wifi didn't work

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

secure parking

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

room service to my debit card which took the 50 but then takes 5 days to return to my account

parking

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

location close to wentworth for golf

golf courses make it a very beautiful site, although we are not golfers we were inspired to perhaps

the gym, swimming pool and spa were all really good

golf facilities, great staff and we enjoyed panel, tennis and spa too

gym and spa facilities are great

plenty to do and see for adults and kids

laundry, crockery left outside our room on arrival at 3pm

to be by the pool which wasn t crowded there are kids hours (8-10 and 4-6pm)

looked on website regarding pool and spa (which looked good) but noticed a cost was quoted for day use - this

car parking. when other functions were on it made it very difficult to find space to park.

we had room service for lunch which was very good as was the breakfast

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

scruffy exterior , noisy with kids running about

says pet charges may be applicable

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

no laundry facilities

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the bar snacks (we had beef sarnies) are exceptional

staff were ever helpful, everything worked, parking no problem and the room was cleaned even though we requested

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up

lovely bar area to relax with friends

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

that the room service menu was not more extensive and didn t have healthy options for

bar was friendly and the location was fabulous

sadly it was not clean either although the bedding laundry was perfect

wifi wasn t working properly

i wasn't successful in using the wifi but i suspect that's me rather than the technology

the outside horse box bar was a great addition and took pressure off the indoor bar

my 10 year old daughter had 4 chicken nuggets in the kids large main meal

my laundry was lying in my room for 3days

great full english breakfast

good choice of breakfast menu - something for everyone

in took ages because there was only one member of staff and room service wanted 10 to deliver soup and a

didn't have breakfast

lot of creepy crawlers managed to get into the room and the wifi reception wasn t as speedy as would ve like

excellent bar area comfortable beds

great pool and good little gym!

staff and room service staff are fantastic, but sometimes it took a few tries to get through on the phone

staff very helpful. room excellent breakfast great x

the laundry was not returned, bad service.

on use of pool due to covid

staff went above and beyond, the breakfast was excellent, the spa treatments were exceptional and i liked all

the gym/gym facilities could be a bit bigger

pool times for my teenager (nearly 14) were quite limited

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

good size tv if you need it and strong wifi signal

parking.

both dinner (best sea bass i have ever tasted) and breakfast

were very friendly, bar was lovely and cosy,room was really good , bed was comfortable, brekfast was excellent

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

large laundry trollies living in the hallway less than attractive

think we may have been above the laundry which had machines going all the time

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

the bar feels a bit stuffy (old fashioned)

wifi could have been faster.

spa would have been a treat

the bar area was really cosy with fires lit

was good location for the golf course

the property advertised laundry facilities, however, they fail to inform you that it s only available on

said on laundry bag that if u hand in by 8

staff were very helpful especially laura who was on the breakfast reception and made sure my poached eggs were

nachos at the bar was very good

people eating in the bar area gave it an unwanted smell when trying to relax with a

butter!) nice decor, furnishings. gone from home really.

the kitchen concept was great

the room had character with an original victorian fireplace (not in use and closed off with a transparent

spot on location, very clean room !! nice little well stocked kitchen for guests use !!

the kitchen supplies could have been better.

the pillows and room situated over the laundry room. the road works and diversion.

bathroom a bit outdated and spa facilities lacking but for the price you cant

hotel charge for our pet

everything- staff friendly, spa and gym facilities great , beds comfy and a very clean hotel.

6 tray service was not mentioned on the room service menu

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

the staff were lovely and the gym was excellent. beds were incredibly comfy

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had

food was over priced, not enough options on the room service menu either

wifi download speeds poor

the only thing missing was the shoe horn and laundry bag.

the cost for a swim or use of the spa area

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

no wifi or nobody told me how to connect.

in short - very limited choice, also on the menu (no kids menu)

room service was outstanding food still hot the spa was very clean and relaxing had no issues what

onsite gym; spacious; breakfast; helpful staff

having free spa pool access.

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers

also poor quality dinner menu - and no kids food- waitress very accommodating and helpful

just tiny details like laundry bags, being given bottled water daily, shower cap.

