under construction, no breakfast pool or laundry facilities

there is no guest laundry

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

the room was also near the laundry with very high humidity

just the parking spots are to tight

walls thin heard kids in hall...very noisy also the lack of selection in the snack room

hotel has a bar and fire-pits, lap pool and everything is spotless

one small thing that could be improved is that some of the tiles in the pool were a little grubby and could do

other dislikes: the small parking lot; the overly minimalist style in the room; the ridiculously priced breakfast

i could get ride to the o'hare and you had a restaurant next door for a breakfast meeting.

the staff was wonderful, the room was exceptional and the breakfast extra tasty.

very nice breakfast!

breakfast and location

very convenient, very clean, stylishly furnished room and very good breakfast

the laundry facility and the non working hot tub

the following morning the kitchen was shut down and pre-prepared meals were laid out they were cold and my wife

that breakfast would last until 10:30 on memorial day, as it does on weekends, however, at 9:30, kitchen staff

pool and hot tub was clean

big parking area close to the main doors

the parking lot is a good distance away

( the kids

would of like a spot for families to enjoy themselves and kids could play with such a large venue it's possible

need a centrifuge spinner for swimsuits in the pool lounge

you need a couple shuttles

no microwave in the room. no laundry facility .

breakfast

wifi was terrible. only worked in hallways and lobby area

the staff served breakfast, they had a bar and food service

swimming pool was clean and great for kids

complimentary breakfast, friendly staff, and great facilities

the pool was way too cold.

he enjoyed the pool with other kids

breakfast was excellent for the price of the accommodation

one bedroom with the living room/kitchenette was perfect

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

that there was food, a gym and a pool. and the price was good

breakfast was great, as was clean and even with hockey team starting at the hotel it was a nice and

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

paid for the buffet breakfast for two and they didnt have it i was disappointed and looking forward to the

nice to have a restaurant and room service

the pool was out of service

laundry service

having access to laundry is good too

there is coin laundry on site

laundry was cheapest i have ever seen

room spacious room good breakfast laundry area clean and all machines working friendly

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

i had a pleasant talk with some of the morning breakfast staff

good breakfast clean and spacious

there is no hot tub and the pool is a little small and the water was a little cold.

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

the only ice machine was located on a lower floor in a laundry room

was a cosy place to stay, especially the location , the curtsious staff, the swimming pool , spa & basketball

the location and the breakfast was good

like a musty smell, they put me next to the laundry room where there was noise all the time

the room price, parking and location.

the kids like the buffet style better

there was not enough disabled parking.

loud kids running the halls

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

everything was fresh and restocked and the ladies took exceptional attention to my kids needs

excellent location, easy parking

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

process for accessing wifi could have been easier/ smoother

the bar was closed and had to purchase our own stuff

pool was a disappointment for my kids who were looking forward to swimming on vacation

had like 4 younger kids playing hide and seek till 11:30

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

the cable and wifi kept going out

the wifi is poor.

free parking and great breakfast

breakfast was ok. typical hotel breakfast fare. parking close to the room.

good location near restaurants, shopping. comfortable bed. fireplace suite very nice.

the breakfast and the pool

i thought it had an indoor pool. i should ve double checked.

parking was horrible

everything was great except parking

the wifi wasn't free as stated.

parking was at a minimum

overall the hotel and room were very clean. spacious guest room. great location and parking.

we had dinner in the room and the room service was above expectations: fast and delicious

they also have a guest laundry where i could wash my clothes

so , listen what happened, they put near my room the huge black family with 20 kids, who were acting absolutely

it was very clean and updated. the breakfast was very good.

ev charging for 4 electric vehicles. always able to charge my car.

hot breakfast, clean pool & friendly staff

in addition our booking was advertised as a 1 bedroom suite that separated from the kitchen area, this is not

very clean quiet breakfast and a bar.

very clean, beds comfortable, great breakfast

good room size. near shopping restaurants airport. free parking. comfy beds.

