i was happy with the location, and the laundry facilities and it was pretty clean.

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

breakfast was not at all good. wifi speed was horribly slow.

by mistake she overcharged us another third pet fee and after appologizing, she took the third charge off

guest laundry

room very spacious and bed very comfy, bar staff friendly and informative

the five dollar parking pass needs to stop.

are spacious and adorable like a little apartment, very clean and comfortable, complimentary breakfast is

need to pay for wifi

breakfast was great. i liked that three mornings in a row were different varieties of food .

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

outside pool still down :(

clean, friendly, great breakfast, and tons of amenities within 3-15 minutes

there was no laundry room but in all it was a great stay.

i am not complaining they do not have guest laundry

no laundry

no laundry room.

needs laundry room

i loved and my kids loved it.we love the breakfast ud83dude0b. we come back again and again

restaurant and bar had excellent service

pool area was amazing

temperature of the pool

it would be nice if a free breakfast and cocktail hour was offered similar to embassy suites

hotel had laundry facilities

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

lack of laundry units on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

thanks again for a great breakfast-on top of all that great service

i love the new look and was able to rest no kids running around

the wifi is confusing and a bit slow.

breakfast

open snack bar .

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

the next morning the maid said laundry wasn't done to give extra

parking was available and very

in to s dirty room, dirty diapers all over kitchen, floor filthy, counters sticky, counters and chairs dirty

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

sheets on both beds so the sheets kept coming off all night booked a room for two adults and two kids only had

the hotel is also located conveniently near a golf club, amc movie theater, shopping mall with plenty of eating

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the hotel had 2 pools golf course and a great fitness room

wifi was unusable it was so slow and the carpet was stained everywhere

shuttle and drivers help full ness. the

the location was close to shopping and the setting was beautiful, overlooking a golf course.

room had a really bad odor in the carpet and furniture

the room with 2 queens for our adult kids was great but our room wasn t ready until after 330 and we were

gym is a big disappointment

swimming pool, whirlpool, sauna

not very quiet either, could hear hallway and the gym on floor below pretty clear

main entrance is very narrow and through the laundry place

no laundry facilities.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry room

laundry would be nice.

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

the bathroom & kitchen were both nicely updated

liked the kitchen and the room just in general

the breakfast could have been better

laundry

great kitchen and laundry.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

lack of laundry items available for vending.

the laundry room and it was quiet

no laundry onsite

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

pool to small

i like the ability to schedule my kids swimming times. it really helped with planning.

the room was still at rose petals from people before us

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

very little i did not like. did need plastic laundry bags !

a great bonus was the self-service laundry room very convenient for longer stays

housekeeping was folding laundry in a conference room

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

they even have free washers & dryers for guest laundry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

loved the free laundry and gym facility

there was a coin-op laundry room for guests, but only one washer and two driers available

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

laundry was extremely dirty

breakfast eggs

breakfast is always hot and ready, staff is always friendly and helpful and the location is perfect

were in suite 221 returning for second day to find no room service

the bar was good!!!

went to celebrate my daughter's 10th birthday and the gentleman put us right across from the pool

good breakfast. ample parking

friendly staff and the hotel is pet friendly. room are comfortable and clean.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

first room i had dirty laundry was out side the door and a big party next door

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

free parking

the bar in the lobby made some great drinks

location, great pool.

the parking area to check in was full

parking lot is small so youhave to park on far nw side of property; the parking lot lights are few

my kids told me that someone said room service and opened the door

had plenty of parking onsite

we took our kids (indoor) swimming and it started to rain outside, then the rain starts pouring inside also,

kids were in awe

did have a working pool which my kids enjoyed

one of the guy did not even want to give water to the kids

pool/ jacuzzi and gym are the largest and best equipped i ve seen

sauna and gym were great

lots of family's with kids cause there is a pool

yes i would like the gym to be 24/7. i workout twice a day.

the spa and pool was a plus

laundry is also available with purchase of detergent there

location and the fact it had laundry

there is a laundry room on the grounds and restaurants and shopping malls everywhere

the laundry facilities

the laundry and ice were close but laundry always out of order

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

i couldn’t even let my kids in out of the pool unless an adult was holding their hands the

the gym is poorly equipped and two of the pieces of equipment don t work

helpful desk and bar staff

i couldn t even let my kids in out of the pool unless an adult was holding their hands the

the one laundry washer was not working

laundry room could be cleaner

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

walking through laundry room to go up the stairs.

