setup i bet it s really great in the summer with that courtyard and pool right by it i ll be back for my

bar was excellent with a fully stocked selection of spirits and food

absolutely no parking spaces available for paying guests.

comfortable bed plenty of parking clean bathroom that s all

the shuttle was unavailable when we needed it.

my room was by the laundry room and i could hear it all evening.

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

parking directly next to our room was an amazing feature. loved the beautiful lake too

loved the bar at the hotel, liked the pool,liked room service option

i loved the location. how polite the staff was the breakfast, pool. very comfortable

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

they even had a courtesy safety check in the parking lot

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

good location,clean,free parking and complimentary breakfast.

the pool was great for the kids

the laundry facility was $3

elavator not working laundry machine out of order

nice laundry and vending

two different bank cards in laundry payment option for dryer

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

didn't notice a pool, but there were laundry facilities

a room with a kitchenette, not even simple silverware was stocked and had to be asked for

there were no dishes in the kitchenette

i was never able to get the free wifi

bad, bad wifi

well presented breakfast and the laundry facilities were great

there was also an event going on at the event center in the same building so no parking was available when we

the pool wasn't heated.

the staff from the desk to house keeping as well as breakfast staff went above and beyond to make our stay as

very clean. excellent breakfast.

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

spa tub was not cleaned properly

breakfast wasn't so grand with a lot of variety

no wifi, tv missing some channels

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

no plastic bag for laundry

they have a coin laundry we found great after road

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

everything was perfect!! but the cold water in the swimming pool.

breakfasts offered a large variety of food options

great price, very nice breakfast, pool and gym, and helpful staff

size of the pool was good

i complained and was told to wait 2+ days because a manager was unavailable kitchenette wasn't properly stocked

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

the huge pet fee for a kitten was not revealed until check-in.

flaws in parking lot condition

love the grab and go breakfast

the wifi is very slow even for just browsing on a phone

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

please also be reminded there is no laundry in the hotel

no guest laundry room

wifi had no signal

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

one staff even did his own laundry while cooking himself a meal in the room by the front desk

ample free parking, close to airport, large rooms

entire hotel need new mattresses they are really in bad shape there wifi doesn't in the room

located in nice area surrender by trees with nice view of golf course

there was people just sitting in hallways and kids for a group trip running back and forth

the spa pricing.

spa restaurants bar location

the bowling alley and pool building had no ac and the bar in the bowling alley was very limited and outdated

laundry service said same day, but did not deliver as promised but still charged for service

i asked if they had dry cleaning/laundry service

laundry facility except some contractor picks up and drops back in 24 hours

was no laundry service and this was very inconvenient

connecting to the wifi sometimes is hard.

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

no laundry facilities

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

we love the pool

i had huge problems accessing the free wifi.

the kids were looking forward to the pool

the top floor and they gave it to me and i could see the city of chicago everything was great my kids liked the

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was

liked the hotel room it was nice the king size bed was great i liked the pool and the hot tub the customer

there were wild bunnies right outside the pool area. 10/10

no shuttle to airport o'hara

my room was on the first floor and free parking

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

hot tub, pool, free parking, in a nice remote quiet area.

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

were not notified of this) and sometimes they wouldn't

com, welcoming and very professional staff, huge room with great amenities, plenty of parking, amazing kitchen

seems to be renovation work going on and limited pool or fitness and no resturant

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

room service seems to each scheduled

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

the atmosphere was nice. the kids liked the pool and the gym

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

kids running on the floors all day and night keys not working to room poor lighting in th

entrance requires driving thru a few parking lots and across a number of excessively high speed bumps that toss

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

pool open early and close late, free wifi, free breakfast.

restaurant and gym area under construction

the facility my kids loved the pool area very nice a clean the breakfast buffet was really good loved that you

the facility my kids loved the pool area very nice a clean the breakfast buffet was really good loved that you

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

and quiet, laundry machines easy to access and functionally good

came with my wife and 2 kids

the access to laundry, vending and a workout room were all great

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

neat and clean tidy just the coins for laundry can be upgraded to card

they had laundry options and also breakfast

even helped me out with some wifi in the lobby after i checked out and needed to use my laptop before my uber

good gym and laundry

i like the that it has a gym and laundry room

room and laundry

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

the beds are so comfortable laundry is free

website stated laundry services-none available

early check in. good food in the restaurant

staff were friendly, room service was quick and food tasty

kid friendly . pet friendly pool hours during week .