extended pool hours.

laundry on site was very convenient

liked the breakfast, it was good

free breakfast, convenience to woodfield mall

were comfy, plenty of pillows and the parking lot wasn't full of pot holes

breakfast was good, very convenience and easy location for my visit purpose

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

in pool was little cool for the kids

clean. had a pool and gym.

fitness room great, extended stay parking available for people traveling out of ord airport

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

00 for breakfast and my kids were so scared they didn’t even enjoy it or really eat

it is in the airport . the food and bar are available untill 11pm.

went with kids; ugh

i love the pool they had! i also love the overall cleanliness and friendly atmosphere

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

clean, allows pets, location, big room

the room is also quite spacious and parking is free

internet and phone work. they told me to come to the lobby to get wifi

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the room they gave us was across the laundry room and getting super loud at 6am

laundry facility could use a little work

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

by parking fee in an area where parking is not a premium

swimming pool, balcony

bar and nice pantry to buy a couple of important items

the swimming pool was amazing

should have been warned that there would be a charge for parking

breakfast was so huge and good

best breakfast buffet. great location. clean.

the worst wifi connection of all holiday inn. i had to input pass in every thirty min

i couldn't connect hotel's wifi.

room was spacious and clean. good breakfast. kids liked the pancake maker.

would have been nice if the breakfast menu available for room service was available in the dining area in the

it was a great stay kids loved the pool and the breakfast was great also :)

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very

however, room service was good, coffee was great

the pools (indoor and outdoor)

i would have appreciated being able to buy quarters for the laundry with my debit card

they have a laundry room for guests and a fitness center

no pool or hot tub.

pool, i booked it with the misconception they had a pool

i was hoping for a pool to relax in.

the bed was king size and it smelled like fresh laundry

room and breakfast

it had a fireplace that really warmed the room

kitchen help did a good job

enjoyed the fact that they had free off street parking and they offered a free breakfast and on saturday 3 free

a very old one, carpets look horrible, and no restaurants and laundry in the hotel

laundry not working, construction in the middle of the lobby

i appreciate that towel & sheet laundry is a conservation issue but they do not even enter the room to even

easy check in, comfortable beds, larger than average rooms, good breakfast included

bedding and bed were very comfy, free wifi and breakfast was nice

spacious room/suite that was nice and clean. ample free parking available.

the pool was closed.

drinks in the lobby bar were very expensive

clean, decent breakfast, free parking

the parking lot was trashed by patrons however staff worked hard to keep the property clean throughout

in the potatoes, cereal for kiddos, delicious muffins, bagels, bread, eggs, juices, and coffee :) pool work and

our favorite feature was the pool

we enjoyed the free breakfast array, including hot items

large pool, business area available, and good size workout room with a large tv

me and my kids like the room and the pool

and smoking

no refrigerator. no microwave. smoking.

old, lumpy pillows we had a non-smoking room but the hallway reaked bad of smoke

even if you choose non smoking room, there is smoke smell in the corridor :(

the price and it's pet friendly.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

is spacious with a sofa and kitchen counter available as well as microwave and fridge

wifi did not work

the room, the swimming pool, the workout room and the laundry area

the breakfast could have been changed on daily basis, for 5 days i was having same stuff

the breakfast could be a little better but they are in the process of renovating the hotel.

unruly kids in lobby

except food right now because of the covid19 but they do supply coffee in the rooms plus for breakfast they give

breakfast and bar were closed. some of the towels looked like make-up was left on them.

and there was also a restaurant & bar in the hotel

no shuttle to airport o'hara

was construction going on in the building and a big trailer in the parking lot took up a lot of parking spaces

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was

well presented breakfast and the laundry facilities were great

liked that the property was very clean , had breakfast included in the mornings, had a pool/ hot tub, even had

daily room service

the wifi signal is poor. the location is far from the down town

the free breakfast

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

please also be reminded there is no laundry in the hotel

no guest laundry room

bad wifi i have to use my data plan on entire stay

sheets smelled strongly of scented laundry soap

breakfast was delicious...clean. staff was friendly and helpful.

