laundry room, and dishwashers in the room with oven in kitchen

great kitchen and laundry.

laundry

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

the laundry room and it was quiet

laundry would be nice.

no laundry facilities.

no laundry facilities

no laundry service

main entrance is very narrow and through the laundry place

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

did not attend the breakfast.

liked the kitchen and the room just in general

the breakfast was very delicious everything was wonderful we also loved the kitchen

pool ,room ,fitness center, house keeping, service desk, and the bar .

i liked the fact that the hotel was clean, the pool was nice, and parking wasn't too bad.

loved that the gym was right across from our room and our morning breakfast was just around the corner inside

as it is near i88 355 close to oakbrook mall and eateries room was clean bed was comfy plenty of parking

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

gym is ok, but crammed there is nothing around the breakfast is neither healthy nor tasty (or is it

the room with 2 queens for our adult kids was great but our room wasn t ready until after 330 and we were

the pool was massive and the room was very comfy!

no laundry onsite

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

at how clean the rooms were, how amazing the space was in general, the bar/reception area, and breakfast was

amazing place.... for kids...

wifi worked well

too many kids in the pool xtra time for adults

never did get the wifi to work

the pool was very clean and the temp was perfect

beautiful courtyard and good size pool for the kids

breakfasts wasn't worth the money to high and the kids didn't like it

small bar inside

newer, clean with health center and pool.

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

wifi i very bad

bed looked comfy enough, kitchen was as expected

pics provided of laundry and trash we took out

the rooms are amazing free breakfast free laundry 24 hour pantry

they even have free washers & dryers for guest laundry

kitchen dvds players, free laundry

loved the free laundry and gym facility

laundry is also available with purchase of detergent there

the laundry and ice were close but laundry always out of order

laundry room

location and the fact it had laundry

there is a laundry room on the grounds and restaurants and shopping malls everywhere

needs laundry room

needs updating and laundry room

no laundry room.

there was no laundry room but in all it was a great stay.

i am not complaining they do not have guest laundry

hotel had laundry facilities

kudos and thanks for having laundry on site

lack of laundry units on site

could use two laundry machines. ty for great stay

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

guest laundry

they charge for parking

no bar

pool facilities were wonderful, but we did notice that the pool floor (bottom of the pool inside)

breakfast was fantastic

outside pool still down :(

i really liked the little kitchen area in the room

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

location, breakfast, room layout, maid service, fitness center

good breakfast, comfortable bed and spacious room

there was a coin-op laundry room for guests, but only one washer and two driers available

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

laundry was extremely dirty

was very nice, everything is clean, there is a lot of parking next to the hotel, there is a nice gym where me

the breakfast was really good and they offered a lot of variety

prices were good, facilities clean, rooms and pool very nice

every amenity possible to maximize our stay , and a great restaurant and bar to relax in

also the room service people were very nice and

the staff were very nice and friendly and allowed a early check in and late check-out with no problem

pool closed at 10pm on a friday evening so my kids did not get to swim.

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

laundry room could be cleaner

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the one laundry washer was not working

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

location, breakfast menu.c

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

room service was very good as well

the hotel had 2 pools golf course and a great fitness room

parking lot was a bit packed but it offered spacious parking towards the back, past hotels have

the parking situation could have been a bit better.

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

plenty of parking and good water available in the gym and pool, which were also nice

easy check in , plenty of parking and conveniently located

plenty of towels i like that they were a restaurant and an indoor pool that staff were very friendly

potholes in parking lot

tub had grab bar but not really an accessible room

swimming pool was a little cold. hot tub was good, though.

short stay so didn't make use of many of the facilities other than the gym which was good

liked the pool

the front desk staff amazing the room service amazing every thing was amazing!!!!