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

they had smoking rooms! that definitely made the trip even better!

the spa tub

pool was available and everyone was extremely nice

better kids brkfst

to many unattended kids in pool

the pool was amazing and i like how the fitness room is open 24 hours

i ordered in room service, which had two extra service charges on it

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

laundry out of order

laundry machines are not clean

no pool or laundry

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

made us feel at home and were so awesome about the late check out

we did not eat breakfast but the bar service was great! ample parking was available.

but an overpriced spa was offered

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

of amenities like soap, no shower cap, told there would be evening shuttle service to dinner,then there was no

also, when me and my kids went to the pool it was not over crowded

beds were good. breakfast was great! while experince was wonderful.

really digging into the weeds of the website that there was $100 additional fee for bringing a pet

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

the pool area was clean and not packed

the snack bar was very limited or barely stocked and very inconvenient

getting the use of a refrigerator; rapid room service and cookies.

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

that there is no pick up shuttle from o'hare airport

bad gym and non operational pool while still advertising it on the websites.

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

room service was great.

the bar and food

and a wet bar with minifridge and microwave in the living room

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

gym needs to be modernized and better fitted out

party next door to my kids room. walls were apparently thin & their talking kept them awake.

pool area and courtyard, ideal for families

party next door to my kids room. walls were apparently thin & their talking kept them awake.

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

ample parking

love the breakfast idea also $10 for adults and free for kids

didn't display pet fee when booking. supposed to be 75, but charged me 50

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

the location of the hotel, free parking and friendly staff.

free breakfast internet parking lots of places to dine in surrounding area

not enough parking in front.

room, smaller then downtown location though nice front desk staff good pool ( not heated) great happy hour

the bar staff at the complementary reception was not very friendly

parking was a bit of a challenge with a huge wedding at this location nothing that would keep us

the complimentary breakfast was really good compared to other hotels i've been to.

parking is behind the hotel with access only thru the front.very busy over the easter weekend.

place was just amazing from security to the cook to the room service to the front desk clerk

the pool room was a little small but nonetheless very relaxing.

the pool and whirlpool were clean and comfortable

the kitchen crew were way more attentive than the front desk, they made the stay worth wihile..

pool was nice, my daughter had a great time

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

laundry service was free so that was very nice

breakfast was included, and free laundry on site

staff was very accounting for early check in

breakfast so bad

sign posted not to take breakfast to your room?

flowers out front, parking, bananas and cereal, king bed

wish the breakfast had at least some protein like hard boiled eggs

thus, i wasn't necessarily expecting turn down service or a loaded hot breakfast buffet

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

it was very useful to have the laundry facilities

desk didn't have quarters for using the guest laundry machines

there desperately needs to be a towel bar at the sink for the hand towel

breakfast was fine. the public areas were airy and well-lit and modern and comfortable.

the room service was prompt, courteous and delicious

it s location near to a golf course gave it a resort-feel

room service was great and the hotel staff was over the top

hotel advertises a shuttle which is why i chose the hotel

the bar was stunning

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

not find laundry??

laundry room was too far away and a little bit dirty with older machines

laundry facilities worked fine

clean, has wifi, a comfortable bed, a working tv, microwave, great for the money but don't expect anything

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

i liked how they have a restaurant, bar and gym inside

easy check in , plenty of parking and conveniently located

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited

staff was rude would be nice if the bar staff spoke better english

the hotel is super clean including lobby, restaurant, and laundry room

nice bar downstairs with some food being served also

cleaningness, amenities, location, the continental breakfast is the most exciting part!!!!!

