having a laundry facility and gym on site was fantastic

the beds are so comfortable laundry is free

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

room and laundry

cons were all about facilities that were not available, namely the hot tub and laundry

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry out of order

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

it has laundry

the breakfast

website stated laundry services-none available

slow wifi

far from elevator guest got in the pool with clothes on had to go through pool area to get to gym

nice people, good room service, easy in easy out

the bar and bar food was good and the airport shuttle worked fine for both pickup and return to the

rooms were next to the laundry room

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

room service was wonderful and staff were very helpful and nice

wifi was very poor

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

no change for the laundry room.

it have facilities like gym, laundry room, restaurant, staffed

twitch and youtube music is not working via the free wifi provided

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

laundry facilities on the premises is a great idea.

i didnt like the funky smell in the laundry/ vending area

liked the motel, there is a laundry space which can be used using apps, which felt nice

no microwave, no laundry, people trying to open your door

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

need better room service.

wifi didn't work well either

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

2 treadmills in fitness center, had to wait breakfast was ok, scrambled eggs and bacon would be a great

they have a shuttle that will pick you up and take you to the airport.

was perfect kids really enjoyed the room and the swimming pool, definitely we are coming

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

close to bus station and other commodities such as laundry washing, diners etc

cleanliness and wifi could definitely be better.

a big parking at hotel

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

should have more varieties for kids

arrived at the shuttle location on 11/9 at 8pm, and the shuttle did not pick us up in 10pm

staff was very friendly and let us know about the airport shuttle (as husband was arriving separately)

used the gym and it was quite good

and there are shuttles in the area to take u where ever u want to go

gym was inadequate, starbucks coffee was sub par and overpriced

food room service

location was the best part. the omelets at the breakfast bar were wonderful.

need larger pool w hot tub; broken handle on dresser

shuttle buses are super helpful run late into the night

the communication around the hotel shuttle.

in, or what kind of food and things to do around the hotel although i clearly was staying with kids and family

the rooms were very nice and the breakfast

laundry service said same day, but did not deliver as promised but still charged for service

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

laundry facility except some contractor picks up and drops back in 24 hours

having boarding passes and tsa precheck allowed the kids and i to go airside and look around at will

and the pool was very nice

restaurant and bar have excellent staffing and service

very clean, smells nice throughout, great pool==i only had room service--great.

beds were messy when we got there, the people were so loud we were not able to sleep at all, and kids kept

to blue line, free shuttle to/from airport

since the kids are still relatively little (8&10) the pullout still worked, but it was a minor disappointment

the lobby is very spacious with room for the kids to run.

wifi was the best i have experienced in a hotel

i requested a late check out but, after seeing how dirty the room was, i left early

room service on 7/15 on floor 3 was exceptional

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

there is laundry room for the guests

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

no laundry facilities

where was the peloton bike? did not see it in the gym.

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

the gym facilities were really good 2

handled the concerns with the kids running down the hall and slamming doors immediately

like the gym and heated swimming pool

not very many channels to watch for kids but you can sign into netflix with your account information

gym

could have had breakfast ..

room service menu was minimal and room service was overpriced

wings from bar downstairs and was disappointed in the fact that specifically ordered wings with sauce on side

laundry basket full of towels still over flowing and all over the floor

lovely clean pool with good opening hours, the kids

lovely clean pool with good opening hours, the kids

also, room service for dinner never came up and room service for breakfast took over an hour

the hotel has a nice gym and a swimming pool, which was a great bonus

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

booked for my two college kids who travelled in europe for a month

free wifi, free airport shuttle pick up, store my luggage was bonus

room service

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

original server kept forgetting our drink orders and then disappear until we finally went to the bar to put our

lacking - no mini fridge in room, limited selection of food from restaurant and room service

resturant and bar staff excellence personally s

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

and out into the hallway after the first flush, even though reception know i was with four young kids i couldn

desk caught it and adjusted, which i thought i d be happy with couldn t connect to wifi under either

location & tasty breakfast buffet

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

we took advantage of the shuttle service and driver was very nice

staff was great! good location! comfortable bed! pet friendly!

it didn t have a laundry services

my room smelled like weed, and how don t they have guest laundry

after we requested room service on sun, our room's bed was made up but linen was not changed.

the gym had great equipment

nice hotel. great bar in the center of the building. bartender was polite and kind!

no laundry

no room service. the shuttle to the airport dont run 24/7

wish the bar was open earlier. 5pm is a bit late

it was close to the casino and the breakfast buffet

close to restaurants and casino

laundry area looks like a dark dungeon, no lighting

you feel you are in a laundry cleaning area

the musty smell others complain about is just the laundry facility in the hotel

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

squeaky beds. old and dirty laundry room.

no laundry

our room didn t have a laundry bag.

breakfast was over too early.

that we don t like but maybe to improve the heater in the pool, in the website says all year round so we expect

the beds where comfortable. the kids enjoyed the pool

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

shuttle service from the airport came back to pick me up

bad smell in the gym

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

close to airport and casino. comfortable beds. van to the airport for free

comfortable room, proximity to airport, excellent shuttle service and free breakfast plan.

