guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room on premises

pool room stunk like mold so the kids wouldn’t swim

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

my beginner-swim kids had a great time using the pool (but see below)

the wifi didn t work

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

loved the friendly staff, the small gym and the pool with jacuzzi

wifi was great

clean and plenty of parking

my kids always enjoy the pool, this is the reason we come here.

smell is terrible, the wifi didn't worked, no free space in parking lot, heating in the room to complicated to

wish it had a hot tub. pool could have been a tad bit warmer.

no free breakfast

the water on the pool is too cool

the drinks selection at the bar in the restaurant

gym

the pool & hot tub were a great addition for the kids

my rooms were two of few on second floor over bar tables in the atrium where people drank and talked loudly

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

to 10 am, unlimited coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio,

the lack of room service unless requested

they have a gym, breakfast and clean room, that's all what i need

no laundry facilities.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry service

no laundry facilities

main entrance is very narrow and through the laundry place

great kitchen and laundry.

laundry

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

laundry room, and dishwashers in the room with oven in kitchen

the laundry room and it was quiet

it's unfortuante the hotel bar and restaurant were not open, but completely understandable

clean, easy parking, quiet, easy access to restaurants, food, location felt safe!

they never offered me breakfast and they never mentioned it to me

prices were good, facilities clean, rooms and pool very nice

not enough parking space

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

the pool was a bit questionable. the rooms need remodeling.

plenty of parking. very clean property. landscape is very nice.

girls ( granddaughters 21 and 11) are fish so first thing is the pool

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

it was safe and fun for my kids and i to relax

breakfast is all one could ask for

did not attend the breakfast.

could use two laundry machines. ty for great stay

hotel had laundry facilities

kudos and thanks for having laundry on site

lack of laundry units on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

no laundry

there was no laundry room but in all it was a great stay.

needs laundry room

i am not complaining they do not have guest laundry

needs updating and laundry room

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

not very quiet either, could hear hallway and the gym on floor below pretty clear

the pool was massive and the room was very comfy!

gym could use a little love equipment was dated and the machines didn t look like they were

friendly staff excellent bar tender spacious room good breakfast reasonable prices

great location,nice clean facilities, loved the kitchen

breakfast was chefs kiss

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

outdoor pool was closed.

didn t make it down for breakfast but friends enjoyed it. my room was exceptional

guest laundry

free breakfast and parking made it so user friendly

pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside)

beautiful, convenient, great pool, wonderful staff, lovely room, good parking

had to pay for wifi when the room cost over $100 a night

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

there were no laundry facilities.

thanks again for a great breakfast-on top of all that great service

well didn't expect to see so many in the pool at one time for such medium-size

we ordered pizza and wings from room service and the food was great like from a regular pizza place

disabled soo it was difficult to use the pool since it had a ladder instead of walk-in steps

pool was cold

laundry is also available with purchase of detergent there

the laundry facilities

the laundry and ice were close but laundry always out of order

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry room

laundry on site.

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

location an car parking facilities

for someone to come from the back then there was not enough towels only enough for one guess the wifi-only works

i like the ability to schedule my kids swimming times. it really helped with planning.

breakfasts wasn't worth the money to high and the kids didn't like it

that is ridiculous and the reception also charged for data service(wifi)

small bar inside

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

they have a kitchenette with no pots, pans, silverware or paper towels

nice looks and room have a kitchen.

that we could have our pet with us

kitchen in room with full size fridge, microwave, sink, 2 burner stove

i also did not like the fact that they allow pets and i heard a barking dog all day while i was sleeping, since

kitchen dvds players, free laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

they even have free washers & dryers for guest laundry

room was clean ,comfortable, kitchenette was perfect

and bathroom in a separate room the kitchen and living area

, gym small, printer did not work for airline ticket printing

pet fee not per day, $150 for stay

kitchen, sitting area, bedroom, and sink separate from toilet and shower for ease of use

breakfast, front desk staff

great price, very nice breakfast, pool and gym, and helpful staff

breakfasts offered a large variety of food options

breakfast, didn't have to interact with anyone thanks to room access using digital key, free parking available

in this century, i couldn't work with my laptop because a hilton-branded hotel says the wifi is for hand-helds

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

they did say that they allow pets

second floor room and the high fee for pet.

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

mention of a $100 nonrefundable pet fee

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

the one laundry washer was not working

laundry room could be cleaner

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry was extremely dirty

there was a coin-op laundry room for guests, but only one washer and two driers available

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

didn t like that in the morning the breakfast was very basic, and the stuff in the register are always busy

very clean, great breakfast, convenient parking.

i was happy with the location, and the laundry facilities and it was pretty clean.

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

stay chain; rooms have kitchens

kitchen

my kids loved the pool and we took them to the on site bowling alley one night which was fun

no room service either

breakfast was really good

it was big had a lot of activities for kids and adults to do.

the spa pricing.

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

the atmosphere was nice. the kids liked the pool and the gym

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

the only way to get to the parking lot was via multiple speed bumps

pool and hot tub water are checked daily and pool area is always clean

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

no free breakfast maybe kids should be able to eat free something

i absolutely loved the addition of the pool and the wide selection for breakfast

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

kids ran the halls till 11 pm. noisy.

pool wasn t heated

parking space in front. tractor trailer friendly. 1st floor was great!

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner

hallway on 2nd floor smelled terrible from the laundry area.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

hotel looks a bit scruffy in places. gym equipment not great

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

parking issues, all parking is already sold for long term airport parking

did not have breakfast, i had to rush to the airport

king suite with spa tub very big for the normal

the pool the staff the whole hotel

good wifi connection

like our stay in this hotel very nice people good service but the only think i don't like it the pool was cold

large hotel, loved the gym

we took our kids (indoor) swimming and it started to rain outside, then the rain starts pouring inside also,

it was a prom going on so was busy and parking was crazy

need more food choices and room service

parking was horrible

the bar in the lobby made some great drinks

bathroom was downstairs ,should be by the pool side

we stayed three night and they didn t provide room service and the ran out of towels

the pool was alright

clean facility kids enjoyed the pool

the gym is fine, and breakfast area enjoyable with really nice staff

room service was great.

there were kids running around the halls all hours

room service

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

place was just amazing from security to the cook to the room service to the front desk clerk

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the view is beautiful, with nice pool and gym facilities

very nice suite and we had so much fun in the pool my kids enjoyed it

very nice suite and we had so much fun in the pool my kids enjoyed it

the hotel had 2 pools golf course and a great fitness room

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

close to the expressway. excellent breakfast! friendly staff

variety of breakfast items.

i like that there is a pool they have a ironing board & and blow dryer. big species room & bed

breakfast was excellent and enjoyed by many of the guest

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

kitchen

location is great. employees were super kind and hospitable. convenient parking lot.

the wifi was excellent and the bed was comfortable

.pet fee

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

i couldn t even let my kids in out of the pool unless an adult was holding their hands the

many kids making noise

bar and restaurant were closed

too many kids

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

advertised room service which i needed as i am in down for an appt related to a back

5-room service was not made after one night stay

that there is no pick up shuttle from o'hare airport

bad gym and non operational pool while still advertising it on the websites.

it was date night for me and hubby kids free

had spoke to someone at the front desk about a late check out and had confirmed the time

shopping, restaurants, great hotel bar and great relaxing rooms

we did not eat breakfast but the bar service was great! ample parking was available.

the time it took to resolve the situation took me away from spending time at the roof top bar with other family

well maintained, clean. pool and spa in great shape.

i wish i had been on a floor further away from the groups of soccer kids

room service. great food!

the pool was amazing and i like how the fitness room is open 24 hours

the amenities are always well kept, especially the pool and hot tub

also parking lot is pretty big

i liked not being bothered by room service. i was to myself and no staff members disturbed that.

parking was a bit of a challenge with a huge wedding at this location nothing that would keep us

could not enter door from parking lot because we had no keys

what sold me was the great service at the bar and complimentary drinks were a super plus

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

desk didn't have quarters for using the guest laundry machines

it was very useful to have the laundry facilities

it so much came back to book a few more days and second stay was room overlooking the pool and next to the gym

would have loved a hot tub in pool area

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

of kids running around

the wifi was down for 48 hours and a hit and miss for 3 days

we liked the long pool hours also

walking through laundry room to go up the stairs.

