close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

even has laundry room for guest use

wifi is bad.

off-street parking

rooms were next to the laundry room

crowded parking, self serve laundry not working,

the services they offer, stop saying free breakfast when you don't have it and they was no gust laundry

shuttle to the airport to have access to the train

location, free shuttle, nice staff

outlets , shuttle bus between airport and hotel is vey convenient, breakfast is good, customer laundry is good

laundry out of order

laundry broken, no bath tub

bed was not comfortable price for laundry and supplies parking & construction was inconvenient

th a nkful for the laundry room

i like the that it has a gym and laundry room

were still ironing out the kinks for the app needed for the laundry room, but i'm sure it will improve

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to

good gym and laundry

room and laundry

and quiet, laundry machines easy to access and functionally good

also, laundry on the floor

it has laundry

the laundry was in the open hallway with a sign 8am to 8pm ot was 11pm when someone decided to do

you had to walk outside to get to the lobby and to breakfast

website stated laundry services-none available

there is no room service or breakfast included with the room.

fast reliable free wifi

i liked it because it had restaurants on premises.it also had bar indoor pool.

checks the mark for location, cleanliness, friendly staff and a great retro style restaurant / bar

no change for the laundry room.

was given a room in the 2nd floor, which was the worst, right next to the gym and laundry

it have facilities like gym, laundry room, restaurant, staffed

those staying longer than 1-2 days has laundry, exercise facilities, restaurant, free breakfast, has a small

breakfast selections were limited

liked the motel, there is a laundry space which can be used using apps, which felt nice

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant)

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

laundry room is ok

i didnt like the funky smell in the laundry/ vending area

there is laundry room for the guests

laundry and all my clothes including my work clothes for that evening were stolen from laundry and

no laundry facilities

got bed bugs from the room i stayed in and had to spend the next evening doing all my laundry in a towel so i

after 3 weeks of travelling we wanted to use the laundry facilities so we weren't taking lost of laundry home

it doesn t have a laundry facility to wash clothes

they were even able to get us clean laundry with their dry cleaning service on christmas eve

our room is underneath the laundry room, omg, washer and dryer roaring for all the day

also, it was difficult to access the wifi

one of the best meals i've ever had, and it was even via room service

the convenience to fashion outlet mall, pool area and laundry facilities. room size was nice.

the laundry room also was outdated

the snack bar, gym, and pool are great amenities!

the staff was friendly, the hotel airport shuttle was prompt and swift, the rooms were clean, and the facilities

george at the bar was everything exceptional i loved it looking forward to staying

if you need to get laundry done - it is a easy uber to schiller

the wasn t a laundry bag either

being near the airport this is nice modern and clean hotel with good facilities such as gym, pool and good

pool was warm

couldn't find the airport shuttle at o'hare--which is not the hotel's fault but it was frustrating after a long

we asked about the pool and we were told it has been closed for two years then we asked about room service

free shuttle service from/to chicago o'hare was excellent

and there are shuttles in the area to take u where ever u want to go

convenient shuttle and uber isn't expensive either

was absolutely no bar fridge items for me to eat and also no real coffee

no hot tub by pool

location, comfort, amenities, free drinks, free breakfast

and we enjoyed the managers happy hour at the bar in the

we were leaving before the buffet opened in the morning and the hotel provided us with a breakfast bag

she was so kind to my kids and made every thing a breeze

restaurant and bar have excellent staffing and service

the pool is always fun with a skyline view and skylights to help you feel like you re soaking up

microwave or fridge in the room, room service a bit expensive compared to other hotels , you can hear a bit the

they didn t have the room size i booked so some of my kids had to sleep on the floor

gym dinner room and roomservers.

