i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

we love the pool it was so nice and clean and the hot tub was so relaxing

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

wifi was out for one night

entrance requires driving thru a few parking lots and across a number of excessively high speed bumps that toss

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

staff due to pool being closed gave a discount

wifi in room-excellent for biz

wanted to use the pool, but not enough time, will do in the future.

my grandbabies loved the pool and the breakfast

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

a bar which is open until 2:30 a

wifi was a little spotty (it wasn t an issue for us (adults) - my kids like to wind down and watch youtube

kids ran the halls till 11 pm. noisy.

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

items for the kitchen were not available and one day toilet paper was not available

the huge pet fee for a kitten was not revealed until check-in.

paid for the wifi upgrade for it to still barely work

room with a kitchen including a full size fridge, electric range, and microwave

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

king suite with spa tub very big for the normal

we also parked our car there for long term parking, that was very convenient and affordable

hotel offers free breakfast in the morning and there was only coffee and tea available

laundry was stolen out of the public laundry room and we have yet to get the camera tapes of who

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

there is laundry room for the guests

they dont have those heath bar at rhe front anymore

place was just amazing from security to the cook to the room service to the front desk clerk

the pool and whirlpool were clean and comfortable

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

he had no idea the caucasian woman & kids were with me

the front desk staff amazing the room service amazing every thing was amazing!!!!

the bar was also short staffed, i waited over 45 mins

clean facility kids enjoyed the pool

the pool

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the one laundry washer was not working

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

laundry room could be cleaner

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

there is a laundry room on the grounds and restaurants and shopping malls everywhere

location and the fact it had laundry

the laundry and ice were close but laundry always out of order

the laundry facilities

laundry room

the wifi was decent and allowed me to do remote work

the room service food was excellent!

location bar and bartender was nice

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

lots of shopping, golf, restaurants, bars, etc

most of the laundry equipment was out of order

wi-fi available, and no change machine in the laundry/vending machine room

was a large group of motorcycles parading the parking lot couldn't get a park because of it couldn't get sleep

room was clean and comfortable, staff was friendly and parking was free

no room service, they keep your room dirty for so long

thank half the dryers didn t work so it took forever to do laundry

there isn't any information; saying laundry rooms compared to previous best western

they sent me on a wild goose chase to find the coin operated laundry room

big, the room was nice and cleaned everyday, we had a very good time at our stay, also very good parking area

location was great. the pet friendly option.

limited access to room service for breakfast requiring 24-hour notification.

we did not eat breakfast but the bar service was great! ample parking was available.

the room service food wasn't tasty, too salty.

it was date night for me and hubby kids free

it was date night for me and hubby kids free

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

much chlorine in the pool area couldn't enjoy it my eyes were burning and my daughter's was

pool, breakfast, hot tub

large rooms, cozy beds, free and good gym, good swimming pool

dining area for the breakfast was nice and clean

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

kids and myself were disappointed with the cleanliness of the pool

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool

i didn t have to leave to go out to eat they had a food place and a bar there

close to bus station and other commodities such as laundry washing, diners etc

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

the property has handicap parking and has several amenities that helped us with the family

bad wifi signal.

the hotel is super clean including lobby, restaurant, and laundry room

felt like home away from home, room was perfect, mini kitchen, to the living space to the bed and 360 tv stand

i will say the morning breakfast was good and the gym was clean

pool, workout room, computer center, bar & 24 convenience little shop score high points in my eyes

nice bar downstairs with some food being served also

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

there was sufficient parking

breakfast eggs

first room i had dirty laundry was out side the door and a big party next door

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

needs larger laundry room.

hallway on 2nd floor smelled terrible from the laundry area.

breakfast area was not good

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

pics provided of laundry and trash we took out

kitchen dvds players, free laundry

they even have free washers & dryers for guest laundry

the rooms are amazing free breakfast free laundry 24 hour pantry

look forward to seeing the swimming pool in summertime and renovations on the fitness center

shoutout to the valet staff who were brilliant, and valet parking is complimentary!

