gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

no room cleaning service the whole stay. idiotic one way turn in and out of the parking.

the kids enjoyed the huge screen

the kids enjoyed the huge screen

pool wasn't open/uncovered, sidewalk around building was not cleaned in who knows how long (

dumpsters were overflowing and there was trash blown all over parking lot

breakfast didn't start early enough for me

no pool

breakfast so bad

booking site says there is a airport shuttle but the hotel cant provide service beyond 5miles

did not know that there was a charge for the breakfast until we were finished and presented with an atrocious

employee who works in the bar & restuarant provided excellent customer service

the shower was hot. plenty of parking.

not like being told that they would be a $50 hold i'm a credit card in case i use room service they actually

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

wide and clean. good price. facilities includig laundry and dry machines.

the laundry room is absolutely filthy, i don't think they know what it means to clean

not many amentities and breakfast was granola bars

that the counter didn't carry quarters for the laundry machines.....

i needed to use laundry machine and dryer and they were not in service yet.

excellent breakfast buffet

the children were free to run about the facilities and would stall elevators, try to pet dogs, yell at each

updated, very clean, friendly staff, good breakfast.

clean, spacious and laundry facility

kids indicated the pool was ok

nice sized pool and rooms

no breakfast, no gym , no pool

after a night celebration, it was wonderful to wake up a little later and still enjoy the pool

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

kids were in the pool area up until it closed

the on-site restaurant, coffee shop, and bar were great amenities to have on site.

pool and hot tub were a hit for both the adults and kids

the room, pool, exercise room all too shelf

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

a great bonus was the self-service laundry room very convenient for longer stays

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

kids running down the halls loud late at night

they even have a excellent food station and bar that's open almost all day

then once i moved to another room there were kids running up and down the hall all night, like a stampede

love the bar area, love that the lobby is a hangout spot!

christina, the bar manager is just like a friend. i feel like i am at home when i stay there.

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the hotel had 2 pools golf course and a great fitness room

the outdoor spa hot tub

very responsiveness for room service even during busy time

to covid there was limited room service availability

wonderful pool

the lounge, bar and fireplace were wonderful

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told

setting, beautiful grounds, fantastic pool - seriously the best pool i've seen at a hotel in a long time

great location. wonderful place for walking and having a pet. lacks staff.

laundry on site.

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

location, price, wifi and kitchen.

good to see that the room has kitchen but when i walked in the room i smelled oily all around the room

look forward to seeing the swimming pool in summertime and renovations on the fitness center

rooms, and fitness center were all great

room service prompt, friendly and food was delicious and beautifully presented

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

comfy beds and the room was quiet. friendly desk staff. ample parking.

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

pool and gym were also closed

kids and myself were disappointed with the cleanliness of the pool

room, staff, & bar lounge was great

helpful desk and bar staff

also, when me and my kids went to the pool it was not over crowded

one night we went to the pool where there was at lest 15 young kids with 4 adults

quietness ~ felt like home away from home. love coming down for breakfast with my husband

enjoyed the space and the kitchenette

quiet clean breakfast ok

couldn't connect to the wifi

when i stayed there i called room service and guest service my role times to order room service from 8 pm until

we enjoyed our evening meal via room service

i made arrangements to have my room cleaned monday, wednesday and friday i didn't receive room service until

disabled soo it was difficult to use the pool since it had a ladder instead of walk-in steps

guest laundry

my kids loved the snack bar and free cookies

room was very dirty, paying for parking and wifi was unexpected and crazy considering the price for just the

need to pay for wifi

room very spacious and bed very comfy, bar staff friendly and informative

breakfast was excellent & sitting room with murphy bed & small kitchen was great

pool was packed and very loud

location, breakfast, room layout, maid service, fitness center

pool too small,

pool area needs vents the chlorine was very strong and the remotes in the rooms need changing

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

every thing was wonderful ,the staff, the room, everything we enjoyed the bar and the pool also.

the hotel is super clean including lobby, restaurant, and laundry room

the very functional rooms the free breakfast

enjoyed the omelet station and bar serving food.

designated pet relief area was full of poop, which was disgusting

we received a free upgrade upon check in and were placed in a room with a kitchen

i was happy with the location, and the laundry facilities and it was pretty clean.

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i would like to see a bag to carry dirty laundry in when we

the kitchen, never stayed in a hotel with one

kitchen

late check out till 4pm was also a plus

but an overpriced spa was offered

el tapeo restaurant was amazing and room service breakfast was delicious.