2 king size bed but a get 2 queen size they don t have king size beds my family 2 adult 2 kids we have really

were not allowed to go to the sky deck due to kids sneaking in

great breakfast with numerous selections for food and drink.

staff at breakfast bar gave my kids hot coco and even made sure the temp was safe for them

service trying to get in room at 8:00 am when we had late check out

laundry facility except some contractor picks up and drops back in 24 hours

i asked if they had dry cleaning/laundry service

was no laundry service and this was very inconvenient

laundry service said same day, but did not deliver as promised but still charged for service

nice to be able to walk to flight in morning with kids

laundry basket full of towels still over flowing and all over the floor

sauna in the bathroom. pool and whirlpool so clean

later checkout, clean spacious rooms, nice pool and hot tub with soothing music

starbucks and restaurant & bar onsite

was no complementary water, there were some bad and disruptive kids who were running down the hall all day and

lots of broken items (laundry was completely out of service for days, cracked light switch)

rooms, small bathroom & room, swimming pool closed, laundry machines dirty, no change for laundry machines

amazing breakfast, easy parking , clean room

breakfast buffet in the restaurant in the hotel

said kids can eat free up to 12 year but they make us pay for my daughter which is 12

no room service

$400 plus no porter service and room service through another credit card

also used the gym which was very clean tidy and organised food in the main restaurant was up to a very good

when asked for a spoon at the bar we were told they could only give us plastic

room was comfortable and facilities were great (kids managed an early morning swim before our departure)

room service menu was minimal and room service was overpriced

no breakfast provided

room, had everything i needed, good breakfast, helpful staff, convenient for short stays when you need to be

my experience overall was fantastic. spacious, clean room and great amenities (pool, gym, etc.).

beautiful hotel! room was exceptional! nice gym!

in food , just 1 daily complementary water , they don t clean the floors , bad internet , the laundry service

nor, to my amazement, do they offer free wifi in the room

great location. very nice hotel. best hotel pool for families with kids in the chicago area.

the shuttle service is great

2018, close to the airport, wifi must be free for all rooms

we could do our own laundry, and the staff were friendly

it was clean, laundry room was great, taxi service was amazing being that we were there for a tattoo

will check out the gym on our next visit

my kids said rosemont is nice but joe makes it great

location, cleanliness, service and the gym and pool with jacuzzi

size of the rooms, the laundry facility and the excellent guest service from hotel employee at the front, every

continental breakfast could have been stocked a little more

wonderful big pool! super friendly staff! yummy breakfast !!! perfect place to stay with kiddos.

pool need towels

wifi is problematic if you are far away from center of building

room smelled of sour laundry took a shower and prepared for bed pull out sofa no problems sheets and blankets

microwave not very clean. nor the laundry

convient laundry area, gym and

breakfast was excellent

pool was big and warm, our room was on the 8th floor with windows on both sides so our little kids loved looking

wi-fi available, and no change machine in the laundry/vending machine room

most of the laundry equipment was out of order

room was clean and comfortable, staff was friendly and parking was free

no room service front desk poor customer service room had bed bugs bit my wife and kids

the grab and go breakfast was also a nice feature

there isn't any information; saying laundry rooms compared to previous best western

thank half the dryers didn t work so it took forever to do laundry

they sent me on a wild goose chase to find the coin operated laundry room

tv and internet worked well, and parking was plentiful and free

good parking

no laundry

shuttle to airport 24/7 friendly, clean and helpful

i use the gym as well and it's a nice facility

there is a casino across the street, famous chicago deep dish pizza within walking distance and the free

the location was across the street from rivers casino

the rooms ,laundry room ,not cleaned properly even when we reached the garbage wasnt cleaned ,fries behind the

breakfast

good location, plenty of parking.

paid for the wifi upgrade for it to still barely work

the bedroom and bathroom are spacious. the wifi was stable

there was a vending machine with water/cola and ice and laundry on our floor

operated laundry

that it had onsite laundry room

other than those two petty things it was a very nice stay

gym the italian restaurant & bar very clean spacious room

my room smelled like weed, and how don t they have guest laundry

it didn t have a laundry services

wi-fi hard to access room service never picked up

the usual credit card info exchange, informed me of the hours of operation for the restaurant and bar and

staff was very helpful and allowed us an early check in/out

was not cleaned any day or any fresh linen provided until ask for and had to go get myself from laundry room

the musty smell others complain about is just the laundry facility in the hotel

you feel you are in a laundry cleaning area

squeaky beds. old and dirty laundry room.

