view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

the wifi was fast and worked without problems

loves the easy early check in all staff very polite

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

no laundry facilities

laundry, crockery left outside our room on arrival at 3pm

wifi would barely connect

we had room service for lunch which was very good as was the breakfast

during the day when we were by the pool, we were told that the kitchen wasn t working which was disappointing

starred restaurant, wonderful and helpful staff, a very good outdoor heated swimming pool and a spa with high

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

even the staff that were on the night before were an absolute joy at breakfast

had to ask for alternative wifi connection as main one asking for security key which wasn't known

with a cup pf tea, industrial orange juice and mini mini pains au chocolat, perhaps not even a kids size, maybe

had room service too for dinner (tea where i'm from) which was nice and very enjoyable

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

check in staff, good free car parking, undercover, good room, nice bar, and menu free good wifi

had great room service for dinner

the peking facilities were excellent we arrived late at night and had no problems parking

was no room in the restaurant for guests to have dinner, all guests had to order room service due to christmas

the only thing missing was the shoe horn and laundry bag.

we had an early check in, so i did the walk to terminal 5 departures as a trial run and found everything the

breakfast wasn t included in the price wifi wasn t great

we ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7

the gym was above average for a hotel gym

good location. spacious room. wifi well designed room & washroom. comfortable bed.

the restaurant, food was ok but back of house very noisy, can hear the kitchen trolley going back and forth

comfortable bed, the breakfast was good

the jaccuzi pool had so much pressure and just what we needed

wifi was slow and choppy

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

think we may have been above the laundry which had machines going all the time

large laundry trollies living in the hallway less than attractive

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost

room service, front desk and restaurant don't answer phone if busy at front desk or

we had room service and that was very good

great bar & restaurant

wifi is intermittent, not reliable

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

flight was delayed a day and the staff were so kind and helpful to us as a family with 3 small kids

one down side was that there was no room service available when we arrived at midnight even though it said it

liked the way spa manager giedre treated me on my birthday, i had amazing morning at swimming pool and sauna,

s a bit of a long walk especially with little kids

proximity to heathrow and it had laundry facilities.

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

just tiny details like laundry bags, being given bottled water daily, shower cap.

room was very comfy and there is a laundry for guests

facilities like guest laundry, so handy to be able to do it yourself and not pay through the nose

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

excellent pod transportation to the hotel, good wifi, clean

close to the terminal 5 and if you with kids under 15 yrs old they ride free on the city

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

but, i did have their amazing cheeseburger and a cocktail from room service and the friendly staff let me break

wifi not strong in rooms.

kids had so much fun exploring the marina wildlife and there is a rope swing for them to play on

parking is very difficult as no private carpark so if busy can be hard to get a space but to be

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

great staff. quick and tasty room service. easy connection to airport. ideal for access to t1-4.

we travelled with our pet and they were fantastic we ordered room service too ot was fab

the room was clean and the wifi was wonderful

room service person was excellent, friendly and made my request personal and very satisfying

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

whoever is doing the laundry is not drying the sheets completely so it smells like pee

got a gym in the basement

great bed, space, laundry and facilities

great to be able to use the laundry for washing

the laundry was good but only without the detergent...we have to shop for it.

the property also had a well stocked gym, laundry facilities and decent restaurant on site

more laundry facilities would be helpful.

no hair dryer. no laundry bag.

really yummy breakfast included

but not the end of the world, as the wifi was very good

kids shared the sofa bed which was fine but wouldn't work if they were bigger

clean, spacious, excellent service and good gym

sadly it was not clean either although the bedding laundry was perfect

my 10 year old daughter had 4 chicken nuggets in the kids large main meal

the wifi was very

refurbishment is very good location and parking

amazing bar / restaurant, great food, amazing staff (most importantly) and the rooms are just top notch

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

a longer late check out would have been good. they did allow one hour which was appreciated.

bed for 2 kids on the small side

close to the airport. a park with playground for kids behind the hotel was also a plus

nice quiet little room to stay, good a facilities. good parking and left alone,

free wifi

good size room, clean and very convenient for heathrow with free parking, good wifi and excellent public

friendly welcome, proximity to heathrow, parking, very clean, and good price.