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

bar and restaurant were closed

the gym is poorly equipped and two of the pieces of equipment don t work

clean, free parking. kids love the walking thru between two rooms.

pool workout room bar food

nice room very clean. the pool was nice also oh and the breakfast was outstanding

room service

they dont have those heath bar at rhe front anymore

the pool and whirlpool were clean and comfortable

it was a snow storm and my kids played in the snow

the time it took to resolve the situation took me away from spending time at the roof top bar with other family

made us feel at home and were so awesome about the late check out

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take

i really liked the gym with 24 hour access

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

advertised room service which i needed as i am in down for an appt related to a back

5-room service was not made after one night stay

getting the use of a refrigerator; rapid room service and cookies.

location bar and bartender was nice

was no microwave refrigerator in my room i had to pay for it also when i got room service i was charged twice

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

parking lot was small. coffee maker was in the bathroom. just little stuff. great hotel.

breakfast was a great start the next morning

the kids got in and then right out shivering, so that was disappointing for an indoor pool

of into the forest ,the room itself was quite spacious ,most importantly i was able to get early check in which

wifi kept going out

the pool is always warm and the kids enjoy swimming in it

the spa was

the kitchen pans. i used a lot of butter and food still stuck.

i like the pool and spa for me and my kids

quietness ~ felt like home away from home. love coming down for breakfast with my husband

roomy it’s different things to do for adults an kids it’s a great experience to do to get away we’ll be

the room was very clean. the staff was very friendly and helpful. the pool was great.

my beginner-swim kids had a great time using the pool (but see below)

the wifi is very weak unless you pay an additional $5 a night.

during check-in i was asked how many times i wanted room service to clean my room

my beginner-swim kids had a great time using the pool (but see below)

the pool was good to relax in, and the gym was well equipped

laundry room on premises

big lot. comfortable rooms. fridge & microwave. laundry.

guest laundry did not work

mini fridge, microwave, tv, laundry room, ample parking

laundry facilities

i was happy with the location, and the laundry facilities and it was pretty clean.

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

the fact kitchen was bare nothing but stove fridge microwave yet nothing to use nor dish liquid to

nice big rooms...... nice kitchen

a great bonus was the self-service laundry room very convenient for longer stays

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

housekeeping was folding laundry in a conference room

they need to remove the ridiculous columns and revise and update the outdoor rock waterfall area -parking was

the bar was stunning

room service and the hose keeper

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

shoutout to the valet staff who were brilliant, and valet parking is complimentary!

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

no info in room about amenities... no wifi instructions ac was loud

pool should be more heated and the pool area

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

free breakfast free parking pool

the hotel is super clean including lobby, restaurant, and laundry room

great to have full kitchen with teens and tweens a full fridge and microwave was key

breakfast included a wonderful omelet station

the pool area didn't seem as clean especially where people step and put their feet.

breakfast was tasty and you had many types

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

room did not have soap, hand towels, laundry bag

we had to wait for laundry to get finished

bath tub type shower and gym hygiene

i absolutely loved the addition of the pool and the wide selection for breakfast

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

my grandbabies loved the pool and the breakfast

i had huge problems accessing the free wifi.

the top floor and they gave it to me and i could see the city of chicago everything was great my kids liked the

that said, there was a second sink in the kitchen area, so i don't know why the bathroom sink couldn't be inside

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

spa tub was not cleaned properly

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

okay hotel was nice not any major issue overall everything was good price location room parking

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

the wifi, even the subscription wifi, was terrible

the kitchenette and the people was xool

breakfast was lacking for a hotel in this price range,

the wifi is very slow even for just browsing on a phone

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

hot tub, pool, free parking, in a nice remote quiet area.

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

pool, gym and ping pong table. spacious rooms.

it s pet friendly, the room are spacious

clean, quiet, room was beautiful. bar and restaurant were both good too.

very nice hotel. loved the bar area!

friendly bar attendant in the sports bar off the lobby helped us wind down after a long day

service was superb the staff were courteous roomy rooms exceptional all around clean pool and spa nice views

bathroom was downstairs ,should be by the pool side

parking

kids running in hallway playing tag until 1am

the pool was opened,,,and we did not know this

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

the carpet was dirty and there were smoke stains/ burn marks on the kitchen counter.

a plus, this hotel is pet friendly

good breakfast, dog friendly, free parking

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

to meetings and party downstair on weekends, it was hard to find place for parking

big, the room was nice and cleaned everyday, we had a very good time at our stay, also very good parking area

great price, very nice breakfast, pool and gym, and helpful staff

i used the pool, i was hoping for a sauna...