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening

in bolingbrook), so i like to be close but not too close as i visit friends in chicago, the bar is great, the

bed was great. the bar was quiet and warm.

well, everything was good. but they didn't had laundry services. but all good.

we planned on using the pool, but it was small and the water was cloudy so we didn't use it.

a friendly welcome beautiful room, friendly staff, great breakfast.

in addition, i was never informed of the pool policy or gym policy that i happened to stumble on the night

comfy clean good breakfast

didn't like that we had to pay 10 per vehicle for parking, the pool is small and there was no hot

where on their website did it mention their evening bar and food service was going to be out of order do to the

beautiful courtyard and good size pool for the kids

the room was still at rose petals from people before us

the pool was very clean and the temp was perfect

laundry on site was useful

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

maybe a laundry soap vending,but otherwise my staycation was great

parking lot was small. coffee maker was in the bathroom. just little stuff. great hotel.

hard to get in to the parking lot.

the kids got in and then right out shivering, so that was disappointing for an indoor pool

wifi kept going out

i should've sent everything back but the kids were hungry

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told

i should've sent everything back but the kids were hungry

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

during check-in i was asked how many times i wanted room service to clean my room

location, price, pool & jacuzzi available, and hot breakfast every morning!!!

the wifi was very weak.

big-it's basically a kiddie pool, measuring 4 ft at the deep end and comfortably fitting maybe 6 kids at once

there were no laundry facilities.

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

no laundry onsite

pool was too cold and there was no laundry room

wasn t a full service hotel. no room service or laundry service etc.

crowded parking, self serve laundry not working,

rooms were next to the laundry room

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

no breakfast due to covid

gym, breakfast

laundry facilities were convenient

it is nice having a laundry facility there, but there were only 2 washers available

kitchen supplies were minimal but possible to supplement from the breakfast

freshly painted walls in the rooms and hallways, updated kitchen appliances and counter tops, and the bathroom

i like that there was a full kitchen comfortable beds and space for everyone to be comfortable

tv should be updated that you can access streaming services especially with kids

guess the only thing that was an issue was the pool it was super hot in there and when we got to are room we

tv should be updated that you can access streaming services especially with kids

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

pet friendly without the extra fees that some hotels charge.

laundry room, and dishwashers in the room with oven in kitchen

laundry

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

lack of laundry items available for vending.

great kitchen and laundry.

laundry out of order

cons were all about facilities that were not available, namely the hot tub and laundry

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry broken, no bath tub

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

no laundry facilities

main entrance is very narrow and through the laundry place

laundry would be nice.

no laundry facilities.

i also didn't like that the hotel didn't have a guest laundry room, but we made it work by finding a close

laundry on site.

the next morning the maid said laundry wasn't done to give extra

the sleeper sofa and was informed by the front desk that i had to wait an extra day because of laundry personnel

free parking

nothing but parking

pool and room

of the photos the hotel has on their website shows a breakfast tray in the room as if they offer room service

pool was nice too

was no room service because of the covid issues, so they only cleaned when asked which was a bit

and the fact that this is a pet friendly hotel was a lifesaver

h oh t tub and pool

the wifi is confusing and a bit slow.

due to covid the pool wasn't open, which is understandable.

couldn't connect to the wifi

couldn't hook up the game system to the wifi

and quiet, laundry machines easy to access and functionally good

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

also, laundry on the floor

it has laundry

the free breakfast in the morning

it has laundry - also very convenient

i like the that it has a gym and laundry room

room and laundry

good gym and laundry

cleanliness, friendly staff, laundry facilities are free!!! bed was amazing!!!

website stated laundry services-none available

it has a very nice lobby and a awesome pool that is 9ft deep.

excellent and very close the airport, a great shuttle

staff were friendly, room service was quick and food tasty

excellent room service options, especially the ability to pre-order breakfast.

they don t do daily housekeeping and don t have laundry facility or services, won t let you walk around

the wifi was slow at times for the work that i needed to do.

i liked the grounds, bed, pool, game room and the bistro was cozy.

gym was shut down

i love the park outside the room for the kids. the pool area and the fire pit.

laundry room on premises

laundry facilities

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

laundry not working and i really needed it

guest laundry did not work

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants

staff and cleanliness of the room, the breakfast variety was adequate, parking was free

it is an added plus to have breakfast and coffee in the morning

everything was perfect!! but the cold water in the swimming pool.

only complaint is that room service will knock and if you are asleep or don t answer they will open the door

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

hot tub, pool, free parking, in a nice remote quiet area.

