laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

there is laundry room for the guests

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

no laundry facilities

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

flaws in parking lot condition

love the grab and go breakfast

paid for the wifi upgrade for it to still barely work

location, free parking, breakfast to go and functioning, extended stay type of room.

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

kitchen

continental breakfast could have been stocked a little more

scramble eggs at breakfast are real, not soppy wet powdered add water junk

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

hotel is situated about 20 minutes drive from chicago downtown and has free parking

they were pet friendly

nothing worked the key the tv the wifi nothing worked

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

crowded parking, self serve laundry not working,

the gym

my computer could not get on the wifi --probably an issue in my firewall

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry out of order

laundry broken, no bath tub

cons were all about facilities that were not available, namely the hot tub and laundry

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

and quiet, laundry machines easy to access and functionally good

you had to walk outside to get to the lobby and to breakfast

it has laundry - also very convenient

room and laundry

the beds are so comfortable laundry is free

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

i like the that it has a gym and laundry room

close to bus station and other commodities such as laundry washing, diners etc

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

wifi is soooo slow

off-street parking

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

) for the entrance to the hotel and arrows or sign pointing to the road at the edge of the parking lot that

free breakfast free parking pool

hotel with gym and outdoor pool (seasonal)

website stated laundry services-none available

i found the bus shuttle to the airport extremely convenient because it ran frequently throughout the day

staff was great and the gym was good

it has a very nice lobby and a awesome pool that is 9ft deep.

asked for and received late check out

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

connecting to the wifi sometimes is hard.

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

it have facilities like gym, laundry room, restaurant, staffed

no change for the laundry room.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

when i called front desk for room service i had to use my cell phone or walk downstairs

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

liked the motel, there is a laundry space which can be used using apps, which felt nice

i didnt like the funky smell in the laundry/ vending area

no microwave, no laundry, people trying to open your door

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

free wifi and newspapers.

free breakfast does not include kids and is also not buffet based.

i didn't get wifi . i think it was neglected by personnel

the pool needs to be heated

courtyard, fitness center, bed, balcony

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

wish breakfast wasn't so expensive. so we went off site for breakfast.

2 treadmills in fitness center, had to wait breakfast was ok, scrambled eggs and bacon would be a great

no breakfast

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

24 hour shuttle service to the airport so no problem getting to my really arrival

to airport and fashion outlet the gym was great all good restaurants were around the area spacious rooms starbucks

my room was by the laundry room and i could hear it all evening.

the bar was closed due to

good parking and breakfast.

hotel was so cold, we could not let the kids get in the pool

the pool

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

their shuttle from ord was challenging

airport shuttle, nice gymn.

the breakfast buffet was excellent. gym and fitness center and pool was great.

beds comfortable, room service was excellent

shuttle took us to airport and staff

room service was prompt and food was good

check in very knowledgeable very clean excellent room for price punctual shuttle

used the gym and it was quite good

to mall, casino, conf

to shopping mall, excellent restaurants and casino

great deal and comfortable bed with shuttle to ohare included. would definitely come back!

complimentary breakfast and custom omlet bar was great

friendly staff, big comfortable bed, good pool and gym facilities

airport shuttle

also, the hotel airport shuttle was not available on the afternoon i left

it was clean, good amenities with the bar and starbucks

great location and the pool was fantastic.

too bad the pool was out of service

it offered a good option for food nearby, very close to the airport and they offered late check out at around

airport shuttle service was very efficient

room service for food would have been nice

clean, kind, professional and helpful staff, great bar and beautiful interior. loved it!

room service on 7/15 on floor 3 was exceptional

that it had onsite laundry room

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

i have 2 kids we got 1 room with 2 bedroom, airport shuttle bus for free.

clean, quiet, nice gym

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

i loved everything and the gym was great

bar drinks and food were excellent

after we requested room service on sun, our room's bed was made up but linen was not changed.

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

like someone was doing laundry

laundry area looks like a dark dungeon, no lighting

squeaky beds. old and dirty laundry room.

clean towels housekeeping had no time to do laundry

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

no breakfast

breakfast on site

pet friendly

no plastic bag for laundry

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

they have a coin laundry we found great after road

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

size of laundry room and exercise room

no laundry

our room didn t have a laundry bag.

the beds where comfortable. the kids enjoyed the pool

kids were expecting a pan cake station during the breakfast

less vegetarian options in hot breakfast

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

restaurant and pool were closed due to covid protocol

plenty of towels i like that they were a restaurant and an indoor pool that staff were very friendly

needs a bigger gym!

parking space in front. tractor trailer friendly. 1st floor was great!

