our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

very modern clean accommodation, at a good price. secure parking and free wifi were provided.

nice atmosphere in hotel and lovely restaurant and bar which served coffee, food, and alcohol

private and secure parking which was a great plus and the food i ordered from room service was great

staff and location, good sized room and loads of free and secure parking

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

peter and tina, thank you, to the other reception staff and breakfast room team whose name i don

room quite small. bar prices expensive

the layout very nice with separate spaces for the double bed and sofa bed allowing us to put the kids to bed

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

room noisy was on ground floor outside laundry with constant machinery noise.

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

room was of a poor standard (no fridge outlook to laundry bins ect) mel at reception, reassigned our room and

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

the hotel lacks facilities like pool, spa which would have made this luxurious

only criticism was we were in room 5 above the bar and the speakers are in the ceiling of the bar which gave us

regular room service was suspended due to covid precautions, but the cleaning staff were attentive and

breakfast, did a wine tour and it was great, did a walk the next morning

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

wifi worked well and a bottle of water was waiting for us on arrival

was a shame we were not told the bar was shut and so was the restaurant

wifi in the whole place

nice and cozy pub with fireplace and good music

we ordered room service as we had our 4 month old with us and it was excellent, delivered very quickly and the

we weren't warned in advance so was pretty inconvenient small kids

large and heated swimming pool

i think the bar staff by that time were multitsking in the restaurant and

room we had was set aside for pet owners as it has good grassy walks right outside your door

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

lots of parking

outstanding service - in particular casey in the restaurant, rodger at reception and slaw at breakfast were

were room service items left outside our room, from the previous occupants, during our stay

just had a lovely feel about it. was also impressed with the amount of parking spaces

the pillows and room situated over the laundry room. the road works and diversion.

location, gym, sauna facility - lovely way to relax

gym open 24/7! ud83dude42 breakfast fantastic. great location.

charged wrong amount for kids breakfast which i discovered by chance and then corrected

pool area needs attention

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

took a little time to get served at the bar on 2 occasions. no lifts.

lovely grounds, ample parking - restaurant dinner menu was delicious, very good food and lovely, friendly staff

wifi was very poor in the room.

laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

no room service out of hours

even though i had a late check out ud83dude21 not impressed

unfortunately the spa was closed for maintenance, however we were aware of that prior to booking

really good wifi

great to have a shared kitchen so you can easily cook your own food

use of kitchen a great help

the kitchen concept was great

be made aware of where the fire exits are and that there is no breakfast and that there is a kitchen towards

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

kids buffet choices were restricted to fish fingers and chicken nuggets

room service was prompt, late stay was on the house which was amazing service

like the washroom are high enough so kids find it difficult to split after brushing

food room size laundry

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

we decided to order room service int he end and i must say we really enjoyed the food; decent portions and very

enjoyed a spa treatment

staff very underwhelming- except the barman who served us on saturday night gym should not be advertised as a

plenty of room. parking outside the lodge. good tv very comfortable bed.

small mini gym that had the essential cardio items and some free weights

gym could have been better

feedback rather than any grievance, price could be better and when room service brings food to the room, i would

noise from laundry staff at 4.30am waking me up!

upon arrival, i needed a laundry service

advertised laundry facility doesn't exist

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

20 for early check in

my laundry was lying in my room for 3days

great location, great car parking and lovely rooms

breakfast and eating facilities very

room service i ordered was excellent, delivered beautifully and quickly

ev charging points. character, large rooms

also no laundromat facilities on site, would be ideal for guests requiring laundry services

breakfast

rooms are very nice the food is good free swimming and spa we had free cotton candy when we arrived they had

the rooms looked tierd. the splash pool and spa was out of service.

breakfast was amazing, free easy parking, really helpful staff, especially julie

small room for three people and no laundry service

many young kids running around breakfast room on saturday and sunday mornings

the kids had their own beds and there was enough space for us

staff were very accommodating and brought a cot for my daughter when asked if they had one, breakfast is included

not get wifi

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the parking at the hotel is very difficult - especially if one arrives in the evening

we had contact with were great especially the 2 (saturday morning & evening) that also worked the bar at the

car parking

the wifi signal was very unstable

confusion over simple bacon buttie for breakfast with room service.

ceiling of the swimming pool could do with some attention but that is being really picky.

ve been before i love the comfortable bed and room and use of spa area - breakfast is good

room service was only 4 charge

staff very helpful. room excellent breakfast great x

facilities were exceptional- the gym and spa the staff were amazing- we were always greeted with the biggest

swimming pool a little crowded, half the pool taken up with lessons

spa was lovely as was the outside pool

we were told this couldn't be provided and had to be ordered from the bar which would mean an additional cost

beautiful place the staff were excellent so was our rooms definitely go back even down to the parking was the

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

bought food via room service

lovely location,clean modern room,nice property,free parking

struggled with wifi continually

right by the river thames the hotel has a convenient car park for guests so no worries about parking on arrival

we requested an early check in

room service order had a long delay, but this was obviously due to the world cup fever and can

good tasty food available in the bar and restaurant

the wifi was slow. there wasn t much option on the menu for vegetarians.

secure car parking

room being next to the laundry and having washing machines spinning late at night

cold i ll-equipped inadequate room next to noisy laundry room, only patchy 4g in room, shower was in room not

stay was wonderful but i couldn't find wifi instructions in the room

location, plenty of parking and seating outside

wifi has improved

small issue with the laundry which was eventually positively solved

food portions are large and the bar area is comfortable

we ordered room service and the food was very tasty

what makes this hotel are the staff, the large parking, the great size of the rooms and especially the super

was excellent from the time i arrived plenty of space for parking lovely back area around the patio and entrance

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

parking a few streets away

the breakfast was superb

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

great hotel, lovely grounds. great breakfast and staff very helpful.

an alternative hotel/parking for trip from gatwick it was fantastic to arrive, have breakfast and leave in such

beautiful grand building modern furnishings and plenty parking

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

had lunch, breakfast and room service dinner during our stay

also kids meals on the food menu were ridiculously over priced

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

food in 360 restaurant, plus we requested late checkout which was agreed

not acceptable to have laundry bags lying in the corridor

the laundry for the next day was piled up outside of my room

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

location staff spacious rooms very good breakfasts terrace bar beside the thames

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

for an evening meal it seemed that staff were under pressure a there was only two working busy bar and restaurant

i had to keep reminding myself it was a pub, but when kids are literally running around from 8pm, causing

breakfast was fantastic, the rooms were comfortable, the wifi was great for working at home, staff friendly,