facilities laundry room was out order

no laundry

our room didn t have a laundry bag.

there is a gym and swimming pool as well

the pool and the room was very cold

the beds where comfortable. the kids enjoyed the pool

front desk staff and shuttle driver was excellent for kindness and service.

friendly staff, clean facility, secure parking, located right next to rivers casino.

service and shuttle service

next to the casino and airport, what could be better

very bad beds hurt my kids and wife back and mine

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the shuttle service was very good and easy to use, laundry facilities are free to use

laundry

also, they have a laundry where i did my load and it just costed me $4

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy

well, everything was good. but they didn't had laundry services. but all good.

in addition, i was never informed of the pool policy or gym policy that i happened to stumble on the night

no large towels in room, i had to ask gym was too small snd treadmill was broken light didn t work on desk

the overnight clerk was nice to assist me i thank the manager for allowing me to relax by the pool due to my

parking was ample, staff was very nice and friendly

laundry room and gym are good

onsite laundry room

wish they had laundry in the building

location and the staff friendliness of staff. airport shuttle was a plus!

really easy to navigate, it's walking distance from the casino

no laundry facilities on property. no restaurant.

there is no coine laundry

great breakfast. great wifi

the wifi could do better for videocalls.

the gym was lacking in equipment

my husband s suit and dress shirt to the laundry to have it pressed before a family wedding

parking pass a big plus

attached bar was also good with a good menu

the wifi password didn t work but it wasn t a big issue.

great things to do/places to eat in oak park (frank lloyd wright homes, deliah's kitchen for breakfast, lou

wifi is not excellent, so that's problematic

wifi was unreliable especially in our room. had a kitchenette but no dishes/silverware

we enjoyed going to the bar at night

room rate than i was charged; window was left open when i arrived mosquitoes in room; unsecured wifi; free

, a tiny round bar of soap and that was it

i was evacuated from a sound sleep as a result of fire alarms from the laundry area.

parking lot area is a bit rough and traffic but your on a main intersection.

no guide, not a smart tv, weak, unsecured wifi, no room services, no house keeping,

cross 83 if traveling northbound so it is best to travel west on north ave and cut through the parking lot for

clean room, pool and workout area

asked them to do it, then when i went for clean towels they gave me only 2 cause they said laundry wasn't done

belongings and our personal bedding and pillows in thick garbage bags and went directly to the laundry mat to

spa tub was not cleaned properly

breakfast wasn't so grand with a lot of variety

they were pet friendly

laundry service (the machines) were ridiculous to use

about this stay was amazing, i loved that there was a laundry room available to guest

only small downside was that the pool was temporarily out of service, which was a bit disappointing

close to airport. airport shuttle.

great spacious room with kitchen

the access to laundry, vending and a workout room were all great

neat and clean tidy just the coins for laundry can be upgraded to card

they had laundry options and also breakfast

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

large, comfortable room with a small kitchen.

it took exactly two loads of laundry to get the scent of mildew out of my clothes

laundry not accept credit or debit cards

location laundry service printer services

wifi is good

enjoyed the breakfast - shuttle service was also great

they also have a laundry area with 2 washer and dryers ($2 to wash and $2 to dry)

elevator to all floors is very convenient as is the provided guest laundry

room service

room service answering system. calls holding holding too long

everything. shuttle to the airport.

need to expand your breakfast choices

the pool was not heated.

comfortable bed, quiet, good breakfast, easy airport shuttle

nice warm indoor pool, good breakfast and free airport shuttle also included

had to leave too early to try breakfast

no plastic bag for laundry

table lamp not working * smelly room * torn chairs and couch * smells like pets were there * no laundry bag *

size room, the laundry was a bonus

size of laundry room and exercise room

laundry in the room that was supposed to clean was dirty n had hair on it we asked for more and was

