the laundry facilities

laundry is also available with purchase of detergent there

location and the fact it had laundry

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry room

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and watch youtube

staff was rude would be nice if the bar staff spoke better english

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and

there was no cell service or wifi downstairs

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

the one laundry washer was not working

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

nice size rooms. good gym and pool area. staff very friendly and accommodating

room service was great.

no bar or kitchen, quite disappointing!

the pool was extremely cold.

that the pool or hot tub wasn't filled up or open

there were kids running around the halls all hours

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was

for it to be a pet friendly hotel, it smelled great

room was nice, staff was friendly, pool was warm... location was perfect for us...

prices at the convenient snack bar were so expensive it was stupid to buy

loved the free laundry and gym facility

they even have free washers & dryers for guest laundry

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

laundry was extremely dirty

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

parking

very clean good maid service polite staff good breakfast.

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

room carpets not clean and sticky, no timely room service daily

breakfasts wasn't worth the money to high and the kids didn't like it

the pool wasn t open to guest

the room was still at rose petals from people before us

the pool was very clean and the temp was perfect

i like the ability to schedule my kids swimming times. it really helped with planning.

room service and breakfast

getting the use of a refrigerator; rapid room service and cookies.

the gym was nice and pretty well equipped especially for a hotel gym.

the dining room and bar area was extremely nice

the snack bar was very limited or barely stocked and very inconvenient

spa services were wonderful

of room service extremely helpful during my stay very professional and knowledgeable

room service and meal very costly

it was date night for me and hubby kids free

the gym was decent

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

also went to the bar

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

i couldn’t even let my kids in out of the pool unless an adult was holding their hands the

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

no laundry onsite

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

it was safe and fun for my kids and i to relax

did not have breakfast property was nice rooms could be a little bit bigger

we felt like royalty! the kitchen was nice.

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

the pool area

amenities like food, computers, wifi and coffee.. friendly staff.

parking lot area is a bit rough and traffic but your on a main intersection.

no guide, not a smart tv, weak, unsecured wifi, no room services, no house keeping,

laundry room, and dishwashers in the room with oven in kitchen

laundry

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

the laundry room and it was quiet

lack of laundry items available for vending.

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

nice pool, allow pets

clean place, perfect location, and pet friendly

rooms were nice, would like to have families with kids and adults only floors separate.

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

main entrance is very narrow and through the laundry place

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities.

no laundry room

no laundry facilities

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

pool, breakfast, hot tub

quiet clean breakfast ok

the room kitchen was nice. i liked it for sure.

some individually wrapped muffins or pastries for breakfast instead of nothing at all in these covid

laundry on site.

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

location- right off 355. adequate parking. restaurants and starbucks very close.

wifi i very bad

the rooms were very spacious. breakfast was wonderful and my kids loved the pool.

the bar could be open later and earlier possibly

the wifi was not working when we were there.

older teens in the pool with so much horseplay, that young kids were not safe to

at how clean the rooms were, how amazing the space was in general, the bar/reception area, and breakfast was

on the first floor right next to the workout facility and right around the corner from the pool great location

had a problem with the security coming to my door messing my with my kids i was pretty upset she told me it was

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

breakfast in a bag. stale muffin and expired yogurt

pool was nice too

wonderful pool

yes i would like the gym to be 24/7. i workout twice a day.

facilities, grounds, parking, pool and gym, amazing staff

of into the forest ,the room itself was quite spacious ,most importantly i was able to get early check in which

the spa and pool was a plus

the hotel is super clean including lobby, restaurant, and laundry room

free parking, free breakfast, great location, wonderful staff!

we had a kitchen

staff let us have an early check in.

clean, modern...loved the kitchen

room service was great and the hotel staff was over the top

the room service was prompt, courteous and delicious

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

room service prompt, friendly and food was delicious and beautifully presented

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the kids were looking forward to the pool

scramble eggs at breakfast are real, not soppy wet powdered add water junk

wifi could be a bit better, but other than that everything was honestly great.

breakfast was excellent and enjoyed by many of the guest

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

parking lot was a mess (cups, bottles, masks)

clean, friendly, great location, great pool

the inside pool was ok just super full of kids splashing and jumping and had to be cleaned more than once and

location was very close to my meeting and the gym was great

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

wifi was sporadic and there is only one washer and one dryer for three floors and they shut the

the kids loved the pool

good breakfast. gym. clean.

the pool was awesome!

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

it was very friendly and clean the pool and hot tub was clean

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the

no laundry

needs updating and laundry room

i am not complaining they do not have guest laundry

needs laundry room

there was no laundry room but in all it was a great stay.