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

made us feel at home and were so awesome about the late check out

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

very clean! comfortable bed! best breakfast ever. polite front desk.

not enough parking!

wasn t a full service hotel. no room service or laundry service etc.

no laundry onsite

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

there were no laundry facilities.

no laundry room.

needs updating and laundry room

i am not complaining they do not have guest laundry

needs laundry room

there was no laundry room but in all it was a great stay.

the pool wasn t open to guest

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

that is ridiculous and the reception also charged for data service(wifi)

where on their website did it mention their evening bar and food service was going to be out of order do to the

breakfasts wasn't worth the money to high and the kids didn't like it

no laundry room that i can see, snacks over priced

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

it s always huge, clean and laundry on site

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the

hotel had laundry facilities

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

could use two laundry machines. ty for great stay

lack of laundry units on site

kudos and thanks for having laundry on site

stay i guess just a nit pick the housekeeper, forgot one of our glasses on our wet bar but everything

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

pet friendly without the extra fees that some hotels charge.

pool and workout area, sauna, hot tub were great

view outside room window was the pool and had to listen to kids screaming for hours

bad gym and non operational pool while still advertising it on the websites.

the swimming pool opened at 5:00 am. the shuttle service was excellent!

room service and breakfast

the place also had a bar in it so it was convenient for us

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

kitchen dvds players, free laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

loved the free laundry and gym facility

they even have free washers & dryers for guest laundry

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

free parking, free wifi, location and convenience.

breakfast was good, loved the location

staff was very accommodating, hot breakfast was great.

care for the pool and whirlpool

wasn't working for room service or any other service we reported that

is always nice to have a free breakfast included with the room even if it is only something

breakfast buffet

did not like the swim lessons taking place when we used the pool space was limited for swimming

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

breakfast just like fairfield inn and

we met very kids here but is very silent and great hotel

did not have breakfast covid

friendly and knowledgeable staff. pool was open really late. everything was nice and clean.

difficult to get in and out of parking lot due to congestion on main road most times of the day.

was excellent, the pool was nice , the staff was great, and the hotel was very clean and modern

the pool is cold

we started staying at springhill because of the very friendly staff, clean rooms, breakfast and location

they don't pick up dirty laundry

was no non-milk option at breakfast

is usually the same stuff and some of the kitchen help doesn't like to give us bacon whenits on the menu, one

the large rooms with kitchen area.

the pool and spa were not open, people should be able to request to have an appointment and a certain

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

very ckea. friendly staff. very good breakfast.

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

good car parking & free

bigger pool

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

did not attend breakfast

bath chipped, paint work everywhere scratched and peeling, no hangers, no batteries for the safe, wifi flaky,

great kitchen and laundry.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

lack of laundry items available for vending.

laundry

the laundry room and it was quiet

no laundry service

no laundry room

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

laundry would be nice.

no laundry facilities.

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

the dryer wasn't working. had to go to hilton garden inn to do our laundry

i wish you had laundry facilities!!

the breakfast was good. staff was very helpful and friendly. rooms were spacious and very nice.

the spacious rooms, the parking, the nice staff and the clean room.

lack of parking spaces. small pool.

from the hotel entryway to the pool/fitness room

loved the veggie quesadillas, and the bar setup was nice too

no good wifi

pool was cold n the hot tub was cold

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

they could change the breakfast menu from time to time, that would be nice

pool wasn't open & no breakfast.

could be eggs, meat for breakfast

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

to update washer and dryer for guest laundry

service, facility was not clean,laundry room tiles broken ceiling cracked

a gym with free weights, not just cardio equipment.

too many unsupervised young kids in both the pool and hot tub

our stay including breakfast but i ended up spending 18 dollars on breakfast for my two kids

clean facility kids enjoyed the pool

nice size rooms. good gym and pool area. staff very friendly and accommodating

pool could be open longer

the bar was also short staffed, i waited over 45 mins

we stayed three night and they didn t provide room service and the ran out of towels

no parking because most of it all blocked by construction dumpsters and vehicles

at night, when i open the room , no lights, all lamps unplugged, no internet, the hotel offer wifi free in all

wifi was almost nonexistent

parking close to your room

the wondering of random people near the parking lot

prices at the convenient snack bar were so expensive it was stupid to buy

there were kids running around the halls all hours

pool deck was slippery and unkempt.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

room service

laundry room

theres a laundry available , $3

breakfast was ok, very good chocolate chip cookies and the room was very clean and hotel was

i didn t get a chance to check out the pool or great fitness room, but other reviews said the pool wasn t

new year eve night we had a family stay above us that had lots of kids and adults, they were allowing the

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry room could be cleaner

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

great pool and spa. lovely breakfast buffet. spacious king room.

big room nice lobby gym on site front desk responses fast and friendly

non-smoking i had to step outside

staff was excellent , very good wifi and lot of restaurants nearby

we asked for a different non-smoking room and was accommodated with one

the manager was rude about the parking on the property

comfortable and clean rooms starbuck next door smoking rooms available

it was a nice quiet and safe location with plenty of parking.