breakfast was excellent ! very clean hotel,

the shuttle driver mike was exceptional. he even offered a dinner recommendation.

room service

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

of the breakfast staff and kitchen definitely below the number of guests so quite often missing products and

free parking

our children loved the breakfast and the snack bar at this facility

the fact that the restaurant was very close it was very clean facility it offer a full breakfast every

the pool was small, a fire pit outside would be nice, no hot tub, bar closed early.

the pool area had a super chlorine smell

we asked about the bar if we could get a drink when we came in a friday night, st patrick's day, mind you

the pool was small and ice cold. my kids were freezing.

my husband enjoyed the fitness room

i asked to not have my rm on the 1st flr (because by myself and window right on parking lot) was told to just

eggs were chewy, didn't taste fresh. rest of free breakfast was great!

gym was mostly all broke. bad smell on the room

the breakfast was very fresh

charged extra fees not disclosed through reservation form for pets

amenities include a beautiful indoor pool, outdoor seating areas, and coin laundry

pool access and 24 hour gym access the fire pit the breakfast coupons and accommodations to ask if

great freshly made in front of you omelette for breakfast

easy access from parking lot

clean rooms, friendly staff, great breakfast, plenty of parking even for larger vehicles.

very friendly staff. loved the hot breakfast and affordable even with pet fees

was good, the bed was comfortable and well-made with plenty of pillows, the wifi was easily accessible and the

asked to take out trash and stuff outside the room which was very inconvenient especially with kids

didn't offer room service saying it's due to covid

breakfast was good, the bed was comfortable and well-made with plenty of pillows, the wifi was

no laundry facility

bathroom was really small. no laundry room

went to the hotel just to take the kids to the pool

the pool area tables too close to the water and kids kept getting our stuff wet

only reason i give a 9 out of 10, instead of 10 is because there was no wifi in the room, which i thought was

my room was by the laundry room and i could hear it all evening.

parking directly next to our room was an amazing feature. loved the beautiful lake too

loads of parking spaces

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

pool key. keep them is 30$ additional no one said anything

friendly staff, kids loved the pool

no wifi

wifi did not work well.

room was amazing but i couldn t hook up to the free wifi for some reason

not the typical continental breakfast from years ago and maybe from a cut rate establishment

bar and restaurant were not open

the pool

view of the parking lot

free breakfast does not include kids and is also not buffet based.

bar was excellent with a fully stocked selection of spirits and food

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

room service was the best

there was a swimming pool and workout room, a covered parking area as well as large parking lot

the wifi is super weak

rooms are spacious. staff accommodated special request. guest laundry available. full breakfast.

i didn t make it to breakfast

clean, quiet, good location, plenty of parking.

our kids even noticed and commented how extremely nice it was

the breakfast was very good with a lot of options.

dirty laundry was left outside my door for over 4 hours after my room was cleaned

it was in a closed off space in the basement with some offices and a small fitness center, didn t have any

the restaurant and facilities were excellent. nice indoor pool and jacuzzi.

is not answering the all whenever i dialed them for room service or front desk or house keeping

the pool and gym where excellent and used extensively during my stay to unwind after a day in the office

there was people just sitting in hallways and kids for a group trip running back and forth

breakfast was the best

could have been more lighting in the room and the spa was closed

located in nice area surrender by trees with nice view of golf course

the swimming pool and the bowling

parking was some distance from the entrance, however, valet parking was available.

free shuttle to shopping mall

room service did not even come around during our 5 night stay until we specifically asked the front

parking lot is a long walk with bags. can't imagine what it's like in the winter.

beds were comfortable. pool area was nice and clean

even after i provided the laundry list of issues endured during our stay

nice pool, really good hotel

it was quiet and the staff was very friendly. i like the fact that it is pet friendly.

offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids

i recommend that anyone taking their pet ask for the 1st floor

on sight vending and laundry

i liked the layout of the hotel, had laundry and snack machine in one area.

i had to download a remote on my phone and the wifi was

boomboxes blasting in the hallways, people carrying on loudly in the parking lot at 2 am, etc

location was good and free parking is available. there is also washing machine in the hotel.

the laundry eo was centrally located

could have more available laundry machines and have earlier and later laundry hours

also liked the fact that facility choose milnor washer extractors for their laundry

breakfast kept up with refills

skunk smell in the parking lot

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

- decent comfort - big room - decent wifi access and speed

time we walked through the courtyard area to go to the pool, there were several smokers occupying an otherwise

clean and comfortable room. shuttle to the airport.

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

room service

everything. shuttle to the airport.

comfortable bed, good wifi, excellent shuttle services, friendly staff

a hot tub, bar needs a dancing area, make sure your soaps are refilled, better coffee and tea

spacious area. comfortable beds. lots of free parking space.

spacious rooms. pet friendly. a starbucks in the hotel. a heated pool.

this hotel was a good stop on my road trip due to the free parking

kids ran around during the night

was no towels for the pool 2/3 times we swam and the 3rd time there was 2 towels

breakfast could have had more options

waitress at the bar was super rude and loud to my husband

updated, clean, friendly staff and wonderful breakfast.

the pool was not heated.

breakfast, didn't have to interact with anyone thanks to room access using digital key, free parking available

only complaint is that room service will knock and if you are asleep or don t answer they will open the door

breakfast, front desk staff

the location was great! the breakfast was good, my kids loved it.

gym offered at this location can improve

it takes while to get to downtown and no laundry service

no laundry services or no laundry machines.

we came to chicago by train, took the blue line to o'hare and we were picked up by the hotel shuttle

breakfast could be better

as i was traveling with my pet, he did not want to take the kennel and my luggage on the shuttle even though

no laundry facilities on property. no restaurant.

there is no coine laundry

beautiful and so clean, the staff very friendly and helpful, convenient parking, and great shuttle (and driver

way things were organized, the room bathroom, pool, and most especially the breakfast served in the early morning

free breakfast and wifi

squeaky beds. old and dirty laundry room.

like someone was doing laundry

clean towels housekeeping had no time to do laundry

laundry area looks like a dark dungeon, no lighting

facilities laundry room was out order

the , for this hotel, in the amenity, there is the laundry service

pool dirty room broken laundry snow removal no parking mold behind wallpaper in bathroom peeling wallpaper in

staybridge guest had access too the laundry and breakfast

i liked the guests laundry which helped out during our stay

no clean towels in the bathroom,and bags of dirty laundry in the shower and no linen on the bed when we arrived

the shuttle service was very good and easy to use, laundry facilities are free to use

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

com had sent us it was late and i had kids that was in sleepy and ready to go to

the breakfast in room service

great location, clean pool, nice staff, would stay again!

even though the pool and fitness center were closed (we weren't going to use them anyways) we appreciated that

lounge and bar area

our room didn t have a laundry bag.

no laundry

the beds where comfortable. the kids enjoyed the pool

that we don t like but maybe to improve the heater in the pool, in the website says all year round so we expect

kids were expecting a pan cake station during the breakfast

the room was directly above the laundry area which started the dryers at 6am making it impossible to sleep

washing machine was not working the entire time we were at the hotel and we wanted to do some laundry

laundry units in the third floor, pretty good size

it would be nice to have the laundry room on every floor.

hot tub and breakfast

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

large comfortable room. great lively public spaces, good gym. friendly and helpful staff

nice hotel. great bar in the center of the building. bartender was polite and kind!

i was overcharged, parking stucked, and the overnight clerk confirmed that we were scheduled for late check

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

ve been to a lot of hotels and everything seemed to go right here and the restaurant and bar was good

pet friendly