great to have full kitchen with teens and tweens a full fridge and microwave was key

clean rooms, a nice pool, and a gym

impressive modern decor!! love the gym. enjoy having a bar in the lobby!!

the pool was ok, water was a little cold but would have loved a hot tub instead

when i pulled up to the hotel were groups of people with coolers in the parking lot walking up to the hotel

the fitness room and pool were a nice touch

many kids on premises

clean, spacious and laundry facility

wifi and staff were horrible

my kids loved the breakfast variety

staff was very friendly and helpful. breakfast was great! i would definitely stay here again.

kids indicated the pool was ok

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

pet-friendly too

room was very clean and big. great shower area. good breakfast.

kids loved the breakfast

are very comfortable, rooms are clean, staff is very friendly, pool is warm and relaxing

the shuttle van not commuting to the train station, but it wasn t that bad

breakfast was not free.

night the pool was closed so my kids couldn’t swim but it was back open sunday morning and the kids got to

was nothing i didnt like only that there was somepepole that were loud and hanging out in the parking lot but

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

wide and clean. good price. facilities includig laundry and dry machines.

wifi was horrible

kids were in the pool area up until it closed

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

pool and hot tub were a hit for both the adults and kids

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

location, view, hotel layout, easy to use parking garage

the gym was not open due to the covid, but i understand safety is always first.

no room service option or info shown in room

the upstairs bar was very nice and the lobby living room was lovely

laundry wasn t good it didn t work well they are broken

nice facilities - laundry room, gym

good amenities- self-serve cafe, free laundry, workout room

in the laundry there were about 5-6 washing machines, but only 2 were working and 1 of the 2 that were

convenient location, big parking, clean big rooms, helpful staff, free gym and laundry

same breakfast everyday

rooms have everything you need including a kitchen with appliances, dishwasher, and dishes

good location, nice breakfast, nice room with plenty of space.

pet fee too high. we were there 12 hours f o r $100.00!! really!!#????

we mainly went to take the kids swimming

i loved that i could do my laundry too

the kitchen was fully equipped

breakfast option and free parking

the parking lot was kind of small and often had multiple spots blocked by trailers

past 2 times i've stayed here, some families let their kids dominate the pool area, screaming, running, and

having guest laundry and a snack bar was convenient

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

staff, the free laundry for guests, the room, the location

- wifi is really bad: i complained once, and they rebooted the router (after 30' on the phone with

close parking to door

the pool was small but it worked the kids still had fun.

breakfast was good

my beginner-swim kids had a great time using the pool (but see below)

my beginner-swim kids had a great time using the pool (but see below)

during check-in i was asked how many times i wanted room service to clean my room

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

trouble getting into the parking lot the first time - requires going past and making a (legal) uturn

breakfast was okay.

laundry not working and i really needed it

mini fridge, microwave, tv, laundry room, ample parking

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry facilities

big lot. comfortable rooms. fridge & microwave. laundry.

breakfast, laundry service, pool, extra space

great location and fast wifi. a lot of variety with breakfast and amazing food!

kids love the breakfast and the pool

room didn't have a working phone, second room had stains on carpeting and no wifi for a three night stay

the kids in my party was very disappointing about the pool

the bartender was super nice and kept the bar open for us a little longer so we could watch the end of

to stay on the 5th floor this time and, with kids, that can seem so far away from the door

the kids love the pool area, too

the kids love the pool area, too

going out of the parking lot was a bit tight and the pool was a bit on the smaller size:)

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

the laundry has become expensive - over $5 to wash and dry a single load

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

pool should be more heated and the pool area

the only way to get to the parking lot was via multiple speed bumps

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

small pool. but only because my daughter was expecting something bigger.

when the waffle machine part of complementary breakfast wasn t working they went out of their way to fix it

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

i wanted to remark specifically on the breakfast provided

difficult to get in and out of parking lot due to congestion on main road most times of the day.