checks the mark for location, cleanliness, friendly staff and a great retro style restaurant / bar

laundry room and vending machines on premises but there s hours of operation

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

laundry area looks like a dark dungeon, no lighting

like someone was doing laundry

squeaky beds. old and dirty laundry room.

clean towels housekeeping had no time to do laundry

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

cons were all about facilities that were not available, namely the hot tub and laundry

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry out of order

th a nkful for the laundry room

i liked that there was some food right next door in case the kids were

the pool was super warm and clean!

stupid parking charge for something

great bar and restaurant

swimming pool and breakfast

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

the room service was in and out like a whisper

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

wifi wouldnt connect half the time, the pool had bugs in it, food was overpriced for what you get

location was convenient and the parking was awesome

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

also, they have a laundry where i did my load and it just costed me $4

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

crowded parking, self serve laundry not working,

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

on the website that their top amenities wonA t be available because or covid so no breakfast, no room service

airport shuttle service was great, and so were 24-hr free coffee station and free continental breakfast

our room didn t have a laundry bag.

no laundry

i then called the front desk and they said no so i had to drag my kids out of bed with only fifteen minutes

the beds where comfortable. the kids enjoyed the pool

the pool and the room was very cold

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

were dusty, linen was not clean, no proper room service, i had to call front desk for towels

room was busted up, van starts at 7am no food nearby room service was atrocious 'breakfast' was a

we were given our room cards, we specifically asked for wifi password, which we were given

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

great staff. efficient check in service. quick room service.

also room service knocked on door too early 9 am to check if i was still

no room service for food after late arrivals

the cleanliness of the bathroom, the proximity with the laundry made the room very noisy.

the only little thing is the hours (9:00 pm is closed ) for the laundry

laundry facility could use a little work

stayed for 2 nights but there was no trash bags or laundry bags available for me to throw my trash which lead

the room they gave us was across the laundry room and getting super loud at 6am

operated laundry

that it had onsite laundry room

there was a vending machine with water/cola and ice and laundry on our floor

i have 2 kids we got 1 room with 2 bedroom, airport shuttle bus for free.

the bar and restaurant attached to the hotel are lovely but the restaurant isn't cheap

the breakfast was delicious

the side door didn't open with a key card. the gym equipment should be more updated.

very clean very friendly staff great breakfast great location highly recommend!

breakfast was excellent as were the accommodations

best breakfast buffet. great location. clean.

amenities (laundry), needs to be more welcoming

the wifi service is the worst i have ever seen anywhere, you can't connect hdmi to the tv or use it as

wifi was bad, internet signal was bad. not much on tv.

great location, very clean rooms, wifi is perfect. the staff was nice and helpful.

also the wifi needs to be updated

about this stay was amazing, i loved that there was a laundry room available to guest

laundry service (the machines) were ridiculous to use

court yard with pool and half court basketball was nice and good for dog walks

great spacious room with kitchen

very close to good options for eating, very spacious and clean room, very friendly staff, nice breakfast

there is no coine laundry

no laundry facilities on property. no restaurant.

free shuttle to airport, use of gym, excellent wifi, huge room

the fact that the pool was not available when we wanted to use it.

friendly staff and option to get a free shuttle from the hotel to airport

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

the bar area was nice

the 24 hour shuttle service to the airport.

gym too small and not adequately equipped; breaksfast is sufficient, but not great - bread was very

location and shuttle were perfect for ravinia

the hotel, very comfy, pool was not as big as expected

just the pool being small

breakfast

it needs a multifunctional machine in the gym

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

also ev charger station

breakfast, room size, comfortable

bit on the older side but the interior of the room was perfectly adequate, clean, comfy bed, good wifi

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

the parking lot would get all full by 9 pm

everything was good except the parking lot lights did shine into my window a bit

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

wifi on our floor (3rd) was a bit spotty at times

breakfast is great, close to the airport, well maintained and friendly.

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

my beginner-swim kids had a great time using the pool (but see below)

of a pain to get to the parking lot if heading in one direction due to how the streets are designed in this area

pool room stunk like mold so the kids wouldn’t swim

good breakfast. gym. clean.

