was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have

close to my destination. nice pool and gym.

staff and cleanliness of the room, the breakfast variety was adequate, parking was free

breakfast, front desk staff

good sized rooms. liked kitchenette

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

hot tub, pool, free parking, in a nice remote quiet area.

hot tub, pool, free parking, in a nice remote quiet area.

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

also, there were many parts of the property, especially the pool area and bowling alley, that seemed a bit

pool area could have been a little cleaner

another bar area or someplace else where people can mingle

breakfast here was great and delicious

the bowling alley and pool building had no ac and the bar in the bowling alley was very limited and outdated

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

breakfast was supreme very clean area and an attendant to help you with your options i believe her

parking lot was small. coffee maker was in the bathroom. just little stuff. great hotel.

good breakfast. gym. clean.

the pool area was very clean and the hot tub was wonderful

the pool was good to relax in, and the gym was well equipped

guests that checked in friday night were loud and let there kids run up and down the halls til all hours of the

the pool was small but it worked the kids still had fun.

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

no little note saying what the wifi password was or anything like coffee for the morning

the gym was closed

parking issues, all parking is already sold for long term airport parking

big lot. comfortable rooms. fridge & microwave. laundry.

guest laundry did not work

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry room on premises

laundry facilities

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

the wifi, even the subscription wifi, was terrible

items for the kitchen were not available and one day toilet paper was not available

pet friendly, has a large pet area outside

big parking area

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

the atmosphere was nice. the kids liked the pool and the gym

no guide, not a smart tv, weak, unsecured wifi, no room services, no house keeping,

the atmosphere was nice. the kids liked the pool and the gym

hotel with gym and outdoor pool (seasonal)

didn't notice a pool, but there were laundry facilities

wifi wasn't working

good price for the area. free parking.

good location. places to walk the dog. good size kitchen.

there were no dishes in the kitchenette

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

the pool was great for the kids

swimming pool water is warm in winter and also interior air conditioner always heating

it was nice to have an indoor pool for the kids to enjoy

the pool area temp was humid. towels were not available at the pool.

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

pool is a saltwater pool, which was a pleasant surprise

breakfast is good

that said, there was a second sink in the kitchen area, so i don't know why the bathroom sink couldn't be inside

the pool was closed.

free breakfast does not include kids and is also not buffet based.

door going outside to the parking lot was very noisy

view of the parking lot

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

had to pay for high speed internet(logging onto wifi) which was so slow i couldn t even use it

my room was by the laundry room and i could hear it all evening.

loads of parking spaces

we got a king suite which gave us a walk out patio so while the kids played inside we were able to get away in

disabled parking was close to room.

nice, clean, with a friendly staff. quiet area with sufficient parking. very comfortable!

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

two different bank cards in laundry payment option for dryer

elavator not working laundry machine out of order

the laundry facility was $3

nice laundry and vending

well presented breakfast and the laundry facilities were great

pool area could have been updated a little the water seemed a bit cloudy and some areas were

very good breakfast. clean, nice pool area, wifi worked well.

parking was least favorable experience during our stay, but located in busy area which houses an

our last major complaint is the wifi

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

there is laundry room for the guests

no laundry facilities

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

pool and breakfast

kitchen, sitting area, bedroom, and sink separate from toilet and shower for ease of use

breakfast was good and convenient

content of the breakfast was fine, but very messy

the room has its own kitchen, and the free breakfast exceeded my expectations

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

fine for adults, but other than the pool, not very kids friendly

second floor room and the high fee for pet.

they did say that they allow pets

pet friendly does not mean letting a yippee dog never shut up and keep me up all night

also the blinds didn't close enough to block the lights from the parking lot

nice looks and room have a kitchen.

parking lot lights all night

new sheets and towels every time, they don t provide cleaning services during your stay ever, wifi is spotty

loved that the gym was right across from our room and our morning breakfast was just around the corner inside

would have to say the fact that if we have our window blinds open it stairs directly into the pool area and

clean, friendly staff, easy parking and located where we needed to be.

as it is near i88 355 close to oakbrook mall and eateries room was clean bed was comfy plenty of parking

pool and room

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

quiet area. parking lot was well lit.

kids ran the halls till 11 pm. noisy.

no wifi

kids ran the halls till 11 pm. noisy.

location and the fact it had laundry

the laundry and ice were close but laundry always out of order

there is a laundry room on the grounds and restaurants and shopping malls everywhere

the laundry facilities

laundry room

money got stuck in the guest laundry dryer and it would not work

pool & laundry not available

convient access to car and late check out

wifi and room size

people woke me up at 9 am with firecrakers, singing, parading around like idiots in parking lot totally stupid

the one laundry washer was not working

laundry room could be cleaner

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

the water on the pool is too cool

loved everything from our room to the restaurant food was really good too and kids eat free if your staying so

big enough for me to bring my 4 grandkids

pool is nice and the rooms are great

pool area was clean

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

stands around speaking spanish to one another instead of working to make sure food is stocked and kitchen area

under construction, no gym or pool

it's newly renovated and the breakfast was great.

laundry

the laundry room and it was quiet

great kitchen and laundry.

lack of laundry items available for vending.

