updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

requested to have the pool temp warmer

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

the on-site restaurant, coffee shop, and bar were great amenities to have on site.

why charge a room service charge fee plus 20% gratuity. i found that to be excessive.

pool hours are reserved this is a plus

clean, spacious and laundry facility

was nice really enjoyed my visit, my kids really liked the hotel made me look good

kids indicated the pool was ok

pool was closed

loved tha pool beds felt great

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

the breakfast was awesome

the breakfast was done very well for covid

beds were comfortable enough that even my kids fell asleep fast

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

the laundry room is absolutely filthy, i don't think they know what it means to clean

not many amentities and breakfast was granola bars

was nothing i didnt like only that there was somepepole that were loud and hanging out in the parking lot but

asked they said it was reserved and we couldn't use it, i was traveling with my newborn baby my 2 kids and my

nice that there's a bar in the lobby (though we didn't use this)

are very comfortable, rooms are clean, staff is very friendly, pool is warm and relaxing

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

pool water could have been checked and mopped more regularly with frequency of use along with

the pool was sooooo warm and amazing

there should be a restaurant open across the parking lot very soon (it was still under construction during our

breakfast didn't start early enough for me

breakfast so bad

wifi barely works. they advertise free breakfast: you will get coffee and muffins..?

pool was closed there was barely any hot water the toilet barely flushed the air conditioning

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

disappointed the bar and restaurant was open

location and room set up; pet friendly

we had a leak in a corner of the room, ,but we were able to get the pet fee waived

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

housekeeping was folding laundry in a conference room

a great bonus was the self-service laundry room very convenient for longer stays

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

no laundry room that i can see, snacks over priced

it was soothing and comfortable very pleasing and breakfast was okay laundry room fantastic

laundry machine didn t work add the staff was not friendly

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

was good, atmosphere at the bar was phenomenal, service at the bar and at breakfast excellent

room service was incredible

room service was great and the hotel staff was over the top

comfy beds and the room was quiet. friendly desk staff. ample parking.

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

pool filled up with unruly kids on weekends

setting, beautiful grounds, fantastic pool - seriously the best pool i've seen at a hotel in a long time

the pool is always warm and the kids enjoy swimming in it

pool and hot tub

excellent gym we really enjoyed our stay

the hotel is super clean including lobby, restaurant, and laundry room

at the bar were great, bed was comfortable, king suite was designed very well

clean, modern...loved the kitchen

we had a kitchen

the very functional rooms the free breakfast

love the rooms the pool the food the staff everything was nice this is our 2nd time booking we re going to be

loved the size of the room, having a full kitchen was great with kids

breakfast was just okay the bananas were too ripe with brown spots they need more waffle irons so

everything was nice, the kids had a wonderful time

one night we went to the pool where there was at lest 15 young kids with 4 adults

parking close to your room

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

wifi was almost nonexistent

the wondering of random people near the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

gym was shut down

the outdoor spa hot tub

golf course on premises was awesome

the gym was small and crowded in the morning, which made the pool much more attractive.

well, everything was good. but they didn't had laundry services. but all good.

liked it had free parking and close to shopping in the same

pool and breakfast and beds.

t notified and my teens had a bday party there wifi nor tv

in addition, i was never informed of the pool policy or gym policy that i happened to stumble on the night

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

room, staff, & bar lounge was great

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

clean, free parking. kids love the walking thru between two rooms.

pool workout room bar food

of room service extremely helpful during my stay very professional and knowledgeable

room service was fast.

kinda pricey and the hotel bar closed early in my opinion

but an overpriced spa was offered

it was date night for me and hubby kids free

wifi was poor it had a weak signal and disconnected often

we asked for a different non-smoking room and was accommodated with one

comfortable and clean rooms starbuck next door smoking rooms available

smoking room and the non smoking rooms were next to each other, which i didn't like much because

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

the wifi was decent and allowed me to do remote work

very clean, guest service was very helpful room service was spot on with every need.

also ordered room service and wasn't told i had to pay with cash until food arrived

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

the place also had a bar in it so it was convenient for us

room by the laundry was not

they charge for everything parking food laundry

pool and room

the shuttle to midway to hop on the orange line is a real +

bad kids ran the hall all night

access to a guest laundry room

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked

i love the bar and restaurant

friendly. efficient. clean. comfortable. good sports bar and good breakfast.

very friendly staff. great location. easy shuttle to airport.

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

fish, pizza, chip, burgers were good in the bar area

tv and internet worked well, and parking was plentiful and free

some rowdy kids that were running around middle of the night around 2am.

we ordered to go food from the bar and got to the room only to find that the crabcake was burnt

plus the proximity to midway airport was great as was the shuttle which ran every 20 minutes

the pool was also at capacity or beyond all weekend

breakfast & my worse thing was when we was sleeping one night fire alarm start sound my wife & kids really scared

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

the shuttle to the airport ran like clockwork

pool was out of order during my visit

the shuttle was very convenient

friendly staff, clean room and reliable airport shuttle

free shuttle to the airport

were black kids -( about 30 of them) that took over the whole pool the entire night we were there

the breakfast was delicious

location (by the airport) indoor pool daily breakfast

shuttle to airport, breakfast, and staff

the pool is so cold that my kids quickly turned blue & seemed at risk of hypothermia

kitchen, it was wonderful

fenced area with airport shuttle. grounds were nice.

outdoor sitting and play area was ideal for kids and adults alike

an ice machine that we had access to, just the one in our room (that was empty) and one in the kitchen

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

no room service front desk poor customer service room had bed bugs bit my wife and kids

no juice for breakfast

was a large group of motorcycles parading the parking lot couldn't get a park because of it couldn't get sleep

oh it had a laundry basket

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

good room setup, laundry facilities

the kitchenette and laundry

vending machine, laundry room if you need to wash

no laundry facility on site

had to switch room at midnight due to the people and kids screaming and banging around

wifi not given at the time of check and was not in the room

the lady that checked us in was very nice and she remembered us and saved my kids some cookies!

room service was fast

no laundry

covid 19 shut down, no room service, no dining breakfast ud83dude12 no discount ud83dude22

room, the free shuttle service from the airport, the breakfast

the location was great and the fact they offer shuttle bus to hotel

i also enjoyed the continental breakfast as well

the sleeper bed cushions were off with what looked liked dirty laundry still on it

the second fine i used the she dryer it didn't dry my laundry

i had early flight in for meetings they allowed me to check in early, small charge, and shuttle is easy and

the only bad thing is that room service was done on less it was requested

also, it was winter, but i loved that you advertised mini golf

suggestion: put a change machine in the laundry room; or better yet, the laundry machines to your room card

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

breakfast every day, no omlet or sunny side eggs, no mushrooms or beans, broccoli, etc expensive laundry detergent

laundry facilities for cleaning clothes.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

there wasn t a hot tub. the pool was nice, but got crowded very quickly

breakfast was not included, but it was there if we wanted to pay.

it was horrible! no internet/wifi

so, i was in the middle of chicago with two kids and all the places were more than 300dls per night

complimentary breakfast for the price paid asked for a king size bed and got 2 queen size

all the extra features that you cant even use yet the room could have been discounted there's no gym no lobby

room service

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

place was just amazing from security to the cook to the room service to the front desk clerk

he had no idea the caucasian woman & kids were with me

pool deck was slippery and unkempt.

tub had grab bar but not really an accessible room

didn't clean the pool or jacuzzi at 4:00pm so the people that came after 5 were in there for those who wanted

the gym is fine, and breakfast area enjoyable with really nice staff

the bar was also short staffed, i waited over 45 mins

and a wet bar with minifridge and microwave in the living room

laundry was extremely dirty

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

also, there was plenty of parking and the staff was very helpful

location, price and breakfast.

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

the facility's bar and snack shops still closed but this is a great spot for a business traveler

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

restaurant/bar

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

newer, clean with health center and pool.

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry room could be cleaner

the next morning the maid said laundry wasn't done to give extra

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

location an car parking facilities

location- right off 355. adequate parking. restaurants and starbucks very close.

so apparently the hotel is pet friendly now which is not a problem until my mom had an allergic reaction

couldn't hook up the game system to the wifi

excellent breakfast

hotel said we was gonna get breakfast and they always have great breakfast, but they had eggs potato s and

staff at the breakfast bar had excellent customer service

there were no laundry facilities.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

no laundry onsite

wasn t a full service hotel. no room service or laundry service etc.

pool was too cold and there was no laundry room

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

plenty of parking and good water available in the gym and pool, which were also nice

no onsight laundry like many other places have

the bar and food was very good!

pool

t,v,, fridge, gym, clean common areas, courteous drivers

my kids loved that design of the hotel and how it was cylindrical

laundry is also available with purchase of detergent there

location and the fact it had laundry

laundry room

the laundry facilities

the laundry and ice were close but laundry always out of order

clean place, perfect location, and pet friendly

gym could use a little love equipment was dated and the machines didn t look like they were

pool and workout area, sauna, hot tub were great

great price free parking nice location great staff good room queen beds big pool.

