the pillows and room situated over the laundry room. the road works and diversion.

lovely friendly staff great facilities we loved the pool and jacuzzi

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

lovely breakfast selection too

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

maybe some residents will take umbrage to the fact that the laundry processing area and delivery access at the

which is unacceptable considering the not inconsiderable cost of the room overlooking the laundry hold

maybe not overlooking the laundry cleaning building with skips full of dirty washing.

laundry was cleaned as communicated; very good

great view which the kids

laundry carts being moved 10pm and 5am

no laundry facilities

access to car park at the side and back of hotel/restaurant/bar friendly, efficient staff on site pet

also, they said pet friendly and, unlike some, it really was pet friendly with a nice garden and allowing well

a little noisy as our room was above the bar but once the pub closed it was quiet.

my laundry was lying in my room for 3days

room was a little noisy, being near the kitchen, where there was a crash of empty bottles being tipped into bin

a great touch that santa came to the table to meet the kids

always over the years we felt genuinely very welcomed by all the reception, catering and bar staff

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than

good value for money, friendly service, ideal location, comfortable clean en suite room, parking, bar and

wifi access in the bedroom was unavailable. access only available downstairs.

parking large car park next to hotel with plenty spaces, no charge to park and easy access into and

was no free wifi, breakfast or evening meal although all three are advertised on the

old and very dirty the common areas it doesn t have a lift and the stairs that we come from the parking were

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break

the only disappointment was the unstable wifi signal and that the helpful property cheat sheet didn t

location fine did not have breakfast but room service for evening meal good

car parking

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

bought food via room service

no room service for breakfast was also a disappointment as we were going to a christening and didn

convenient and secure parking

was no room in the restaurant for guests to have dinner, all guests had to order room service due to christmas

wifi was poor. i had to use 4g

pool area need updating.. but it was still ok.

the spa facilities

gym facilities are great

the room was large and clean. the pool and gym were lovely.

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

convenient access by car. restaurant and bar as well as the 24-hour gym are great!

hotel seems overly popular for families with young kids (legoland

comfy bed. free wifi. bottle of water in room

but they did change them quickly for us although we no longer had twin beds we had doubled but kids didn t

nice that there s a bar too and noticed there was room service for breakfast in bed

parking safe and easy, bed spotlessly clean and comfy

toiletries and great hospitality tray (including a jar of fresh brownies); drinks/snacks in the bar were delicious

had to ask for alternative wifi connection as main one asking for security key which wasn't known

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

staff were very friendly and helpful breakfast was delicious and very good service

the room service was prompt and the food we ordered delicious and just what we needed

outstanding service - in particular casey in the restaurant, rodger at reception and slaw at breakfast were

room / breakfast

parking was close to the

the outdoor spa was really relaxing

parking conveniently wasn t always easy, but assume it was oversubscribed due to a golf event

room was spacious, bigger than average size

very family friendly - the kids particularly loved the little play teepee in the room

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

beautiful location. great swimming pool.

accommodated our pet with a nice touch of a bed plus treats

parking rooms and staff

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

the wifi was intermittent and not available in my room.

wifi didn't quite extend to our room

staff and location, good sized room and loads of free and secure parking

parking was great

laundry left outside my room for 24 hrs

you can swap room service for a glass of

quiet, comfy bed, good wifi, bar food and gym. ideal for business travel

have been before, love the location, staff at reception and breakfast always helpful and cheerful

pet friendly and very accommodating when i needed to extend the stay for an extra night

also no laundromat facilities on site, would be ideal for guests requiring laundry services

100 for 2 people for one night with breakfasts and access to a swimming pool is really amazing

staff could not do enough for you we arrived early, got a great parking place and our room was ready 2 hours

so well themed, in all areas not just the rooms. staff helpful and great with kids.