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

even if a property is pet friendly, they should not be allowed in the pool area and especially not allowed in

alot kids running around on the 1st floor!!

was perfect kids really enjoyed the room and the swimming pool, definitely we are coming

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

wifi was on the slow side

always stay here because of the indoor pool, the nice and friendly staff and the convenient location for my

wifi only

on back of door, hanging hardware on the wall where a picture used to be, no soap dish for the bar soap on the

fast room service

room service was prompt and food was good

airport shuttle which brings you to the hotel from the airport

easy to get to and from airport on the free shuttle

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

airport shuttle, nice gymn.

we also only stayed so my kids could go swimming in the pool and the pool was closed due to covid and no where

hair in my food when i ordered room service.

we had no microwave or refrigerator in our room and the pool was down due to maintenance

restaurant and bar have excellent staffing and service

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

pool was closed and no breakfast. the bar may have been a bit pricey.

shuttle to ord was prompt at 5 minutes after every hour

in, or what kind of food and things to do around the hotel although i clearly was staying with kids and family

the price of drinks/food. the difficulty of finding the pool and gym.

to mall, casino, conf

decent restaurant, great location, relaxed covid restrictions, early check in

the evening menu was quite limited and it was impossible to get room service from the room telephone

laundry on site was very convenient

in wrong room,room service provided by me, set garbage in hall, walk down to lobby for towels,tiolet paper cups

there wasn't an over abundance of parking.

they gave us a late check out then didn’t communicate that to desk staff, who then rudely called the room

breakfast is not good

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

close to the airport. great value. clean. nice stuff. laundry on site.

cleanliness and wifi could definitely be better.

a big parking at hotel

liked the motel, there is a laundry space which can be used using apps, which felt nice

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

i didnt like the funky smell in the laundry/ vending area

laundry facilities on the premises is a great idea.

laundry room is ok

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

room service was great.

the shuttle drivers, i can't express my appreciation enough

laundry not accept credit or debit cards

it took exactly two loads of laundry to get the scent of mildew out of my clothes

location laundry service printer services

a very nice place to bring pet and was clean

the quiet room location, and the breakfast.

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

perfect location with great parking

the pool made my son and my skin red and very itchy.

breakfast yummy

t have laundry detergent in the washing room should refill on this was the only thing i

room, laundry room available, cleanness, friendly staff, morning free coffee

laundry mat, dollar tree and target across street

laundry facilities were difficult to use and partially out of order

the facilities like laundry, gym were good

staying with myself and two kids and had room for everyone with the king and sofa bed

clean; excellent for family with kids where the whole family can enjoy in the clean swimming pool and whirlpool

the bar and restaurant was closed. there was a big floating in the hot tub

love the set up and that it was just a walk away from the casino

very bad beds hurt my kids and wife back and mine

location and shuttle to airport

shuttle to airport. food in restaurant was yummy.

when we first checked in we were in a room next to a room with screaming kids, but the hotel staff let us move

comfy beds huge tv big window airport shuttle no

the location and loved that it was pet friendly

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

no barking, loud music or running kids

unique character, seemed like a local hotel, not just another chain hotel courteous shuttle drivers of complimentary

was great , from the staff , room , pool and breakfast

also, i never received room service or towels

restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at

the bar area and the starbucks and the rooms cleanliness

the room service food was great! and the bed and shower were comfy

room service and restaurant food is awful

i love that my family was able to utilize the pool and the beds are so comfortable...

we were greeted with kindness, check in easy, nice atmosphere, lobby was updated, stylish, the bar was open

price for hotel room with full kitchen, pool, gym, and breakfast

hotel was clean, our room had complete kitchen, wine glasses, etc

price for hotel room with full kitchen, pool, gym, and breakfast

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

the breakfast the eggs wasn't very good but i really have nothing to complain about

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

clean and nice. classy decorations. great parking. friendly staff.

everything was nice and clean and the bar and bartenders was amazing if your looking for comfort, fun, cleanliness

no laundry

room was smallish and 2 twin bids barely fit 2 adults and 2 kids.

there is a casino across the street, famous chicago deep dish pizza within walking distance and the free

the lobby bar closes at 10pm. too early. no pool.