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

laundry facility except some contractor picks up and drops back in 24 hours

room service

room was clean, beds were comfortable and the pool was nice and large

wide parking slots were very convenient for our van

the pool

the pool needs to be heated

breakfast was good. airport shuttle was good.

housekeeping was folding laundry in a conference room

used the laundry facilities but the dryer wasn t working properly and took over 5 times to dry clothes and

a great bonus was the self-service laundry room very convenient for longer stays

very little i did not like. did need plastic laundry bags !

the customer laundry room dryer doesn t get hits so basically it s a waste of $2 also the pool doesn t

no change for the laundry room.

it have facilities like gym, laundry room, restaurant, staffed

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

love comfort suites breakfast is always amazing. this is the only hotel id stay at..

needs laundry room

no laundry room.

no laundry

i am not complaining they do not have guest laundry

there was no laundry room but in all it was a great stay.

could use two laundry machines. ty for great stay

lack of laundry units on site

kudos and thanks for having laundry on site

room as well as the hallway was located above the laundry for the hotel and thus had a laundry room and dryer

hotel had laundry facilities

spa prices are over top and not affordable

the room was spacious, with a nice view of the golf course

my kids enjoyed the stay we will be coming back

there was people just sitting in hallways and kids for a group trip running back and forth

could have been more lighting in the room and the spa was closed

guest laundry

free breakfast and parking made it so user friendly

clean. breakfast was great!!!

paying for parking deal is a real downer

staff was very friendly. our daughter loved that the pool was inside/outside connected

i really liked the little kitchen area in the room

great location,nice clean facilities, loved the kitchen

pool area floor needed cleaning.

breakfast was chefs kiss

breakfast was great. i liked that three mornings in a row were different varieties of food .

my room was by the laundry room and i could hear it all evening.

lounge was terrible. the actual bar was just a shelf. pool was old. no hot tub.

pool key. keep them is 30$ additional no one said anything

hotel was so cold, we could not let the kids get in the pool

friendly front staff -great pool

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

laundry room is ok

laundry facilities on the premises is a great idea.

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

i didnt like the funky smell in the laundry/ vending area

i love it all breakfast and i was able to relax.

pool water could have been warmer and hottub jets didn't seem to be working correctly.

our key cards were working for the room and even when using the gym

parking wasn't the best. but it was a wedding weekend

not enough parking space

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

no open bar or restaurant or room service.

would love to see muffins donuts for breakfast as the kids didnt want oatmeal etc

my kids loved the breakfast and the front desk attendants were very nice!

my kids loved the breakfast and the front desk attendants were very nice!

it doesn t have a laundry facility to wash clothes

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

they were even able to get us clean laundry with their dry cleaning service on christmas eve

room service was a little late

also, a very nice gym

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

the gym was nice they have a snack bar

has an inside gym and pool, big inside and outside lounge and a bar

room design and comfort. bar/lobby area. gym and pool

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

a minor point, there weren't waffles or pancakes options for breakfast.

put a microwave on every level by the ice station so the guest doesn t have to go down by the pool area to

hair in my food when i ordered room service.

and there are shuttles in the area to take u where ever u want to go

beds comfortable, room service was excellent

the gym could be better as compared with hyatt regency (downtown chicago)

also my main reason for coming there was so my kids can have something to do (pool) but it was closed

easy to get to and from airport on the free shuttle

hotel, with a great breakfast, decent indoor pool and gym, and a bar

the pool area was clean

to the airport accommodating early check in shuttle from airport wonderful breakfast

staff/breakfast

everything was good, staff at the bar were wonderful!

and the pool was very nice

breakfast, full starbucks in the lobby, direct access to the convention center and free airport shuttle

beds were messy when we got there, the people were so loud we were not able to sleep at all, and kids kept

they didn t have the room size i booked so some of my kids had to sleep on the floor

it was clean, good amenities with the bar and starbucks

limited choices for room service steak sandwich at red was not good

room service on 7/15 on floor 3 was exceptional

i could not keep doing that when traveling with a pet, a wheelchair bound family member, and luggage

i loved the shuttle to and from the airport.

the coffee shop was convenient and the gym was pretty nice

didn't notice a pool, but there were laundry facilities

parking is difficult to find and have to walk a distance

there were no dishes in the kitchenette

breakfast could have been better an pay bar and a muffin isn't exactly a breakfast could have

the only plus of my stay was the location. and the parking.