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited

everything from the size of the mini-fridge to the microwave to the swimming pool' right around the corner, to

there was no cell service or wifi downstairs

plenty of towels i like that they were a restaurant and an indoor pool that staff were very friendly

had to pay for high speed internet(logging onto wifi) which was so slow i couldn t even use it

i didn't get wifi . i think it was neglected by personnel

free wifi and newspapers.

the fitness room was perfect!

breakfast was good. airport shuttle was good.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

the pool and whirlpool were clean and comfortable

the pool room was a little small but nonetheless very relaxing.

i didn t like about the property was that the television s barely worked, the wifi wouldn t connect, the

it was a snow storm and my kids played in the snow

the hotel is super clean including lobby, restaurant, and laundry room

we received a free upgrade upon check in and were placed in a room with a kitchen

enjoyed the omelet station and bar serving food.

a few more food options you could order at the bar would have been nice.

like, swimming, gym, free breakfast, and parking

no guest laundry room

please also be reminded there is no laundry in the hotel

no laundry .tv service is slow.

everything except no laundry for guest ! that s extremely hard when staying a week or more

the food at the bar was good along with the drinks

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

pool could be open longer

room service was great.

the pool was extremely cold.

didn't clean the pool or jacuzzi at 4:00pm so the people that came after 5 were in there for those who wanted

no change for laundry room

good location for my needs, free parking, guest laundry,indoor pool and workout room

the washer they provide for laundry has stuff growing in the ring and looks like it has never been cleaned,

stains in the hallway and the room were a little off-putting, and when i needed to use the guest laundry, they

laundry room was out of order

good location. very comfortable beds. friendly and helpful staff. easy parking.

beds and pillows, great shower, quiet, great jazz in the bar, nice community feel, able to dine in bar listening

everything especially the room service it also was excellent!

set across from a golf course makes for a quiet stay yet is just minutes from major shopping and restaurants

the room service was prompt, courteous and delicious

advertised room service which i needed as i am in down for an appt related to a back

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

the swimming pool opened at 5:00 am. the shuttle service was excellent!

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

lots of shopping, golf, restaurants, bars, etc

the have laundry facilities, vending machines, and offered granola bars for breakfast during the pandemic

it s nice that they have laundry for guests

my son loved the breakfast

the pool is not open

breakfast offerings were nice, parking was free and available, room was nice and as expected

my room was by the laundry room and i could hear it all evening.

hotel was so cold, we could not let the kids get in the pool

i liked the pool, the gym, the very helpful staff

the bar was closed due to

nice, clean, with a friendly staff. quiet area with sufficient parking. very comfortable!

room service was fast.

limited access to room service for breakfast requiring 24-hour notification.

it was date night for me and hubby kids free

the gym was decent

room service and meal very costly

i like the pool and spa for me and my kids

really digging into the weeds of the website that there was $100 additional fee for bringing a pet

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

the apartment style rooms made us feel very comfortable as there was a bunch of us, plus kids, plus dogs

enjoyed the space and the kitchenette

laundry room could be cleaner

the one laundry washer was not working

front desk svad was rude and the amenities closed too early the pool the laundry the work out room closed at 8

another state and this is my second week here, and i haven t been able to wash my clothes in the laundry room

good location near i-88 and roosevelt road, on-site laundry, decent breakfast

convenient for airport shuttle bus to airport not much else around the actual hotel though

bar & restaurant closed

rooms on ground floor near the reception area/bar get a lot of noise from the bar in the evening

the free beer and appetisers, the pool was small but lovely and warm

room was dirty and kids were running around in the hallway

cross country the next day, so we called a number of times asking if they had coin laundry, staff assured us

to use the hot tub, it was full of 10 year old kids screaming and yelling, never got to use it, very disappointed

my food came cold from the kitchen and the person who brought the food to the room was very rude

kids and myself were disappointed with the cleanliness of the pool

european travelers should know what hotel do not aware upon arrival -no cleaning room service daily, only upon

there is a laundry room on the grounds and restaurants and shopping malls everywhere

laundry is also available with purchase of detergent there

the laundry and ice were close but laundry always out of order

laundry room

location and the fact it had laundry

one staff even did his own laundry while cooking himself a meal in the room by the front desk

have one machine laundry and one drier for all the property, breakfast was only pancakes, bread and coffee, (

the laundry machine didn't function very well.

enough parking is also very good

price was decent. no charge for parking.

