there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

thank half the dryers didn t work so it took forever to do laundry

i also had no issues connecting to the wifi; it was fast and

been great: the staff, breakfast, the gym

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

the property was nice and clean. and i like that it comes with a small kitchen to cook.

of kitchen supplies and towels for bathroom

counter tops and desk tops in the room were dirty and the floor felt wet and the kitchen floor was so

well, everything was good. but they didn't had laundry services. but all good.

room service was poor

pool and breakfast and beds.

location ideal re parking; close-by super target, quick drive to loyola medical

parking was ample, staff was very nice and friendly

the hotel is super clean including lobby, restaurant, and laundry room

some items were not replenished like the kitchenette soap and some of the dishes were dirty.

wasn't able to explore the rest of the ameneties since we can't get in the pool and gym even with our key cards

only the runny oatmeal. otherwise, the breakfast buffet was great.

great layout and has a full size kitchen area

room service and the hose keeper

room service was incredible

was good, atmosphere at the bar was phenomenal, service at the bar and at breakfast excellent

in bolingbrook), so i like to be close but not too close as i visit friends in chicago, the bar is great, the

the room service was prompt, courteous and delicious

we woke up and had breakfast which was really good

really digging into the weeds of the website that there was $100 additional fee for bringing a pet

only thing is the counter in the kitchen area wasn t as clean as it could have been but since it s still a

that it has a kitchen with all the appliances and bed was very comfortable

love the rooms the pool the food the staff everything was nice this is our 2nd time booking we re going to be

lots of shopping, golf, restaurants, bars, etc

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

location bar and bartender was nice

the snack bar was very limited or barely stocked and very inconvenient

also ordered room service and wasn't told i had to pay with cash until food arrived

bed, nice staff, good location, clean linen and towels, good cable tv selection, strong wifi signal, decent

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

they dont have those heath bar at rhe front anymore

pool deck was slippery and unkempt.

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

kinda pricey and the hotel bar closed early in my opinion

limited access to room service for breakfast requiring 24-hour notification.

the room service food wasn't tasty, too salty.

it was date night for me and hubby kids free

had spoke to someone at the front desk about a late check out and had confirmed the time

room service was great.

tub had grab bar but not really an accessible room

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

short stay so didn't make use of many of the facilities other than the gym which was good

pool

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

needs a bigger gym!

were moved 3 times because the room at the 1st floor all the way it back had a severe smell of pet on a carpet

sleep because of wild kids running doen halls unattended

sleep because of wild kids running doen halls unattended

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

i didn t have to leave to go out to eat they had a food place and a bar there

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

kids and myself were disappointed with the cleanliness of the pool

i called room service over ten times, and they always came with a smile

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

wifi not great. kept dropping and slow

close to restaurants, allowed for late check out

the pool and spa facility were great and a pleasant surprise

i should've sent everything back but the kids were hungry

no wifi in the rooms, i'm sure there's a pay option but wasn't a huge deal since we weren't there long

having worked in this industry the bar staff is below average extremely impolite

great location. wonderful place for walking and having a pet. lacks staff.

laundry room could be cleaner

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

hallway on 2nd floor smelled terrible from the laundry area.

needs larger laundry room.

didn't get room service when asked for it

laundry was extremely dirty

there was a coin-op laundry room for guests, but only one washer and two driers available

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

not enough parking!

there was sufficient parking

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

the top floor and they gave it to me and i could see the city of chicago everything was great my kids liked the

pool needs a adult time adults who pay to relax can not enjoy swimming with kids yelling jumping in as a paying

huge number of unruly kids in halls and public areas

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

no laundry facilities

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

there is laundry room for the guests

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

location and the fact it had laundry

laundry is also available with purchase of detergent there

the laundry and ice were close but laundry always out of order

laundry room

there is a laundry room on the grounds and restaurants and shopping malls everywhere

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

attached bar was also good with a good menu

wifi is slow, not usable for online meetings. the interior is getting a bit old.

parking convenient and spots were available as needed

parking pass a big plus

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

entrance requires driving thru a few parking lots and across a number of excessively high speed bumps that toss

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

hotel with gym and outdoor pool (seasonal)

location was awkward (back of a shopping center parking lot, next to a highway)

the rooms are amazing free breakfast free laundry 24 hour pantry

loved the free laundry and gym facility

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

kitchen dvds players, free laundry

pics provided of laundry and trash we took out

a great bonus was the self-service laundry room very convenient for longer stays

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

very little i did not like. did need plastic laundry bags !

housekeeping was folding laundry in a conference room

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi accessibility could be improved.

wifi wasn t great

we enjoyed going to the bar at night

, a tiny round bar of soap and that was it

beautiful courtyard and good size pool for the kids

the pool was very clean and the temp was perfect

the facility's bar and snack shops still closed but this is a great spot for a business traveler

wifi (both free and paid) does not worked (dropping connection every like 2-3 mins) in my room and

the space the pool the customer service !

