the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the wifi could be better

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

free bed for under 17s, comfy room, late check out

room service chips great but bread was far from fresh so sandwich poor and not eaten

wifi was great and reliable

wifi was bad

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

there was room service available and staff were all very nice

the 2 young staff serving at the bar and karen looked after my drinks and orders

delicious well presented food albeit with a limited menu - and the breakfast was brilliant

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food

wifi a little random in the bedroom

family room was excellent and the kids particularly enjoyed the ‘toy box’ that was in the room too

there was a big double bed and bunk beds for the kids

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

the wifi even held up for a few games while my partner was getting ready

lovely atmosphere in the bar area

small. gym

noisy estates/laundry yard banging early in the morning and during the day

a room overlooking the laundry

no on site laundry service

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

even gave me a late check out

tv, free wifi, quiet area, free parking next to hotel.

good wifi connection

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

none or very little car parking.

good bar & food

wifi wasn't great. room did have faulty radiators (but they added a standalone heater before)

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

very central location with free parking

parking at the front is a bit tight for access

the bar does get busy which also has seating outside but we didn't hear any noise from our room

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel

the water in the swimming pool was very salty!

the desk was very handy and wifi worked very quickly so i was impressed

staff and room service staff are fantastic, but sometimes it took a few tries to get through on the phone

the gym, pool, sauna

the ability to order food until 11pm and use of the spa area.

also no laundromat facilities on site, would be ideal for guests requiring laundry services

arrived at 5,they said it was a maintenance problem, we were given free drinks and waited in the bar over looking

check out was super easier and they gave us a ticket so we didn't have to pay for parking on the way out

there were lots of activities for kids

would have appreciated good wifi in the hotel rather than having to registering to sky cloud

36, ground floor: next to laundry, smell of detergent overpowering

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

we really wanted to have a swim in the pool before check out, but had cut our time a bit fine after breakfast

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

good communication and the option of a car parking space

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

location is excellent and ample parking which is always at a premium in london

all room lights blazing, overpriced breakfast and restaurant options - claimed high speed wifi in all areas

the bar staff on sunday also very friendly

this was still more than acceptable - cleanliness and room service are impeccable

the hotel itself is outstanding set in it's own grounds with parking - a godsend

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

there was laundry all left in the corridor

tidy laundry left in corridor, although i m sure this was just on change over.

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

gave my baby's clothes to the laundry service for washing

wifi was virtually non existent in our room

lovely bar and breakfast area. rooms are very comfortable and well appointed.

breakfast,brunch an evening meal all lovely, great service an friendly staff

the room service breakfast option

my laundry was lying in my room for 3days

dreadful wifi fake food (sandwich advertised as berkshire ham) see photograph

cot and bunk bed for kids were set up prior to arrival

grateful for the later check-out and free parking

any fried eggs as none on the hotplate he was quite abrupt and said they were making more in the kitchen, in

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

in a great location with free parking outside

wasn't already half in i would have asked to change rooms as it was like trying to shower with a kids watering

the parking at the hotel is very difficult - especially if one arrives in the evening

no wifi when i was there... i m sure it s fixed now

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

he gave us a complimentary late check out because the day we checked in, the pool, jacuzzi, sauna and steam

location, staff and spa facilities were the highlight of my trip

loved how, comfortable the hotel was, from the room to the bar and restaurant

i politely requested different and was told they had issues with laundry so no more were available

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

wifi code displayed in the room - had to ask at reception

a bar of soap instead of the body wash would be nice (personal preference) in the bathroom

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

room was a great size everything was clean laundry was lovely and fresh

great bar on the ground floor

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

the staff were terrific, they really tired to solve the wifi which we never were able to use

rooms were clean well arranged and had many extras, free wifi with good speed, staff couldn t do enough for

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

we ordered room service on the first night and thoroughly enjoyed the food

room, great location in a very pretty town with lots of restaurants and boutique shops, great wifi connection

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

very comfortable rooms, great location and the staff were very good, particularly the bar staff.

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

the car parking is convenient and free and wifi is good

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is also a laundry facility about three blocks away

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

good wifi, all the normal amenities

great value awsome wifi and good breakfast

laundry room - so useful. really easy to walk to from the tube.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

good facilities like bar, restaurant, gym and laundry room

with self-service laundry facilities

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

staff at reception and restaurant were very friendly and helpful with an early check in.

times for kids is strictly only between 9am and 11am and 4pm and 6pm

unfortunately kids cant use the pool.

bathroom shower did not drain properly and room service app didn t work

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

excellent gym and staff

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron

quick check in, helpful staff when we couldn t access wifi, great service and food at the restaurant at dinner

nice hotel and great proximity to the airport. good bar and restaurant onsite

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

just had a lovely feel about it. was also impressed with the amount of parking spaces

room / breakfast

wonderful bar service and bar space.

cleaning car park was absolutely pitch black when i got to the hotel and the last available car parking spaces

free wifi only if you give a lot of personal info to a third party provider

bar is a lovely atmospheric place to enjoy a drink

close down the bar before midnight, which surprised me

coffee machine and snacks llittle blue guide book was a great help for explanations, facilities, room service,

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

clean, nice hot shower, flexible with parking, quiet area walkable to the station and centre

free parking and free wifi

great value for money - free on-site parking and good location to commute to london

seamless checkin cleanliness complimentary off-road parking can-do attitude or the staff extremely helpful

the tv was also fully equipped with streaming services too and the wifi was good

the pillows and room situated over the laundry room. the road works and diversion.

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

overcharged for pet stay

really i noticed the spa was closed as too the bar area

laundry right next door was handy too

laundry was easy due to the laundry matt kiddy corner to the hotel

great location- friendly staff - loved the fact there was a self serve laundry right next door

very friendly staff that cheerfully accommodated my requests for late check in and late check out

dinner and breakfast were excellent as were the dining room staff

the bar and restaurant area was really nice and the breakfast was great

gym could have been better pretty small and little clumsy

we couldn t get through to room service on the night we stayed but i think they were fully booked

late check out was readily granted upon request

free wifi, friendly and polite staff

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

convenient and secure parking

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

lots of space for parking

the staff were lovely, bar was good, room was great, bottle of water made all the difference.

we had wanted a pet friendly hotel and so this was perfect

they have a small gym which is well equipped and is perfect for a quick workout

i did not manage to connect to wifi

great staff...amazing bar and rooms.

the staff, the view from the hotel watching the planes come into land and take off, the free wifi

the minute we checked in we felt welcome, from all the bar staff, and particularly from the receptionist

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

hotel (pub with rooms) is ideal for visiting kew gardens, on bus routes and has off street secure parking

the food at the restaurant was excellent quality and reasonably priced and room service is available

the wifi could have been better, but that may have been due to our room's ground floor location.

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in ,

i would recommend them including cash services and also having extra room services.

good location, late check out and great breakfast selection.