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the

parking is included (an expensive item if you stay closer to downtown chicago) and the location

greatest location, and great bar for drinks off the lobby.

very nice room and bed. loved 2 closets and kitchen

operated laundry

there was a vending machine with water/cola and ice and laundry on our floor

that it had onsite laundry room

the soaps seem like they were old. but bar soap plastic crumbled as i opened it.

when we got there they just seemed like bored high school kids and that explained why they didn’t seem like

they have a coin laundry we found great after road

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

no plastic bag for laundry

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

so much going for it as an airport hotel: price; free airport shuttle; basic but free breakfast; laundry; clean

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

the gym had great equipment

had missed a flight and had two families w kids

after we requested room service on sun, our room's bed was made up but linen was not changed.

the laundry facility was $3

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

two different bank cards in laundry payment option for dryer

strong odor of natural gas immanent from laundry room

elavator not working laundry machine out of order

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

laundry area looks like a dark dungeon, no lighting

floor was dominated by a busy laundry area - i was glad i wasn't in one of the sleeping rooms in that section

the musty smell others complain about is just the laundry facility in the hotel

chatting at 5am very loud on the laundry room and hallway like if no one is sleeping

where was the peloton bike? did not see it in the gym.

the room service food was great! and the bed and shower were comfy

i could hear kids running down the hall, doors slamming, and the airplanes landing

also, i never received room service or towels

$400 plus no porter service and room service through another credit card

no laundry

our room didn t have a laundry bag.

kids running around

kids running around slamming the door

clean rooms and lobby. breakfast was great.

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

laundry

the shuttle service was very good and easy to use, laundry facilities are free to use

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

also, they have a laundry where i did my load and it just costed me $4

not very many channels to watch for kids but you can sign into netflix with your account information

only problem i had was that front desk attendant told us breakfast was complimentary and when i went downstairs

bar tender was a bit rude

hot breakfast was an extra charge even if breakfast is included in the room price

staff is somewhat friendly but very helpful, bar team are great.

well presented breakfast and the laundry facilities were great

hotel has the same type of breakfast, gets boring after a while especially when staying for an extended amount

the pool wasn't heated.

the wifi signal is poor. the location is far from the down town

work out center was empty as well i had the gym to myself

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

we could do our own laundry, and the staff were friendly

thing- no unnecessary people for tips room service staff who make bed are super star- receptionist were fast

breakfast is poor and no room service

really nice staff and i loved the pool nice area too

no laundry facilities on property. no restaurant.

there is no coine laundry

about everything - great room, super free breakfast - awesome staff, reliable wifi, and really nice exercise

free breakfast and wifi

staff was very friendly, the room was comfortable and clean, the gym was clean, and the breakfast was very good

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

no guest laundry room

please also be reminded there is no laundry in the hotel

the food at the bar was good along with the drinks

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

wifi wasn t great

, a tiny round bar of soap and that was it

wifi is not excellent, so that's problematic

wifi accessibility could be improved.

laundry basket full of towels still over flowing and all over the floor

pool. great lobby, very clean

the kids movies that play in the pool area

starbucks and restaurant & bar onsite

lobby, fun bar experience with hotel employee, sports on all tvs in bar area, clean, friendly, close to

no laundry

location, customer service, amenities, courteous and prompt shuttle service

staff was very pleasant and helpful when it came to the shuttle bus

no pool small gym

asked if i secured a taxi from the airport and volunteered to refund the fare because their shuttle driver had

neat and clean tidy just the coins for laundry can be upgraded to card

they had laundry options and also breakfast

the access to laundry, vending and a workout room were all great

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

was not expecting a kitchen

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

the shuttle service from the airport is convenient

the food at the restaurant is excellent and the room service is also excellent

convenient to airport, appreciated the shuttle, clean room, friendly and helpful staff

hotel shuttle provided easy drop off at airport

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

lots of broken items (laundry was completely out of service for days, cracked light switch)

and out into the hallway after the first flush, even though reception know i was with four young kids i couldn

nice bar and late night food

desk caught it and adjusted, which i thought i d be happy with couldn t connect to wifi under either