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

main entrance is very narrow and through the laundry place

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

no laundry facilities.

no laundry room

no laundry facilities

clean facility kids enjoyed the pool

the pool was alright

swimming pool was a little cold. hot tub was good, though.

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

nice size rooms. good gym and pool area. staff very friendly and accommodating

prices at the convenient snack bar were so expensive it was stupid to buy

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

he had no idea the caucasian woman & kids were with me

there were kids running around the halls all hours

were upgraded to hilton suites due to kitchen, dining closed at hilton garden inn where we originally had a

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

we met very kids here but is very silent and great hotel

the bathroom & kitchen were both nicely updated

breakfast is all one could ask for

kitchen dvds players, free laundry

pics provided of laundry and trash we took out

the rooms are amazing free breakfast free laundry 24 hour pantry

they even have free washers & dryers for guest laundry

loved the free laundry and gym facility

got back to the room our food was getting cold, our balcony door wouldn t open we came for the pool the pool

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

small pool for such a big hotel

the pool was very clean and the temp was perfect

restaurant/bar

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

very clean, great breakfast, convenient parking.

there was sufficient parking

lobby, room was very nice, loved the pool, sauna and jacuzzi amenities, all the staff were very

put us across from the gym

it rained and no covered place for my pet to pee n poop

rooms were nice, would like to have families with kids and adults only floors separate.

pet friendly without the extra fees that some hotels charge.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

no laundry onsite

there were no laundry facilities.

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

on-site laundry, kitchenette in every room.

no quarters available for laundry

the wifi

parking lot not clean from snow

in room kitchen with a stove, microwave and full fridge, good water pressure in shower.

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

pet odor in the room

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

they have a coin laundry we found great after road

size of laundry room and exercise room

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

pool open early and close late, free wifi, free breakfast.

room were quiet without kids running around at night

tal stranger), we pushed 1 and all three of us were lost for a minute, faced with a pool and fitness room

in the evening bad quality of wifi

could've been cleaner, and thin walls (there was a soccer tournament that weekend and some of the kids were very

one staff even did his own laundry while cooking himself a meal in the room by the front desk

the laundry machine didn't function very well.

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

reservation clearly said breakfast and wifi would be included

wifi did not work

please also be reminded there is no laundry in the hotel

everything except no laundry for guest ! that s extremely hard when staying a week or more

no guest laundry room

no laundry .tv service is slow.

mo room serviceno attractions need bynot all workers were friendly

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

parking lot very full from people going to bar louie however we were able to find a spot

breakfast buffets had a ton of options and was delicious

i love the new look and was able to rest no kids running around

unfortunately pool was closed due to covid restrictions.

like to pay for extended wifi to stream videos

room service available for the price of the room

paid extra to have breakfast included but because i needed to use room service, i got nothing for it

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

the dining room and bar area was extremely nice

also ordered room service and wasn't told i had to pay with cash until food arrived

shuttle is limited and wasteful

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

laundry on site.

the next morning the maid said laundry wasn't done to give extra

room had small but noticeable crack in window ceiling light in kitchen

floor was all sticky, and the sink in the bathroom was clogged all the time so we had to use the kitchen sink

crowded parking, self serve laundry not working,

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

on the website that their top amenities wonA t be available because or covid so no breakfast, no room service

location, free shuttle, nice staff

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry broken, no bath tub

cons were all about facilities that were not available, namely the hot tub and laundry

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry out of order

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

came with my wife and 2 kids

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

he gave us a late check out so we could sleep

from trains and to get to any train line through public transportation take a long time, also the wifi is bad

the time it took to resolve the situation took me away from spending time at the roof top bar with other family

the room service food wasn't tasty, too salty.

late check out till 4pm was also a plus

but an overpriced spa was offered

limited access to room service for breakfast requiring 24-hour notification.

having a laundry facility and gym on site was fantastic

good gym and laundry

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

room and laundry

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

i called room service over ten times, and they always came with a smile

the bar restaurant was great

also went to the bar

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

website stated laundry services-none available

checks the mark for location, cleanliness, friendly staff and a great retro style restaurant / bar