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

location is great. employees were super kind and hospitable. convenient parking lot.

very clean facility with complimentary breakfast

pet friendly, has a large pet area outside

the wifi was excellent and the bed was comfortable

crowded parking, self serve laundry not working,

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

24 hr shuttle.

the wifi was great to have and breakfast was simple but sufficient

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

heated pool was not heated wifi was not free or secure (see service fee) very poor insulation (windows

food, swimming pool, location and parking

the parking situation could have been a bit better.

i liked the grounds, bed, pool, game room and the bistro was cozy.

cons were all about facilities that were not available, namely the hot tub and laundry

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry out of order

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

laundry broken, no bath tub

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

i like the that it has a gym and laundry room

having a laundry facility and gym on site was fantastic

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

and quiet, laundry machines easy to access and functionally good

it has laundry

free breakfast was just dried cereal

no laundry onsite

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

wasn t a full service hotel. no room service or laundry service etc.

there were no laundry facilities.

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

king suite with spa tub very big for the normal

they were pet friendly

laundry on site.

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

the next morning the maid said laundry wasn't done to give extra

wifi i very bad

i liked the fact they included a utensil set for the kitchen

website stated laundry services-none available

room cleaned when we returned after 2 hours were apologetic but blamed the other person at theses kids had other

gym was decent, but again showing signs of wear (broken cupboard door on the towel bin), some

comfortable beds, great pool area, and resteraunt

gym with almost all equipment needed for basic cardio training and weight lifting training

pool towels are small. would recommend bringing your own.

h oh t tub and pool

too many kids in the pool xtra time for adults

breakfast buffets had a ton of options and was delicious

usually other hotels offer free parking and free wifi to their guests

location bar movie theater.....

the rooms are nice. there is a gym.

room had a really bad odor in the carpet and furniture

tv should be updated that you can access streaming services especially with kids

placed near the hotel elevator bank which had a humming sound like a elevated train or airport shuttle

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

no change for the laundry room.

also, it was advertised to have a love seat in the tv area, but instead there were to kitchen chairs sitting

it is nice having a laundry facility there, but there were only 2 washers available

laundry facilities were convenient

amazing staff, breakfast, all around just a great hotel

didn t even have time to really get my kids together

we met very kids here but is very silent and great hotel

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

great kitchen and laundry.

laundry room, and dishwashers in the room with oven in kitchen

laundry

lack of laundry items available for vending.

no laundry service

no laundry room

no laundry facilities.

main entrance is very narrow and through the laundry place

no laundry facilities

plenty of parking

the hotel staff was nice. they did have a little snack bar which was nice.

updating washer was broken we had to carry our laundry back up states to rinse off the soap the rep could have

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

the laundry has become expensive - over $5 to wash and dry a single load

helpful also bc they spoke spanish as well and that helped with my parents, we used the gym and laundry room

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

liked the motel, there is a laundry space which can be used using apps, which felt nice

laundry facilities on the premises is a great idea.

no microwave, no laundry, people trying to open your door

laundry room is ok

some of the gym equipment was a bit dysfunctional

breakfast was fine. we enjoyed the fruit, eggs, meats and other offerings.

loved that the gym was right across from our room and our morning breakfast was just around the corner inside

i didn't have breakfast. however great customer service

they also had a 24/7 gym and heated indoor pool

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

quite stressful for us, especially that it was 1 am and our small kids were almost asleep on the lounge sofa

king size was very comfortable, rooms were very clean, and room service was quick

needs updating and laundry room

i am not complaining they do not have guest laundry

needs laundry room

no laundry room.

no laundry

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

laundry service said same day, but did not deliver as promised but still charged for service

was no laundry service and this was very inconvenient

wish i would have known about the incredible spa earlier in the day so i could have taken full advantage of it

guest laundry

it had a pool and my 5 year old really enjoyed it

breakfast had to be downstairs. and our room was a bit nippy at night.

free wifi means only lobby area...

paying for parking deal is a real downer

the outdoor pool was not open. i wish we would have known this prior to check in.

parking was an issue due to resurfacing of lot

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

loved how quiet it was and the kitchenette in the room

didn t make it down for breakfast but friends enjoyed it. my room was exceptional

the laundry room also was outdated

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

they don't have very good breakfast selections

i liked the room though a bit small, i liked the pet friendly atmosphere with dog bed and bowl

loved the location. shuttle drivers were great.

could use two laundry machines. ty for great stay

lack of laundry units on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

hotel had laundry facilities

kudos and thanks for having laundry on site

the wasn t a laundry bag either

if you need to get laundry done - it is a easy uber to schiller

smelled clean, good restaurants in the hotel, easy walk to the convention center, free airport shuttles on the

room service menu is limited, there seemed to be lots of confusion over parking from both the

to pay for parking at $25 a night and parents letting their kids run around like it was a

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

accomadations including a couch pull out bed that their boys thought was the greatest along with pool and

nice pool

clean, spacious and laundry facility

was nice really enjoyed my visit, my kids really liked the hotel made me look good

pool great

loved tha pool beds felt great

was not a hot breakfast just a grab and go even though booking

beds comfortable, room service was excellent

the sticker for the room service was difficult to find

and there are shuttles in the area to take u where ever u want to go

very close to the airport; really quiet room; good air shuttle; great steakhouse downstairs;

easy to get to and from airport on the free shuttle

many kids in swimming pool

she was so kind to my kids and made every thing a breeze

appreciate the shuttle service

you are pet friendly

decent restaurant, great location, relaxed covid restrictions, early check in

pool was closed and no breakfast. the bar may have been a bit pricey.