breakfast was amazing, free easy parking, really helpful staff, especially julie

laundry, crockery left outside our room on arrival at 3pm

had a wonderful time, only area we would change is the bar area to be more welcoming, though the barman was very

hotel offer such beautiful surroundings both inside and outside - from individual rooms, to the bar and the

is no spa here, just some standalone treatment rooms, which was disappointing and not the impression we

the pool area was also super calm, relaxing vibes with nice pool service

the laundry for the next day was piled up outside of my room

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

were amazing and i would like to make a special mention of the gentlemen looking after the parking and carrying

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

me that i should have already checked out when i had an agreement with reception i could have a late check out

was very accommodating to all of the kids and helped find medical care for a sick little one

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry facilities

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

wifi was bad

shame there was no room service for breakfast

room service very poor hag to keep phoning reception for items not made up at cleaning stage

i had a 12 late check out arranged and a do not disturb on the door and still came in before 11

sadly it was not clean either although the bedding laundry was perfect

of breakfast clean and tidy room attendant and friendly staff great location free parking

poor wifi caused me serious problems.

the outside horse box bar was a great addition and took pressure off the indoor bar

location, lovely room, parking, welcome chocolates, really clean and spacious

room we had was set aside for pet owners as it has good grassy walks right outside your door

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

i had arranged a late check out but this hadn't been put onto the system so was disturbed by reception asking

book early check in

and welcoming, beautiful decor and furnishings in reception, bar and restaurant

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

love this hotel, from the free wifi to the complimentary ice buckets and ice machines in the corridors on each

the gym for example was very good i enjoyed working out in there, which made me feel not so guilty

very poor wifi in our room.

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

very friendly staff, easy check in, on site parking, & comfortable rooms.

free efficient wifi

lots of room even for my kids on a sofa bed

thing , i think the room service menu could have offered more in the way of some fruit and yoghurt besides all

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

great parking close to the hotel

lovely breakfast

the dinner and breakfast were superb, and the wine matches sublime

choice for breakfast

the laundry was not returned, bad service.

staff went above and beyond, the breakfast was excellent, the spa treatments were exceptional and i liked all

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club

food at the barn and in-room service is well displayed but very overpriced

we have been back 7 times over the last 10 years or so and i am slightly embarrassed to say i have not left a

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

wifi is a little temperamental

i thought breakfast buffett was a bit poor expected more cereals for kids

wifi a little weak at the extremities of the building, and not secure

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

my adult kids were staying in a separate room and their bar fridge was empty, once the reception staff was

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had

friendly staff, good restaurant & bar & coffee bar. rooms spacious and lovely seating areas.

front of house staff as well as room service

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

excellent front desk staff ud83dudc4f room was spacious. breakfast was excellent.

it was great to have a fridge and good wifi

buffet breakfast options were very limited and there was no variety in that

not enough tea. watch out for laundry service ,excellent but expensive.

place had an unusual smell, a combination of wet laundry and incense(

couldn t do own laundry and would have liked more tea selections

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

s there a laundry service available or a laundromat nearby? i forgot to ask!

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

the food was very nice though breakfast was sent without being covered which isn t the most hygienic thing

the bar staff make mean smoothies and the breakfast was hot and fresh

the hotel itself was really nicely done, the bar downstairs was really nice, the gym facilities were good

small room for three people and no laundry service

it was lovely! from the room to the bar to the breakfast facilities

liked the view and location. breakfast good and plentiful. free parking and wifi.

the breakfast was very good. good choice

friendly and helpful staff nice breakfast ideal location for our purposes with plenty of parking v close to

the hotel laundry was directly outside

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

no on site laundry service

a room overlooking the laundry

there's no laundry service

room service on the other hand was

was perfect, brand new facilities, state-of-the-art gym, pool and spa to the best standards and the staff from

cocktail bar again as good

fantastic hotel, grounds and amenities. great activities for kids too!

room service and dinner at the restaurants could be better but all in all a wonderful stay and will

early check in

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

the grounds and gardens are stunning with large checkers and snakes and ladders to amuse kids

the bar feels a bit stuffy (old fashioned)

spa would have been a treat

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

booked a room with garden view but instead we got laundry baskets

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which