laundry was complete ruined when my whites were washed with my blacks

at checkout, they charged me twice the same laundry - luckly i checked and they quickly corrected the bill,

com it says you have acess to swimming pool but wheni went on the harbour website direct it says you have to

customer service was excellent throughout, we was able to arrange a late check out which was perfect

the wifi was very slow for some reason and so was not worth using.

room but it overlooked what we think was the laundry room, so it was quite noisy in the mornings and during the

room hasn t been properly cleaned by the housekeeper with the old laundry and rubbish still in the room

nice staff good parking

lovely clean room, helpful and polite staff abs pet friendly

only issue we had was the wifi, and not being able to set up the smart tv properly to watch films

food room size laundry

corridors were full of dirty laundry and the room seemed to be serviced very quickly between guests

pillows in the bedroom were quite uncomfortable and whilst the laundry (bed linen and towels) were clean they

the wifi worked very well (this was a work trip hence good wifi connection was important)

enjoyed a spa treatment

our room was ground floor and down a corridor where we had to pass all the bins and dirty laundry, carpets are

easy parking provided

free parking, large room, clean, good wifi

the bar and restuarant area was very pleasant

free parking on site is also welcome

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

free parking and peaceful

nice big comfortable rooms. nicely decorated. good sized bed. sofa bed for kids which was great.

the poor quality of the wifi

cold i ll-equipped inadequate room next to noisy laundry room, only patchy 4g in room, shower was in room not

room being next to the laundry and having washing machines spinning late at night

good car parking facilities. good shower. comfortable bed. friendly hosts.

using the wi-fi in the bar area and being able to work in the corner was great

free parking superb value for money cool i

the kitchen concept was great

great to have a shared kitchen so you can easily cook your own food

good kitchen facilities for cooking etc & washing machine

they need to improve the wifi.

the room had character with an original victorian fireplace (not in use and closed off with a transparent

said on laundry bag that if u hand in by 8

the property advertised laundry facilities, however, they fail to inform you that it s only available on

couldn't connect to wifi on my phone.

no wifi connection in the room

hotel seems overly popular for families with young kids (legoland

morning noise immediately outside bedroom by laundry being collected in large trolleys by lorry

asked for a quiet room, was put in one of the rooms closest to the gravel car park and where the laundry cages

upon mentioning the wake up call by the laundry skips no offer to resolve my complaint

the domestic staff threw the dirty laundry bags down the stairwell several times whilst they were doing their

the room had a view of the laundry area and there was no fridge in the room

the pillows and room situated over the laundry room. the road works and diversion.

pool and gym is quite small, and sunday morning saw a large group of children in the area

the reception and room service staff were very friendly and helpful

great quality rooms, breakfast was licely. great service.

early check in following our request

laundry lorry outside window at 07:00hrs, no aircon, prices of in room bottled water, price of b&b

the spa and loved that the hotel was environmentally conscious when it came to housekeeping and laundry

laundry delivery truck outside my room added to noise, but was quite brief

i had to beg for a bin bag for my rubbish- put my towels down the laundry shute my self

room was above the laundry

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

excellent standard of food and drink and lovely ambience in bar and restaurant

to find car park at night but easy parking just outside hotel

bit of confusion over room type booked & access/parking during race but all got sorted.

excellent location, reasonable price, great breakfast

hour wait for room service morning reception aren t as welcoming as the evening shift

wifi was not working which was slightly inconvenient

the room service and breakfast was great

limitied facilities, most closed due to covid. only had a bar and restaurant area.

though we were staying there and stopped our guests booking own room as it was late so said no to room service

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

property is beautiful, parking is readily available, nice and very polite staff and the food was amazing

the staff were nice and the location was great. lovely sitting outside in the bar area.

tom and david in the bar and restaurant very dilligent

ev chargers didn t work breakfast very slow

struggling to think of much tbh, but maybe would ask for better wifi in some of the main house areas

the room, spa and the staff.

the outdoor spa was really relaxing

so often room service is a complete rip off the world over, but the approach here is a welcome change, as

my partner booked golf and was not able to attend due to the weather but we were not notified prior to attending

that the bar service was a little slow

a convenient location, room was massive, super comfy, room was a amazing and the lounge and bar were lovely

great place for kids they loved the pool and box hill

i think the bar staff by that time were multitsking in the restaurant and

sadly did not have an opportunity to try the outdoor pool

we had a small issue with a fireplace of the room, and they addressed it immediately

wifi worked well and a bottle of water was waiting for us on arrival

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

the pub itself is beautiful with a great restaurant and cosy bar space

there was wifi available and a tea and coffee machine

also, this hotel outsources its laundry services so forget about receiving it back by 6 pm the day you hand it

i asked, i never got a laundry bag

free parking. room clean and bed comfy. good breakfast. great pool facilities.

