lovely warm pool and the young children loved it comfy beds in

bar was lovely

free wifi

breakfast was good. restaurant and room service were on point. indoor pool. reception was warm.

the breakfast buffet was delicious

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

really, would have been nice if the breakfast menu could be varied as it becomes monotonous for those who stay

the hotel itsself is spaceous, with a breakfast / lunch / dinner lobby on the first floor that includes a small

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

laundry and breakfast with communal kitchen

good to have laundry facilities

noisy delivery of laundry very early in morning

staff very attentive rooms clean breakfast good

i was also given complimentary cake by the restaurant when i ordered room service which was so nice

and at the bar was given a complimentary birthday drink

lots of kids running around in jim jams, but it was christmas after all!

we used the gym and everything worked and was in very good condition

the owner allowed us access and parking from early morning for the room we had booked for the evening

additionally, there was no 24-hour room service, no staff available at reception to address complaints, and no

there was room service every day also if you wanted it

free parking and free wifi

room service came did not return to each day so did not have new beddings or towels for the 3nights

it felt a bit more like a staff elevator for dirty laundry, not for guests

there s no restaurant (although breakfast is available) and no room service

wifi wasn't working properly, despite the reception staff rebooting the router

wifi was on/off on the 2nd floor

getting on to wifi.

from 6 due to location (across from laundry room and some outside trolley noise) but

the bed was comfy and excellent breakfast and very near to croydon centre

the kids and myself were pleased with the state of the room

to change my room 3 times during my 5 day stay, this was a bit frustrating, as it was either a wifi issue or a

rooms were neat and clean location is good wifi was good

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

if you have a christmas party then make sure there are enough staff to cover the residents bar that is not

in alot of hotels and this hotel has the full package when it comes to the staff the receptionist bar staff and

up about time bar stopped serving food, was not clear we could get room service delivered to

self service laundry on the forth floor

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

laundry rooms while serviceable, needed a tidy-up

bedding felt damp, and a terrible smell of damp laundry lingering

it even has a laundry on-site - but beware, it does not take new bps 1 coins

laundry left piled next to guest elevators.

the hotel bar has a nice atmosphere in the evening

:) good wifi and shower

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

kitchen and check in staff excellent...overall v good

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

(at the bar

nicely located with lovely views. spacious and comfortable suite. free wifi easily accessible.

the hotel has a lovely bar and restaurant,and excellent service in every area

wifi in our top floor bedroom no 14 was very weak and sometimes none existent

free wifi only if you give a lot of personal info to a third party provider

bar is a lovely atmospheric place to enjoy a drink

wifi was virtually unusable and given the poor phone signal in the area this was a huge issue for

also the room service was really

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

the building itself, and the bay window my room had overlooking the courtyard and part of the golf course

location within the golf course

wifi wasn t great at all. water pressure in the shower isn t that good either

no washing facility/ laundry

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no laundry service and had to do laundry outside the property.

free parking monitored by cameras, which is very good

clean and warm hotel with cozy bathroom and perfect kitchen for cooking

small room for three people and no laundry service

bed lovely lady on reception who gave a late check out as we didn t arrive till just after

the breakfast was very good. good choice

staff were very accommodating and brought a cot for my daughter when asked if they had one, breakfast is included

many young kids running around breakfast room on saturday and sunday mornings

they even had a shop on site, plus gym and laundry facilities

it was a nice and quiet location with access to kitchen, gym and laundry

laundry area a well spacious very clean kitchen are which provides all day breakfast, it even has a

laundry room which always makes the whole suite complex smell amazing ud83dude02

everything works without any extra charges, cordial staff is always available, and there is free laundry

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

good wifi available in room

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know

i didn t have time to use the wifi , so, no opinion about that

also no laundromat facilities on site, would be ideal for guests requiring laundry services

good amount of ev chargers

was a little noisy as we stayed on the 2nd floor so there seemed to be kids running up and down or bouncing up

meals/ room service was tasty but quite expensive

arrived at 5,they said it was a maintenance problem, we were given free drinks and waited in the bar over looking

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

36, ground floor: next to laundry, smell of detergent overpowering

warm welcome from staff both at reception and the bar / restaurant

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

room service chips great but bread was far from fresh so sandwich poor and not eaten

wifi was awful

m) we must ve had 4 different staff knock on the door to clean

staff so polite plus a nice little gym, bar/bistro area very pleasant, good parking & location

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

just they don t have room service after certain hours.

lovely atmosphere in the bar area

small. gym

no bath plug and no hot food available from room service in the evening.

room service was great, and so was breakfast

and we ordered room service that never turned

there's no room service

phone for room service was broken

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

we were surprised by the lovely touch of fresh flowers & petals on our bed for our anniversary lovely touch

i had room service both evenings and the service was prompt, friendly and the food excellent

the breakfast was excellent, and the restaurant served great food, not just pub food

there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

no wifi in room

the food and atmosphere in the bar are just great, specially after a hard day's work

we are local to the area, so i booked this for my wife to give her a night off from the kids

n/a apart from a flakey wifi connection

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

lots of facilities in the kitchen including a coffee machine

the staff is wonderful from checkin, breakfast and ordering room service

we let them know we were travelling for an anniversary and also with our pet dog

free gym for sporty people like me, to be enjoyed also after check out

there was no refrigerator in the room. they did not have laundry service.

also, their laundry service did not run over the christmas -period (12 days we stayed there), which was

no laundry

the snack bar was handy, and on-site parking (available for a fee) was a great plus for those driving

breakfast was really good and tasty

wifi was terrible no signal/service mobile or wifi in room 9.

the food was stunning, the room service was very quick, the bedroom was clean and comfortable, lots of little

i do not eat breakfast location parking room service was good

the wifi kept disconnecting

wifi wasn t as good as hoped

no on site laundry service

the hotel laundry was directly outside

noisy estates/laundry yard banging early in the morning and during the day

15h no linen from laundry, entering room at 16

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

the laundry for the next day was piled up outside of my room

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

room service burger arrived without cutlery- but this was swiftly rectified by staff in reception

i somehow expected in-house laundry facilities, not an outside service provider

don t get fooled by the laundry bags, they do not have a laundry service

onsite laundry facilities

it could be a bit noisy if there were kids next door.

good breakfast with fruit

standards the bathroom are not clean, some mold on the tiles the towels are not changed daily the laundry service

a high end hotel with no laundry service is unusual. makes things difficult for tourists

no laundry option in the rooms

service was impeccible and the 'smart room' was great, as was the spa and other facilities

bar staff was excellent views were lovely

excellent customer service at check in/out, and room service

wifi is a bit hit and miss, mainly a miss for our stay.

just could not get consistent wifi.

nice little touch with the borrow box of books and games for the kids, fresh milk in the fridge and great food

breakfast bar service

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

there was laundry all left in the corridor

tidy laundry left in corridor, although i m sure this was just on change over.

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

taxis which never came, the cosy double was in the basement which required walking past all the laundry to get

gave my baby's clothes to the laundry service for washing

kitchen have no idea to design a menu

spa facilities & pool are accessed by the public too, and a walk around the hotel, so worth nothing

restaurant was great and so was the food. kitchen gave me breakfast after hours as i was unwell.

minor maintenance issues included light stains on the carpet (possibly related to being a dog-friendly room)