good position, good prices, comfortable room and very good breakfast!

the ease of access to the major interstates. proximity to restaurants and walmart. pool area.

good sized rooms. liked kitchenette

great location! clean , friendly and a good restuarant and bar -pool

decent location/parking

could use some better handicap parking that is closer to accessible entrances.

great location! clean , friendly and a good restuarant and bar -pool

loved everything from our room to the restaurant food was really good too and kids eat free if your staying so

well, everything was good. but they didn't had laundry services. but all good.

pool location

complimentary parking and shuttle service is amazing

nice location big hotel had a pool ok wifi

liked it had free parking and close to shopping in the same

rooms were very clean, professional staff and the amenities were great, especially the bar area

well maintained, clean. pool and spa in great shape.

comfy bed, nice fitness center, great staff

the amenities are always well kept, especially the pool and hot tub

how the pool schedule is set up

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

the staff was very nice. they even let us swim in the pool a bit longer.

breakfast was cold

under construction, no gym or pool

walking through laundry room to go up the stairs.

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

great customer service, great with accommodations for your stay, free breakfast 6am-9am.

my fridge was broken and spa bath jets barely worked

keep clean in hall and laundry is very flithy

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

laundry out of order

laundry machines are not clean

no pool or laundry

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

there is laundry room for the guests

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

no laundry facilities

table for breakfast past 8:30, most of breakfast items were also gone by 8:30, poor management in kitchen area

bed was comfortable, great bathroom and the made to order breakfast was excellent

the hotel is beautiful amd clean, the design of the room, the bar scene and lounge felt alive and energetic

the complimentary breakfast was really good compared to other hotels i've been to.

location, facilities in general, room, breakfast and restaurants around the area.

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

good location and a lot of parking!

breakfast

wifi that did not work

i was sad i was unable to use the pool

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

pool area clean and fun for

we ordered pizza from outside for the kids but had no paperplates or eating utensils

pool area clean and fun for kids

desk didn't have quarters for using the guest laundry machines

it was very useful to have the laundry facilities

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

parking

the pool tiles will a little grimy looking.

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

breakfast was included, and free laundry on site

laundry service was free so that was very nice

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

everything was great again, especially the amazing free breakfast

it was big had a lot of activities for kids and adults to do.

kids were happy, many different things to do in one place

good breakfast

gym had a bad echo and offered no music options, so it made a bit of an awkward experience when in

didn't like that we had to leave out of the hotel and walk over to the pool, and spa facility, if there had of

laundry room was too far away and a little bit dirty with older machines

not find laundry??

laundry facilities worked fine

was able to check in an hour early and there was laundry on site which was inexpensive and convenient

also wifi signal wasn't very strong

everything, except for the good parking

the location was great and my room had an induction stove kitchenette.

new sheets and towels every time, they don t provide cleaning services during your stay ever, wifi is spotty

they have a kitchenette with no pots, pans, silverware or paper towels

kitchen only

staff was excellent. breakfast was extensive--filling/fresh

gym was too limited.

the spacious, clean room with a really nice kitchenette!

content of the breakfast was fine, but very messy

pool staff and full kitchen

clean, spacious and laundry facility

as a parent that makes their kids rinse off, it was difficult to use

breakfast was outstanding and pool was clean and not crowded

loved the pool area and overall welcoming of staff

i traveled with kids and this place was an excellent choice

convenient location, big parking, clean big rooms, helpful staff, free gym and laundry

good amenities- self-serve cafe, free laundry, workout room

was able to do laundry

the workout room and being able to do our laundry was great

free laundry

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

second floor room and the high fee for pet.

mention of a $100 nonrefundable pet fee

they did say that they allow pets

the bed and pillows were comfy and the kids had a blast in the pool and whirlpool.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

close to the airport. great value. clean. nice stuff. laundry on site.

clean hotel with very convenient parking , and good surrounding dinning options, close to air port and bus stop

also, free parking for any type of car

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

kids running up and down the hall

clean, comfortable, friendly staff fabulous gym!!