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

it's very disappointing to kids that get dressed to swim and make their way down to the pool only to be told

the spa and pool was a plus

and by the way we wish the customer service at the front desk and valet to the pool and spa matched

wifi kept going out

also no laundry room at hotel made some problems for my family to stay long period at hotel, n ed to instal

very friendly staff, big room, clean, good location, free parking, nice breakfast, swimming pool is open on 30

wish there was a hot tub but the pool was great and actually very warm.

room 122 was next to elevators, the kitchen door and gym

stayed there for two weeks there was no gym it was being worked on

needs larger laundry room.

first room i had dirty laundry was out side the door and a big party next door

hallway on 2nd floor smelled terrible from the laundry area.

the coffee make was dirty bathroom had a ring around the tub there was dirty laundry plastic no sanitize wrap

to find, close to shopping destinations, free on-site parking, clean rooms and public areas, free wi-fi, indoor

t get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

there was a coin-op laundry room for guests, but only one washer and two driers available

laundry was extremely dirty

was really nice and clean like it should and i slept like a baby the bed was comfortable and the breakfast was

i especially was pleased with the well lit parking

got stolen barely 5 minutes of putting in the laundry and the staff said it s a guest without

the front desk did not have change for laundry at any time

when i finally got to my room there was an old laundry cart in the hall that was sitting next to the door (it

it is like swimming in the laundry room

needs a quarter machine or have laundry that takes debt

the rooms are amazing free breakfast free laundry 24 hour pantry

pics provided of laundry and trash we took out

loved the free laundry and gym facility

they even have free washers & dryers for guest laundry

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping

everything was perfect!! but the cold water in the swimming pool.

breakfast, didn't have to interact with anyone thanks to room access using digital key, free parking available

bed was comfortable, good wifi, good free breakfast.

breakfast, front desk staff

good sized rooms. liked kitchenette

the parking lot

poor wifi interference on

time, he continued yelling and caused a scene loud enough to draw attention of other guest in the parking lot,

almost no wifi porn channel on tv with no notice on that malfunctioning toilet lights, shower

they don't have wifi they are laying when you check in

guest laundry is downstairs (runs on quarters, so bring your own as sometimes reception understandably

laundry on site was useful

maybe a laundry soap vending,but otherwise my staycation was great

they had great breakfast and the swimming pool was good

hard to get in to the parking lot.

i like the ability to schedule my kids swimming times. it really helped with planning.

that is ridiculous and the reception also charged for data service(wifi)

there were kids running up and down the hall way pass my room from 9:30 pm until 12:45 am

breakfasts wasn't worth the money to high and the kids didn't like it

restaurant/bar

spacious room. nice pool.

clean rooms. breakfast pool. hot tub the people

the wifi is very weak unless you pay an additional $5 a night.

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

pool room stunk like mold so the kids wouldn’t swim

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

comfy beds, pool and hot tub, treadmill.

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

hot breakfast and pool access area

room was comfortable, good breakfast, nice pool and spa, friendly and helpful staff

i didn’t realize it until i had an issue when i went for breakfast

spa prices are over top and not affordable

my kids really enjoyed the big pool

we got late night food and drinks at the restaurant/ bar downstairs in the hotel and everything was amazing

beautiful golf course , campus and great amenities offer

when i asked where laundry was, i was told it's only available from 5pm to 8pm

on this occasion i was put in room 102 next to the laundry

room next to the laundry. very noisy!

need to pay for everything example request for early check in need to pay $30

it was a smoking room, and no avail non smoking

pool was too cold and there was no laundry room

was awful coffee not good quality no laundry in room was specific smell if you don t turn on ac i don t

there were no laundry facilities.

wasn t a full service hotel. no room service or laundry service etc.

no laundry onsite