very helpful and friendly staff, parking available outside

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

no lift and no proper bar ( vending machines)

good facilities like bar, restaurant, gym and laundry room

there is a laundry with washing machines and dryer available for a small fee which we found

with self-service laundry facilities

laundry room - so useful. really easy to walk to from the tube.

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

well appointed room with ensuite bathroom and free wifi.

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

lovely hidden gem with a bar downstairs to relax highly recommended

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

everything was great! worth it! nice pool and sauna too!

and spa were lit up with beautiful led lights as were the room

the staff can t do enough for you, the rooms are comfortable, clean and you get to use the gym/pool facilities

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

lovely stay convenient to airport, sauna was great as was late check out

beds and we were allowed to check in early which was very helpful when travelling with kids

excellent gym and staff

gym is quite small

we had wanted a pet friendly hotel and so this was perfect

the wifi is *really* bad. because of the slow connection the tv program are very pixelated.

very good room for the price - no additional charge for the late check out and parking was free!

all really friendly and helpful, the location is great, we needed to work during the day and the wifi was good

hotel and staff were really friendly - both to us and our pet

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is also a laundry facility about three blocks away

not getting early check in

the bar in the hotel closed at 22

free parking and internet

fantastic location and great to have free underground parking.

lovely large room with twin beds. air con worked well. good wifi. good ev chargers.

very central location with free parking

to order room service you first have to download an app onto your phone

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

helpful staff. kindly an early check in was provided.

didn't like the 30 early check in fee

the breakfast was mediocre on my first stay so i knew to opt out of thy this time.

laundry services

thing was perfect the stuff really kind and helpful in bar and reception mrs maria thank you again for your

no chance to visit the gym, maybe next time

sky bar vibe, food and service was great, and pk indian was exceptionally good, delicious food and

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

excellent bar meal and very courteous bar/dining staff

the staff in the bar were very attentive and keen to please

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

no laundry

small room -resort not the best place for kids - not a lot to do (head to cala d’or for more action) -food

also, the staff who served our room service was friendly and excellent

some of the rooms look tired and dated. no swimming pool or gym

really big rooms even with 2 queen size beds still had room for kids to play

no laundry facilities

i loved having access to the pool, sauna, jacuzzi and gym from 6am till late at night

food is good... my kids love the pool..

clean decent sized pool/jacuzzi sauna steam and gym

the bar and food facilities were excellent

great mini bar options and sweet little toy basket for the kids

was great getting room service too and the food was

interiors , location , small touches late check out

was no information provided in my room about services provided ie room service, number for reception, when and

lots of room even for my kids on a sofa bed

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

having the on-sight laundry was also a bonus

walk from terminal easy has a guest laundry self serve

room was very comfy and there is a laundry for guests

clean & tidy & also had a guest laundry

laundry room

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

the spa was a bit small for the size of the hotel

no laundry service on weekends.

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

free wifi was great to have

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

excellent value for money and the breakfast was great.

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

the toilets in the bar could do with updating

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out

room was a great size everything was clean laundry was lovely and fresh

was poor our room showed a bunkbed room for 2 x kids but there was a single the one little one slept on the

great bar on the ground floor

good breakfast, friendly staff

wifi was available free of charge as well it's a great price you don't even get that in most hotels

strong wifi

nice staff. the bed was comfy. near to the airport. the breakfast was lovely.

the air conditioning was also top rate and the wifi was perfect for me to finish some work before our flight

the fact that i managed to get early check in made world of difference as i needed hotel from 12 - 5pm, for

breakfast tasty and lots of choose

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

the ev chargers didn't work

kids screaming, snoring, case wheels on the floors, kettles boiling you can literally hear

clean and room service was good

a room overlooking the laundry

the hotel laundry was directly outside

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

there's no laundry service

15h no linen from laundry, entering room at 16

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

the room was very comfortable and the gym, whilst small, was adequate

close to the airport. a park with playground for kids behind the hotel was also a plus

would answer call for room service, we had to go down the the bar in pjs to then pay 6 extra for it to be sent

no hair dryer. no laundry bag.

good pizza restaurant onsite, great for kids

received an early check in

pizza 15 for room service and they were delivered hot and were yummy

bar area was too noisy resembling a children's playroom at times

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

great to be able to use the laundry for washing

the laundry was good but only without the detergent...we have to shop for it.