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

add cooked eggs for breakfast. put some benches or a picnic table for the smokers.

not sure why but hotel rents out parking making it difficult for people who are staying there

breakfast wasn't so grand with a lot of variety

lack of laundry units on site

kudos and thanks for having laundry on site

hotel had laundry facilities

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

could use two laundry machines. ty for great stay

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

it says breakfast included when actually it's only a snack breakfast. should change on website.

items for the kitchen were not available and one day toilet paper was not available

location is great. employees were super kind and hospitable. convenient parking lot.

liked that their was a kitchenette and good parking

guest laundry

breakfast both days was great but not hot.

they charge for parking

pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside)

free breakfast and parking made it so user friendly

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

loved how quiet it was and the kitchenette in the room

pool was packed and very loud

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

outdoor pool was closed.

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

the grab and go breakfast was also a nice feature

because there was no wifi, i was unable to use a card to do laundry, and the front desk was not able to sell

no room service front desk poor customer service room had bed bugs bit my wife and kids

pool closed at 10pm on a friday evening so my kids did not get to swim.

parking tight somewhat

the room was not cleaned on the second day of our visit even though we requested full room service

room service was not available

pool water could have been warmer and hottub jets didn't seem to be working correctly.

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

restaurant and bar on site .

additionally, your website advertises a gym, which was not functional or open while we were staying

housekeeping was folding laundry in a conference room

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

a great bonus was the self-service laundry room very convenient for longer stays

very little i did not like. did need plastic laundry bags !

laundry facilities

laundry not working and i really needed it

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

well, everything was good. but they didn't had laundry services. but all good.

and my daughter had crumbs on the floor we stayed 2 nights with no room service i said i asked about room

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

plenty of parking, comfy bed i could go on and on

location ideal re parking; close-by super target, quick drive to loyola medical

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

there is laundry room for the guests

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

no laundry facilities

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

girls ( granddaughters 21 and 11) are fish so first thing is the pool

close to bus station and other commodities such as laundry washing, diners etc

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

from trains and to get to any train line through public transportation take a long time, also the wifi is bad

everything was good. especially wifi, which i really need.

close to my destination. nice pool and gym.

good position, good prices, comfortable room and very good breakfast!

accommodated our request for late check

good sized rooms. liked kitchenette

pool was cold for indoors!

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i was happy with the location, and the laundry facilities and it was pretty clean.

additionally, the parking lot looked more like a mechanic shop, with junk cars parked everywhere

coffee and a muffin is not breakfast---parking was good--had to walk to far for handicap room--

i didn t like that the spa pool was for hotel guests also. several kids so not quite quiet.

jelly at breakfast despite having everything else available

outdated. air did not work properly. very warm sleeping. bar but no bartender.

my toilet in the first room i was in over flowed and me and my kids had to switch rooms at 2am because there

spa area and service were great

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

shuttle to the airport to have access to the train

stay a major part of the hotel was under remodelling,hence some facilities were inaccessible,the gym in particular

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

the amazing breakfast buffet

wonderful. room service was good, on time.

laundry broken, no bath tub

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry out of order

cons were all about facilities that were not available, namely the hot tub and laundry

th a nkful for the laundry room

also, laundry on the floor

and quiet, laundry machines easy to access and functionally good

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

the website advertises a gym and continental breakfast

room and laundry

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

i like the that it has a gym and laundry room

the beds are so comfortable laundry is free

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

website stated laundry services-none available

very clean, spacious, had an indoor pool, fast wifi and free parking

we wanted a hotel with a pool for the kids to go swimming

slow wifi

no hot tub-just a pool. pool was great but would have been amazing with a hot tub as well.

the shuttle was not at the airport on the hour every hour as advertised

free wifi and newspapers.

room was clean, beds were comfortable and the pool was nice and large

the pool

wide parking slots were very convenient for our van

free parking

my rooms were two of few on second floor over bar tables in the atrium where people drank and talked loudly

pool was warm and hot tub was large.

gym

of construction, so much going on parking difficult to find and had to walk a long ways to get to room and area

my room was by the laundry room and i could hear it all evening.

i liked the pool, the gym, the very helpful staff

pool key. keep them is 30$ additional no one said anything

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is

i loved the location. how polite the staff was the breakfast, pool. very comfortable

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

gym was 95 degrees and dirty and the equipment broken

nice little pool for those who want one

could only go one way when you pulled out of the parking lot. had to u turn to go opposite way.