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

laundry needs for long stays

no accessories such as room slippers, shower cap or laundry bag were available

and then my laundry which i left in the bathroom they all got soaked and

and then my laundry which i left in the bathroom they all got soaked and ruined

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

wifi didn't connect properly

food at rgb was expensive and small portions. kids pizza was a microwave version.

spa facilities good nice pool and steam room

prices of food and beverages in the bar are expensive.

the fact that i managed to get early check in made world of difference as i needed hotel from 12 - 5pm, for

the gym should offer supplements for purchase.

only thing was the price of the food in the restuarant and room service was high - good food but still

food prices were far too high in the bar area

lack of self-service laundry

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

i'm honest, the only thing i didn't like was not being able to order food at the bar - you can only order at

photos below of the property no gym or pool - that is just the local leisure centre 1

com should bar them from the site for such underhand and reprehensible sharp practise

com should bar them from the site for such underhand and reprehensible sharp practise

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

to locate and ideal for parking on the front of the property

location and cleanliness . free parking . near public transport

good wifi

parking was easy, some snacks and drinks available, everything you need for a short stop over

no lift and no proper bar ( vending machines)

location cleanliness breakfast

wifi connection could be better. tv apps dont work

the staff were super helpful and friendly from the front desk team to the bar and dining

the hotel was beautiful and so was the gym

breakfast staff - 1st day given us wrong food told them read the list properly today service poor

i was promised someone would be in contact about laundry compensation

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

laundry room

a/c the staff were great. they set up a rollaway bed for me and room service was excellent.

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

breakfast was so yummy too

and bar location right next to the river for walk and run cozy atmosphere great area to get away and

none or very little car parking.

good bar & food

the outdoor spa was really relaxing

open air parking

very well equipped gym and plenty of onsite parking

swimming pool a little crowded, half the pool taken up with lessons

in and outdoor pool, gym, spa, restaurant

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

would have liked a mini fridge in the room and room service.

free parking and wifi

no laundry facilities

wifi was an extra charge in the room, parking was an extra charge too

spa ally smaller than expected

food is good... my kids love the pool..

the service in general, the breakfast and the pool was great!

good facilities like bar, restaurant, gym and laundry room

there is a laundry with washing machines and dryer available for a small fee which we found

for those that needed to wash there was laundry facilities available

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

no laundry

gym facilities were great

the hotel was great at providing a dog bed and bowls for our pet

room service was excellent, manager at the breakfast restaurant was excellent, concierge staff were

dinner in sports bar was yummy, good value for money

really made my kids feel special and really firendly staff, great breakfast.

personal service at the reception an bar were exceptional

the gym was excellent with a great selection of equipment

wifi was included free

a nice quite hotel for short stay before flying out to heathrow, amenities are great food at the bar was awesome

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive

can't imagine how it would have been for any parent trying to get their babies or kids up with everything else

laundry services

no chance to visit the gym, maybe next time

small but adequate gym with high tech equipment

sky bar vibe, food and service was great, and pk indian was exceptionally good, delicious food and

sky bar is absolute hit, especially when you travel with kids

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

not applicable. early check in at lhr soe skipped breakfast

were so helpful - i appreciate the extra attention they gave in order to fulfil requests for my pet cat

no ramps, limited area to eat with pets, limited food options.

my laundry was lying in my room for 3days

a couple of things to keep the kids entertained would ve been nice so parents can enjoy a drink or two

everything was so perfect the room service, the prices

room service i ordered was excellent, delivered beautifully and quickly

cost of drinks at bar were very expensive!

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

enough parking

wifi or password untill we left

no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

the laundry was not returned, bad service.

beautiful breakfast with home made ingredients and charming staff!

great spa facilities and pool too

amazing decor, the kids menu was amazing, the breakfast was brilliant.

beautiful grounds and room, amazing pool and spa, usual exceptional service.

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and

kids can play pool, ping pong, or giant jenga

there is also a decent gym and the parking is cheap, safe and easy access to the

and catered for it being my boyfriends and mines anniversary with putting cute messages and rose petals in the

i booked this online for my grandpa and he had trouble with wifi and getting around

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

the bar air is comfortable and staff are friendly ensuring a lovely place for an evening drink

hotel bar man was wonderful and friendly

friendly staff lovely room great breakfast excellent location

location of my room 417 - view of the laundry carts!

undergoing renovations the alternative areas still offered lovely choices room service breakfast absolutely

bar, very nice restaurant, food excellent, would highly recommend this hotel delicious cocktails room service

bit pricey at the bar but it is windsor which is expensive anyway

the later checkout time was also helpful and allowed me to come back and shower post race without

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

only thing i can complain about is the wifi

room service provided lovely hot food very promptly

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

tile in bathroom and floor needs regrouting bottom of shower screen tardy 24hrs humming of gym fan next to our

we went for a kids free break to relax and recharge the batteries so to get woke up by ongoing banging by house

excellent tea and coffee on room service and in the gorgeous lounge

had to go into a different building for the spa from our bedroom it s wasn t very good bad wifi no

we didn t know if room service was an option or not, how to connect to the wifi or where breakfast was located

great position for golf and

wifi was not good in my room, too weak to connect properly

surroundings managed to take a great walk to windsor with the kids

kids love every bit of the bedroom big bed bathroom and tvs and me and my wife enjoyed the stay too

noise from laundry during the night

laundry cage crashing past our room at 6

breakfast was served quickly, presented well and tasted great

the included breakfast was delicious

adam snd james were polite when requesting room service and permitting us to stay a little longer due to my

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room