it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

wide and clean. good price. facilities includig laundry and dry machines.

we waiting in the parking lot for hours

didn't use the pool it looked

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

i wish your pool would stay open a little longer, other than that it was the best stay ever

very friendly staff. room was spotless and smelled fresh. pool was so relaxing.

stayed 5 nights and hotel doesn't do room service unless you stay 6 nights

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

kids were in the pool area up until it closed

the room, pool, exercise room all too shelf

kids were in the pool area up until it closed

1 person thought she heard 'room service'

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

pool area could use a bit of maintenance but other than that everything was perfect.

rooms were large and very clean and the beds extremely comfy, my only complaint was i thought the pool was heated

i love the fact that the pool was open and i felt safe

clean, spacious and laundry facility

breakfast was outstanding and pool was clean and not crowded

was not a hot breakfast just a grab and go even though booking

breakfast was not just some bagged

as a parent that makes their kids rinse off, it was difficult to use

flowers out front, parking, bananas and cereal, king bed

pool, people

the front drive is narrow, not much room between parking places in front of the building and those out toward

dumpsters were overflowing and there was trash blown all over parking lot

the wifi is a little poor

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

was nothing to hang anything on in the closet--no bar or hangers

the kids enjoyed the huge screen

love the breakfast idea also $10 for adults and free for kids

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

a great bonus was the self-service laundry room very convenient for longer stays

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the gym equipment needs to be updated.

beautiful clean room. nice view of the golf course. excellent food

my kids love the indoor and outdoor pool. staff was extremely friendly especially the manger.

fitness center needs better supervision (kids using it as playroom)

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

onsite laundry! great breakfast!

they ran out the next day ud83dude22 pet stations were very nice

location made us a little nervous when we noticed all the carnival trucks and equipment in the parking lot but

pool was a bit small

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

laundry machine didn t work add the staff was not friendly

no laundry room that i can see, snacks over priced

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it

the pool is always warm and the kids enjoy swimming in it

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told

i should've sent everything back but the kids were hungry

are tons of things to do without ever leaving the property from swimming to bike riding to golfing

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving

comfy beds and the room was quiet. friendly desk staff. ample parking.

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

good location. very comfortable beds. friendly and helpful staff. easy parking.

it s location near to a golf course gave it a resort-feel

the hotel was easy to find with plenty of parking

the hotel is super clean including lobby, restaurant, and laundry room

a few more food options you could order at the bar would have been nice.

we had a kitchen

great layout and has a full size kitchen area

appreciated that pets are allowed

wifi was almost nonexistent

how comfortable the beds were, how clean the floors and counters were, the lights were on in the parking lot

no parking because most of it all blocked by construction dumpsters and vehicles

the wondering of random people near the parking lot

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

really digging into the weeds of the website that there was $100 additional fee for bringing a pet

i like the pool and spa for me and my kids

everything was nice, the kids had a wonderful time

enjoyed the space and the kitchenette

a total of 5 kids

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

clean, free parking. kids love the walking thru between two rooms.

the gym is poorly equipped and two of the pieces of equipment don t work

also went to the bar

looks like parking can be challenging when it is busy with $77 a bit overpriced in my

the rooms in the back of the hotel doesn t have wifi so that sucked

smoking room and the non smoking rooms were next to each other, which i didn't like much because

free parking

room was 'non-smoking' but smelled like it had been a smoking room for perhaps the 100 years before this one

family friendly hotel with activities for kids in mind

we stayed 3 days with our kids and he was so rude to us when we asked a

maybe put a garbage can in the back for pet owners to clean up after their pets.

great pool area (could have used a hot

no hot tub by pool

room service and meal very costly

enjoyed the location of the property and was thankful they could accept my pet

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

made us feel at home and were so awesome about the late check out

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

the bar food was excellent.

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

the dining room and bar area was extremely nice

the snack bar was very limited or barely stocked and very inconvenient

getting the use of a refrigerator; rapid room service and cookies.

room service and breakfast

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

parking was available and very

parking and reception and housekeeping.

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

guests hanging out around the parking lot late at night

good breakfast and wifi

too many kids but that's ok

breakfast and complimentary drinks were great

bar was superb and stay was comfortable and enjoyable as always

at how clean the rooms were, how amazing the space was in general, the bar/reception area, and breakfast was

breakfast

the room was still at rose petals from people before us

newer, clean with health center and pool.

the pool was very clean and the temp was perfect

the space the pool the customer service !