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

location was great. the pet friendly option.

at one point in the night, i was entering the hotel with my kids, and a group of 10-15 people were by the

very close to airport and offered very comfortable bed, a bar and restaurant.

i could hear kids running down the hall, doors slamming, and the airplanes landing

restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at

the rooms and the gym

the hot tub ! pool for the kids .

no laundry facilities on property. no restaurant.

there is no coine laundry

checking in was not a problem, after signing the non smoking and pet policy i was directed to my room

breakfast & the pool

had a early morning flight. no breakfast. bed was great!

staff is somewhat friendly but very helpful, bar team are great.

i can say is it will be nice to go back when in hotel bar and restaurants are open but i do understand them

room service menu was minimal and room service was overpriced

although there wasn't a full restaurant, there was a small area with tables adjacent to the bar with a limited

clean, fast and friendly room service

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

breakfast was amazing.

to get the shampoo out of my hair and soap of my body i had to use the kitchen sink and a washcloth

breakfast was decent, staff politely and hotel fairly clean

everyone was friendly, great size of room, breakfast was perfect and free parking on site

gym offered at this location can improve

i wished there was plain scrambled eggs for breakfast, no biggy.

the swimming pool water it's cold!!

good position, good prices, comfortable room and very good breakfast!

breakfasts offered a large variety of food options

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

location, cleanliness, service and the gym and pool with jacuzzi

wifi was not so good, unstable sometimes

the gym is dissapointing, just a few treadmills, bikes and dumbells

everything except no laundry for guest ! that s extremely hard when staying a week or more

no laundry .tv service is slow.

no guest laundry room

please also be reminded there is no laundry in the hotel

advertises a casino

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

the access to laundry, vending and a workout room were all great

neat and clean tidy just the coins for laundry can be upgraded to card

they had laundry options and also breakfast

wifi went down again in the morning

no laundry

east is across the parking lot as well as a casino

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had

the restaurant and bar was closed.

the wifi isn't secure open web.. not safe

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

room/apartment featured two bedrooms on a suite, as well as a living room and kitchen, providing an exceptional

breakfast options could have been better

very clean. vey comfortable room. friendly and helpful staff. great breakfast!

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

liked the bar area & rooms were very clean, spacious &

shuttle service is great, and the breakfast was very good

hotel is located very close to the airport and with a shuttle running 24/7 every half hour makes it the best

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

pool deck was slippery and unkempt.

the pool and whirlpool were clean and comfortable

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

the wifi never worked at all

held bags since early check in wasn t available.

we also appreciated the free shuttle service to the airport, train station, shopping mall and more

very bad beds hurt my kids and wife back and mine

love the set up and that it was just a walk away from the casino

breakfast could have had more options

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

nice warm indoor pool, good breakfast and free airport shuttle also included

the hotel, very comfy, pool was not as big as expected

had to leave too early to try breakfast

onsite laundry room

wish they had laundry in the building

laundry room and gym are good

the food was good and the beer and bar

it was conveniently located a half mile from the convention center, rivers casino next door, giordano's and

well, everything was good. but they didn't had laundry services. but all good.

parking was ample, staff was very nice and friendly

in the lobby for awhile waitiing poor area and breakfast area were not very warm no towels by pool

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

plenty of parking, comfy bed i could go on and on

clean facility kids enjoyed the pool

swimming pool was a little cold. hot tub was good, though.

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the pool

liked the pool

laundry basket full of towels still over flowing and all over the floor

was no complementary water, there were some bad and disruptive kids who were running down the hall all day and

my kids loves the pool at night while the movie was playing my daughter relaxed in the hot tub and

lovely clean pool with good opening hours, the kids

the kids movies that play in the pool area

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

hot tub, pool, free parking, in a nice remote quiet area.

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

hot tub, pool, free parking, in a nice remote quiet area.

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

breakfast

we had to cut through the mcdonalds parking lot to get to you

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

the pool is by far the best pool

resturant and bar staff excellence personally s

again, could have gone down to the bar, but just figured the coffee machine should be good enough to heat water

wifi is not free, you need to pay for it, that's something that you won't expect from a hotel

laundry room could be cleaner

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

close to where i needed to be, price, clean. bar and restaurant open!

kids were very disappointed

they have a shuttle picks up/drops off at airport, takes you to the local shopping/restaurant district and

my kids really enjoyed the big pool

amazing golf views!

my kids enjoyed the stay we will be coming back

it was conveniently located. beautiful grounds. the spa was an excellent experience!

my kids really enjoyed the big pool

parking lot, plenty of space

price , we enjoyed to stay here for 5 nights , 35 min drive to chicago without traffic , free parking, we would

it was good just a lot of kids in the pool when we first went

breakfast was good

good breakfast. gym. clean.

location laundry service printer services

it took exactly two loads of laundry to get the scent of mildew out of my clothes

laundry not accept credit or debit cards

there was a big bar going through the middle almost like we were sleeping on a pullout couch with lumps all

wifi was not password protected and my security does not allow connection to this type system

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

i overslept and missed breakfast, but it was still offered to me

the laundry and ice were close but laundry always out of order

location and the fact it had laundry

the laundry facilities

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry is also available with purchase of detergent there

shuttle is limited and wasteful

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice

the room service food was excellent!

