the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

rural location with spacious rooms and gardens and ample parking

1 ev charger, which a guest left their car on from mid afternoon saturday until sunday morning

plenty of space for parking

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

nice and cozy pub with fireplace and good music

lovely meals and bar area

was a shame we were not told the bar was shut and so was the restaurant

simple, interior decor to bedrooms friendly and accomodating staff lovely olde english pub bar with fires- very

we had a small issue with a fireplace of the room, and they addressed it immediately

room, pool, staff.

room service breakfast mixup was not tragic

i think the bar staff by that time were multitsking in the restaurant and

large and heated swimming pool

wifi wasn't great, so i just resorted to hotspotting from my mobile

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

staff were friendly and the breakfast was very

wifi did not work at all

breakfast was very nice too

to hotel and parking could be clearer, it was a little confusing especially when arriving in the dark

dirty laundry at reception

arrival our allocated room had not been made up, dirty laundry over the floor

information in the room regarding wifi, breakfast time, facilities available, etc

pool great but shared with

gym, pool, food was amazing indeed! very comfortable place.

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

great car parking, 2 min from a nice cosy pub

the bar area was nice and friendly staff

the main bar reception was decored to perfection

the wifi was intermittent and not available in my room.

small room for three people and no laundry service

were no mushrooms on the breakfast buffet and one morning there were a couple of uncontrollable kids running

very helpful, storing bags and golf clubs and calling taxi for us.

only thing we would change is a better option for kids sleeping

some noisy kids in the corridors all hours - not your fault

also no laundromat facilities on site, would be ideal for guests requiring laundry services

there were lots of activities for kids

pool facilities were only ok at the time we visited but we still enjoyed the pool

no room service

was a little noisy as we stayed on the 2nd floor so there seemed to be kids running up and down or bouncing up

the pillows and room situated over the laundry room. the road works and diversion.

i did move it unintentionally, and fake rose petals appeared, which would have come from the previous occupants

and gym is quite small, and sunday morning saw a large group of children in the area

the already small pool was booked out for swimming lessons on saturday morning, leaving very

a brilliant location, went to painshill park, the ivy and the golf club next door

gym session to disconnect from work

there were only two parking spaces at the lodge and we were lucky to get one of them

excellent food and small gym and grounds

the room was so small that the person bringing in room service could barely fit

book ed the hotel as it advertised a 'gym'

the room had a view of the laundry area and there was no fridge in the room

laundry collection at 7:45 on the paving slabs was noisy and woke all of us up (3 different rooms)

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

we were also woken at 4:30am by the laundry delivery which made a lot of noise for about half an hour which

room noisy was on ground floor outside laundry with constant machinery noise.

my laundry was lying in my room for 3days

bed was comfortable, excellent wifi connection and cleanliness of room was of a high standard.

cooked breakfast was cold. ev charging should be charged to your stay and not to yet another app

ev charging points. character, large rooms

we had a snack in the bar it was fabulous and the breakfast was amazing and very reasonable at 15

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

probably the breakfast needs a bit of more variety especially to accommodate vegetarians.

the wifi was not easy to get into

gym could receive an upgrade.

it was very clean convenient and with good facilities like a gym

small issue with the laundry which was eventually positively solved

convenient location. friendly and accommodating staff. prompt room service. quiet peaceful room.

location ample parking, quick check in process very helpful at the front desk felt safe and all the correct

comfy bed, good size desk, good wifi, usb charge points, iron/ironing board were in cupboard if needed, good

very good value for money, helpful and friendly staff, good breakfast

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

they welcomed us at our late night arrival and their bar was open even later

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

the staff were amazing with my kids

great pool and good little gym!

the gym, pool, sauna

iron,hairdryed,safe,kettle,tv and free wifi great and helpful

visitors noise all hours of the night staff didn t answer at reception or room service at

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

the laundry for the next day was piled up outside of my room

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

wifi was absolutely shocking in room but ok in communal areas

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

in a great location with free parking outside

very clean, spacious and comfortable, with free parking and good wifi

car parking

the 'free in all areas' wifi is only available in the lounge bar.