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

the rooms are amazing free breakfast free laundry 24 hour pantry

pics provided of laundry and trash we took out

loved the free laundry and gym facility

they even have free washers & dryers for guest laundry

there were no laundry facilities.

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

no laundry onsite

wasn t a full service hotel. no room service or laundry service etc.

the pool

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the bar and food

short stay so didn't make use of many of the facilities other than the gym which was good

pool

place was just amazing from security to the cook to the room service to the front desk clerk

prices at the convenient snack bar were so expensive it was stupid to buy

room was nice, staff was friendly, pool was warm... location was perfect for us...

bed, nice staff, good location, clean linen and towels, good cable tv selection, strong wifi signal, decent

the pool was nice and the outside patio

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

it seemed pretty small for the size and the shuttle/valet parking was in the spaces closest to the door

location bar movie theater.....

view outside room window was the pool and had to listen to kids screaming for hours

guest laundry

the late check out

was clean and full of amenities, full bar, awesome gym on 2 sides, pool, sauna, all suites room, near great

no bar

clean pool area

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

outside pool still down :(

good variety for breakfast (waffles two types, muffins, bagels, cereal, oatmeal, yogurt, hot bar with eggs,

clean, friendly, great breakfast, and tons of amenities within 3-15 minutes

breakfast was chefs kiss

no laundry

i am not complaining they do not have guest laundry

no laundry room.

needs laundry room

there was no laundry room but in all it was a great stay.

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

the breakfast was very delicious everything was wonderful we also loved the kitchen

i like that there was a full kitchen comfortable beds and space for everyone to be comfortable

did not attend the breakfast.

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

laundry room could be cleaner

kudos and thanks for having laundry on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

lack of laundry units on site

could use two laundry machines. ty for great stay

hotel had laundry facilities

well, everything was good. but they didn't had laundry services. but all good.

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

in addition, i was never informed of the pool policy or gym policy that i happened to stumble on the night

liked their pool and the breakfast in the morning and it was quiet and it s around a lots of restaurants and

it was a standard hotel hot breakfast, just what you need in the morning.

laundry

the laundry room and it was quiet

great kitchen and laundry.

lack of laundry items available for vending.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry service

no laundry room

no laundry facilities

no laundry facilities.

laundry is also available with purchase of detergent there

the laundry facilities

laundry room

location and the fact it had laundry

the laundry and ice were close but laundry always out of order

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i would like to see a bag to carry dirty laundry in when we

i was happy with the location, and the laundry facilities and it was pretty clean.

room was dirty not as described staff was rarely around and was not very courteous wifi was basically not usable

stay chain; rooms have kitchens

we need to restore room service

temperature of the pool

parking tight somewhat

room service was not available

is always nice to have a free breakfast included with the room even if it is only something

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

the pool wasn't open. pillows on bed were pretty flattened. wifi was very interrupted.

good parking

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

the size... kitchen with dishes, pot, pan and utilities

room service once a week

good location. ample parking.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and watch youtube

swimming pool, the view, clean room

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

plenty of parking and good water available in the gym and pool, which were also nice

good room setup, laundry facilities

the kitchenette and laundry

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

vending machine, laundry room if you need to wash

oh it had a laundry basket

they charge for everything parking food laundry

room by the laundry was not

from 9-11pm terribly noisy -people in the halls loudly laughing- kids running and making noise air conditioner

the hours of the pool and the breakfast

the bar was not open in the evening and there was no room service available despite in-room advertising

access to a guest laundry room

convenience to airport, swiftness of shuttle, front reception friendliness

the hotel bar is pricey but we weren't in town to stay inside.

location is 5 minutes from the airport, efficient shuttle system

want the kids to swim but they want 50 dollars

nice and quiet love the patio and the pool

fenced area with airport shuttle. grounds were nice.

the kids loved that the pool stayed open until 10 pm

free wifi, kitchen

helped us get the shuttle to the train station

that kids was all over the place and pool with no adult.

the pool was fun and the breakfast was good.

