used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

a great bonus was the self-service laundry room very convenient for longer stays

housekeeping was folding laundry in a conference room

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

i booked this hotel is because it was the only one still available at the time with a gym and room service

view from room, great decor, large room, clean, friendly staff, lots of parking in well-lit parking lot

price was great for such a nice hotel with a pool!!

room service was very good as well

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told

having worked in this industry the bar staff is below average extremely impolite

good gym large rooms helpful staff

the spa was so relaxing, the pool was such a nice scenery.

and by the way we wish the customer service at the front desk and valet to the pool and spa matched

laundry on site.

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

room had working kitchen full size fridge etc

floor was all sticky, and the sink in the bathroom was clogged all the time so we had to use the kitchen sink

couldn't connect to the wifi

couldn't hook up the game system to the wifi

clean room, quality bedding. an excellent continental breakfast.

we enjoyed our evening meal via room service

like to pay for extended wifi to stream videos

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

was charged for room service i did not order and i have not been able to get this resolved as of yet

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

there were no laundry facilities.

no laundry onsite

wasn t a full service hotel. no room service or laundry service etc.

pool was too cold and there was no laundry room

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

i couldn t even let my kids in out of the pool unless an adult was holding their hands the

clean, free parking. kids love the walking thru between two rooms.

kids and myself were disappointed with the cleanliness of the pool

the gym is poorly equipped and two of the pieces of equipment don t work

small pool for such a big hotel

that is ridiculous and the reception also charged for data service(wifi)

small bar inside

breakfasts wasn't worth the money to high and the kids didn't like it

the pool was very clean and the temp was perfect

laundry was extremely dirty

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

breakfast eggs

everything, breakfast always good , room was nice and comfy

rooms were nice, would like to have families with kids and adults only floors separate.

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

guess the only thing that was an issue was the pool it was super hot in there and when we got to are room we

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

clean place, perfect location, and pet friendly

guest laundry

room was very dirty, paying for parking and wifi was unexpected and crazy considering the price for just the

free wifi means only lobby area...

it was also a plus to have free gym access

spacious room, very clean, modern. breakfast was included.

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

breakfast was excellent & sitting room with murphy bed & small kitchen was great

the outdoor pool was not open. i wish we would have known this prior to check in.

didn t make it down for breakfast but friends enjoyed it. my room was exceptional

too many kids in the pool and hot tub and not enough towels in the pool area

pics provided of laundry and trash we took out

they even have free washers & dryers for guest laundry

loved the free laundry and gym facility

kitchen dvds players, free laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

nothing..i liked it all...except maybe the pool temp could have been a few degrees wamer.

liked the the fact there was a full kitchen besides the stove

large rooms, cozy beds, free and good gym, good swimming pool

the room kitchen was nice. i liked it for sure.

pool, breakfast, hot tub

i am not complaining they do not have guest laundry

needs laundry room

needs updating and laundry room

no laundry

no laundry room.

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

breakfast just like fairfield inn and

we felt like royalty! the kitchen was nice.

the breakfast area was nice, but it would be good to offer regular white bread as part of the menu

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

but an overpriced spa was offered

ordered coffee room service 6am didn't show up till after 7am

made us feel at home and were so awesome about the late check out

had spoke to someone at the front desk about a late check out and had confirmed the time

lack of laundry units on site

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

hotel had laundry facilities

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

the laundry room and it was quiet

great kitchen and laundry.

laundry

lack of laundry items available for vending.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

no laundry service

main entrance is very narrow and through the laundry place

no laundry facilities.

no laundry room

laundry would be nice.

clean, spacious and laundry facility

nice kitchenette for families. good breakfast.

as a parent that makes their kids rinse off, it was difficult to use

as a parent that makes their kids rinse off, it was difficult to use

loved tha pool beds felt great

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice

shuttle is limited and wasteful

the dining room and bar area was extremely nice

the gym was nice and pretty well equipped especially for a hotel gym.

very clean, guest service was very helpful room service was spot on with every need.

they need to remove the ridiculous columns and revise and update the outdoor rock waterfall area -parking was

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

it s location near to a golf course gave it a resort-feel

only downside was in the morning the parking lot was a bit slippery even though it was coated with salt

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

love the breakfast idea also $10 for adults and free for kids

didn't display pet fee when booking. supposed to be 75, but charged me 50

room service during our stay despite several requests

conveniently located near shopping, free parking for guests and the staff was pleasant.

