room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi is not excellent, so that's problematic

wifi accessibility could be improved.

, a tiny round bar of soap and that was it

wifi wasn t great

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

great things to do/places to eat in oak park (frank lloyd wright homes, deliah's kitchen for breakfast, lou

very nice room and bed. loved 2 closets and kitchen

appointed room with small kitchen and fridge so breakfast could be taken without a short, but often rainy,

parking was just outside the door

well, everything was good. but they didn't had laundry services. but all good.

breakfast ended too early for us.

they have a fantastic breakfast

a friendly welcome beautiful room, friendly staff, great breakfast.

pool and breakfast and beds.

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

tv and internet worked well, and parking was plentiful and free

wifi can be slow at night

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

bad wifi signal.

clean, kind staff, great location, free parking, got in very less cost.

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

the property was nice and clean. and i like that it comes with a small kitchen to cook.

fridge not the best but worth prices i paid online considering it has a kitchen and stove

good location. ample parking.

no change for the laundry room.

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

the bar offers specials and great staff

i used the laundry service was soooo outrageous.

great view of city, the amenities were great pool cabana club roof top lounge restaurant.

& pillows were heaven, iconic chicago city views room service food amazing

great decor great view great tv and wifi.

the mini bar included was a nice surprise

no laundry bags for dirty clothes that you changed after showering

gym and laundry facilities were also a great addition and excellent quality

laundry facilities, convection oven

like the location and facilities, very spacious, with breakfast and nice towels and in house laundry facility

everything was available to me when i got snowed in. laundry, food, and an excellent stay

crowded parking, self serve laundry not working,

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

24 hr shuttle.

the food downstairs qas amazing and i loved the bar very much. my stay there was very pleasant.

th a nkful for the laundry room

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

cons were all about facilities that were not available, namely the hot tub and laundry

laundry broken, no bath tub

laundry facilities on the premises is a great idea.

no microwave, no laundry, people trying to open your door

liked the motel, there is a laundry space which can be used using apps, which felt nice

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

i didnt like the funky smell in the laundry/ vending area

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

the beds are so comfortable laundry is free

i like the that it has a gym and laundry room

good gym and laundry

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

also, laundry on the floor

and quiet, laundry machines easy to access and functionally good

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

the rose bushes by the parking spaces were very scary and were overgrown

website stated laundry services-none available

oppostunity for a late check out and the shuttle service. nice bar and pool area!

my son loved the indoor pool as well as the gym

was approved for a late check out thru booking

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

plenty if room with an area for a desk and wifi

friendly staff, good wifi in a room

good quality motel with excellent breakfast

shuttle service bonus

parking lot was under construction and hard drive in

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

convenient free parking. friendly staff. great sleep.

parking garage set up very convenient

the gym had three running machines which worked well

laundry basket full of towels still over flowing and all over the floor

room service available

the hotel shuttle us from the airport to the hotel and back again. very convenient.

was no complementary water, there were some bad and disruptive kids who were running down the hall all day and

almost immediate response time from staff, clean, excellent bed, suites are a wonderful addition, room service

they were even able to get us clean laundry with their dry cleaning service on christmas eve

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

the fitness gym was also an amazing experience

the service was good and the shuttle service was very good.

nice bar and food right in the hotel

location, wifi, hassle free checkin, checkout and ecom delivery pickup.

very helpful and friendly, suite was perfect with lovely view, breakfast was great each morning, bar in the

to covid 19, the breakfast ended up being an apple, bottle of water and a muffin, nutrition bar or something of

good selection on the included breakfast buffet

microwave not very clean. nor the laundry

convient laundry area, gym and

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

the kitchenette cupboards could do with some refreshing.

perfect nearby airport hotel with free shuttle not far away from the blueline train for downtown

restaurant and bar downstairs, walk to the best of the west loop (must try roister and aviary

even brought the kids stuffed animals

of things weren't open yet in the hotel as of summer 2017--like the rooftop bar was not finished and the terrace

anything about the room i didn't love, however, if i could change one thing it would be the gym in the building

drinks were a little pricey and coffee bar wasn t as good

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

when we got there we were hit with a $100 pet fee and a $30 parking fee

pool was closed.

one thing i didn't like and that was the wifi i could connect but it was sooo slow