east is across the parking lot as well as a casino

onsite laundry room

wish they had laundry in the building

laundry room and gym are good

we liked the location and the shuttle driver was super helpful

staff friendly and helpful for early check in.

they also have a guest laundry where i could wash my clothes

not enough parking spots

breakfast was satisfactory and fresh' the crew was nice and the gym was great, would be happy to stay

very nice indoor pool

the hotel overall was wonderful from the service, rooms, breakfast, and pool.... and so on!

wings from bar downstairs and was disappointed in the fact that specifically ordered wings with sauce on side

no breakfast available on the morning we were there. small, small inconvenience.

staff is somewhat friendly but very helpful, bar team are great.

no room service or room cleaning

room service menu was minimal and room service was overpriced

to pick up my laundry room whilst large was a little tired room key stopped working twice during

my room smelled like wet laundry

shuttle bus for local miles

great location, free parking, clean and well maintained.

the room was dirty had hair on sheets had to call room service.

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

have liked to have seen a secured wifi network for doing business

laundry facilities

laundry not working and i really needed it

laundry room on premises

mini fridge, microwave, tv, laundry room, ample parking

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

clean, put together, clean pool

no hot tub with the pool.

the wifi wasn't free as stated.

not enough parking.

staff was great. walking trail around pond is wonderful for pets.

like a musty smell, they put me next to the laundry room where there was noise all the time

in the morning (i am not a morning person) you might want to note they did not appear to offer room service or

loud kids running the halls

the room price, parking and location.

it was nice to have a bar and restaurant in the hotel

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

granola bar oatmeal and cereal in cups

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and

that is really dangerous when you have kids and could risk them putting it in their mouth

no microwave in rooms,no bar or restaurant in hotel.

room spacious room good breakfast laundry area clean and all machines working friendly

there is coin laundry on site

laundry was cheapest i have ever seen

laundry service

having access to laundry is good too

breakfast was solid, self service laundry.

the only ice machine was located on a lower floor in a laundry room

clean rooms, convenient laundry facility, nice friendly staff.

location, service, cleanliness, wifi speed, breakfast and evening snack options

the full kitchen was perfect

breakfast is terrible, no dishes, expensive laundry, expensive stay

has laundry

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

it does not have an exercise/weight room and laundry is very costly.

staff are very friendly and meet the customer wants. breakfast is excellent

paying for each individual pet.

location abandoned buildings and weird people hanging in the parking lot rooms were dirty and had hair on the

breakfast better than other hi express stayed at

meat was not really tasty, the rest of the breakfast was really good

pool table, jenga, cozy couches, tables to sit at

walls thin heard kids in hall...very noisy also the lack of selection in the snack room

it wasn t a problem for me but if someone had kids or dogs with them they wouldn t want the wiring exposed

location, private parking, exterior, interior.

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

breakfast was nice,they have a laundry area coin operated for long stays

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

the location and staff were great, laundry and basketball court also a plus.

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

i liked having a suite and although we didn't use it this trip the kitchenette was nice

separate living area was exceptional with a bonus added kitchenette and all the accessories for the kitchen were

the pool was nice but small

overly crowded pool (especially considering covid right now)

parking situation after a certain time couldnt find a place to park after we returned from dinner

i wish the kitchenette area had more silverware but that isn t a big concern

one bedroom with the living room/kitchenette was perfect

great breakfast, home made waffles every morning

loved the room, breakfast, and pool

pool area was poorly kept up

a group of them talking loudly in the hallway, if you want to sleep in you can forget about it, laundry room

specific request for a quiet room, the front desk sadistically assigned us the room next to the laundry downstairs

dirty laundry room with clothes scattered all over

nice to have an indoor pool, though didn't use with all the kids

they had a heated pool which the kids enjoyed

both of my little kids slept amazing here

parking was a pain but there was a convention going on

no room service for meals.

hair around drains in pool area but was cleaned by the next morning so this is neutral not negative

throughout, convenient with location to local shopping as well as restaurants, starbucks & snacks bar inside

poor wifi interference on

they don't have wifi they are laying when you check in

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

the parking lot

there is no guest laundry

under construction, no breakfast pool or laundry facilities

room needs to be cleaner, some fly bugs in bathroom, needs pest control, laundry making too much noise

view every morning i need to see that dirty view, and biggest draw back hotel doesn't have a laundry

the room was also near the laundry with very high humidity