof of my dog s us service animal registration, we didn t get charged for pet cleaning services

the pool area tables too close to the water and kids kept getting our stuff wet

was not clean: pet hair on floor and table surfaces, lots of stains on carpet and bottom of bed, sheets were

dryer in laundry was not drying ($1

laundry amenities on both floors were not working

were staying for 2 weeks and unfortunately the guest laundry was out of action the whole time

there was plenty of parking as well

private pool time

the bed was king size and it smelled like fresh laundry

the fireplace and jet tub in our roon

the pool hours were great- open until 11 for kids, 12 midnight for adults to have some quiet time

breakfast was great. good variety. lots of room in dining area.

the pool, whirlpool, free breakfast, free dinner snacks, 2 tvs, $1 soda in machine

modern, clean, good location to visit lake forest, nice breakfast restaurant and staff

the bar in the lobby stayed open until midnight (kitchen closed at 10pm) and the drinks were strong and tasty

french toast was an excellent breakfast.

our reservation said we had breakfast included but they indicated that this was a booking

didn't get my breakfast because their were under staffed for a big group of people and we had to leave by a

the breakfast was very good and the staff opened the bar for us and our relatives who were also attending the

parking was good as

the pool had kids spitting and coughing couldn’t get in cause covid-19

location, price and excellent breakfast

very friendly staff , ample parking, and comfortable room,

great breakfast

easy parking and entrance

pool was semi cold for it being cold outside, could have been cleaner

pool area was clean and had clean towels

complimentary breakfast, friendly staff, and great facilities

they have a laundry room for guests and a fitness center

i would have appreciated being able to buy quarters for the laundry with my debit card

it was clean, internet was free, parking was free.

bagged breakfast

little more choice for breakfast.

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

dirty laundry room with clothes scattered all over

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

my little family sure enjoyed the free breakfast with choices and the pool

nice to have an indoor pool, though didn't use with all the kids

privacy with the barn style bathroom doors in the room

the lobby / bar area was inviting with a pool table and board games

the lobby / bar area was inviting with a pool table and board games

one small thing that could be improved is that some of the tiles in the pool were a little grubby and could do

we didn t use the pool but it looked very nice

meat was not really tasty, the rest of the breakfast was really good

staff are very friendly and meet the customer wants. breakfast is excellent

paying for each individual pet.

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

very convenient, very clean, stylishly furnished room and very good breakfast

says they have laundry service and washers but we were told they didn t and washers were broken

pile of dirty laundry still in the room and no follow through from staff on another issue

the dryer was broken, so i couldn't do laundry before i left.

i was right across from the laundry area room 339 it was a bit loud.

it was a good location for our purposes. it was also nice to have laundry facilities on site.

no microwave in the room. no laundry facility .

there was plenty of parking and checking in and out was a breeze

swimming pool was clean and great for kids

like the the availability of the late check out and its free of charge

staff was very friendly. pool area was big.24/7 food bar/coffee bar by front desk.

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

it would be nice to have the laundry room on every floor.

laundry units in the third floor, pretty good size

very clean overall...nice staff..breakfast was decent

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

include a complimentary breakfast

clean, car rental inside hotel, location to stores and food, and helpful shuttle service

paid for the buffet breakfast for two and they didnt have it i was disappointed and looking forward to the

dishes included in the kitchenette really made it feel like

parking was horrible

the basketball court was right next to the pool

breakfast was ok. typical hotel breakfast fare. parking close to the room.

i especially appreciated the free ev charger in the lot; i left with a full tank for my drive home

having access to laundry is good too

laundry service

there is coin laundry on site

room spacious room good breakfast laundry area clean and all machines working friendly

laundry was cheapest i have ever seen

clean rooms, convenient laundry facility, nice friendly staff.

the only ice machine was located on a lower floor in a laundry room

breakfast was solid, self service laundry.

the wifi was so great

the kitchen was fully stocked with all of your needs

wider variety of cable channels, seating in the laundry room, and longer breakfast hours.

gym, hot tub and laundry room

really appreciated the onsite laundry facilities, but could use better ventilation in there

this has been a nightmare having bites, cleaning and steaming my furniture and doing extra laundry

laundry soap dispenser was dirty

the indoor pool and coffee

restaurant and bar were excellent and convenient.

would have liked a continental breakfast included for --- dollars.

great pool for kids

lobby of as full of stained furniture lined up with cold entering directly from doors and bar as chaotic

like a musty smell, they put me next to the laundry room where there was noise all the time

there is a restaurant and bar on site

decent gym, pretty cozy feel

the pool was smaller than expected.

microwave in room, pool was very small for the hotel size, rooms were a little musty smelling which i assume is

lounge and bar area

after the kids went to bed the drunk parents took the

nice facilities, staff was helpful, room service was good

wanted a room with a whirlpool there was no room service and no chef

great gym and pool. friendly stuff

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

gym, customer service

breakfast could have been a little better and i know it s a work hotel but the bar being closed on friday

the bar was closed and had to purchase our own stuff

had like 4 younger kids playing hide and seek till 11:30

we also appreciate having the laundry facilities

also, we wanted to use the on-site laundry, but the washer was not working

gym is nice and also the

i also like the fact that we didn't have to pay for parking

great breakfast! nice pool and great location

pool outside no hot tub

parking was non existent after a certain hour at night.

