t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

very clean, great breakfast, convenient parking.

i especially was pleased with the well lit parking

needs larger laundry room.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

first room i had dirty laundry was out side the door and a big party next door

there was bar louie downstairs

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry room could be cleaner

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the rooms are amazing free breakfast free laundry 24 hour pantry

they even have free washers & dryers for guest laundry

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

the laundry facilities

the laundry and ice were close but laundry always out of order

laundry room

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry is also available with purchase of detergent there

that the pool or hot tub wasn't filled up or open

the bar was also short staffed, i waited over 45 mins

we stayed three night and they didn t provide room service and the ran out of towels

tub had grab bar but not really an accessible room

the gym is fine, and breakfast area enjoyable with really nice staff

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

was flithy and no room service for 3 days

kids and myself were disappointed with the cleanliness of the pool

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

pool workout room bar food

the facility's bar and snack shops still closed but this is a great spot for a business traveler

i like the ability to schedule my kids swimming times. it really helped with planning.

restaurant/bar

small bar inside

beautiful courtyard and good size pool for the kids

were upgraded to hilton suites due to kitchen, dining closed at hilton garden inn where we originally had a

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

he had no idea the caucasian woman & kids were with me

made us feel at home and were so awesome about the late check out

i really liked the gym with 24 hour access

late check out till 4pm was also a plus

the room service food wasn't tasty, too salty.

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take

the wifi was decent and allowed me to do remote work

shuttle is limited and wasteful

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

the swimming pool opened at 5:00 am. the shuttle service was excellent!

the snack bar was very limited or barely stocked and very inconvenient

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

needs a bigger gym!

good pillows, plenty of vanity space around the sink to set toiletries, fast elevator, convenient parking, very

grandchildren enjoyed the pool

easy check in , plenty of parking and conveniently located

beds were good. breakfast was great! while experince was wonderful.

loved the size of the room, having a full kitchen was great with kids

love the rooms the pool the food the staff everything was nice this is our 2nd time booking we re going to be

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

also, when me and my kids went to the pool it was not over crowded

there were no laundry facilities.

no laundry onsite

wasn t a full service hotel. no room service or laundry service etc.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

pool was too cold and there was no laundry room

pool filled up with unruly kids on weekends

no free wifi

the pool and spa facility were great and a pleasant surprise

the pool and location and 24 hour gym.

facilities, grounds, parking, pool and gym, amazing staff

laundry on site.

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

considering that you could bring pets, made you wondered why the floor was so dirty

in to s dirty room, dirty diapers all over kitchen, floor filthy, counters sticky, counters and chairs dirty

like to pay for extended wifi to stream videos

the rooms were very spacious. breakfast was wonderful and my kids loved the pool.

bar was superb and stay was comfortable and enjoyable as always

i made arrangements to have my room cleaned monday, wednesday and friday i didn't receive room service until

disabled soo it was difficult to use the pool since it had a ladder instead of walk-in steps

stay i guess just a nit pick the housekeeper, forgot one of our glasses on our wet bar but everything

nice pool, allow pets

view outside room window was the pool and had to listen to kids screaming for hours

the room with 2 queens for our adult kids was great but our room wasn t ready until after 330 and we were

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

did not have breakfast property was nice rooms could be a little bit bigger

the bathroom & kitchen were both nicely updated

didn t even have time to really get my kids together

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

gym was amazing for a hotel

the kids had frozen fun drinks all day & felt like they were on vacation for our little staycation

i just loved everything about the hotel the bar the food the pool room

the lobby and main floor bar area was really cold.

the laundry room and it was quiet

laundry room, and dishwashers in the room with oven in kitchen

laundry

lack of laundry items available for vending.

great kitchen and laundry.

laundry would be nice.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities

no laundry room

no laundry facilities.

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

the bar was stunning

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

it s location near to a golf course gave it a resort-feel

in bolingbrook), so i like to be close but not too close as i visit friends in chicago, the bar is great, the

the hotel is super clean including lobby, restaurant, and laundry room

appreciated that pets are allowed

the pool was great and bigger than i thought it would be

the showers and the kitchen atmosphere in the room were super nice

at the bar were great, bed was comfortable, king suite was designed very well

a great bonus was the self-service laundry room very convenient for longer stays

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

housekeeping was folding laundry in a conference room

the additional bar restaurant area was great. would have been nice to have a hot tub.

smell is terrible, the wifi didn't worked, no free space in parking lot, heating in the room to complicated to

breakfast was fine. we enjoyed the fruit, eggs, meats and other offerings.

had a problem with the security coming to my door messing my with my kids i was pretty upset she told me it was

my wifi was complimentary. very nice room.

needs updating and laundry room

no laundry

there was no laundry room but in all it was a great stay.

i am not complaining they do not have guest laundry

needs laundry room

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

kudos and thanks for having laundry on site

could use two laundry machines. ty for great stay

lack of laundry units on site

hotel had laundry facilities

guest laundry

staff was very friendly. our daughter loved that the pool was inside/outside connected

wifi cost and i wasn t aware

breakfast both days was great but not hot.

the outdoor pool and patio and the friendly staff.