great pool and gym

kids loved the breakfast buffet

was delicious, staff at check in and breakfast bar were super nice and bed was very comfortable

they don't pick up dirty laundry

they allowed kids in the floor above us to run in the hallways and in their room all night

all rooms were big and had a kitchenette

was super helpful and the hotel was really nice the pool was being serviced but the hotel staff informed me that

really good breakfast

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

breakfast on site

was met by a police officee in the parking lot because i had apparently been sitting too long finishing up a

was continental breakfast every morning between 6a-9a

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

tv and internet worked well, and parking was plentiful and free

the amenities, the parking, the polite staff, the comfortable bed

lack of parking spaces. small pool.

it would have been nice to have room service with such a nice hotel as this, and some housekeeping while called

great facility. pool area was great .

very convenient location, beautiful hotel, clean room, comfortable bed, lots of parking.

i also liked that i had free parking and a not so early

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

breakfast was ok, it im not really a breakfast eater

the room decor. the fitness center, the breakfast

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

friendly staff great location and ample parking

more handicap parking ?

no pool, same breakfast every morning.

service, facility was not clean,laundry room tiles broken ceiling cracked

to update washer and dryer for guest laundry

the gym may need an update.

air conditioning was leaking everywhere and my kids slipped trying to get into the room & all they did was put

that the spa and hot tub was not available at the moment

well, everything was good. but they didn't had laundry services. but all good.

liked their pool and the breakfast in the morning and it was quiet and it s around a lots of restaurants and

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

breakfast was great

convenient great parking good breakfast

management only offered 2 out of 4 nights refund and refused to take care of luggage and laundry

new laundry and dryer machine, better breakfast, and more cleaness of the rooms, friendly staff in tve

laundry service machines very old and dirty, staff in the front office very unfriendly, cleaness of

lack of selection in breakfast foods.

the fitness room

laundry room

theres a laundry available , $3

my wife loved the breakfast

is our third time there and we love their pool and their free breakfast and the people upfront are super

the tv setup was complicated, kids running around with no parental supervision.

pool area was clean

got back from the funeral 10 minutes before the kitchen closed, so the bar manager nicely asked the kitchen

the water on the pool is too cool

pool is nice and the rooms are great

big enough for me to bring my 4 grandkids

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the bathtub had some staining which my kids freaked out

pool needs a adult time adults who pay to relax can not enjoy swimming with kids yelling jumping in as a paying

the breakfast area could be larger. it is a popular hotel and the dining area was busy.

huge number of unruly kids in halls and public areas

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

gym was good too with a new peleton bike included

complaint is the swimming pool was too cold to get into

i am on vacation i expect room service every day

the location was great. parking was good. room had a fridge and microwave.

needed to do a much better job plowing/shoveling/salting the parking lot.

i loved the veterans parking spot

parking light shined right into the room

the breakfast was good and the lady serving it was real friendly

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

no pool

they were pet friendly

staff , no good wifi, no towels

bar and restaurant staff were so chill, so cool

the suite was beyond plush!!! the gym and spa were beyond great!

in the bar area, the food choices are disappointing.

the staff at the hotel and the bar were personable and outstanding

room service was quick. the spa was lovely

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

location is great. employees were super kind and hospitable. convenient parking lot.

pet friendly, has a large pet area outside

parking lot was difficult to get into.

breakfast was lacking for a hotel in this price range,

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

the pool was a bit questionable. the rooms need remodeling.

plenty of parking. very clean property. landscape is very nice.

my wifi didn't work

plenty of free parking, decent exercise room, and nice walking paths in the area

continental breakfast, tv channels, wifi and parking

i also noticed people hanging out in their vehicles in the parking lot

the wifi connection was decent

full breakfast

breakfast was really good

great pool

pet fee was not made public enough and was a steep price

small but good breakfast

great value and close to top golf.

book this hotel because there was a pool available and when you travel with kids do you want some thing for them

easy parking. nice clean room for the money. would stay again.

breakfast was plentiful and rooms adequately furnished

my kids loved it