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

microwave not very clean. nor the laundry

i love the fact that this hotel is kid & pet friendly

the kitchenette cupboards could do with some refreshing.

laundry room and gym are good

onsite laundry room

wish they had laundry in the building

swimming pool with kids area, perfect for letting the kids power themself out after a long flight

was great to kill tome with our kids since we were only there for a flight and weren’t there for very long

no laundry facilities on property. no restaurant.

there is no coine laundry

shuttle back to airport was great, on time and driver was very helpful and friendly

close to airport, nice rooms, good breakfast and wifi, friendly staff

air condition and strong wifi plus staff are friendly

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

full kitchen large rooms

good price and excellent room with a full kitchen

time we walked through the courtyard area to go to the pool, there were several smokers occupying an otherwise

neat and clean tidy just the coins for laundry can be upgraded to card

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

they had laundry options and also breakfast

the access to laundry, vending and a workout room were all great

being pet friendly

elevator to all floors is very convenient as is the provided guest laundry

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

also there was no room service

spacious lounge on 1st floor (ground floor) including a cosy bar with a large selection of drinks

kitchen closed early

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

laundry not accept credit or debit cards

shuttle was very convenient and on time

gym a bit small but overall cant fault it

could have a few spirits for sale for late travelers to purchase after the bar closes.

the pool was not heated.

nice little gym and indoor pool

gym

pool not heated

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

very clean facility with complimentary breakfast

little blind spot kind of situation in parking lot

location is great. employees were super kind and hospitable. convenient parking lot.

breakfast was lacking for a hotel in this price range,

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

staff due to pool being closed gave a discount

huge number of unruly kids in halls and public areas

the kids were looking forward to the pool

great breakfast, clean rooms, quiet.

size room, the laundry was a bonus

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

no plastic bag for laundry

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

no little note saying what the wifi password was or anything like coffee for the morning

the gym was closed

parking issues, all parking is already sold for long term airport parking

no guest laundry room

no laundry .tv service is slow.

please also be reminded there is no laundry in the hotel

everything except no laundry for guest ! that s extremely hard when staying a week or more

the restaurant and bar are a great feature

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me

and bar would have been better

entrance requires driving thru a few parking lots and across a number of excessively high speed bumps that toss

wifi was out for one night

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

no room service, they keep your room dirty for so long

yet the entire building smells like a blend of opossum urine, unwashed jockstrap, shame, and petsmart

fridge not the best but worth prices i paid online considering it has a kitchen and stove

it s nice that they have laundry for guests

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

and gym was closed

it was very hard to find there was not good signs getting into the parking lot.

good tv, hot water works, free breakfast

the bus shuttle from the airport did not arrive at the reported time

room was clean, beds were comfortable and the pool was nice and large

bar and restaurant were not open

comfortable bed plenty of parking clean bathroom that s all

had to pay for high speed internet(logging onto wifi) which was so slow i couldn t even use it

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

room was convenient to the parking lot

room service was till 11pm but asked for food service and there wasn t any around 9pm

no change for laundry room

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

good location for my needs, free parking, guest laundry,indoor pool and workout room

laundry room was out of order

well, everything was good. but they didn't had laundry services. but all good.

the pool had a smell

the sofa bed was very uncomfortable, and we could not use the wifi

in the lobby for awhile waitiing poor area and breakfast area were not very warm no towels by pool

parking was ample, staff was very nice and friendly

my room was by the laundry room and i could hear it all evening.

-welcome cookies at check-in -good gym

kids had fun at the pool.

the bar was closed due to

a lovely view across the lake , a very welcoming lobby area with modern stylish furnishings , bar and grill is

pool is open

was construction going on in the building and a big trailer in the parking lot took up a lot of parking spaces

there were wild bunnies right outside the pool area. 10/10

and there was also a restaurant & bar in the hotel

hotel is only a short drive from o hare and offers a shuttle to and from the airport which was perfect and

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i

wifi is slow, not usable for online meetings. the interior is getting a bit old.

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the

location, free parking, great staff.

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi accessibility could be improved.

wifi wasn t great

wifi was on and off

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

one staff even did his own laundry while cooking himself a meal in the room by the front desk

web page advertised a gym and a complimentary breakfast

it also had free parking

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

to get the shampoo out of my hair and soap of my body i had to use the kitchen sink and a washcloth

facilities - no room service, no gym/ pool

it wasn’t busy and we were able to swim with the kids each day

the pool area temp was humid. towels were not available at the pool.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car

parking space in front. tractor trailer friendly. 1st floor was great!

needs a bigger gym!

the parking lot

they don't have wifi they are laying when you check in

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

poor wifi interference on

it was a snow storm and my kids played in the snow

the pool was nice and the outside patio

room service

he had no idea the caucasian woman & kids were with me

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

no bar or kitchen, quite disappointing!

the front desk staff amazing the room service amazing every thing was amazing!!!!