cleanliness and breakfast

gym,laundry

there was a buzzing noise off and on all night, possibly from the laundry room

love the breakfast idea also $10 for adults and free for kids

parking lot was a mess , needs resurfacing

disappointed the bar and restaurant was open

i loved that i could do my laundry too

suite as the bedroom could be closed off; the walk in shower, large kitchen area with an area where we could

bedroom & wifi was solid w/ router in room

staff was very friendly breakfast was buffet style and location was close to the highway

the parking lot was kind of small and often had multiple spots blocked by trailers

having guest laundry and a snack bar was convenient

staff, the free laundry for guests, the room, the location

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

good location lots of parking better than average buffet breakfast rooms are big beds are great.

kids had a ball at the pool

kitchen

spacious room. mini kitchen. windows open. better then most breakfast

the rooms are nice. carpet is pretty dirty though ud83dude12

pet fee too high. we were there 12 hours f o r $100.00!! really!!#????

pet fee too high

parking space

pool was closed there was barely any hot water the toilet barely flushed the air conditioning

sign posted not to take breakfast to your room?

wifi barely works. they advertise free breakfast: you will get coffee and muffins..?

could not use the pool, closed for repair.

not like being told that they would be a $50 hold i'm a credit card in case i use room service they actually

had discrepancies on the final bill for room service that was ordered on two days and it didn t add up at all

night the pool was closed so my kids couldn’t swim but it was back open sunday morning and the kids got to

didn't use the pool it looked

parking lot is a little awkward if you come with a truck so just be careful backing out of the

wide and clean. good price. facilities includig laundry and dry machines.

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

the laundry room is absolutely filthy, i don't think they know what it means to clean

it's an average clean okay well lit parking lot, place to stay

the pool & hot tub were dirty. both need to be drained & clean, especially the hot tub.

with me for my cash deposit because i lost my debit card and on my last day they approved my late check out of

whether it s breakfast or a drink at the bar in the evening, they are fantastic

room service was great

the on-site restaurant, coffee shop, and bar were great amenities to have on site.

breakfast, laundry service, pool, extra space

clean and pleasant pool area, and very comfortable mattress and pillows

there were a lot of high school kids there for a tournament so the breakfast line was big, but it moved quickly

we stayed for the pool but the.water was to cold my kids wouldn't even swim

kids love the breakfast and the pool

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

absolutely no parking spaces available for paying guests.

the pool

free breakfast does not include kids and is also not buffet based.

bar and restaurant were not open

room was clean, beds were comfortable and the pool was nice and large

didn't notice a pool, but there were laundry facilities

breakfast was not what i expected

breakfast could have been better an pay bar and a muffin isn't exactly a breakfast could have

other guests left trash in parking area

very quiet. good security. convenient parking.

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

large room, clean, gym

room service and 24 hr shuttle

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

although we did not take advantage of the bar there was a nice selection of beverages

my kids loved the breakfast and the front desk attendants were very nice!

we enjoyed the facilities, the pool was clean and warm enough for kids to splash for an hour

it was nice to have an indoor pool for the kids to enjoy

my room was by the laundry room and i could hear it all evening.

to find parking

i did want to upgrade my room, but because i was checking in early i was told that i already asked for the

i know covid is going on so it kinda sucked the bar area was closed.

nice, clean, with a friendly staff. quiet area with sufficient parking. very comfortable!

indoor pool very cold

we both used the facilities of the gym and pool in the morning which were convenient although the pool is

pool was too cold

nice space and facilities. the lobby and bar were a nice combined space. staff was friendly.

to stay on the 5th floor this time and, with kids, that can seem so far away from the door

laundry broken, no bath tub

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry out of order

th a nkful for the laundry room

cons were all about facilities that were not available, namely the hot tub and laundry

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

called in advance to make sure there would be no problem with the pet and then they spring really resistive

a lot of kids driving their cars up and down in the parking garage.

room was pretty small and no room service

sometimes it was a little noisy with the restaurant and bar down the hall.