the pillows and room situated over the laundry room. the road works and diversion.

lovely friendly staff great facilities we loved the pool and jacuzzi

extremely polite and helpful staff. comfortable and spacious room. pleasant bar area.

lovely breakfast selection too

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

criticism - could not get through to room service

information nor apologising; for making me go tirelessley through a fire exit to the outside gym in the cold

could keep their bar stocked up

classic stylish hotel :) rooms beautiful, view to the gardens, room service very nice :) breakfast amazing and

my laundry was lying in my room for 3days

parking excellent

bed was comfortable, excellent wifi connection and cleanliness of room was of a high standard.

cot and bunk bed for kids were set up prior to arrival

a great touch that santa came to the table to meet the kids

upon arrival, i needed a laundry service

advertised laundry facility doesn't exist

noise from laundry staff at 4.30am waking me up!

they welcomed us at our late night arrival and their bar was open even later

wifi worked well

also no laundromat facilities on site, would be ideal for guests requiring laundry services

the pool/spa is really good fun

meals/ room service was tasty but quite expensive

there were lots of activities for kids

wifi & signals of mobile phones are very poor i have to go to the reception to get good signal.

pool area need updating.. but it was still ok.

breakfast crockery could be cleaner

had lush green space around the property and kids enjoyed playing around

breakfast was great, spa amazing

please turn the heating on in the restaurant and bar area

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

can t fault this property at all other than wifi signal

nice big comfortable rooms. nicely decorated. good sized bed. sofa bed for kids which was great.

kids loved it

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

wasn't already half in i would have asked to change rooms as it was like trying to shower with a kids watering

i found bed bugs and room service didn t clean up

unfortunately, there was also a family with kids shouting, playing & crying in the next room

no wifi when i was there... i m sure it s fixed now

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

wifi extremely poor, bottle of water for 3.95 (you must be kidding!)

plenty of space parking lounge room..good food

the wifi was intermittent and not available in my room.

wifi didn't quite extend to our room

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the wifi was patchy in our bedroom

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media

excellent value for money and the breakfast was great.

a teeny gripe regarding the wifi

wifi wasn't very good.

the pub itself is beautiful with a great restaurant and cosy bar space

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

a huge fireplace, a cozy pub, great food, and a beautiful location

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

i asked for a glass from the bar and that was of course no problem

staff so polite plus a nice little gym, bar/bistro area very pleasant, good parking & location

did not use wifi

wifi was awful

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

struggled with wifi continually

lots of space for parking

minutes took my order but room was freezing and after waiting 25minutes decided to have meal as room service

comfortable, excellent wifi and spacious room

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

able to bring my dog although be aware not all rooms are pet friendly so check with hotel before booking

helpful staff, ample parking and other amenities

stay from start to finish, very polite and attentive staff, lovely breakfast , had some balloons put in room

but they did change them quickly for us although we no longer had twin beds we had doubled but kids didn t

good selection of drinks and food incl kids menu which was fairly priced

also the wifi was very

wifi easy to log in too

the staff was amazing even though they was having wifi issues they was still friendly and professional my boy

the pool the rooms the building itself ! the cuisine

lovely hotel, great staff and location, excellent facilities (including heated pool).

i had room service

small room for three people and no laundry service

plenty of parking. good breakfast

the breakfast was very good. good choice

only thing we would change is a better option for kids sleeping

location for kids activities

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

wifi did not work at all

to hotel and parking could be clearer, it was a little confusing especially when arriving in the dark

great parking close to the hotel

real coffee at breakfast is essential!

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

staff were very helpful especially laura who was on the breakfast reception and made sure my poached eggs were

bathroom was large and very very clean food was first class breakfast fantastic

the gym was great and the equipment was class

great to have a shared kitchen so you can easily cook your own food

be made aware of where the fire exits are and that there is no breakfast and that there is a kitchen towards

free wifi and netflix

the room had character with an original victorian fireplace (not in use and closed off with a transparent

really good wifi

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

pet dog in guests room next door was barking a lot before bed time

for an early check in and room was ready when i arrived at 11

dog friendly with a dog bed and complimentary treat bag, parking onsite and fabulous breakfast

made 4 50 year olds feel like school kids

golf facilities, great staff and we enjoyed panel, tennis and spa too

great facilities, accommodating and welcoming bar staff

parking conveniently wasn t always easy, but assume it was oversubscribed due to a golf event

loved that my kids and partner enjoyed the freedom of being able to do what they liked and i knew they was

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

the room was comfortable. the gym was good.

lots of restaurants and bars nearby on the river front

shower extractor fan didn't work, there were no water facilities in the gym

i called for room service they charged 2,50 even for ice

staff came and served you if you wanted a drink or dessert, instead of keep having to go to the bar yourself

the honesty bar was a very very nice surprise- fully stocked, as it should be, and the fresh milk

but the best thing was the little box for the kids - books, crayons, toys, games and mini marshmallows for

breakfast bar service

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

good wifi connection

i was charged 10 pounds extra for late check out at 2

i could not log on to the free wifi.

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

a room overlooking the laundry

no on site laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

room noisy was on ground floor outside laundry with constant machinery noise.

the room had a view of the laundry area and there was no fridge in the room

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

no lift and no proper bar ( vending machines)

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

very helpful and friendly staff, parking available outside

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

great restaurant and bar area, cosy space to relax

are no staff members to provide room service or help with luggage

room, large comfortable bed, fridge, wifi, tea & coffee

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

very nice rooms, clean, loads of parking space and free of charge

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

helpful staff at reception, bar and restaurant

also my pet hate is when you pay for hotel accommodation and the have to pay to use the car-park - only a

no laundry facilities

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

laundry, crockery left outside our room on arrival at 3pm

i had a drink and then retired to my room and phoned for room service about 7

spa / pool was closed as winter

there was no qr code in the room to use the room service app

car parking. when other functions were on it made it very difficult to find space to park.

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

36, ground floor: next to laundry, smell of detergent overpowering

having to give my personal details for the wifi

the room was so small that the person bringing in room service could barely fit

were no contact numbers for room service so i ended up calling the hotel from my mobile to ask the rs contact

parking was in the grounds which was an added bonus as some places have no facilities so that you

we had dinner in the bar, fish and chips were tasty, and nice bar too

gym session to disconnect from work

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

location is fantastic too as was the very late check out we were able to have

front of house staff as well as room service

beds and we were allowed to check in early which was very helpful when travelling with kids

the staff were lovely and the gym was excellent. beds were incredibly comfy

noisy delivery of laundry very early in morning

laundry and breakfast with communal kitchen

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

good to have laundry facilities

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

the staff were friendly the hotel was very clean and the restaurant was very nice also the spa area was great

liked the restaurant and bar set up the friendly staff the location close to shop high street secure

the service was amazing the staff were very helpful and great for kids

access to pool and gym. comfortable rooms. parking on site.

had room service this time and the food was amazing

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

greeting, being accommodating to early check in and late check out, the food, and the greeting

great staff, great facilities and room service available till 5am!!!

no breakfast room service. room service starts at noon.