parking was near the doors and free

there were kids there for a tournament who left trash it was cleaned up immediately

shuttle was only available 430pm to 9pm and 830am to 12noon

beautiful grounds staff was able to accommodate our request for early check in

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

easy access to room and pool

issue there are not enough handicap parking i am on crutches and had to park in a regular parking on the side

i d prefer a hot tub or spa tub in the room

they also have a guest laundry where i could wash my clothes

there were multiple groups of traveling kids soccer teams that monopolized the open seating rea where parents

super clean rooms & great location! kids loved the pool :)

breakfast was delicious, just make sure you arrive early to get a seat

super clean rooms & great location! kids loved the pool :)

very clean, spacious and quiet room, excellent breakfast, friendly staff

extended pool hours.

very frustrated since we have little kids who wanted to swim

kitchen

good room size. near shopping restaurants airport. free parking. comfy beds.

breakfast great

free continental breakfast as well

me and my kids like the room and the pool

great breakfast. great price.

we enjoyed the free breakfast array, including hot items

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

parking

the pool area needs work too, my kids were swimming and i

clean and nice. classy decorations. great parking. friendly staff.

the complimentary breakfast was a nice bonus this stay

laundry on site was very convenient

in wrong room,room service provided by me, set garbage in hall, walk down to lobby for towels,tiolet paper cups

staff was very friendly and they still serve free breakfast

fruit in breakfast area *no 24/7 gym access/missing dumbbells in gym

polite my room was clean restrooms where clean no smoke smell we had enough tails the swimming pool water was

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

was on the 4th floor, the wifi signal was barely usable in my room

gym is very basic, room compact, bathroom small, but good for the room rate

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

room was closest to the parking lot

large room, comfortable beds, clean, not expensive, next to o'hare air port, free parking.

breakfast was really nice

room with a sofa bed and lounge area; hot tub and pool, guest laundry, and above-average hot breakfast

laundry room was affordable and convenient

loved the breakfast and i loved the room darkening curtains and the quiet air conditioner

nice pool and gym

hot breakfast was amazingly excellent staff was great parking ample and close all rooms easy to access by elevator

no laundry breakfast is not worth to pay sensor light in the bathroom was not good to turn on

s no microwave in the room and no laundry facilities

this is the first time i was at a hotel without a microwave or laundry room

also a laundry room

breakfast was not included and i was not aware, before i ordered

laundry room was small and congested

the omlet bar and complementary reception both exceeded my expectations

but it s not the properties fault, kids will be kids

extensive gym with a good variety of equipment

convenient parking, comfortable bedding, roomy suites, great food along with secure elevators.

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

called for room service never got a response

we were given our room cards, we specifically asked for wifi password, which we were given

clean, allows pets, location, big room

free parking and tv with many channels(hbo, espn) where other hotels ask to pay for vod.

shower is amazing, delicious breakfast and got a early check in!

room was spacious and clean. good breakfast. kids liked the pancake maker.

breakfast was excellent as were the accommodations

was very helpful that we were allowed to take out our breakfast

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

the room they gave us was across the laundry room and getting super loud at 6am

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

we were near the laundry room which we had to close the door since it was so dirty

the only little thing is the hours (9:00 pm is closed ) for the laundry

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

hare and them having four shuttles parked in the parking lot

was very comfortable, the pool - omg the pool - was like bath water

00 for breakfast and my kids were so scared they didn t even enjoy it or really eat

i love the pool they had! i also love the overall cleanliness and friendly atmosphere

hotel was clean, we had free internet and free parking

the pool was great just surprised there wasn t a hot tub.

bar and nice pantry to buy a couple of important items

quite very clean and relaxing in the pool

i liked that there was some food right next door in case the kids were

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

we had a second floor room, it was quiet, and clean. the breakfast was nice.

breakfast was excellent

inviting lots of parking

the breakfast was very good with a lot of options.

tal stranger), we pushed 1 and all three of us were lost for a minute, faced with a pool and fitness room

it's a very nice place, great location and loved the pools

room were quiet without kids running around at night

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

value for money - really clean hotel with great amenities including an indoor and outdoor pool, and a hot tub

dirty laundry was left outside my door for over 4 hours after my room was cleaned

sports bar was underwhelming

is not answering the all whenever i dialed them for room service or front desk or house keeping

the pool and room were nice,also the bed was a dream

with bar and restaurant right there you aren&#

the hallways are a bit dated, and the wifi was spotty

i tried using room service but no one at the restaurant answered

very professional staff, huge room with great amenities, plenty of parking, amazing kitchen and bar staff, clean

seems to be renovation work going on and limited pool or fitness and no resturant

i also liked that parking was free

the laundry room should be better signposted on the corridors.

sunday, i had to do laundry

staff was so nice, the gym, the breakfast area was nice and the breakfast was good, the laundry room, they gave

hotel has self-service laundry facilities

when i got to my room, my suite faced the parking lot, and i could not use any of the outdoor areas