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

i love it no complaints breakfast was really good the room was nice and had a full kitchen

great location,nice clean facilities, loved the kitchen

pool area floor needed cleaning.

breakfast was excellent & sitting room with murphy bed & small kitchen was great

is always nice to have a free breakfast included with the room even if it is only something

our key cards were working for the room and even when using the gym

every amenity possible to maximize our stay , and a great restaurant and bar to relax in

i loved and my kids loved it.we love the breakfast ud83dude0b. we come back again and again

gym open 24/7

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

they accommodated me with a much needed early check in! great staff!

kids running on the floors all day and night keys not working to room poor lighting in th

hotel with gym and outdoor pool (seasonal)

we love the pool it was so nice and clean and the hot tub was so relaxing

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

we were told it was the fan in the bathroom loud and outdated the tv was not even a 42 in and the wifi didn

the grab and go breakfast was also a nice feature

room service once a week

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

big, the room was nice and cleaned everyday, we had a very good time at our stay, also very good parking area

the amenities, the parking, the polite staff, the comfortable bed

well, everything was good. but they didn't had laundry services. but all good.

breakfast was great

the parking lot well well maintained and i felt safe leaving my car overnight

the pool the rooms

the pool had a smell

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

pool is a saltwater pool, which was a pleasant surprise

had a spill in it, kitchen area smelled like popcorn, and there was a slight gnat issue in the

grandkids love the swimming pool

breakfast was excellent and enjoyed by many of the guest

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

i didn't like the fact that it was only 1 type of meat for breakfast everyday...

including a couch pull out bed that their boys thought was the greatest along with pool and breakfast

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

the wifi is very weak unless you pay an additional $5 a night.

excellent breakfast and facility was very clean and convenient location

staff, afforable price, free breakfast, pool

it was good just a lot of kids in the pool when we first went

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

was no breakfast, no pool / jacuzzi, bathroom was clogged in every drain , paint on the floor , hidden fees ,

add cooked eggs for breakfast. put some benches or a picnic table for the smokers.

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

wifi worked well much of the time with a few glitches and slow downs

the huge pet fee for a kitten was not revealed until check-in.

parking was tight and close

good location, plenty of parking.

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i was happy with the location, and the laundry facilities and it was pretty clean.

i would like to see a bag to carry dirty laundry in when we

parking is easy

kitchen

big lot. comfortable rooms. fridge & microwave. laundry.

mini fridge, microwave, tv, laundry room, ample parking

laundry facilities

laundry room on premises

laundry not working and i really needed it

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

there is laundry room for the guests

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

no laundry facilities

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

sheets on both beds so the sheets kept coming off all night booked a room for two adults and two kids only had

great place to stay kids and all of us had a great stay

even has laundry room for guest use

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

great services, free parking, cleaner than many 3 or 4 star places

a big parking at hotel

clean, spacious and laundry facility

no breakfast, no gym , no pool

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

nice sized pool and rooms

after a night celebration, it was wonderful to wake up a little later and still enjoy the pool

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

plenty of parking. very clean property. landscape is very nice.

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

clientele and the ignorant people that let there kids run around and do whatever

pool area could use a bit of maintenance but other than that everything was perfect.

clean - staff was excellent and the complimentary breakfast was very appetizing

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

breakfasts offered a large variety of food options

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants

the swimming pool water it's cold!!

pool temp could've been much warmer as the cleanliness of the pool room could have been

everything was perfect!! but the cold water in the swimming pool.

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

night the pool was closed so my kids couldn t swim but it was back open sunday morning and the kids got to

to reviewers who complain breakfast wasn't included - it's in the description

not like being told that they would be a $50 hold i'm a credit card in case i use room service they actually

that it had a pool and gym

the laundry room is absolutely filthy, i don't think they know what it means to clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

doesn t look safe since you arrive, people smoking marihuana all the time in the parking lot anytime

and dinner menu, as well as bar provided great choices and exceptional service

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

attendance at bar and restaurant

1 person thought she heard 'room service'

whether it s breakfast or a drink at the bar in the evening, they are fantastic

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

parking lot was a mess , needs resurfacing

location and room set up; pet friendly

service cleaness hygiene rooms toilets free wifi free parking

pool was closed there was barely any hot water the toilet barely flushed the air conditioning

breakfast poor, a muffin and coffee was okay for us but most people expect a better selection of

no pool

sign posted not to take breakfast to your room?

the wifi is a little poor

crowded parking, self serve laundry not working,

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

on the website that their top amenities wonA t be available because or covid so no breakfast, no room service

large room, clean, gym

the service in the bar was almost non-existent

the pool was shut down.

one of the guy did not even want to give water to the kids

free parking, nice welcoming staff, excellent location.

pool, gym and ping pong table. spacious rooms.