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

pool was excellent, staff was ver accomodating

my kids were a little upset that it was being drained

comfortable beds. clean. nice shower. room service was nice. tv was large.

i have to go to gym to fill hot water / cold water

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

has an inside gym and pool, big inside and outside lounge and a bar

everything and the bar is a plus

gym was large and well equipped

gym was inadequate, starbucks coffee was sub par and overpriced

the bar in the hotel

fast room service

shuttle bus runs at top and bottom of the hour

the gym could be better as compared with hyatt regency (downtown chicago)

the barman wants her to come down to the bar to pick up her share so inconsiderate

decent restaurant, great location, relaxed covid restrictions, early check in

the 24-hour airport shuttle and the breakfast.

the communication around the hotel shuttle.

she was so kind to my kids and made every thing a breeze

i was a little surprised how expensive the breakfast buffet was.

hotel bar with happy hour and great food

didn t like that there wasn t much to do with kids around the area

service trying to get in room at 8:00 am when we had late check out

cleanliness and service. breakfast buffet was excellent!

the room, the pool, the rooftop, the gym

limited sushi menu until dinner service, room service coffee served in paper cups (4 cup coffee, 4 paper cups

gorgeous room, great spa facilities, and amazing on site restaurant

the pool should be on the roof. the chlorine smell was not awesome.

the private bar in the room is not indicative of having extra charge, which was fine because i don t mind

the hotel is super clean including lobby, restaurant, and laundry room

stayed one night so didn t have the opportunity to use other facilities such as gym, pool and bar (closed at

great layout and has a full size kitchen area

pool, workout room, computer center, bar & 24 convenience little shop score high points in my eyes

some items were not replenished like the kitchenette soap and some of the dishes were dirty.

being in the bar area the bartenders were very entertaining and kept us in a good conversation

pool was closed and no breakfast. the bar may have been a bit pricey.

i expected more of the gyms but they were fine overall

to blue line, free shuttle to/from airport

room service was fast and food was delicious!

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

there is laundry room for the guests

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

no laundry facilities

bed was great. the bar was quiet and warm.

room service and the hose keeper

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening

everything especially the room service it also was excellent!

laundry didn't

the laundry room was clean and appreciated

the location is great, the staff was friendly, and the breakfast, laundry and pool are all fantastic amenities

to good restaurants and public transportation, comfortable beds, breakfast included, great free wifi

pool and gym closed at 10pm

with the free laundry, my stay felt like home before i continued my journey crossing the country

free laundry facilities, good gym and pool

the laundry room is very convenient too

hotel has great gym, swimming pool as well as a laundry room that is free to use

free laundry self service was super useful during my week long stay

i could hear kids running down the hall, doors slamming, and the airplanes landing

where was the peloton bike? did not see it in the gym.

room service was great and food was even better.

no room service

the hot tub ! pool for the kids .

no one came to get it and we did not realize this until the next am, too late to order room service and we did

room service exceeded expectations in presentation, flavor and value

was no room service even though there was a menu on the desk it s misleading, if i wanted food they

hot breakfast was an extra charge even if breakfast is included in the room price

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were

there is laundry, which is key when on a road trip

also, the guest laundry was taken by someone else (ie not enough washer-dryers)

there was an on site laundry which was very useful

breakfast was very good and the kids were able to eat a meal for free.

staff fantastic comfortable bed next to union station room service

there is no guest laundry but the coach light coin laundromat is 10 minute walk on broadway

early check in was appreciated

location next to the l was great with kids.

even my kids noticed that he was unpleasant

the wifi would go in and out and the ac unit did not work and the windows did not open so the room was

laundry facility. bed was comfortable. the whole place looked very cool. it was very clean.

they have the self-service laundry area with a reasonable cost, which is very convient for me since it was the

clean, nice cafe, cute room, kitchen, laundry and game rooms

is no breakfast but i did like the laundry was free and theres games and huge tv and a beautiful chef like

access to free laundry facilities and basic kitchen

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

location, cleanliness, service and the gym and pool with jacuzzi

no barking, loud music or running kids

the wifi was slow and if you wanted a premium connection you had to pay for it!