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

that the pool gave my kids a rash maybe too much chlorine not sure

breakfast was amazing.

the kids liked the pool alot

of the breakfast staff and kitchen definitely below the number of guests so quite often missing products and

was no laundry service and this was very inconvenient

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

i asked if they had dry cleaning/laundry service

pet and small kid friendly. staff was very friendly and supportive.

of running a shower every surface is soaked with steam, and i would've liked a hot tub/whirlpool in the pool

children like the indoor pool & raquetball court

free parking, nice welcoming staff, excellent location.

great rooms, and organizational space a nice spot for smokers good parking

the pool the staff the whole hotel

clean, spacious and laundry facility

the only thing that was disappointing is the pool broke right before we got there

the connecting doors opened right up to the kitchenette, so you could not use it while those doors were open

no breakfast, no gym , no pool

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

didn't notice a pool, but there were laundry facilities

full kitchen , friendly staff and clean room.

location, the room size and the complimentary kitchen ware.

but you have a kitchen space, you're free to hit wallmart

free breakfast,wifi and parking

the pool was opened,,,and we did not know this

no shuttle

it was a prom going on so was busy and parking was crazy

pool and hot tub were great!!! location is great

the extra parking lot was a bit scary at night. i would have appreciated a small room fridge.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

breakfast selections were limited

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

no handicap cars parking in handicap parking spaces no placid no license plate

breakfast was excellent, staff very nice , loved the little extras in snack area has nice pool

kids loved the breakfast

the laundry has become expensive - over $5 to wash and dry a single load

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

pool and breakfast

the spacious, clean room with a really nice kitchenette!

, gym small, printer did not work for airline ticket printing

and bathroom in a separate room the kitchen and living area

guest room layout with a separate master bedroom and a nice living area and kitchen.

kitchen in room with full size fridge, microwave, sink, 2 burner stove

everything, except for the good parking

i also did not like the fact that they allow pets and i heard a barking dog all day while i was sleeping, since

up in the morning and seeing what appeared to be homeless people wandering around the parking lot

the location was great and my room had an induction stove kitchenette.

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

second floor room and the high fee for pet.

they did say that they allow pets

mention of a $100 nonrefundable pet fee

the laundry facility was $3

two different bank cards in laundry payment option for dryer

strong odor of natural gas immanent from laundry room

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

nice laundry and vending

laundry facilities on the premises is a great idea.

no microwave, no laundry, people trying to open your door

liked the motel, there is a laundry space which can be used using apps, which felt nice

laundry room is ok

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

did not know that there was a charge for the breakfast until we were finished and presented with an atrocious

the pool hours.

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their

the swimming pool is open

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

the laundry room is absolutely filthy, i don't think they know what it means to clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

i didn't eat breakfast.

well presented breakfast and the laundry facilities were great

the wifi signal is poor. the location is far from the down town

and comfortable room and well maintained facilities, reception staff was very helpful, plenty of parking

hotel has the same type of breakfast, gets boring after a while especially when staying for an extended amount

liked that the property was very clean , had breakfast included in the mornings, had a pool/ hot tub, even had

gym was run down.

room service was great

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

pool and hot tub were a hit for both the adults and kids

pool hours are reserved this is a plus

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

parking was also abundant and easy

no room cleaning service the whole stay. idiotic one way turn in and out of the parking.

i love that they are pet friendly

how the pool schedule is set up

i wish i had been on a floor further away from the groups of soccer kids

well maintained, clean. pool and spa in great shape.

rooms were very clean, professional staff and the amenities were great, especially the bar area

better kids brkfst

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

parking can be questionable, but we had no problem in their private lot.

no fitness, pool ;kitchen had no dishwash liquid or cloths

attached bar was also good with a good menu

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

only outdoor pool

staff is nice, the breakfast is simple but good

clean, clean pool

pool was closed there was barely any hot water the toilet barely flushed the air conditioning

the front drive is narrow, not much room between parking places in front of the building and those out toward

walking through laundry room to go up the stairs.

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

familiarity, price, breakfast

jetta pool in my room(136) didn't blow as hard as the room(135) i had last month

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

it doesn t have a laundry facility to wash clothes

to get an early check in which was very much appreciated

at the ashburn restaurant kept trying to seat us for dinner in the loud bar area, while the restaurant was almost

keep clean in hall and laundry is very flithy

laundry out of order

laundry machines are not clean

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

no pool or laundry

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

love the rooms, the pool, outside patio area, the inside bar and sitting area it was a really great experience

clean good breakfast

was over booked and we came with two grown kids and were offered king size room