breakfast was okay te

we thought the parking was somewhat inconvenient. the breakfast was lacking.

needed to do a much better job plowing/shoveling/salting the parking lot.

no continental breakfast like the ad false advertising on that

there is a laundry room on the grounds and restaurants and shopping malls everywhere

the laundry facilities

laundry is also available with purchase of detergent there

laundry room

location and the fact it had laundry

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car

i liked how they have a restaurant, bar and gym inside

potholes in parking lot

plenty of towels i like that they were a restaurant and an indoor pool that staff were very friendly

well, everything was good. but they didn't had laundry services. but all good.

no large towels in room, i had to ask gym was too small snd treadmill was broken light didn t work on desk

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

free parking free breakfast

plenty of parking, comfy bed i could go on and on

didn't have breakfast

pool and room

hallway carpets on first floor very dirty.

there was no room service for people who were staying multiple nights

wish it had a hot tub. pool could have been a tad bit warmer.

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

free parking

i did not feel safe with my kids swimming alone

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

the breakfast

carpet worn, room smelled like old cigarette smoke though non smoking

pet friendly

the extra parking lot was a bit scary at night. i would have appreciated a small room fridge.

kids loved the pool

was wonderful, kids loved the warm cookies

my kids told me that someone said room service and opened the door

or refrigerator, body soap, hair shampoo- shampoo did not lather up and body soap would like bar of soap instead

very nice hotel. loved the bar area!

like our stay in this hotel very nice people good service but the only think i don't like it the pool was cold

we took our kids (indoor) swimming and it started to rain outside, then the rain starts pouring inside also,

we wished they had a hot tub in the pool area but the pool was nice as we had it to ourselves that night

kids were in awe

walking through laundry room to go up the stairs.

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

the breakfast is always good

free (nice) breakfast free wifi free parking quiet place very clean

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

laundry machines are not clean

laundry out of order

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

no pool or laundry

the pool was amazing and i like how the fitness room is open 24 hours

next to the elevators and i could everyone using the elevators and it was until midnight that my kids were able

comfy bed, nice fitness center, great staff

room service. great food!

pool hours and check out time

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

laundry facilities worked fine

not find laundry??

laundry room was too far away and a little bit dirty with older machines

my catalytic converter was stolen while my car was parked in the parking lot overnight

party next door to my kids room. walls were apparently thin & their talking kept them awake.

beds were comfortable. pool was nice. the staff was very friendly and helpful.

so i could rest as there was a big high school group checking in and i needed sleep without noisy kids so they

gym needs to be modernized and better fitted out

pool area clean and fun for kids

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

the location of the hotel, free parking and friendly staff.

free breakfast internet parking lots of places to dine in surrounding area

i was given a king room and we needed two double beds because we have 2 small kids and need extra room

vending machine, laundry room if you need to wash

good room setup, laundry facilities

didn t drain, no sugar for coffee, ran out of laundry detergent for onsite laundry

the kitchenette and laundry

oh it had a laundry basket

also parking lot is pretty big

only thing that i could say would be a bigger pool and floating toys for children

kitchen counter and living room was the smallest i have ever seen at an embassy suites

bar tender wouldn t accommodate my request to have pineapple juice- she informed me it wasn t

on night of check in for shuttle service to event as of the am they said they do not travel to that area

laundry service was free so that was very nice

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

breakfast was included, and free laundry on site

rooms are spacious and convenient parking

they charge for everything parking food laundry

room by the laundry was not

kids liked the pool. the room was nice. the size of the room was nice as well.

free shuttle to the airport. restaurant within and lots of alternatives close by. very clean.

good wifi and nice room

access to a guest laundry room

pool area was relaxing-would have loved a hot tub

clean, easy location, had a shuttle to midway, security in parking lot

rooms were very clean, staff were amazing, and free shuttle trips to and from the airport and train station

i love the bar and restaurant

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

it was very useful to have the laundry facilities

desk didn't have quarters for using the guest laundry machines

room was right next to the pool

very clean, nice pool, decent breakfast, good coffee,

fenced area with airport shuttle. grounds were nice.

loved that there was an airport shuttle that ran every 20 minutes, which gave me access to cta and city buses

the lady in the kitchen is the best

free wifi, kitchen

the kids loved that the pool stayed open until 10 pm

service and this guy help me and my family out to get the tv work for our game and we love pool everybody wad

i like the room how it was set up. two tvs for convenience . the pool. staff was friendly!

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby

were black kids -( about 30 of them) that took over the whole pool the entire night we were there

walls are thin you can hear into other rooms and the lobby had kids everywhere playing in the halls and lobby