no body lotion,no shower towels and no laundry bags

no slippers provided no way to have so many quarters to use the laundry machines

handy laundry facilities, great location in the loop, walking distance from union station and to

there was a nice gym and even a laundry facility

there is a laundry service on the 3rd floor but one has to pay with 1/4 dollar coins so you need 33 coins to

used the laundry facility and it was fast and convenient

a laundry - but no laundry detergent there

of hotel and room, laundry room, location to chicago river, the loop, museums, theatres, amtrak (for side trips

no room service, no free breakfasts, being asked to pay in advance for my two week stay, no laundry soap

the laundry service is nice however, but housekeeping is only after every 3rd night if that's an issue

the bed wasn t firm, sinks where you lay.guest laundry was not available, no machines.

bar not open, no room service or housekeeping that i could see

the gym is very small the location was a bit far from the activities we were hoping to see

rooftop bar is mostly inside and can be very loud and chaotic

room was wonderful, wifi working well

the fact that room service was not available

airport shuttle is a huge plus

free shuttle to airport. indoor pool and fitness center.

the temperature of the pool

some rowdy kids that were running around middle of the night around 2am.

they charge for everything parking food laundry

room by the laundry was not

the pool was open and had schedule times

bad kids ran the hall all night

31 the hotel never mentioned that the bar and restaurant would be closed for my stay

nice location easy to access to downtown , friendly staff , laundry available , kitchen clean

but we also love that they have a kitchen area, free laundry, and lounging space

entrance, lobby, traveling facilities (laundry, lounge, various areas)

the hotel is in a great location, there is a kitchen and a laundry room. was really great

close to candy factory only 2 blocks away i did enjoy the bed also i like laundry room nice big tv downstairs

loved the size of the room, having a full kitchen was great with kids

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

we woke up and had breakfast which was really good

enjoyed the space and the kitchenette

breakfast was just okay the bananas were too ripe with brown spots they need more waffle irons so

no laundry

room, the free shuttle service from the airport, the breakfast

awesome hot breakfast

he left before breakfast, unfortunately, but it sounded like there was a wide variety of options

and the wifi

no laundry facility on site

enjoyed breakfast every morning

the room was nice location was great. breakfast was good, i enjoyed my stay.

close to the airport. easy bus pick up to the airport. nice breakfast.

breakfast was good

had a laundry bin and vacuum sitting on our floor in the hallway the entire time we were there which i

we booked 2 days to get out of the house, swim, relax as a family (kids 7 & 4 who love swimming)

overall probably the best hotel experience we have had in chicago (kids loved the

(reception, bar and room cleaning) very good bed and pillows

was accommodating and professional and personable the room was huge the bathroom huge the gym exceedingly well

the rooms are spacious and well-equipped with kitchenettes, perfect for those looking to cook their meals

breakfast was a plus

bed was very comfortable! great place to stay with kids.

the air quality in the our suite and my kids’ room is very poor

the breakfast was good. great guest wifi.

access to a guest laundry room

the amenities were good. fitness center and pool were nice. loved the bathroom.

location is 5 minutes from the airport, efficient shuttle system

cleaning towelettes in gym (they were dried out)

rooms were very clean, staff were amazing, and free shuttle trips to and from the airport and train station

we enjoyed the live jazz by the bar in the evenings as well

great location and cool design. gerin at the bar made the best french75. he was awesome.

the room was comfortable, we had room service both mornings and the food was quite good and arrived quickly

could not find the switch to turn off the bar lights

bar and restaurant with great service and offerings

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

room, friendly staff, parking, location, clean, family friendly, wifi

were a little disappointed with the pool situation, very strong chlorine smell and the space was small

was a good bonus, because i can t travel anywhere without there being a indoor pool because my kids loveee to

laundry service is in the listing, while the hotel doesn't have it

no laundry

the bar and restaurant next door

pool, gym rooftop sunbathing couldn't ask for more

wifi wasn't available in our room, which is minor considering we were out exploring most of the

location, gym

open air patio bar was phenomenal with great views of the city

only complaint i have was the wifi was very weak, other than that it was a great experience

room service closes so early

the room service was amazing

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

just for the guy to change my room just for the tv in the other room to be broken too there were kids running

caught a train into town was much appreciated the staff were very helpful and pleasant, and the pool was good

the room service was excellent. i enjoyed my trip.

the shuttle to the airport ran like clockwork