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

also, the free shuttle to the hotel was there as i arrived, so i didn't even

shuttle regular and on time

i am not complaining they do not have guest laundry

needs updating and laundry room

no laundry

there was no laundry room but in all it was a great stay.

needs laundry room

hotel had laundry facilities

kudos and thanks for having laundry on site

could use two laundry machines. ty for great stay

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

lack of laundry units on site

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it

laundry with stains and hygiene issues shaby & broken doors, carpets so dirty worse than prison

that great, no kitchenette like other best western locations, and most of the equipment in the gym were broken

wifi signal was a bit weak almost every, had to contact tech support to get my laptop connected

breakfast was really nice

was bad rail to low not enough towels no laundry bag looked clean but didn t feel clean front desk average

also had 1 laundry machine and 1 dryer you could use for $2 a wash or dryer load

t work, breakfast was gross, ran out of breakfast before 9, toilet was clogged , no bags for laundry

wifi on our floor (3rd) was a bit spotty at times

the pool area

allowed pets, the room was clean and open and very comfy for my family with two kids and a small dog

i also liked that parking was free

couldn't use the wifi

customers have to ask for wi-fi/gym access, book there own airport transport with a third party company

the pool was closed and it felt a little run down.

parking tight somewhat

it's unfortuante the hotel bar and restaurant were not open, but completely understandable

prices were good, facilities clean, rooms and pool very nice

the connecting rooms, location, free parking and rooms were a nice size

did not like the swim lessons taking place when we used the pool space was limited for swimming

we were in love with the kitchen area it was so helpful to have especially because we had our children with us

loved the size of the room, having a full kitchen was great with kids

breakfast was just okay the bananas were too ripe with brown spots they need more waffle irons so

some individually wrapped muffins or pastries for breakfast instead of nothing at all in these covid

the pool area was clean and not packed

was construction going on in the building and a big trailer in the parking lot took up a lot of parking spaces

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

room was dirty and kids were running around in the hallway

liked the hotel room it was nice the king size bed was great i liked the pool and the hot tub the customer

there were wild bunnies right outside the pool area. 10/10

laundry on site was very convenient

, the pool was open with 1 hours block reservation spots

literally no toiletries provided - even a bar of soap

due to covid-19 there is grab and go breakfast which is a brown paper bag snack.

there wasn't an over abundance of parking.

loved how quiet it was and the kitchenette in the room

too many kids in the pool and hot tub and not enough towels in the pool area

great location,nice clean facilities, loved the kitchen

outdoor pool was closed.

i really liked the little kitchen area in the room

guest laundry

no free wifi, only 1 free breakfast

did not know there was a parking fee now.

the outdoor pool and patio and the friendly staff.

they charge for parking, so be prepared for that

another staff member said only by the glass; one staff member said guests were able to use coin laundry at

), the modern super clean rooms, the bar offering local brews, and the spacious, fully equipped fitness room

breakfast limited selectionhotel try to charge additional 75usd per day dark roost coffee taste

parking

liked the location, the price, the free wifi, the parking, the ease of checkin, the rooms, and the newness of

t have laundry detergent in the washing room should refill on this was the only thing i

room, laundry room available, cleanness, friendly staff, morning free coffee

laundry facilities were difficult to use and partially out of order

be nice if a change machine or other means were available to make change/get quarters for the laundry machines

the laundry room was very high

very clean, spacious and quiet room, excellent breakfast, friendly staff

breakfast was very good. my stay was perfect.

the pool to cold

size of room, kitchen. and bathroom. the daily room cleaning was great. front desk was helpful.

hotel was clean, our room had complete kitchen, wine glasses, etc

they also have a guest laundry where i could wash my clothes

my kids love the pool the most

amenities including breakfast, gym and pool were fantastic

so , listen what happened, they put near my room the huge black family with 20 kids, who were acting absolutely

highly recommend, kids loved making waffles and fitness center is good

cleanliness and free parking

issue there are not enough handicap parking i am on crutches and had to park in a regular parking on the side

from the snow storm there was horrible room service, no towels , no plates or anything for food i ordered bathroom

the pool area was clean and chlorine wasn't strong like other hotels i've been too

morning coffee bar was subpar

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

we were told it was the fan in the bathroom loud and outdated the tv was not even a 42 in and the wifi didn

a plus, this hotel is pet friendly

of kitchen supplies and towels for bathroom

also, we wanted to use the on-site laundry, but the washer was not working

we also appreciate having the laundry facilities

parking was limited

the staff were amazing!!!! super great to my kids and overall extremely accommodating.

