the city,,the hotel was very clean and quiet the queen studio was perfect for my two days and the pool was

a total of 5 kids

breakfast was great

some individually wrapped muffins or pastries for breakfast instead of nothing at all in these covid

also, when me and my kids went to the pool it was not over crowded

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

pool and gym were also closed

room service

also went to the bar

the staff and the room, loved it. my kids also loved the pool

spa services were wonderful

the gym was decent

of room service extremely helpful during my stay very professional and knowledgeable

limited access to room service for breakfast requiring 24-hour notification.

elavators- in clear view bar - right around the corner from the reception area room- clean, tidy, spacious,

no free wifi

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

great location. wonderful place for walking and having a pet. lacks staff.

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa

the spa and pool was a plus

lots of shopping, golf, restaurants, bars, etc

5-room service was not made after one night stay

the snack bar was very limited or barely stocked and very inconvenient

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

also ordered room service and wasn't told i had to pay with cash until food arrived

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

was dirty, entire place was being renovated, lounge is in a ballroom, grounds/parking lot is all tore up

room service and the hose keeper

room service was incredible

room service was great and the hotel staff was over the top

the hotel is super clean including lobby, restaurant, and laundry room

pool was good but it was a little cold,i was hoping for it to be warm also i was a little sad that

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

designated pet relief area was full of poop, which was disgusting

breakfast was great with nice selection

pool could be open longer

the pool

that the pool or hot tub wasn't filled up or open

clean facility kids enjoyed the pool

the gym is fine, and breakfast area enjoyable with really nice staff

place was just amazing from security to the cook to the room service to the front desk clerk

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was

the pool and whirlpool were clean and comfortable

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

bed, nice staff, good location, clean linen and towels, good cable tv selection, strong wifi signal, decent

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

parking a concern if you re holding an event.

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

laundry was extremely dirty

there was a coin-op laundry room for guests, but only one washer and two driers available

breakfast eggs

i especially was pleased with the well lit parking

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

the one laundry washer was not working

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

laundry room could be cleaner

kitchen dvds players, free laundry

loved the free laundry and gym facility

pics provided of laundry and trash we took out

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

they even have free washers & dryers for guest laundry

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

plenty of parking and good water available in the gym and pool, which were also nice

easy check in , plenty of parking and conveniently located

restaurant and pool were closed due to covid protocol

wifi was a little spotty (it wasn’t an issue for us (adults) - my kids like to wind down and watch youtube

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

my kids love the indoor and outdoor pool. staff was extremely friendly especially the manger.

i booked this hotel is because it was the only one still available at the time with a gym and room service

location, quiet, and the bar inside the hotel.

didn't know that the outdoor pool closed early and the staff member saw that my kids were having soooo much fun

the laundry and ice were close but laundry always out of order

laundry room

the laundry facilities

laundry is also available with purchase of detergent there

location and the fact it had laundry

small bar inside

the room was still at rose petals from people before us

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

that is ridiculous and the reception also charged for data service(wifi)

housekeeping was folding laundry in a conference room

a great bonus was the self-service laundry room very convenient for longer stays

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

wasn t a full service hotel. no room service or laundry service etc.

no laundry onsite

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

there were no laundry facilities.

pool was too cold and there was no laundry room

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

location- right off 355. adequate parking. restaurants and starbucks very close.

kitchen items were not in the room

amazing place.... for kids...

pool towels are small. would recommend bringing your own.

thanks again for a great breakfast-on top of all that great service

breakfast was good except the sausage. from our clean room service was good.

swimming pool and hot tub

swimming pool, whirlpool, sauna

are always so many kids in the pool that are quite loud and seem to bring friends not staying at the hotel

love the shuttle service provided. the staff was very accommodating and professional.

the room with 2 queens for our adult kids was great but our room wasn t ready until after 330 and we were

pet friendly without the extra fees that some hotels charge.

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

breakfast just like fairfield inn and

did not attend the breakfast.

thank you so much rebecca also the kitchen had a full stove-oven and broiler included

laundry

laundry room, and dishwashers in the room with oven in kitchen

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

the laundry room and it was quiet

lack of laundry items available for vending.