the staff were very nice and friendly and allowed a early check in and late check-out with no problem

it's unfortuante the hotel bar and restaurant were not open, but completely understandable

a special thank you to orlando, our shuttle driver and all the reception and bar staff who were really helpful

gym open 24/7

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

it's a lot easier with kids to be able to just leave the keys in the room than stand in line

spacious and clean room, free parking, swimming pool, breakfast included.

good selection of food for breakfast friendly and helpful staff lots of free parking available close to route

the hotel is super clean including lobby, restaurant, and laundry room

staff let us have an early check in.

you'd think we we're sleeping at an gymboree or

clean, modern...loved the kitchen

designated pet relief area was full of poop, which was disgusting

flowers out front, parking, bananas and cereal, king bed

thus, i wasn't necessarily expecting turn down service or a loaded hot breakfast buffet

no pool

outdoor pool not open on sweltering weekend

there was no eggs bacon or sauages for breakfast not a big selection

the pool was kid friendly, and the workout room was great too

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

t work in the gym, i tripped on one because the belt wasn

to reviewers who complain breakfast wasn't included - it's in the description

also the best part is the shuttle service that the hotel provides

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

the one laundry washer was not working

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

pet friendly

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the gym is fine, and breakfast area enjoyable with really nice staff

and a wet bar with minifridge and microwave in the living room

pool

swimming pool was a little cold. hot tub was good, though.

laundry room

the laundry and ice were close but laundry always out of order

the laundry facilities

location and the fact it had laundry

there is a laundry room on the grounds and restaurants and shopping malls everywhere

pool deck was slippery and unkempt.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

room service

there were kids running around the halls all hours

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

gym was run down.

the bathroom was a bit bigger and that there was room service for dining

attendance at bar and restaurant

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

pool and hot tub were a hit for both the adults and kids

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i would like to see a bag to carry dirty laundry in when we

i was happy with the location, and the laundry facilities and it was pretty clean.

by mistake she overcharged us another third pet fee and after appologizing, she took the third charge off

nice big rooms...... nice kitchen

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

also, pool is a plus in our stay for the kids

pool. quiet

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

the pool was the best part.

perfect location. pool was big and warm. plenty of parking

then security comes at midnight, saying the received compliants about kids, but it was the large families across

clerks was polite and everything was clean beds was comfortable i also like how the parking was set

breakfast was fine. we enjoyed the fruit, eggs, meats and other offerings.

there was no room service for people who were staying multiple nights

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

the laundry has become expensive - over $5 to wash and dry a single load

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

wonderful. room service was good, on time.

beautiful impressive hotel with lots of free parking

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

size of the room, the staff was pleasant bar and restaurant available on property, didn t have to leave hotel

restaurant and bar on site .

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

a plus, this hotel is pet friendly

free parking, ok showers, no holding fee

off the highway, affordable for the area and not too far to a train station with ample parking

well, everything was good. but they didn't had laundry services. but all good.

room service was poor

they have a fantastic breakfast

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

convenient great parking good breakfast

many kids on premises

work started the next morning at 8am banging and drilling right above us while our kids were still sleeping

i didn t get to test the wifi on my phone but my phone reception was so good i didn t even think about it

then once i moved to another room there were kids running up and down the hall all night, like a stampede

kids being loud, the shower and bathroom setup, and the small spaces for a large amount of people

when allowing customers to book for some big school event they should find a way to keep the kids away from

this is a slow hotel so if you like action and conversation at the bar this is not for you.

the staff was awesome and the location is beautiful. the bar setting was very nice too .

it was a prom going on so was busy and parking was crazy

the bar in the lobby made some great drinks

we wished they had a hot tub in the pool area but the pool was nice as we had it to ourselves that night

friendly bar attendant in the sports bar off the lobby helped us wind down after a long day

very nice hotel. loved the bar area!

good wifi connection

did have a working pool which my kids enjoyed

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

they accommodated me with a much needed early check in! great staff!

easy parking (free)

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

walking through laundry room to go up the stairs.