close to kids attractionsrestaurants and shopping

the hotel is super clean including lobby, restaurant, and laundry room

designated pet relief area was full of poop, which was disgusting

that the pool wasn t heated or that the powered blinds didn t work

the omelet bar was a very nice feature

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

my partner and i seen multiple workers attending the front desk and folding laundry when it wasn t busy

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and

pool was a disappointment for my kids who were looking forward to swimming on vacation

breakfast wasn't free and cost $15 person, even kids.

no microwave in rooms and certain things in the gym were not working

cookies on my pants and i had not got my luggage yet from my air flight and i asked if they had a laundry room

t really think of anything i disliked, breakfast was great, bar keep was great, amenities were great,etc

bed is really comfortable. parking is easy.

- free parking - quiet room - free shuttle from o'hare airport

the pool was good for kids

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

laundry room and vending machines on premises but there s hours of operation

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

good gym. clean room

the indoor pool was a welcome relief for the kids

i liked that there was some food right next door in case the kids were

the door leading from the parking lot to the hallway was supposed to be locked, but never was

pool, starbucks in hotel, easy parking, friendly staff

like a musty smell, they put me next to the laundry room where there was noise all the time

i did not use it but the pool looked tiny.

in the morning (i am not a morning person) you might want to note they did not appear to offer room service or

the pool was smaller than expected.

i like the place i wish the pool is bigger and the gym as well. i'll come back again

they sent me on a wild goose chase to find the coin operated laundry room

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

the pool wasn't open. pillows on bed were pretty flattened. wifi was very interrupted.

clean property and rooms, bar and restaurant on site.

my kids were kept up by the barking

wifi was not good the first three or four days there

the pool is always warm and the kids enjoy swimming in it

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa

of into the forest ,the room itself was quite spacious ,most importantly i was able to get early check in which

rooms, and fitness center were all great

hotel advertises a shuttle which is why i chose the hotel

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening

have been nice to have a nice quiet comfortable lounge to sit in - the bar area is very

room service was great and the hotel staff was over the top

amenities (laundry), needs to be more welcoming

very secure. clean uncluttered room wifi worked great.

wifi advertised, but is slow and inconsistent

wifi was bad, internet signal was bad. not much on tv.

we were allowed to have our family pet

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

wifi is a nightmare, constantly dropping service

parking at the hotel and using the free shuttle is not free because you pay to park more than the

free parking and tv with many channels(hbo, espn) where other hotels ask to pay for vod.

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

just the right size with all required amenities like the communial laundry room to wash and dry your clothes

parking comfortable beds, full kitchen with equipment, lounge area, tons of storage space on-site laundry facility

had a shuttle to station and mall, laundry, breakfast, happy hour eats, gym, pool and huge two bed 2 bath

the room they gave us was across the laundry room and getting super loud at 6am

items in the bathroom, very dirty laundry room, common areas never cleaned, we saw something in the elevator,

the only little thing is the hours (9:00 pm is closed ) for the laundry

laundry facility could use a little work

the washers and dryers in the guest laundry room could use some maintenance. they were dirty.

breakfast was solid, self service laundry.

clean rooms, convenient laundry facility, nice friendly staff.

the only ice machine was located on a lower floor in a laundry room

couple tiny ants in kitchen area

wifi connection was good

breakfast was excellent with lots of options

very clean very friendly staff great breakfast great location highly recommend!

breakfast was very good and room was very clean.

were never in the 5 days we stayed, able to get a wifi connection

shower is amazing, delicious breakfast and got a early check in!

laundry service

there is coin laundry on site

laundry was cheapest i have ever seen

having access to laundry is good too

room spacious room good breakfast laundry area clean and all machines working friendly

hotel was behind on laundry and there were no bottom sheet on bed and missing wash cloths

breakfast is terrible, no dishes, expensive laundry, expensive stay

breakfast is nothing, laundry expensive, no assistance with room, room not that clean, dirty towels given when

it does not have an exercise/weight room and laundry is very costly.

has laundry

breakfast was ok. typical hotel breakfast fare. parking close to the room.

calm,clean, good kitchen,breakfast

they had free wifi,but didnt worked for us

dishes included in the kitchenette really made it feel like

the parking

my room smelled like wet laundry

to pick up my laundry room whilst large was a little tired room key stopped working twice during

the pool was out of service

so because of the short wait they paid for our breakfast the next morning

huge indoor pool. large rooms. not loud at all. only negative is the tiny tiny bathrooms.