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

a plus, this hotel is pet friendly

counter tops and desk tops in the room were dirty and the floor felt wet and the kitchen floor was so

it was clean. free parking.

no laundry service

laundry would be nice.

main entrance is very narrow and through the laundry place

no laundry facilities.

no laundry room

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

big, the room was nice and cleaned everyday, we had a very good time at our stay, also very good parking area

t up and running says it on website also says complementary breakfast when i went to take the kids to get

well, everything was good. but they didn't had laundry services. but all good.

free wifi in my room and everywhere in the building!

breakfast ended too early for us.

free parking free breakfast

liked their pool and the breakfast in the morning and it was quiet and it s around a lots of restaurants and

needs laundry room

no laundry

there was no laundry room but in all it was a great stay.

no laundry room.

i am not complaining they do not have guest laundry

guest laundry

breakfast was fantastic

wifi cost and i wasn t aware

spacious room, very clean, modern. breakfast was included.

sorry restaurant and bar closed but understand probably due to corona.

chairs at kitchen counter uncomfortable to sit on to watch tv limited handicap parking

wed night food, good breakfast

pool too small,

loved how quiet it was and the kitchenette in the room

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

could use two laundry machines. ty for great stay

kudos and thanks for having laundry on site

hotel had laundry facilities

lack of laundry units on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

pool was nice too

as it is near i88 355 close to oakbrook mall and eateries room was clean bed was comfy plenty of parking

restaurant and room service was delicious although pricey

free parking. our suite was perfect size and bed super comfortable. extra clean and towels.

kept us on the first floor because of our pet while we have seen guests with pets staying on second floor

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

wifi was out for one night

hotel with gym and outdoor pool (seasonal)

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me

pool should be more heated and the pool area

conveniently located near shopping, free parking for guests and the staff was pleasant.

the staff were very nice and friendly and allowed a early check in and late check-out with no problem

clean, easy parking, quiet, easy access to restaurants, food, location felt safe!

location was peaceful staff was super restaurant was great parking was easy

temperature of the pool

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

pool is a saltwater pool, which was a pleasant surprise

had a spill in it, kitchen area smelled like popcorn, and there was a slight gnat issue in the

grandkids love the swimming pool

breakfast was excellent and enjoyed by many of the guest

clean, spacious and laundry facility

nice kitchenette for families. good breakfast.

the connecting doors opened right up to the kitchenette, so you could not use it while those doors were open

pool was closed which was rough for my kids, bedding/mattress were average-uncomfortable.

kids running around in pajamas,no shoes noisy.

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

the wifi is very slow even for just browsing on a phone

parking was tight and close

flaws in parking lot condition

tv was in a lower place. wifi is really bad even the paid one... don t waste your money.

the laundry has become expensive - over $5 to wash and dry a single load

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

hotel is situated about 20 minutes drive from chicago downtown and has free parking

the gym was closed

lack of enough parking

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

free parking

kids and adults enjoy our stay

breakfast was excellent, staff very nice , loved the little extras in snack area has nice pool

maybe a laundry soap vending,but otherwise my staycation was great

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

loved how clean and personable the staff is the breakfast was amazing

hard to get in to the parking lot.

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

no laundry facilities

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

there is laundry room for the guests

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

the pool was small but it worked the kids still had fun.

good breakfast. gym. clean.

my beginner-swim kids had a great time using the pool (but see below)

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the

the wifi was very weak.

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i was happy with the location, and the laundry facilities and it was pretty clean.

i would like to see a bag to carry dirty laundry in when we

the kitchen was nice, and there were pots/pans available

wifi does not cover my room, no bedding changes, smoking of weed all over in fact got a headache

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

wide and clean. good price. facilities includig laundry and dry machines.

the laundry room is absolutely filthy, i don't think they know what it means to clean

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

i was able to stay 2 nights and had a bed, bath, wifi, tv and what i needed for a low cost

unfortunately because of all this coronavirus we're unable to get room service

1 person thought she heard 'room service'

kids were in the pool area up until it closed

gym was run down.

the pool place

breakfast wasn t complementary

could of used improvement were a few more options for the breakfast buffet at $12 and having the shuttle start

parking lot is a little awkward if you come with a truck so just be careful backing out of the

food , missing elevator, parking lot repair. stairway door repair.

staff were great, they have a shuttle and the giy will take you snd oick you up as long as its between their

close to bus station and other commodities such as laundry washing, diners etc

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

he gave us a late check out so we could sleep

off-street parking

there was a buzzing noise off and on all night, possibly from the laundry room

gym,laundry

gym,laundry

the kids enjoyed the huge screen

room service during our stay despite several requests

a little early check in

pool, people

the breakfast needs more than just carbs.

could not use the pool, closed for repair.

the front drive is narrow, not much room between parking places in front of the building and those out toward

mini fridge, microwave, tv, laundry room, ample parking

big lot. comfortable rooms. fridge & microwave. laundry.