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

i had everything i needed including wifi, hair-dryer, iron, etc

be availability of a smoking room

well maintained, clean. pool and spa in great shape.

the ladies bathroom in the pool area had over flowed and wasn't welcoming.

the pool was amazing and i like how the fitness room is open 24 hours

pool was available and everyone was extremely nice

it was so bad that my kids wanted to leave

keep clean in hall and laundry is very flithy

laundry out of order

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

laundry machines are not clean

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

great choices for a hit simple breakfast

wifi and no toothbrush and iron inthe room

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

excellent breakfast and facility was very clean and convenient location

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

breakfast was good

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

we ordered pizza from outside for the kids but had no paperplates or eating utensils

pool area clean and fun for

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

small gym but with some free weights which is great

so i could rest as there was a big high school group checking in and i needed sleep without noisy kids so they

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

it has a pool and work out room

breakfast choices would have been the only thing i wasn't crazy about.

the whole breakfast was great

bigger towels for the pool

could not enter door from parking lot because we had no keys

room, smaller then downtown location though nice front desk staff good pool ( not heated) great happy hour

all the immunities friendly staff excellent breakfast!

great breakfast and cocktail hour. clean nice updated rooms.

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

also, completing with the hoards of kids at breakfast on the weekend is getting old

wifi never worked, though i inquired about it several times.

continental breakfast could have been stocked a little more

pool was open until 11pm which was good because after being in the city the kids were still able to go to the

laundry service was free so that was very nice

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

breakfast was included, and free laundry on site

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

breakfast area too small ...crowded into small semi circle

it was very useful to have the laundry facilities

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

desk didn't have quarters for using the guest laundry machines

i love the breakfast, especially those irresistible cinnamon rolls

location was convenient, lots of parking and good access to door clise to room

laundry not working and i really needed it

laundry room on premises

laundry facilities

mini fridge, microwave, tv, laundry room, ample parking

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room was too far away and a little bit dirty with older machines

not find laundry??

laundry facilities worked fine

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

also wifi signal wasn't very strong

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

no water - there's only a fountain behind the gym, and you either drink or fill from it atm machine on site:

did not have breakfast, i had to rush to the airport

parking issues, all parking is already sold for long term airport parking

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

little blind spot kind of situation in parking lot

clean and friendly service. breakfast was ok. great location

the wifi is very slow even for just browsing on a phone

breakfast

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

got a nail in my tire and parking

not exactly pet friendly

the pool and free breakfast for my child

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

great parking and amenities. the staff was very welcoming and helpful.

everything. from staff to rooms to breakfast

bigger pool

were fine for breakfast

the parking and the location along with hotel was absolutely great

didn't like that the breakfast didn't have any sausage or bacon

the kids loved the inside pool and the hours

the pool is cold

was pretty small, but not usually too crowded for kids to enjoy

they don't pick up dirty laundry

was very disappointed ud83dude1e in the advertisement of a bar & restaurant( not open~no bartender on staff),

all rooms were big and had a kitchenette

broken and has been for 2 years not enough staff - no room cleaning although advertised and the bar was

stayed on first floor, and could hear kids running over my head as i tried to sleep.

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

no laundry facilities

there is laundry room for the guests

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

only issue we experienced was very poor wifi connection

great new hotel. lovely interior and upscale decor. staff is very friendly. wifi is great.

they could not give us an early check in but gave us a parking pass to pack in the garage

seriously a drink at the bar would have gone a long way as a courtesy, but truly no one responded at all

pool

i also liked that i had free parking and a not so early

no good wifi

great facility. pool area was great .

was no walkway shoveled from the parking lot to the front door

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

great breakfast

the pool area was very cold.

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

the pool

on your right is the breakfast nook

pool and hit tub were perfect temp

no pool, same breakfast every morning.

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

view is basically parking lots, but i hardly came here for the view from the window

i liked the wifi

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

close to bus station and other commodities such as laundry washing, diners etc

price, staff, location, free parking

great services, free parking, cleaner than many 3 or 4 star places

to update washer and dryer for guest laundry

service, facility was not clean,laundry room tiles broken ceiling cracked

i liked the bar for evening getaway

with kids, that was the most horrible part

the wifi stopped working a little after 9pm and never recovered

in the guest area (gym laundry food) was stocked after a breakfast rush and i was starving

convenient location, big parking, clean big rooms, helpful staff, free gym and laundry

good amenities- self-serve cafe, free laundry, workout room

nice facilities - laundry room, gym

the workout room and being able to do our laundry was great

very clean hotel. rooms were good size. breakfast was nice. helpful staff

kitchen

spacious room. mini kitchen. windows open. better then most breakfast

also very grateful the hotel is pet-friendly and even provides bags to clean up after pets

needed adult supervision by the pool

laundry room

theres a laundry available , $3

pool towel

pet friendly, location was great

i always look forward to breakfast in the mornings & the different varieties to choose from