clean facility & quick room service

also, shuttle driver didn't show at all for the first appt

we enjoyed the room service from the hotel restaurant and was happy to see that there was a starbucks on site

great location and the pool was fantastic.

and also the spa area (pool and hot tub) is very convenient to use 7 days a week and both are really good to

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

breakfast was good

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

the pool was good to relax in, and the gym was well equipped

location and shuttle to airport

clean, kind, professional and helpful staff, great bar and beautiful interior. loved it!

comfortable room and able to get a late check out.fantastic shuttle to and from airport.

the breakfast staff was friendly, on top of refilling your coffee

room service food quality.

i needed to use laundry machine and dryer and they were not in service yet.

that the counter didn't carry quarters for the laundry machines.....

the breakfast was awesome

pool way to small for number of guests using it. also, no hot tub.

no real breakfast!

parking tight somewhat

pool closed at 10pm on a friday evening so my kids did not get to swim.

the room was not cleaned on the second day of our visit even though we requested full room service

spacious room and great breakfast

restaurant was closed. no room service.

attendance at bar and restaurant

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit

1 person thought she heard 'room service'

whether it s breakfast or a drink at the bar in the evening, they are fantastic

(i regret that i dont recall his name) the lobby entrance is very upscale and nice, the pool was great, and

laundry basket full of towels still over flowing and all over the floor

convenient shuttle to the airport

hotel bar closed too early

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

the hotel has a nice gym and a swimming pool, which was a great bonus

the laundry room is absolutely filthy, i don't think they know what it means to clean

it was quiet and peaceful staff were friendly and helpful. laundry facilities were very clean

wide and clean. good price. facilities includig laundry and dry machines.

dirty, cigarette butts everyone outside the front door, the laundry was filthy dirty, the trim on the desk in

just clean parking lot everything else ok

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lots of broken items (laundry was completely out of service for days, cracked light switch)

airport shuttle service great

shuttle transportation to the airport was smooth and easy

location & tasty breakfast buffet

pool area

there is a barbecue place ajoining hotel parking lot for fast food go under the 90 bridge about 1/4 mile you

good gym and outside lounge area

stayed 5 nights and hotel doesn't do room service unless you stay 6 nights

no room service.

handled the concerns with the kids running down the hall and slamming doors immediately

great for kids though

restaurant and bar are way too small for this size hotel and this does not inspire to have breakfast/dinner at

no room service

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

the pool of course

charged extra 13$ for wifi.

delicious meal in their restaurant, nice bar and friendly

the wifi worked flawlessly everywhere in the facility.

the room setup was nice! spacious for travel with the kids!

as im talking to front desk and she had two kids next to her, not sitting

shuttle should be 24 hr, there was no room service or restaurant as advertised, understaffed so staff were

only issue was that we requested a late check out which was confirmed by the front desk the night before, and

staff is somewhat friendly but very helpful, bar team are great.

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

the pool area was clean and stocked with towels

the gym is dissapointing, just a few treadmills, bikes and dumbells

pool water is way to cold. pool isn t heated, the room is cold.

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

convient laundry area, gym and

microwave not very clean. nor the laundry

breakfast was excellent

breakfast had several options including hot breakfast items

mini fridge, microwave, tv, laundry room, ample parking

big lot. comfortable rooms. fridge & microwave. laundry.

guest laundry did not work

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry not working and i really needed it

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

i don't mind that they allow dogs but clean it or don't put non pet owners in rooms that animals been in

not exactly pet friendly

clean, great breakfast, nice staff, free parking and 10 minutes from midway!

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

when we got there they just seemed like bored high school kids and that explained why they didn t seem like

smelled bad like a pet, carpets stained with urine and other unknown stains, booked for a family who had two

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

very close to airport , early check in, late check out and big rooms

especially with kids

the staff at the bar was fantastic

no laundry

have liked to have shuttle service to the convention center, but they only have shuttles to the airport

clean rooms with good facilities and convenient for airport with a free shuttle into airport running at 30 minute

there is a casino across the street, famous chicago deep dish pizza within walking distance and the free

it was quiet and had free working wifi.

the musty smell others complain about is just the laundry facility in the hotel

squeaky beds. old and dirty laundry room.

laundry area looks like a dark dungeon, no lighting

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

no laundry

our room didn t have a laundry bag.

policy (kids are allergic to some pet hairs) so it was clean and good selection of breakfast items

is amazing, i missed my flight, and had a really bad trip and i was able to get an early check in

breakfast was amazing

breakfast, front desk staff

everything was perfect!! but the cold water in the swimming pool.

close to my destination. nice pool and gym.

i walked at the track at the park and even ate my breakfast out there one morning

staff and cleanliness of the room, the breakfast variety was adequate, parking was free