shuttle to airport, breakfast, and staff

the way the employees talk to me an my kids i feel because of our race

now i have to wait which is throwing me in a little bit of a gym

property, the parking, the guest laundry is a joke, not even free coffee let alone breakfast

my daughter loved the pool. i loved the fact it s connected to my favorite restaurant

caught a train into town was much appreciated the staff were very helpful and pleasant, and the pool was good

pool was out of order during my visit

the pool area was closed.

great shuttle service to the airport

no room service provided/ the room was never cleaned

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

we ordered to go food from the bar and got to the room only to find that the crabcake was burnt

some rowdy kids that were running around middle of the night around 2am.

breakfast

quiet. close to airport. shuttle was efficient.

don t stay here if you have kids .

complimentary breakfast for the price paid asked for a king size bed and got 2 queen size

shuttle service was an amazing bonus

no laundry facility on site

location and breakfast and shuttle

got the best service the only thing i didn't like was the breakfast i had to take medicine and i can't have

exorbitant pet fees per animal.

they allowed me to check in early plus they had a shuttle to the airport

no laundry

quiet and clean and had shuttle ?

free shuttle and extremely nice staff

to covid-19, the fitness center was closed, but it's small enough to say only 2 ppl allowed at a time w/masks

room, the free shuttle service from the airport, the breakfast

was disappointed because i didn't have access to laundry services

better access to laundry services.

need to make sure their staff keeps quarters for the laundry facility the supervisors should not be locking them

love that they had a laundry room for guest

room was very clean and the building was clean the breakfast bags are nice and i like the guest laundry room i

the second fine i used the she dryer it didn't dry my laundry

the sleeper bed cushions were off with what looked liked dirty laundry still on it

room ambience, cleanliness. location, parking, wifi speed, breakfast

no room service.

the only thing was that we could not enjoy the pool due to covid but that is understandable.

excellent buffet breakfast with large variety every morning! all day coffee bar was awesome!!!!!

due to pandemic there wasn't any breakfast and the pool was closed

great pool and gym

the pool looked clean, even if it was a little overchlorinated smelling

difficult to get in and out of parking lot due to congestion on main road most times of the day.

they don't pick up dirty laundry

the pool and spa were not open, people should be able to request to have an appointment and a certain

the pool and the fitness room was down as well

the pool was not heated. we were told the heater was broken, otherwise we had a nice experience.

was super helpful and the hotel was really nice the pool was being serviced but the hotel staff informed me that

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

gym was too small

good car parking & free

the breakfast was great and had good rotation of hot items

no onsight laundry like many other places have

the pool was nice the bar was awesome too i don t drink much but the mango sangria was great

room service was great and worth the price

wifi connection did not work

not enough towels at the pool

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

the lights over the parking lot, over kill, could not even look out the window. blinding.

eggs pancake machine more breakfast choice

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

proximity to the morton arboretum and hot tub/pool/gym access and good room service menu.

wifi in room was spotty but was able to spread out comfortably and work in the lobby

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

breakfast choices were terrific and included hot and cold choices as well as smoothies

funny as this sounds the lamp shades in the u pool room are way too big they re so big they deny access to

bar was full service and stayed open pretty late

loved the veggie quesadillas, and the bar setup was nice too

pool was cold n the hot tub was cold

no good wifi

we also enjoyed the amenities, loved the library and the gym, as well as the lake and

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

more handicap parking ?

breakfast looked terrible and nasty. looked under cooked. couldnt eat it.

parking lot s snow wasn t necessarily plowed fully

hotel was very clean and the morning breakfast was fresh

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

they needed maintenance and room service folks roaming the hallways for litter and kid patrol at night( for

liked the fact that i was able to bring my pet since we were from out of town

restaurant did not know if they did room service

there was no room service for people who were staying multiple nights

pool and room

clean and plenty of parking

as it is near i88 355 close to oakbrook mall and eateries room was clean bed was comfy plenty of parking

kept us on the first floor because of our pet while we have seen guests with pets staying on second floor

theres a laundry available , $3

laundry room

nice outside buildings free parking quite gym u can do a full body workout in

new year eve night we had a family stay above us that had lots of kids and adults, they were allowing the

the tv setup was complicated, kids running around with no parental supervision.

breakfast could be better. location very good

parking light shined right into the room

it was nice & comfy; breakfast is very good; coffee & tea is available around the clock; & it s quiet for

waffles for breakfast

the password for the wifi didn't work for any of us