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

having the on-sight laundry was also a bonus

clean & tidy & also had a guest laundry

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

we had room service and that was very good

room service, front desk and restaurant don't answer phone if busy at front desk or

excellent free wifi

parking could be an issue if full. hopefully they will get a fast car charger.

access from the m3, parking available and also close to the local amenities and rail

to locate and ideal for parking on the front of the property

no lift and no proper bar ( vending machines)

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

really good, facility's really good, spa, pool & gym really good

the spa area is amazing with a full program of treatments, an outdoor thermal pool, sauna, steam room, salt

spa and breakfast

comfortable apartment with private parking and all facilities

parking space and garden to sit out in

tight parking.

convenient parking

beautiful location, super clean, easy parking, great hosts

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

nice pub, restaurant, snack bar and lounge area to relax before your flight

paying for car park,booking time saying free car park.not milk for kids.

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

couldn t help us with early check in

staff were accommodating and did manage to find me a room and check in early for which they also waived the

no wifi access without being charged 15.

gym was good, room was also nice. everything very clean and spacy.

no quick laundry facilities for short stays or weekends

whoever is doing the laundry is not drying the sheets completely so it smells like pee

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

location for a stay before flying the following morning, and for our kids to relax before they flew out the

had a self laundry as well

great bed, space, laundry and facilities

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

great to be able to use the laundry for washing

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

no hair dryer. no laundry bag.

video calls and streaming with wifi lags but alright for browsing

loved the gym easy check in and out airport transport service bathroom in the room was great

great location, amazing front desk staff. modern clean with great breakfast

breakfast offers a very good variety of food

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

had work to do in my room so ordered room service which was delicious

was a stain on the carpet that looked like it needed more cleaning, however staff let me check in early so maybe

is a connecting door between the two rooms which is super nice for family traveling with young kids

free wifi

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

nice quiet little room to stay, good a facilities. good parking and left alone,

good price, comfortable , nice, clean with free parking

no accessories such as room slippers, shower cap or laundry bag were available

laundry needs for long stays

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and

being kept awake all night with laundry

with self-service laundry facilities

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

for those that needed to wash there was laundry facilities available

self service laundry facility is a plus

easy to access, a self-service laundry, price was great.

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

shared facilities are excellent but bar and breakfast not open yet

are only 11 parking spaces and no disabled parking bays

free parking and wifi and very helpful staff, too, especially viv

photos below of the property no gym or pool - that is just the local leisure centre 1

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

com should bar them from the site for such underhand and reprehensible sharp practise

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

com should bar them from the site for such underhand and reprehensible sharp practise

no laundry service on weekends.

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

the kids are so happy especially they set up the room as a mini surprise for my son's birthday

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

didn t have breakfast but it looked really nice

noisy kids next door, overcrowded room with bunk beds.

it also has a gym, pool and spa which are available to guests

pool/sauna areas are quite dated and reception staff were fully versed on the facilities but was ok

hotel and they allowed for an early check in

thanks so much elena, all the other staff members were fantastic from the spa team, reception, restaurant

had dinner on the bar food was good

room service was efficient and delivered with a smile

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

would of preferred a room service breakfast, it was my wedding morning and i thought it would of been alot nicer

friendly staff lovely room great breakfast excellent location

kids cereals, overcooked eggs and unripe tomatoes

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

laundry room

i was promised someone would be in contact about laundry compensation

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

love the room and room service food. and the breakfast was fantastic.

no laundry facilities

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa

the bar and food facilities were excellent

comfy bed, good wifi

had to pay for one adult and 2 kids breakfast,

happy about the bar service charge

enough machines in the gym - missing basic ones like lat pull down, leg extension, seated row

pool and gym were very clean and a good size

market kitchen dinner was ok but could have been better, my wife and i both had the curry special and

the staff were so friendly and brilliant with the kids

no laundry

kids loved the pool!

customer service i asked for flower petal on bed as it was our anniversary but sumhow it didn t happen but

food ordered through room service was prepared in a timely fashion, portion sizes were very generous and the

nothing, pool closed ???

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

staff, ordered room service didn't have to wait very long for the food which tasted

laundry services

sky bar is absolute hit, especially when you travel with kids

r a fee)

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

the location is perfect for an overnight stay before taking a flight, the bar and sky bar make it feel like

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

check-in; spacious and clean room; good selection of food for breakfast; room service every day; enough parking

great wifi

you dont have to use the shuttle bus, which is around 8 pounds nice room good breakfast thank

location of my room 417 - view of the laundry carts!

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service

lovely little bar area - the decor of both inside the lobby/restaurant area and outside garden area was beautiful

updating the main hotel rooms, hence the bar wasn t open.

wouldn't/couldn't accept cash to settle my room service bill.

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

booked the hotel because we have a small dog and it is pet friendly

really appreciated the option for secure wifi as well