clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

wifi wasn't working as well

shower extractor fan didn't work, there were no water facilities in the gym

breakfast fine

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

there was room service available and staff were all very nice

wifi was also not great as my computer firewall blocked it as unsafe

dog friendly with a dog bed and complimentary treat bag, parking onsite and fabulous breakfast

they helped me with my suitcases,took care of my laundry and were very polite and helpful

all mirrors and glasses were filthy, dirty laundry on the corridors

i could not log on to the free wifi.

wifi didn t work tv didn t work either

even gave me a late check out

noisy estates/laundry yard banging early in the morning and during the day

there's no laundry service

a room overlooking the laundry

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

disappointed, in annex this time, which is a bit of a walk and the room was tiny, overlooking the laundry, it

struggled with the wifi but believe this is due for upgrade

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

the phone in our room didn't seem to work and ordering room service was an ordeal, especially considering our

restaurant and bar area, comfortable rooms with lovely housekeeping staff

very friendly staff, easy check in, on site parking, & comfortable rooms.

36, ground floor: next to laundry, smell of detergent overpowering

wasn't told it was right next to the rubbish collection and laundry truck pick up area

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

the location of the room could be better. one window was facing the laundry and service exit.

couldn t get the phone to work in the room, so when i called from my mobile to order room service, i got put

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

wifi kept going down

ate dinner, breakfast and a carvery lunch in the hotel

liked the mini gym - more hotels should have one - i can then tuck into a breakfast knowing i've had some exercise

we have the room with the mini bar fridge yet it was empty maybe i miss read.

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

parking is a little scares but the team at the hotel make it work the best they can!

offstreet parking

the bathroom was good, as was the wifi

tried to order room service but no one answered phone

wifi worked well

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

all room lights blazing, overpriced breakfast and restaurant options - claimed high speed wifi in all areas

night very long wait for room service

the bar staff on sunday also very friendly

the individual chairs are good for when sat at a dining table, just not for relaxing in the bar area

gorgeous place, perfect location, parking free and on site and staff were so friendly

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

noisy outside from early morning with laundry trolleys and bins being wheeled past!

tidy laundry left in corridor, although i m sure this was just on change over.

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

there was laundry all left in the corridor

gave my baby's clothes to the laundry service for washing

we also had access to the gym and pool which was a bonus

beautiful location and hotel. staff very friendly and great with the kids

loved staying here, beautiful big rooms with high ceilings, and a great breakfast

room service-- far to long a wait

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

no room service for food after 10pm but fully understand there are national staffing issues.

ordered room service and it was lovely

you need a room that s very central for reliable wifi, otherwise all is great.

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

and they had room service

comfortable beds, quiet room, good room service and facilities with attention to detail

close down the bar before midnight, which surprised me

free parking

there was room service every day also if you wanted it

prompt communication back from hotel and on site parking great bonus .

lighting in the staircase/by the doors ; wifi connexion

free tea and coffee in room and good wifi

room was a great size everything was clean laundry was lovely and fresh

good breakfast, friendly staff

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

was poor our room showed a bunkbed room for 2 x kids but there was a single the one little one slept on the

they also provide free breakfast

also no laundromat facilities on site, would be ideal for guests requiring laundry services

hotel was easy to get to, parking was good and the staff were amazing

down fall was the wait for food in the safari bar & grill, over an hour and it wasn t busy, ended having to

i couldn t get booked into the swimming pool on the day we checked in

for dinner / breakfast/ swimming where very hard and should possibly be thought about vs rooms also the swimming

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

the bar staff and catering team were excellent

lovely stay for our visit to kew, nice staff lovely breakfast will be back

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

booked a one night stay and was planning on using the pool

feel anyone should is stating should be a priority especially as they are no longer providing room

wifi worked very well

the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

clean, good food brilliant breakfast. great staff

parking was a little awkward at times

both dinner (best sea bass i have ever tasted) and breakfast

a massive issue as i found one within walking distance, parking

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

over all the spa and the stuff we're all helpful

great room service and housekeeping

took 1 hour to get and when received i should have never paid for was equivalent to a kids meal

it felt a bit more like a staff elevator for dirty laundry, not for guests

room service only suggested uber/deliveroo

getting on to wifi.

there s no restaurant (although breakfast is available) and no room service

great shower & soft fluffy towels very clean strong wifi very friendly staff delicious

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

a bar of soap instead of the body wash would be nice (personal preference) in the bathroom

wifi access didn t work - didn t need it so didn t follow up

the room service was brilliant and the staff was easy to get along with

i had a great breakfast stuff are very friendly an helpful we love it with the kids

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made

booked a twin room for 2 kids and 2 adults

even offered us for free late check out bcoz of our children

i had an issue with the wifi in my room and the staff responded so quickly to resolve the situation

no extra costs for room service, but staff tried to charge us twice for the food delivered

fast wifi

the food at the restaurant was excellent quality and reasonably priced and room service is available

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

wifi in the room was a bit hit and miss, ok downstairs

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

parking could be an issue if full. hopefully they will get a fast car charger.

good communication and the option of a car parking space

location and cleanliness . free parking . near public transport

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

the room was extremely well appointed with a small kitchenette

wifi needs improvement!

the bar and restaurant are good, too (we had supper and breakfast)

nothing special. sometimes, wifi did not work well, but it was not a big problem.

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

wasn t to keen on eggs at breakfast

booked a room for myself my wife and two young kids

i somehow expected in-house laundry facilities, not an outside service provider

don t get fooled by the laundry bags, they do not have a laundry service

onsite laundry facilities

only problem i had was the wifi as it was sometimes slow or i had no connection which made it trickier to do

great location,helpful staff,warm comfortable room with super breakfast,great value,thanks.

and laundry facilities were easy to use

also a gym and laundry facilities if needed

laundry in basement - 5 to wash and dry a load

spacious apartment, in-house free laundry facility and scenic surroundings.

gym room and laundry room too dark

perfect breakfast! beautiful decorations!

family room all laid out well and kids beds made

clean room, comfy bed, friendly staff,delicious breakfast, bus stops nearby.

the whole experience was brilliant from the entertainment in the restaurant with gadgets for kids and adults

the breakfast was a little expensive

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside

the hotel was beautiful and so was the gym

clean comfortable facilities, wonderful staff, great gym and leisure centre, great bar

breakfast lovely

the spa area was really nice and clean this is a perfect getaway for couples or families or even for

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

it even has a laundry on-site - but beware, it does not take new bps 1 coins

self service laundry on the forth floor

bedding felt damp, and a terrible smell of damp laundry lingering

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

when i called reception for room service, no one picked up or called back on two occasions.

we were all happy with the spa services and also the look and feel of every area of the hotel, i would definitely

gym, good breakfast, nice clean rooms and very friendly staff

the pool and jacuzzi and sauna and steam room are all great and one of the main reasons we return time

i used room service for an evening meal, and this was delivered in good time and still hot, and the choice

the wifi is fast and free

i needed the available laundry machines

decor is absolutely stunning and the room is equipped with everything you need and has a seperate laundry room

laundry room was a big asset for a longer than average stay

laundry facilities did not have washing powder, but front desk staff were quick to remedy!

the basement laundry was very handy

laundry facilities on site were also helpful

no laundry facilities or laundromat close by

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

was no laundry available so we had to go to one nearby

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal