room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

wifi not strong in rooms.

was made very welcome at the hotel and the food and bar manager went out of his way to

parking is very difficult as no private carpark so if busy can be hard to get a space but to be

parking good

room service was expensive and came late but was still nice.

was a little off, had a 'stain' next to the loo roll holder in my room, and the room service/rubbish left outside

ceiling of the swimming pool could do with some attention but that is being really picky.

the countryside setting and spa facilities and gym.

the ability to order food until 11pm and use of the spa area.

my laundry was lying in my room for 3days

cost of drinks at bar were very expensive!

upon arrival we ordered room service which did take quite a while, but when ringing down they were more than

waited a while from breakfast to be replemished

great full english breakfast

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

room, great location in a very pretty town with lots of restaurants and boutique shops, great wifi connection

wifi reception very poor

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

the only negative , the wifi signal was so weak , unable to make wifi call and not connect on social media

arrival we ordered a pizza on room service which turned out to be the best pizza i tasted in a while and me and

room service was excellent and so was the pizza we ordered

clean, good food brilliant breakfast. great staff

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

stayed for one night, food is amazing. beds very comfy. free sky and free wifi is always nice

room service to my debit card which took the 50 but then takes 5 days to return to my account

lovely location,clean modern room,nice property,free parking

room service was a disaster

i had breakfast and dinner at hotel and both meals were outstanding

had to ask for alternative wifi connection as main one asking for security key which wasn't known

toiletries and great hospitality tray (including a jar of fresh brownies); drinks/snacks in the bar were delicious

we had to park on sainsbury's car park which is a short walk away but when you have luggage and kids not very

the wifi could of been better tried to get on to it and just kept buffering

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

it was a great place and even the kids love it

was very accommodating to all of the kids and helped find medical care for a sick little one

no laundry service

very noisy laundry room near our room, this noise continued all through the night.

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

no laundry facilities

parking was easy, some snacks and drinks available, everything you need for a short stop over

to locate and ideal for parking on the front of the property

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

no lift and no proper bar ( vending machines)

are 4 on-site parking spaces at the front of the house, allocated on a first come, first served basis but

the pillows and room situated over the laundry room. the road works and diversion.

we only stayed one night as we were going to a function at the golf club nearby

location, gym, sauna facility - lovely way to relax

pool and gym is quite small, and sunday morning saw a large group of children in the area

thought spa area a little tired and decor in our room a bit drab

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

check out is late and we were able to get an early check

laundry, crockery left outside our room on arrival at 3pm

i was also sad that the spa had a no refund policy, as i made a mistake with my booking and couldn't change it

there was no qr code in the room to use the room service app

car parking excellent, well-lit and near the house but a bit exposed in surrounding countryside

we ordered our dinner ok the meal did not reach the kitchen and so was not prepared

not acceptable to have laundry bags lying in the corridor

the laundry for the next day was piled up outside of my room

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the room and breakfast were very good. the location was excellent. staff were also very good

swimming pool a little crowded, half the pool taken up with lessons

the outdoor spa was really relaxing

the restaurants are often booked so you have to order room service which is quite slow and they sometimes run

very family friendly - the kids particularly loved the little play teepee in the room

room service young adults burger was very very small.

guest laundry facilities available. good bathroom amenities & shower.

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

having the on-sight laundry was also a bonus

just tiny details like laundry bags, being given bottled water daily, shower cap.

walk from terminal easy has a guest laundry self serve

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

for those that needed to wash there was laundry facilities available

good facilities like bar, restaurant, gym and laundry room

there is a laundry with washing machines and dryer available for a small fee which we found

very friendly staff, easy check in, on site parking, & comfortable rooms.

wifi is a bit hit and miss, mainly a miss for our stay.

have breakfast or use the wifi

was fine, but as it was room service that we had, it would have been better to have had the full english brought

interiors , location , small touches late check out

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

i asked for a glass from the bar and that was of course no problem

shame there was no room service for breakfast

early check in & late check out without charge

was clean and inviting, bar area was clean and the staff where very friendly and accommodating

the only thing missing was the shoe horn and laundry bag.

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

the bar needs blinds of some kind as it was uncomfortably bright for staff and customers.

while staying there a group of guess we re running around with their kids for over an hour through the bar,

great location, made an early check in very easy.

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

no laundry service on weekends.

the only thing i think would improve the hotel is a gym or spa

offstreet parking

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

to order room service you first have to download an app onto your phone

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

young waiter in the bar /restaurant was really helpful as we were in a hurry

no laundry facilities

usually check-out is at noon then late check out is 2pm in marriott as well in other hotels

no free wifi

pool, jacuzzi, sauna, gym facilities are very good

great location near heathrow. stayed one night and was great. food on site and bar was handy.

no laundry

spent 2 nights here (family with kids)

also, the staff who served our room service was friendly and excellent

had room service also which was quick and nice

there are lots of facilities available at the hotel: gym, swimming pool, great indian restaurant, sports bar,

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

laundry room

good wifi

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

away before heading to terminal to meet daughter, was told yes room ready but have to pay for early check in ,

helpful and the rooms were very comfortable and the restaurant was great, good food and lovely breakfast over

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

wifi, bar facilities, flight information, central location.

flight arrived from indonesia at 7am so i emailed the hotel about an early check in

staff at reception and room service were friendly and helpful

laundry services

noisy restaurant. allowed kids to run around screaming.

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

location perfect for early check in at heathrow

small but sufficient gym open 24hrs

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

buffet breakfast, easy to access hotel via the hotel hopper, welcoming staff, gym on site was a great addition

clean, large rooms, quick room service, friendly staff.

asked for an early check in and late check out due to flight changes and the hotel didn t charge us any extra

no hair dryer. no laundry bag.

kids shared the sofa bed which was fine but wouldn't work if they were bigger

is fairly small for 2 adults and 2 kids

great food, particularly the room service dinner we had and the buffet breakfast

clean rooms and gym.

great bed, space, laundry and facilities

more laundry facilities would be helpful.

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

the property also had a well stocked gym, laundry facilities and decent restaurant on site

great to be able to use the laundry for washing

15h no linen from laundry, entering room at 16

the hotel laundry was directly outside

noisy estates/laundry yard banging early in the morning and during the day

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

a room overlooking the laundry

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

room service was free of charge and food exceptionally great

welcoming, clean, happy pleasant helpful staff, great bar and restaurant and location.

wifi was also not great as my computer firewall blocked it as unsafe

wifi was good

hotel and they allowed for an early check in

were unable to use the pool because they had to shut it down due to someone probably having an accident inside

got to use the pool and gym the last stay

the gym area was adequate although lacked in nutritional supplements

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

excellent deal: for extra 35, received early check in plus full breakfast voucher for 2!

food at rgb was expensive and small portions. kids pizza was a microwave version.

we used the gym and

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

ev charger not so great as price was gbp 1

nos for adults, great choices comfortable hang out spots, games for kids too, even though it look super adult

kids can play pool, ping pong, or giant jenga

cpm in advance but was charged a pet surcharge on arrival it would have been better to include this in the

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we

clean, modern rooms. good enough gym. nice, breakfast with a range of options.

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

good breakfast (paid extra at the hotel, bonus kids ate

arrival -- they could accomodate an early check in and did so.

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

well appointed room, good wifi

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

and spa were lit up with beautiful led lights as were the room

took 1 hour to get and when received i should have never paid for was equivalent to a kids meal

the hot tub and the gym was great for me just what i needed.

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

staff were accommodating and did manage to find me a room and check in early for which they also waived the

gym was good, room was also nice. everything very clean and spacy.

would have been nice to have two queen beds in a room so our kids didn t need a second room.

in the shower/bath was low, it’s a £15-20 taxi ride from t5 with kids although you can use a public bus

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

the bar & breakfast areas were nice, everywhere was clean & the staff really pleasant &

10.13 for two bottles of beer? expensive and why an odd number? wifi isn t easy to get onto

lifts, banging doors at all hours of the night, could hear people using gym using heavy weights and equipment,

sadly it was not clean either although the bedding laundry was perfect

staff happy to let me have my dinner in my room and they don t technically offer room service but as i was

the wheatsheaf's public pub wifi was fine speed wise but a tad annoying to have to reconnect when starting /

the fireplace in the bar is a great place to sit in front of when chilly

amazing bar / restaurant, great food, amazing staff (most importantly) and the rooms are just top notch

which was non existent and when i asked a member of staff about it he took it back to the kitchen and then

the gym is well equipped and the pool is nice if not a bit cold

nice bar area, but pizza wasn't great quality

wifi was slow and choppy

place to get some work done and the hydrotherapy spa is great for relaxation in between spreadsheets

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

pillow, bathroom, water pressure, cleanliness, price, wifi, staff

wifi connection was not good

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

waited over two hours to get our main course, some people had plates others didn't, staff are all kids and the

information nor apologising; for making me go tirelessley through a fire exit to the outside gym in the cold

struggled a little with wifi connection in my room - but that might have been a 'one off' connection issue

outstanding service - in particular casey in the restaurant, rodger at reception and slaw at breakfast were

also no laundromat facilities on site, would be ideal for guests requiring laundry services

good amount of ev chargers

swimming where very hard and should possibly be thought about vs rooms also the swimming pool was the same price

aztec room was really good for the kids there was a treasure hunt around the room

meals/ room service was tasty but quite expensive