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

great bed, space, laundry and facilities

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

a really delicious room service burger and the pastries at breakfast were great and really good butter too

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

location for a stay before flying the following morning, and for our kids to relax before they flew out the

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

nice location good parking nice room comfy bed

times for kids is strictly only between 9am and 11am and 4pm and 6pm

decor - lighting - parking - access to wifi was simple

room, breakfast, staff, surroundings were all excellent. very helpful arranging a taxi too.

there is a built-in gratuity on the restaurant charge and then another voluntary gratuity for the bar staff on

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so

no answer from room service or reception on sunday morning

the hotel itself is outstanding set in it's own grounds with parking - a godsend

after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have

gave my baby's clothes to the laundry service for washing

great location, decent pool and gym, good food

parking directly in front of the hotel was very convenient - important when travelling with kids

loved staying here, beautiful big rooms with high ceilings, and a great breakfast

wifi signal was weak, the minibar was empty and there was a strange smell coming from the empty

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

tidy laundry left in corridor, although i m sure this was just on change over.

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

noisy outside from early morning with laundry trolleys and bins being wheeled past!

breakfast trays left out and laundry bags and hoover permanently outside out door the whole

chilled in the pool and sauna after an intense hot day at thorpe park

gym facilities are great

facilities room service the staff except check in lady at reception was exceptional the decor

place is so nice and clean with a nice pool

early check in and extremely clean

breakfast was plentiful and hot

kids received complimentary treats.

the food was good which we had lazy room service,which was

reception service is warming. room service is also good.

breakfast was particularly good as was the food available on the room service menu

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

everything you would wish for and more, location, secure parking, friendly staff, fab breakfast, amenities in

stay, lovely room, very quiet, pet friendly

location for a wedding at hampton court golf club, fantastic staff and a lovely room

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

loved that this lovely hotel is pet friendly

lifts, banging doors at all hours of the night, could hear people using gym using heavy weights and equipment,

spacious rooms, nice breakfast very close to shopping, dining, public

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

they allowed a little late check out if you need it really

in was quick and efficient - we took an early check in which cost 20 at the desk when we were offered 26

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

to get an early check in and late check out

in the shower/bath was low, it’s a £15-20 taxi ride from t5 with kids although you can use a public bus

we brought a pet and they were so accommodating, and the team were incredibly helpful.

in the shower/bath was low, it s a 15-20 taxi ride from t5 with kids although you can use a public bus

the only thing missing was the shoe horn and laundry bag.

very continent, my wife and kids stay there every time they travel as they are used to it and get a good sleep

the flexibility of the spa staff is definitely improvable.

the bar was rather dated.

we had an amazing stay. the breakfast package is a definite must!

was no laundry available so we had to go to one nearby

laundry facilities on site were also helpful

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

a very modern facility. gym. free laundry facility.

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

wish there was laundry in unit

laundry in basement - 5 to wash and dry a load

laundry facilities and gym were both available, but both very small, and away in a corner of the

the night before we was told we could have a late check out till 3pm at 10 an hour when called in the morning

check in staff were brilliantly helpful and not only facilitated an early check in, but also upgraded my room

the pool and the gym

check in and late check out

- room service took too long at night though - 30 minutes for a sandwich at midnight

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

very clean, spacious and comfortable, with free parking and good wifi

the only disappointment was the unstable wifi signal and that the helpful property cheat sheet didn t

location fine did not have breakfast but room service for evening meal good

also you can request an early check in which we did

laundry was easy due to the laundry matt kiddy corner to the hotel

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry right next door was handy too

sky wifi worked pretty well

the bar and restaurant area was perfectly set out and beautifully decorated (xmas decs)