gentleman in spa gave me a 20p for locker

there was info on kitchen and bar times visible

nice clean laundry and towels

wifi requires a convoluted log-in where you have to fill in lots of boxes and share personal

no real ale in the bar but hey it s down south so.....

inside there was a polite informative welcoming staff member and nice lounge bar area

was no tea in one room and you have to complete a wholl form to have wifi

having sky sports- able to watch golf which we can't do at home

we had breakfast with many options to choose from with different kind of teas and coffee

were very friendly and helpful, room was beautiful, bar and restaurant area very cosy and welcoming with great

food and service in bar very good and

food & breakfast lovely

room was large and very clean with all additional items (like iron, ironing board, safe, laundry bags etc),

in addition, we didn t like the cleaner s laundry trolleys immediately outside our room

decided to have breakfast via room service and didn't have high expectations- how wrong i was

beautiful property, easy to find, easy free parking

great dining options, i opted for room service which was faultless

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

advertised laundry facility doesn't exist

the room is clean fresh and modern, no issues with the free wifi

wifi worked well

my laundry was lying in my room for 3days

the wifi setup is a little odd, in

everything was so perfect the room service, the prices

really comfortable bed, hot shower and good free wifi

pains au chocolat were gorgeous! wifi very good. decor and atmosphere super

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

check in staff, good free car parking, undercover, good room, nice bar, and menu free good wifi

struggled with wifi continually

weather was perfect so had both doors open while i was in the room, people outside at the bar but minimal

room service was a disaster

couldn't get wifi to work in room poor reception

requested a takeaway breakfast as had to leave early, staff forgot the second morning.

the staff was lovely and accommodated early check in

of parking, really friendly staff and fantastic evening with live music in the bar

nice that there s a bar too and noticed there was room service for breakfast in bed

very dated, and cleaners up and down the halls all the time to always could see dirty laundry and dishes, also

comfortable bedroom and excellent gym and spa

maybe do it in hotel on the free wifi

limited parking

the reception team and all the staff at breakfast, lunch, dinner and the bar were all amazing, friendly

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

the bar snacks (we had beef sarnies) are exceptional

location fine did not have breakfast but room service for evening meal good

in addition i was disappointed that even though room service was available, when i wanted a full english

location was extremely pleasant, staff ultra helpful, wifi excellent

early morning i was woken by a hotel worker moving huge blue laundry bins around right outside my window

laundry was left in piles in the corridor.

we were told we would have laundry by monday evening (christmas eve), but just managed to get it five minutes

it was so hot and on the first night very noisy. i think we mist have been above the bar there.

telephone system was bit odd - couldn't ring for room service, had to go and order it

kids friendly

place is so nice and clean with a nice pool

extremely helpful - i made a block booking and with the help of sandra we managed to have a few early check in

bar was shut when we got back (which was after midnight, to be fair) which was only a minor

rooms were good size and breakfast was excellent. and the pool was great for the kids.

the laundry was not returned, bad service.

the spa, fitness, pool - is not in the main building.

the bar prices as with most hotels was expensive but this didn't affect my stay

breakfast

spa and pool amazing and kids

sadly it was not clean either although the bedding laundry was perfect

the outside horse box bar was a great addition and took pressure off the indoor bar

poor wifi caused me serious problems.

no independent wifi, more a generic one you had to give your name & email address to in order to join it

limited parking, but is controlled carefully.

this is partly customer issues however i feel they should have an area or laundry bin to put them in but they

it was about a 5 minute walk with multiple bags, uneven floors, vacuum cleaners and laundry bags left in hallways

the food was excellent as was the breakfast the following morning and the wedding party had breakfast in the

the spa and pool were also excellent with above average facilities

good variety of breakfast and the spa was relaxing a good range of facilities

found staff were not very knowledgeable about places to visit or where for instance to do laundry - suggest

i had to squeeze past bags of laundry in the hall way

no laundry facilities for drying

comfortable bed with clean laundry

i was very concerned that there were 25 large bags of what i think was laundry in the corridor leading to the

absence of basic facilities such as -restaurant ( breakfast & lunch ) -no laundry service -no fridge in the room

beautiful location, super clean, easy parking, great hosts

convenient parking

the haven provides a car parking space for your use during your stay

tight parking.

parking space and garden to sit out in

laundry, crockery left outside our room on arrival at 3pm

property, truly pet friendly, good food and bar

the wifi is excellent

starred restaurant, wonderful and helpful staff, a very good outdoor heated swimming pool and a spa with high

room service order was forgotten and was then very late, but not a major problem.