laundry, crockery left outside our room on arrival at 3pm

pool!

my husband and i also had some spa services which were divine

grounds, pool and dining

room was very small. wifi extremely slow

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

no laundry facilities

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

was very accommodating to all of the kids and helped find medical care for a sick little one

says pet charges may be applicable

think we may have been above the laundry which had machines going all the time

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

exiting the lift to get to the room the area was full of trolley s containing laundry etc they remained here

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

large laundry trollies living in the hallway less than attractive

sadly it was not clean either although the bedding laundry was perfect

stayed here before but this occasion did not live up to expectations - ordered a kids meal and it was dreadful

hotel, restaurant and bar are good value

location was ideal and free parking was included

poor wifi caused me serious problems.

with a cup pf tea, industrial orange juice and mini mini pains au chocolat, perhaps not even a kids size, maybe

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

room service was prompt, efficient and very tasty (i could eat that club sandwich every day); breakfast was

nice that there s a bar too and noticed there was room service for breakfast in bed

couldn't get wifi to work in room poor reception

spa , useless

place to get some work done and the hydrotherapy spa is great for relaxation in between spreadsheets

having free spa pool access.

loved the place in totality esp the really friendly effecient staff.. and the spa was fab!

having free spa pool access.

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

had great room service for dinner

breakfast was delicious, and we enjoyed the added touch of being able to download an app and get room service

location good for accessing golf.

sky tv most channels lovely view of the lake , room service

the laundry was not returned, bad service.

my daughter fell in love with the kids club team so we are definitely coming back

grounds exceptional. restaurant exceptional. common areas and bar definitely need a refurb.

the gifts for the kids on arrival were a lovely touch as were the balloon, cakes etc for my birthday

on use of pool due to covid

excellent breakfast, good wifi

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

everything you could want was available from a small menu, bar snacks and a local

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

the only thing missing was the shoe horn and laundry bag.

complimentary breakfast should include in every booking

available on breakfast lacks rye or multigrain choice need signage for the two sides offerings so can read and

room service was also far better than expected

food and room service were way overpriced, considering you can just walk 3 minutes, indoors, to terminal 5

swimming pool a little crowded, half the pool taken up with lessons

outdoor pool had only just opened for the season and was a little chilly for my liking - thats it

wifi did not reach room

parking conveniently wasn t always easy, but assume it was oversubscribed due to a golf event

showers by the family pool; they should put some music on in the soft play area; te towels given to customers

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

car parking - only a few spare places

parking very simple and close

wifi or password untill we left

:) free parking and my room was very quiet

wifi and electricity went out

welcome, loved the gated secure parking at the rear

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public

enthusiastic staff, free parking, free wifi.

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and ruined

laundry needs for long stays

no accessories such as room slippers, shower cap or laundry bag were available

and then my laundry which i left in the bathroom they all got soaked and

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

greeted with dirty laundry at hotel entrance

bar and restaurant staff where equally as good, lounge and restaurant area are lovely and the

wifi did not connect at all in single room

we stayed at this hotel to attend the pga golf championship at wentworth

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

photos below of the property no gym or pool - that is just the local leisure centre 1

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

com should bar them from the site for such underhand and reprehensible sharp practise

surroundings managed to take a great walk to windsor with the kids

friendly helpful staff and excellent parking facilities

large bathroom, practical with kids

parking right outside front door

location for local golf clubs

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

good food and service in restaurant, bonus having a pool table in bar area and views from outdoor terrace /

also enjoyed the outstanding service from the 2 guys manning the lobby bar who were very accommodating when we

also i was not happy to be charged for wifi in

almost 4 for a small bag of crisps, 6 for a bar of caramel chocolate, total rip off

ud83dudc47 awesome wifi 24/7 ,, it's commendable tooud83dudc4d the room is cool but i suggest if possible that

pool was handy great for the kids

ate in market kitchen one night and although it was busy we were served quickly and efficiently - room service

location of my room 417 - view of the laundry carts!

updating the main hotel rooms, hence the bar wasn t open.

bit pricey at the bar but it is windsor which is expensive anyway

even though it says late night food there isn't great options for room service so make sure you eat before or

and the early check in meant that we were ready for our vacation fast

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

fab breakfast with huge amount of

room service needs improving

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

wifi is limited to 45 minutes and only available in the hotel lounge

staff were accommodating and did manage to find me a room and check in early for which they also waived the

room service person was excellent, friendly and made my request personal and very satisfying

got given two rooms with a door between the two which the kids loved

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

gym facilities were small with a strange set of stairs.

no pool

the hotel was in a completely different building to the hotel there was no stream room , swimming pool one of

the only hiccup we experienced was a pizza that was delivered cold when we ordered room service.

comfortable bed and good air conditioning plus a handy laundry

having the on-sight laundry was also a bonus

just tiny details like laundry bags, being given bottled water daily, shower cap.