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

wifi signal was weak in our room all the time

shuttle service bonus

liked that parking was off the street and the neighborhood quiet.

there s a gym

the most awesome thing of carlton inn was the shuttle service and proximity to mdw

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

the breakfast area was nice, but it would be good to offer regular white bread as part of the menu

it was very quite and clean bed was comfortable breakfast was good

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

the bed was very comfortable and the space in the room was nice with a kitchenette available

attached bar was also good with a good menu

greatest location, and great bar for drinks off the lobby.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

the laundry room and it was quiet

laundry

great kitchen and laundry.

laundry room, and dishwashers in the room with oven in kitchen

no laundry facilities

no laundry room

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities.

main entrance is very narrow and through the laundry place

guest laundry

the five dollar parking pass needs to stop.

it was also a plus to have free gym access

they charge for parking

i loved the furnishings, the gym and the hot tub at the

pool was packed and very loud

loved how quiet it was and the kitchenette in the room

pool area needs vents the chlorine was very strong and the remotes in the rooms need changing

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

pool too small,

needs laundry room

i am not complaining they do not have guest laundry

there was no laundry room but in all it was a great stay.

needs updating and laundry room

no laundry room.

could use two laundry machines. ty for great stay

hotel had laundry facilities

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

lack of laundry units on site

kudos and thanks for having laundry on site

wifi wasn t great

wifi is not excellent, so that's problematic

we enjoyed going to the bar at night

, a tiny round bar of soap and that was it

wifi accessibility could be improved.

a special thank you to orlando, our shuttle driver and all the reception and bar staff who were really helpful

we liked the seperate living room with sofa. the heated pool with adult swim was great.

i only wish i had the breakfast option with my particular room

we need to restore room service

is always nice to have a free breakfast included with the room even if it is only something

then once i moved to another room there were kids running up and down the hall all night, like a stampede

disliked the opportunity to access the state of art gym and other leisure amenities - i

the parking lot could ve been a little cleaner

atmosphere was great, we were welcomed with love music and everyone of all ages enjoying the bar area, pool

they even accommodate an early check in for me

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i was happy with the location, and the laundry facilities and it was pretty clean.

it was great experience came with small kitchen was good experience

the kitchen, never stayed in a hotel with one

wish it had a hot tub. pool could have been a tad bit warmer.

some of the gym equipment was a bit dysfunctional

everything was exceptional, it would be nice if breakfast was complimentary

good breakfast. ample parking

free parking. our suite was perfect size and bed super comfortable. extra clean and towels.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

close to the airport. great value. clean. nice stuff. laundry on site.

from trains and to get to any train line through public transportation take a long time, also the wifi is bad

cleanliness and wifi could definitely be better.

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

pool should be more heated and the pool area

no info in room about amenities... no wifi instructions ac was loud

the atmosphere was nice. the kids liked the pool and the gym

) for the entrance to the hotel and arrows or sign pointing to the road at the edge of the parking lot that

no microwave. no refrigerator. no coffee pot. no laundry. remote to the tv barely worked

no fridge or laundry facilities

no wifi , the carpet so dirty the door do not closed well room 237. ugly and nasty nasty

had to put towel in space to keep the air out as well as the strong smell from my weed smoking neighbors next

the room location was near boiler room a lot of noise and no wifi all weekend

they also have a gym and swimming pool

did not like that the room service were not answering 15 minutes before it was to end

shuttle driver

room service was awesome!!

the front desk people did not explain clearly about getting the shuttle to the airport.

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

pool was open until 11pm which was good because after being in the city the kids were still able to go to the

also, completing with the hoards of kids at breakfast on the weekend is getting old

grandkids love the swimming pool

scramble eggs at breakfast are real, not soppy wet powdered add water junk