the gym is fine, and breakfast area enjoyable with really nice staff

and a wet bar with minifridge and microwave in the living room

pool

the hotel is super clean including lobby, restaurant, and laundry room

we received a free upgrade upon check in and were placed in a room with a kitchen

like, swimming, gym, free breakfast, and parking

great to have full kitchen with teens and tweens a full fridge and microwave was key

had red stain at head of bed, restaurant/bar was closed due to staffing issues, gym was not ventilated and very

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

one of the days i needed to do laundry and asked for change from the front desk and they said they didn t

the front desk did not have change for laundry at any time

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

needs a quarter machine or have laundry that takes debt

parking

the most i enjoyed was the comfort of the bed and their breakfast variety every morning

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants

breakfasts offered a large variety of food options

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

spacious, modern, bar in the lobby, and plenty of meeting spaces/areas for groups to spread out

the snack bar was very limited or barely stocked and very inconvenient

lots of shopping, golf, restaurants, bars, etc

the place also had a bar in it so it was convenient for us

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

room service was incredible

the hotel was easy to find with plenty of parking

room service and the hose keeper

hotel advertises a shuttle which is why i chose the hotel

everything especially the room service it also was excellent!

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry room could be cleaner

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

room next to the laundry. very noisy!

when i asked where laundry was, i was told it's only available from 5pm to 8pm

on this occasion i was put in room 102 next to the laundry

secure and adequate parking

it was a smoking room, and no avail non smoking

the time it took to resolve the situation took me away from spending time at the roof top bar with other family

great location- close to shopping and restaurants clean facility spa services

ordered coffee room service 6am didn't show up till after 7am

were very helpful and friendly always and shuttle took me to the mall and to run errands all the time

but an overpriced spa was offered

the wifi is poor the cable channels is poor the tvs need to be updated

parking lot was too far from door

the food we ate in the bar was very good and priced well.

everything but the pool area was cold. other than that we will be back for sure.

rooms - excellent room service

the breakfast was exceptional we loved our sty so much we stayed another night

roomy it’s different things to do for adults an kids it’s a great experience to do to get away we’ll be

one night we went to the pool where there was at lest 15 young kids with 4 adults

breakfast was great

loved the size of the room, having a full kitchen was great with kids

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

elavator not working laundry machine out of order

strong odor of natural gas immanent from laundry room

the laundry facility was $3

two different bank cards in laundry payment option for dryer

didn't notice a pool, but there were laundry facilities

absolutely nothing in kitchen area carpet in halls seemed old.

the kitchen with real plates, pots and pans when needed

had a nice size kitchen so we didn t have to go out for every meal

kitchenette, large refrigerator, location to freeway.

the laundry and ice were close but laundry always out of order

the laundry facilities

laundry room

location and the fact it had laundry

laundry is also available with purchase of detergent there

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

i couldn t even let my kids in out of the pool unless an adult was holding their hands the

too many kids

wish the bar area was open, do to covid-19 and construction in the hotel

well presented breakfast and the laundry facilities were great

clean, comfortable, had pool

better parking for guest

there was clean and quiet room, and breakfast was so good

spa bath was to small it not really made for 2 ppl but me and my partner made it work and i m 6

outdated. air did not work properly. very warm sleeping. bar but no bartender.

i didn t like that the spa pool was for hotel guests also. several kids so not quite quiet.

breakfast here was great and delicious

views were beautiful, the rooms were immaculate

my kids really enjoyed the big pool

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

plenty of parking. very clean property. landscape is very nice.

hot breakfast and pool access area

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

the cleanliness of the rooms around the area so is the laundry room

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

maybe a laundry soap vending,but otherwise my staycation was great

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

i didn't like the fact that it was only 1 type of meat for breakfast everyday...

the parking lot would get all full by 9 pm

comfy place pool was amazing bed was so comfortable i loved the private balcony over all i will be booking here

parking fee was a surprise but i understand why

the indoor pool was a welcome relief for the kids

very outdated, ac not able to reduce humidity, bad wifi, work area extremely noisy

booked directly with hotel so we could get a late check out - when booking they said it would be perfectly fine

even gym room was well-kept

the breakfast was delicious

breakfast was so huge and good

best breakfast buffet. great location. clean.

service from the person that booked us in was excellent as was was the breakfast

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

the only little thing is the hours (9:00 pm is closed ) for the laundry

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

the room they gave us was across the laundry room and getting super loud at 6am

laundry facility could use a little work

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

room was busted up, van starts at 7am no food nearby room service was atrocious 'breakfast' was a

free wifi and clean rooms

great deal on long term parking as well

the hotel is pet friendly and does not charge a fee

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

location was convenient and the parking was awesome

it was very convenient to hwy 90 and it allows pets.

parking is also ample, and if you don't want to eat at the hotel, there are restaurant choices

went with kids; ugh

needs larger laundry room.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

did a great job at accommodating me when i needed my sheets changed in clean towels the next day breakfast was

spacious room. nice pool.

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

the pool was small but it worked the kids still had fun.

pool room stunk like mold so the kids wouldn’t swim

it was good just a lot of kids in the pool when we first went