said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

it took me ages to find out the wifi password

the late check out

good breakfast and super service

the kitchen supplies could have been better.

they need to improve the wifi.

is great, it's very clean, very comfortable, has a kitchen you can cook what you want in and the wifi works

spot on location, very clean room !! nice little well stocked kitchen for guests use !!

free wifi and netflix

room was superb as was the breakfast, gym and spa ... fautless !

open air parking

facilities were exceptional- the gym and spa the staff were amazing- we were always greeted with the biggest

we had a good combination of relaxing in the pool/spa area, working out in the gym, playing air hockey and

there is any criticism, it would be the spa facilities

good tasty food available in the bar and restaurant

but they did change them quickly for us although we no longer had twin beds we had doubled but kids didn t

room service great

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

even the staff that were on the night before were an absolute joy at breakfast

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

excellent parking and wifi

room service to my room was quick and easy

east parking

the room was lovely and really nice having snacks and a mini bar but very pricey.

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

was worried it may have been noisy since there is a bar downstairs but it was not noisy at all

would have liked a mini fridge in the room and room service.

the pillows and room situated over the laundry room. the road works and diversion.

a brilliant location, went to painshill park, the ivy and the golf club next door

the option of well made porridge for breakfast.

breakfast was a bit pricey but there was plenty of choice and no rush to finish

wardrobe/kitchen unit is dangerous on the top end corner

my laundry was lying in my room for 3days

great full english breakfast

cost of drinks at bar were very expensive!

wifi worked well and could work properly at the table

bed mattress sunk in the middle. kitchen extractor fans were noisy and ran all night.

sadly it was not clean either although the bedding laundry was perfect

i wasn't successful in using the wifi but i suspect that's me rather than the technology

poor wifi caused me serious problems.

parking

easy parking, check-in, room features and meals

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

no wifi when i was there... i m sure it s fixed now

location was great by the river, the rooms very comfortable for adults and kids, and the staff made if for us

i had travelled for over three hours and was ready for a rest, i ordered room service for food, on picking up

room had a desk which i used to do some work, and the wifi was good enough to connect in to the office and

laundry, crockery left outside our room on arrival at 3pm

wifi would barely connect

we had room service for lunch which was very good as was the breakfast

we enjoyed visiting with our uk family over a drink in the bar area

i had a drink and then retired to my room and phoned for room service about 7

the laundry was not returned, bad service.

help, whether it's on reception, the bars and restaurants, in their superb spa, or the valet team parking your

the gifts for the kids on arrival were a lovely touch as were the balloon, cakes etc for my birthday

grounds exceptional. restaurant exceptional. common areas and bar definitely need a refurb.

by me with proof of email confirmation stating that room rate quoted was including the two kids, they referred

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

easy access parking, staff were so polite and welcoming

good for my golf course. food. car parking. room size

we enjoyed a bar meal with a view of the gardens

lovely bar & restaurant, breakfast was excellent

parking right outside front door

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

the spa was excellent and the service in the bar outstanding

the wifi was not working during my visit

corridors had food and drink (most, but not all from room service) on the floor for long periods of time

the hotel computer was down so no wifi and couldn't pay bill so just hope that they do charge the correct amount

staff and room service staff are fantastic, but sometimes it took a few tries to get through on the phone

they didn t have room service , also the quality of the breakfast.

iron,hairdryed,safe,kettle,tv and free wifi great and helpful

had everything we needed, ordered room service, arrived quickly and was tasty

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

rooms were lovely bed was huge. restaurant was nice. allowed late check out free of charge.

good, free parking in large car park adjacent river, good wifi reception, food simple but tasty

very noisy laundry room near our room, this noise continued all through the night.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry service

no laundry facilities

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

convenient parking

beautiful location, super clean, easy parking, great hosts

tight parking.

the haven provides a car parking space for your use during your stay

nice to have a reserved parking spot

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the breakfast was superb

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media

staff, free wifi and great breakfast options

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

stayed for 6 nights. first two nights no wifi

com it says you have acess to swimming pool but wheni went on the harbour website direct it says you have to

superb, quick and fantastic quality room service

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

kids loved it

it was really hard to get a swim time without loads of kids

it's everything ok. perfect. parking free and breakfast super !! thanks a lot at staff.

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

i didn t order food on this trip but my last trip i had room service and the food was fantastic

bed, great shower, hi speed free wifi and large flat screen television

staff and location, good sized room and loads of free and secure parking

no room service.

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

think we may have been above the laundry which had machines going all the time

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

large laundry trollies living in the hallway less than attractive

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

food room size laundry

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

room was comfy and clean bathroom too loved the swimming pool and breakfast, a real bonus!

didn t get chance to try the on-site facilities, like the gym

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

excellent value for money! room service was delicious.

we enjoyed relaxing in the lounge area by the fireplace, it felt very cosy

nice pool with a gym, steam and sauna just next door

location and grounds, spa and staff

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

1 ev charger, which a guest left their car on from mid afternoon saturday until sunday morning

staff were excellant, very friendly & polite, the hotel was imaculate as were the roooms, the breakfast was very

information nor apologising; for making me go tirelessley through a fire exit to the outside gym in the cold

we looked at the menu in the bar whilst waiting for dinner and when we were in the restaurant - the menu was

location is great, room comfortable with adequate wifi

room service came knocking on my door wanting to clean the room well before checkout time

the free wifi was a bit

check in/out was straightforward and the hotel also has an on-site restaurant and bar which i did not use so

close to zero phone signal meaning no 5g internet (there is free wifi which requires personal credentials)

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

unfortunately we weren't able to access the gym as it was closed for renovation.

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

nice hotel and great proximity to the airport. good bar and restaurant onsite

lobby bathroom wasn t clean at all and smelled terrible, the room service menu was a little limited

the only thing missing was the shoe horn and laundry bag.

the bar was very inviting and quiet, with attentive staff

hotel was hard to find but once i found it the the staff where very polite, the hotel clean, the spa facilities

great hotel but poor hotel wifi connection and very bad mobile connection

comfort. location. excellent staff. great gym facilities

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

to locate and ideal for parking on the front of the property

parking could be an issue if full. hopefully they will get a fast car charger.

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

location and cleanliness . free parking . near public transport

the room service and the meal and snacks you could get

room service food was delicious. gym and spa facilities were clean and well managed.

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend

also, please advertise the truth behind the pool

the gym is well equipped and the pool is nice if not a bit cold

the breakfast was fine and all staff were very friendly and helpful

breakfast was perfect for kids and offered lots of choice

good value price. great lego pieces on room walls. parking is a stone throw away from hotel.

breakfast was lovely

clean. all staff great with the kids and lots to do

room service, front desk and restaurant don't answer phone if busy at front desk or

everything you could want was available from a small menu, bar snacks and a local

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

wifi connection was not good

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

breakfast was phenomenal

room service was something different maybe if they spoken english and understood my room was not

no room service or shop nearby

comfortable bed and good air conditioning plus a handy laundry

walk from terminal easy has a guest laundry self serve

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

having the on-sight laundry was also a bonus

just tiny details like laundry bags, being given bottled water daily, shower cap.

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

staff was lovely, i got there late i thought the bar was still open but was shut and they made me sandwich last

good wifi and nice free parking

hotel, very pet friendly, my dog could go most of the places with us, even for dinner and breakfast