1130pm someone in our hall kept letting door slam at least 7 times and this morning at 730am kids running and

kids running in hallway playing tag until 1am

kids loved the pool

1130pm someone in our hall kept letting door slam at least 7 times and this morning at 730am kids running and

no warm cookies. extremely busy with kids running the halls (we all did it as kids).

laundry out of order

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry broken, no bath tub

cons were all about facilities that were not available, namely the hot tub and laundry

th a nkful for the laundry room

outdated. air did not work properly. very warm sleeping. bar but no bartender.

my kids really enjoyed the big pool

the pool/sauna was great

my kids enjoyed the stay we will be coming back

good breakfast

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

parking is free, the staff is there is polite, and they serve breakfast for free

having a laundry facility and gym on site was fantastic

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

the beds are so comfortable laundry is free

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

website stated laundry services-none available

the shuttle driver was terrible. he yelled at my kids and was a total jerk.

water was provided at the small gym

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the

free shuttle bus. stable free wifi.

of construction, so much going on parking difficult to find and had to walk a long ways to get to room and area

room service staff were very polite and helpful

loved everything from our room to the restaurant food was really good too and kids eat free if your staying so

great location! clean , friendly and a good restuarant and bar -pool

could use some better handicap parking that is closer to accessible entrances.

well maintained, clean. pool and spa in great shape.

i liked the pool area and the cleanisness of the hotel.

i ordered in room service, which had two extra service charges on it

i wish i had been on a floor further away from the groups of soccer kids

rooms were very clean, professional staff and the amenities were great, especially the bar area

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

walking through laundry room to go up the stairs.

no pool. the halls had an antiseptic smell.

great location and good for couples, reasonable price for money also we choose to have the smoking rooms which

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

laundry out of order

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

keep clean in hall and laundry is very flithy

no pool or laundry

printer not working laundry room close

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

good location. quiet. friendly staff and a good breakfast

the staff was very nice. they even let us swim in the pool a bit longer.

the parking lots were promptly plowed and the inside temperature remained warm

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

large suite with appropriate furniture and kitchen equipment. excellent bed. extremely clean.

on-site restaurant and separate bar were very nice

i didn't see anything about room service either

free wifi was slow. 2021 and still have to pay for faster wifi?

my kids loved the pool

table for breakfast past 8:30, most of breakfast items were also gone by 8:30, poor management in kitchen area

also the bonus of breakfast and the omelette bar and the happy

was missing a jacuzzi in the pool area

we ordered pizza from outside for the kids but had no paperplates or eating utensils

we ordered pizza from outside for the kids but had no paperplates or eating utensils

pool area clean and fun for kids

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

party next door to my kids room. walls were apparently thin & their talking kept them awake.

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

the location of the hotel, free parking and friendly staff.

wifi that did not work

it was like a super 8 where your room door stepped right to the parking lot

desk didn't have quarters for using the guest laundry machines

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

it was very useful to have the laundry facilities

came back to book a few more days and second stay was room overlooking the pool and next to the gym

breakfast was very good , beds were so soft n comfortable loved the beds , loved the soap shampoo

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

laundry service was free so that was very nice

breakfast was included, and free laundry on site

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

breakfast was outstanding - high quality and good selection

indoor swimming pool, restaurant and rooms!

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

view of the parking lot

free breakfast does not include kids and is also not buffet based.

bar and restaurant were not open

no change for the laundry room.

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

wifi was quick and easy to access

was no laundry service and this was very inconvenient

i asked if they had dry cleaning/laundry service

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

the room was clean and the hotel is pet friendly

my room was by the laundry room and i could hear it all evening.

to find parking

easy and free parking, pretty room and very clean. delicious cookies! friendly staff.

parking directly next to our room was an amazing feature. loved the beautiful lake too

pool key. keep them is 30$ additional no one said anything

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi accessibility could be improved.

wifi was on and off

wifi is not excellent, so that's problematic

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

the food was good and two good places to eat across the parking lot

equipment in gym need to be cleaned. air condition is not stable.

the pool was great for the kids

it was nice to have an indoor pool for the kids to enjoy

i didnt like the funky smell in the laundry/ vending area

liked the motel, there is a laundry space which can be used using apps, which felt nice

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

laundry room is ok

laundry facilities on the premises is a great idea.

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

laundry room was too far away and a little bit dirty with older machines

not find laundry??

laundry facilities worked fine

cleanliness and parking