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

room service and breakfast

pool and jacuzzi also parking was very easy

bar & restaurant closed

the staff were very accommodating. my 2 year old loved the pool.

now, they ask that reserve pool time for you and your guests

hotel is only a short drive from o hare and offers a shuttle to and from the airport which was perfect and

didn't notice a pool, but there were laundry facilities

breakfast could have been better an pay bar and a muffin isn't exactly a breakfast could have

good price for the area. free parking.

wifi went down and didnt work for our 2 last days. and, when working it was quite slow.

breakfast was not what i expected

convient laundry area, gym and

microwave not very clean. nor the laundry

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

cups filled many rubbish bags which could have been avoided with a few hard hours of work in the kitchen

pool and fitness

room service was fast.

it was date night for me and hubby kids free

right next to the mall and several great bar and restaurant options to choose from

the gym was decent

enjoyed the location of the property and was thankful they could accept my pet

two different bank cards in laundry payment option for dryer

elavator not working laundry machine out of order

the laundry facility was $3

strong odor of natural gas immanent from laundry room

nice laundry and vending

the hotel is super clean including lobby, restaurant, and laundry room

pool was good but it was a little cold,i was hoping for it to be warm also i was a little sad that

you'd think we we're sleeping at an gymboree or

only the runny oatmeal. otherwise, the breakfast buffet was great.

stayed one night so didn t have the opportunity to use other facilities such as gym, pool and bar (closed at

the room was very clean. the staff was very friendly and helpful. the pool was great.

loved the size of the room, having a full kitchen was great with kids

liked the the fact there was a full kitchen besides the stove

quietness ~ felt like home away from home. love coming down for breakfast with my husband

a total of 5 kids

well presented breakfast and the laundry facilities were great

there was also an event going on at the event center in the same building so no parking was available when we

the location to this hotel was great, we were able to walk across the lot to grab dinner from the bar next door

the wifi signal is poor. the location is far from the down town

parking was least favorable experience during our stay, but located in busy area which houses an

breakfast was great and the bar was too

bed was great. the bar was quiet and warm.

room service and the hose keeper

the hotel was easy to find with plenty of parking

the bar was stunning

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

the staff and the room, loved it. my kids also loved the pool

the gym is poorly equipped and two of the pieces of equipment don t work

the bar restaurant was great

kids and myself were disappointed with the cleanliness of the pool

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

laundry was extremely dirty

there was a coin-op laundry room for guests, but only one washer and two driers available

wasn't much of an outdoor walking area--it's sort of in the middle of a bunch of parking lots and shopping

very clean! comfortable bed! best breakfast ever. polite front desk.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

jus the pool being closed but thats cause of the covid-19. so none really

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

they even have free washers & dryers for guest laundry

pics provided of laundry and trash we took out

the rooms are amazing free breakfast free laundry 24 hour pantry

kitchen dvds players, free laundry

guest laundry did not work

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry not working and i really needed it

big lot. comfortable rooms. fridge & microwave. laundry.

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

it's located close to a parking area

i wish i had more time i did not get to use the pool

powerfull air conditioning was good as it was very cold day. wifi area range was not problem.

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

that is ridiculous and the reception also charged for data service(wifi)

the pool wasn t open to guest

restaurant/bar

beautiful courtyard and good size pool for the kids

wifi kept going out

pool filled up with unruly kids on weekends

the spa and pool was a plus

the pool and location and 24 hour gym.

i should've sent everything back but the kids were hungry

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

no laundry onsite

had a problem with the security coming to my door messing my with my kids i was pretty upset she told me it was

the breakfast was fantastic and a great value!

easy access and free parking.

my wifi was complimentary. very nice room.

as it is near i88 355 close to oakbrook mall and eateries room was clean bed was comfy plenty of parking

the pool was closed and it felt a little run down.

wifi was also much faster than expected

i tried using room service but no one at the restaurant answered

very convenient. easy access to food an d golf

drinks in the lobby bar were very expensive

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

breakfast just like fairfield inn and

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom

breakfast is all one could ask for

the laundry room and it was quiet

lack of laundry items available for vending.

laundry

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

laundry room, and dishwashers in the room with oven in kitchen

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

the kitchenette should be sure to have the proper amount of kitchen essentials (plates, forks, knives,

no fitness, pool ;kitchen had no dishwash liquid or cloths

i appreciate dedicated parking for my own vehicle

lack of a gym

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities

no laundry room

laundry would be nice.

no laundry facilities.

swimming pool, whirlpool, sauna

the rooms are nice. there is a gym.

it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

placed near the hotel elevator bank which had a humming sound like a elevated train or airport shuttle

love the shuttle service provided. the staff was very accommodating and professional.

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

no toiliet paper garbage from previous guest was not taken out front desk did not provide free wifi password

great parking

i love the new look and was able to rest no kids running around

usually other hotels offer free parking and free wifi to their guests

the pool, gym & breakfast were good.

bar was superb and stay was comfortable and enjoyable as always

the wifi was not working when we were there.