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

noisy delivery of laundry very early in morning

good to have laundry facilities

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

laundry and breakfast with communal kitchen

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

breakfast was so yummy too

good bar & food

parking not great

staff, free wifi and great breakfast options

was treated and trust me i spend a lot of times travelling around the country and the world, the bar staff

lovely staff. great facilities, the spa is a real bonus. lovely food too.

the service was amazing the staff were very helpful and great for kids

my wife said she had an unpleasant experience with a snobbish female staff at the spa centre.

2) nice beds with very soft mattress; 3)very quiet -good for tired tourists 4)sauna and pool 5)good price 6

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

the breakfast wasn t very good. the scrambled were awful. no oats.

wifi was poor and no parking (even for blue badge holders)

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

stay, lovely room, very quiet, pet friendly

wifi a little weak at the extremities of the building, and not secure

great location - with free parking, it was then really quick and easy to get on the train

they helped me with my suitcases,took care of my laundry and were very polite and helpful

all mirrors and glasses were filthy, dirty laundry on the corridors

i didn t have time to use the wifi , so, no opinion about that

good wifi available in room

good wifi

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

water is provided in the room and deliver laundry to room - both need to be collected at reception

good location and quiet. clean and modern, helpful staff. small but well equipped gym

wifi wasn't working as well

the bar staff make mean smoothies and the breakfast was hot and fresh

there was a guest kitchen with lots of facilities and breakfast

use of kitchen a great help

well equipped. nice kitchen.

the kitchen supplies could have been better.

spot on location, very clean room !! nice little well stocked kitchen for guests use !!

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

kids buffet choices were restricted to fish fingers and chicken nuggets

like the washroom are high enough so kids find it difficult to split after brushing

bathroom was large and very very clean food was first class breakfast fantastic

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

minutes took my order but room was freezing and after waiting 25minutes decided to have meal as room service

parking

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

lots of space for parking

wifi a little random in the bedroom

with covid-19 restrictions, there was no room service and so i had to empty my own trash bins and ask for fresh

room was clean and staff were nice to us and the kids.

for the parkrun on saturday mornings, great location to be close to local restaurants and hotel parking is a

have breakfast or use the wifi

toiletries and great hospitality tray (including a jar of fresh brownies); drinks/snacks in the bar were delicious

the staff was lovely and accommodated early check in

spacious room, lovely and clean, comfortable bed, car parking on site, delicious breakfast

room service order had a long delay, but this was obviously due to the world cup fever and can

wifi is a bit patchy depending what your room in, could do with some wifi extenders located so that

noisy estates/laundry yard banging early in the morning and during the day

the hotel laundry was directly outside

there's no laundry service

no on site laundry service

15h no linen from laundry, entering room at 16

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

no guest wifi available 2 out of 3 days!! breakfast selection was limited.

the chandeliers, the fireplace gave a serene feel

great location, breakfast was ok. plenty of nice grounds for the kids to play

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

laundry was complete ruined when my whites were washed with my blacks

great staff, great facilities and room service available till 5am!!!

the selection of gin was fantastic and the champagne pool was beautiful!

com it says you have acess to swimming pool but wheni went on the harbour website direct it says you have to

the location of the room could be better. one window was facing the laundry and service exit.

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

36, ground floor: next to laundry, smell of detergent overpowering

wifi was inadequate

good countryside location with a very good gym atlached.

room service breakfast for 2 served on 1 tray and some items missing for 2 (butter, only 1 juice)

good breakfast and an extremely comfy bed

the staff where friendly, the room was clean and comfortable, the hotel offered room service

we chose a light breakfast as we were having a body massage after and did want to disgrace ourselves

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

room service; reception

we couldn t reserve a table for afternoon tea or book a spa treatment due to the hotel being block booked due

hotel, very pet friendly, my dog could go most of the places with us, even for dinner and breakfast

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

beautiful grounds and we were very lucky with the weather so could walk around the golf course and sit outside

very pet friendly. good breakfast super helpful staff. easy distance from gatwick

no plug for bath and hidden costs for pet

swimming pool a little crowded, half the pool taken up with lessons

beautiful hotel with very friendly helpful staff. two very good golf courses and a nice spa.

great facilities, accommodating and welcoming bar staff

beautiful place the staff were excellent so was our rooms definitely go back even down to the parking was the

room was superb as was the breakfast, gym and spa ... fautless !