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

the mattress was firm. the breakfast was good. ty

we arrived around 10pm the first night so when they called the next day to ask if we wanted room service, we

party next door to my kids room. walls were apparently thin & their talking kept them awake.

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

i wish the bar in the hotel was opened in the afternoon too so i didn't need to go somewhere else to grab a

we ordered pizza from outside for the kids but had no paperplates or eating utensils

i ordered a glass of wine at the bar & it was $17

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

breakfast was included, and free laundry on site

laundry service was free so that was very nice

have yet to experience the pool

laundry machines are not clean

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

keep clean in hall and laundry is very flithy

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

no pool or laundry

good place to stay: everything is dependable: desk staff, room temp, breakfast, tv, wifi, etc

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

love the rooms the pool the food the staff everything was nice this is our 2nd time booking we re going to be

loved the size of the room, having a full kitchen was great with kids

a total of 5 kids

pool & laundry not available

money got stuck in the guest laundry dryer and it would not work

lots of parking

pool area was great and also most importantly how friendly and polite all staff was

wb nice to have found out the pool was closed before booking. overall very good hotel tho!

convenient location, big parking, clean big rooms, helpful staff, free gym and laundry

free laundry

laundry wasn t good it didn t work well they are broken

in the laundry there were about 5-6 washing machines, but only 2 were working and 1 of the 2 that were

nice facilities - laundry room, gym

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving

the lounge, bar and fireplace were wonderful

the spa was

the pool is always warm and the kids enjoy swimming in it

the kids got in and then right out shivering, so that was disappointing for an indoor pool

i loved that i could do my laundry too

bed, great breakfast included, centrally located/close to many amenities and the highway

great beds, nice kitchens in the rooms, lovely facilities, friendly staff, good exercise room and pool, all

staff was very friendly breakfast was buffet style and location was close to the highway

room was conformable, clean, and spacious. loved the shower and the full kitchen

having guest laundry and a snack bar was convenient

staff, the free laundry for guests, the room, the location

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

good food, fruit was fresh and the bar was kept clean, tidy and fresh

parking was easy / lobby / desk receptionist, was polite / clean elevators / hall area clean / room

the rooms are nice. carpet is pretty dirty though ud83dude12

was impressed by the room which ended up being a 1 bedroom suite with full kitchen

kitchen

location and having a kitchen

free breakfast, free wifi an proximty to top golf

didn't notice a pool, but there were laundry facilities

location, the room size and the complimentary kitchen ware.

cameras in the parking lot

the kitchen with real plates, pots and pans when needed

good location. places to walk the dog. good size kitchen.

the bar was stunning

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

set across from a golf course makes for a quiet stay yet is just minutes from major shopping and restaurants

breakfast was great and the bar was too

it s location near to a golf course gave it a resort-feel

the hotel is super clean including lobby, restaurant, and laundry room

we received a free upgrade upon check in and were placed in a room with a kitchen

wifi was spotty.

like, swimming, gym, free breakfast, and parking

appreciate that dogs are allowed, but be aware that the pet fee is steep: starts at $75 and jumps up to $175 if

no quarters available for laundry

on-site laundry, kitchenette in every room.

space of rooms.full kitchen. very clean.

there is a decent amount of parking

in snow and ice storms, recently, they made certain to keep their parking lotd safe

laundry facilities worked fine

not find laundry??

laundry room was too far away and a little bit dirty with older machines

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

clean, has wifi, a comfortable bed, a working tv, microwave, great for the money but don't expect anything

very little i did not like. did need plastic laundry bags !