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

clean & tidy & also had a guest laundry

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

wifi access poor.

parking is very difficult as no private carpark so if busy can be hard to get a space but to be

the wifi signal was very unstable

also you can request an early check in which we did

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

moved into the hotel 2 days before we left london so we could take the kids to legoland

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

sure if there is a fitness center or spa on site (didn t have the chance to check that

gym was also so well kitted

wish the gym facilities were better and there was a pool. perhaps some more spa services?

gym and pool are not open early in the morning to use before flights it also could stay open later

laundry cage crashing past our room at 6

noise from laundry during the night

room 12 very noisy due to being near to kitchen.

it was our wedding anniversary and the hotel left a card and box of chocolates as well as petals on the bed

no wifi in the room.

great bed, space, laundry and facilities

great to be able to use the laundry for washing

the property also had a well stocked gym, laundry facilities and decent restaurant on site

the laundry was good but only without the detergent...we have to shop for it.

more laundry facilities would be helpful.

no hair dryer. no laundry bag.

we were given a late check out free of charge lovely breakfast

we had kids with us and when we first entered our room the pull-out couch was out and made up for the kids

stead of 3pm), we did have to pay for early check in but they gave us a small discount which was lovely of them

view of the runway was amazing. sports bar was very comfortable with friendly staff.

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

just two stops from the bus stop near the hotel restaurants and grocery stores nearby mini gym inside the hotel

nice discount & free breakfast when purchasing the early check in

excellent gym facilities and pleasant atmosphere in bar with excellent staff

evening food in the bar - wasn t great, i ordered a salad and it wasn t fresh, it was limp and you could

to do, wonderful staff, lots of lovely touches for kids in the room (treasure hunt, gifts) and in the hotel

the little touches for the kids like the hidden lego and age appropriate too

lego in the room and the challenge to unlock the safe made the kids very happy

prices of drinks at the bar were very high!

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

big room clean and tidy, no broken facilities, helpful friendly staff. gym and pool were great.

was a group of kids on my floor who ran and made noise in hallway, even between 9 and 10 pm

thought the hotel was a good airport hotel, with spacious comfortable rooms, a good wifi connection and a regular

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

20 for early check in

friendly staff . clean spacious rooms . ample car parking . nice bar and restaurant

the pool, decor and location

the gym and pool facilities were quite nice as well

managed to get early check in, which was amazing

think 50 to check in early is over the top when she said there were rooms ready

spa not worth the visit, pool and sauna only.

lack of self-service laundry

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

the only thing i think would improve the hotel is a gym or spa

it was clean, warm wifi worked well

tight parking.

the haven provides a car parking space for your use during your stay

car parking is available onsite and access to the owners lovely garden is a bonus

beautiful location, super clean, easy parking, great hosts

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

laundry room

room service was good and the

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

best property for relax. amazing spa area and pool. delicious restaurant with great service.

bedroom was fantastic. bar food very good.

location and spa facilities

excellent bar area comfortable beds

breakfast lovely

requested early check in and they were very accommodating and helpful

swimming pool, small and full of kids

great pool and good little gym!

no laundry facilities

accessible by short bus ride from terminal 5, it has a wonderful pool, sauna, whirlpool, 24 hr gym, great staff

the bar and food facilities were excellent

clean decent sized pool/jacuzzi sauna steam and gym

was very comfortable and the hotel had a great bar and restaurant

my laundry was lying in my room for 3days

good choice of breakfast menu - something for everyone

weekend breakfast doesn t start until 8am, nor does room service.

pains au chocolat were gorgeous! wifi very good. decor and atmosphere super

cooked breakfast was cold. ev charging should be charged to your stay and not to yet another app

no laundry

really big rooms even with 2 queen size beds still had room for kids to play

pool and sitting area by pool bar, gym and starbucks

kids loved the pool!

gym facilities were great

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

wifi, bar facilities, flight information, central location.

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great

bed was hard and had a small duvet on for 2 adults

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

good size tv if you need it and strong wifi signal

it has a spacious bar and restaurant, plus attractive beer garden - which is a real sun trap

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and

wifi could be better, especially as 5g is non-existent and 4g only received one bar

laundry services

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

the sky bar does great food

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

easy to access, a self-service laundry, price was great.

for those that needed to wash there was laundry facilities available

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

there is a laundry with washing machines and dryer available for a small fee which we found

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

great and friendly, after flying non stop from nz they had me in my room with an early check in within 7mins

didn't like the 30 early check in fee

wifi worked and mobile signal good

good communication and the option of a car parking space

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

parking could be an issue if full. hopefully they will get a fast car charger.

very helpful and friendly staff, parking available outside

as 2 adults with no kids we didn't know it would be thunderbird themed

very good breakfast and late check out

breakfast was really nice everything was cooked perfect, there was also a good selection of cereal

well geared up for kids

great to be able to have a room with ample space for me and my pet

was able to do laundry and younger guests could play playstation upon request

laundry room facilities were great

location excellent room facilities great breakfast friendly helpful staff excellent gym and guest laundry

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

the small store inside from which you could buy laundry etc , the cleaning staff was good

no laundry service or clothes washing machines

the wifi was unencrypted so we didn't use.

breakfast: we were told no fried eggs or veggie sausages

room service charges

the staff in the bar in particular, couldnt do enough with food, drinks and entertaining our 3 yr old