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room on premises

laundry not working and i really needed it

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

good quality gymnasium

not much for breakfast

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

rooms were next to the laundry room

the gym

it was great to have a gym on-site

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

plus parking and two restaurants on site

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the

love the old charm, the fantastic location, and parking lot for our car

parking can be questionable, but we had no problem in their private lot.

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry broken, no bath tub

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

cons were all about facilities that were not available, namely the hot tub and laundry

laundry out of order

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

hot tub, pool, free parking, in a nice remote quiet area.

cleaned and once i had to argue about that i stayed for 3 whole days never got a chance to get in pool it was

hot breakfast and pool access area

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

it has laundry

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

not have wifi you had to pay for the room phone they wanted to charge me 27 dollars for 2 hour early check in

room and laundry

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

having a laundry facility and gym on site was fantastic

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

website stated laundry services-none available

felt a bit uncomfortable my kids are older and i would have went out and had a drink or something but i felt

no hot tub-just a pool. pool was great but would have been amazing with a hot tub as well.

reason why i wanted to stay here and to much chlorine in the pool

excellent room service options, especially the ability to pre-order breakfast.

, a tiny round bar of soap and that was it

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

wifi accessibility could be improved.

we enjoyed going to the bar at night

wifi was on and off

in this century, i couldn't work with my laptop because a hilton-branded hotel says the wifi is for hand-helds

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have

bed was comfortable, good wifi, good free breakfast.

helpful staff, clean and good breakfast

great price, very nice breakfast, pool and gym, and helpful staff

the pool the staff the whole hotel

one of the guy did not even want to give water to the kids

kids were in awe

had plenty of parking onsite

like our stay in this hotel very nice people good service but the only think i don't like it the pool was cold

1130pm someone in our hall kept letting door slam at least 7 times and this morning at 730am kids running and

i was informed that the hotel restaurant was not open that day, and that, as a result, not even room service

parking

my kids told me that someone said room service and opened the door

beds were comfortable and there is ample parking

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

breakfast was fantastic as well

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

updated cute style. free parking and only like 30 min drive into the city.

location made us a little nervous when we noticed all the carnival trucks and equipment in the parking lot but

the pool was sooooo warm and amazing

the breakfast was excellent. we appreciated the multiple choices offered.

pool area could have been a little cleaner

breakfast was allright

to home, golf course is a deal, pool, bowling, bars all on site

breakfast was really good

no microwave, no laundry, people trying to open your door

laundry room is ok

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

i didnt like the funky smell in the laundry/ vending area

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

the pool was amazing and i like how the fitness room is open 24 hours

next to the elevators and i could everyone using the elevators and it was until midnight that my kids were able

to many unattended kids in pool

room service lots of restaurants within walking distance easy highway access

location, right off the highway makes it convenient. the fitness room was also very nice.

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

laundry facility except some contractor picks up and drops back in 24 hours

laundry service said same day, but did not deliver as promised but still charged for service

there was nothing in the room to let me know how to access the spa or where it was

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

walking through laundry room to go up the stairs.

great location and good for couples, reasonable price for money also we choose to have the smoking rooms which

food was good. place was clean and pet friendly.

no pool or laundry

we had to take a two bed room that cost more than our reservation and next to the laundry room and elevator

laundry machines are not clean

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was

laundry out of order

indoor swimming pool, restaurant and rooms!

courtyard, fitness center, bed, balcony

bar and restaurant were not open

facilities and cleanliness of the hotel shuttle bus service to airport

comfortable bed plenty of parking clean bathroom that s all

i was sad i was unable to use the pool

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

i wish the bar in the hotel was opened in the afternoon too so i didn't need to go somewhere else to grab a

the breakfast was really good. and the pool was nice.

was missing a jacuzzi in the pool area

my kids loved the pool

i ask for an extra glas cup they say they does not have extra and i want the bar guys to open a botle of wine

could not enter door from parking lot because we had no keys

no room service

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

breakfast above average, service excellent

the breakfast, gym and the entire facility was excellent

no pancake, no waffle for the kids. swimming pool water was super cold for swimming.

loved everything from our room to the restaurant food was really good too and kids eat free if your staying so

the pool & hot tub were a great addition for the kids

property during our stay, we entered a dirty room and had the air let out of our tires in the parking lot

the pool & hot tub were a great addition for the kids

big enough for me to bring my 4 grandkids