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

housekeeping was folding laundry in a conference room

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

a great bonus was the self-service laundry room very convenient for longer stays

breakfast, laundry service, pool, extra space

great location and fast wifi. a lot of variety with breakfast and amazing food!

pool was closed, but with covid 19 that's understandable

room was large with positive features -- microwave, mini fridge, kitchenette

clean nice good breakfast

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

of the breakfast staff and kitchen definitely below the number of guests so quite often missing products and

the pool was great for the kids

it was nice to have an indoor pool for the kids to enjoy

rooms are spacious and well appointed, with large sofa area, small kitchen unit and desk

elavator not working laundry machine out of order

two different bank cards in laundry payment option for dryer

strong odor of natural gas immanent from laundry room

nice laundry and vending

the laundry facility was $3

well presented breakfast and the laundry facilities were great

such as breakfast hours, wifi info, check-out time, etc

pool, spa and gym were pretty good. walking distance to shopping mall.

pool, spa and gym were pretty good. walking distance to shopping mall.

parking was least favorable experience during our stay, but located in busy area which houses an

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

no laundry facilities

there is laundry room for the guests

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

breakfast bar was very good for my 2 girls and me

we went across parking lot to a restaurant for far cheaper and better food

easy checkin and check out, free on-site parking

the bartender was super nice and kept the bar open for us a little longer so we could watch the end of

the kids love the pool area, too

the bus shuttle from the airport did not arrive at the reported time

nice hot tub/pool area! room was clean!

the shuttle was unavailable when we needed it.

the fitness room was perfect!

the shuttle was not at the airport on the hour every hour as advertised

my room was by the laundry room and i could hear it all evening.

i know covid is going on so it kinda sucked the bar area was closed.

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

relaxing, peaceful, has swimming pool and fitness center

loads of parking spaces

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

of kitchen supplies and towels for bathroom

from the front desk, the parking lot, and even the housekeeping were great

another perk, rooms have micro kitchen and a big flat screen tv with cable channels

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

close to slot of things. the bar tender was great and we had fun.

at one point in the night, i was entering the hotel with my kids, and a group of 10-15 people were by the

the suite was beyond plush!!! the gym and spa were beyond great!

love the tub clean parking fast room service staff was helpful and professional

wished they would have explained about spa services. zero information given.

the downstairs bar is great if you are looking for a quiet little area to have a cocktail

love the tub clean parking fast room service staff was helpful and professional

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

was really good, but we couldnt have breakfast in the hotel due to covid19, even the gym was close for the same

called in advance to make sure there would be no problem with the pet and then they spring really resistive

breakfast was a joke 2) the wifi constantly dropped out of reach 3) my room still had leftovers in the fridge,

sometimes it was a little noisy with the restaurant and bar down the hall.

breakfast was really good

the room was very nice. loved having separate bedrooms a kitchen and living room!

breakfast was very nice, lots of choices and everything was stocked and fresh

great amenities such as a pool, workout room and breakfast

small but good breakfast

well, everything was good. but they didn't had laundry services. but all good.

the clean rooms and pool till 10 pm

free parking free breakfast

the wifi is good

complimentary parking and shuttle service is amazing

a/c; wi-fi; cleanliness; quietness; you can park safely a semi truck

friendly staff and free breakfast

breakfast, free coffee anytime and nice rooms

the parking lot was a quarter full of non-running cars, somehow they managed to be in the spots closest

free breakfast, 24 hour coffee bar, free wifi

great value and close to top golf.

my kids loved it

wifi could have been a bit better

good location (basically shares a parking lot with a cracker barrel

the kids really enjoyed them too

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

close to the airport. great value. clean. nice stuff. laundry on site.

wifi is bad.

clean, kind staff, great location, free parking, got in very less cost.

rooms were next to the laundry room

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

friendly staff ...shuttle was great.. clean and comfortable rooms

wifi was not working when i check-in, and there's no it to help as it was sunday night

i also liked that the wifi is fast since i need internet for my phone

the motel also offers luggage storage space, and free wifi, which made my stay even more convenient

laundry broken, no bath tub

laundry out of order

cons were all about facilities that were not available, namely the hot tub and laundry

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

th a nkful for the laundry room

the laundry facilities were clean & the beds were comfortable

pool was open, hot tube was closed

parking was a bit expensive

the hot tub was relaxing and the pool was nice

the hotel that is in downtown magnificent mile the parking garage is outrageously priced

pool open early and close late, free wifi, free breakfast.

room service and pool area

room were quiet without kids running around at night

the bar staff was great and it was an overall peaceful retreat.

the facility my kids loved the pool area very nice a clean the breakfast buffet was really good loved that you

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

pretty quiet too and plenty of parking: they don t make you pay extra for early check in that s a