laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

wifi was a bit slow and the flower pot now has no dedicated parking.

parking a few streets away

was able to park over the road , but would have liked it made more obvious that parking was on street parking

the breakfast was superb

the staff were super helpful and friendly from the front desk team to the bar and dining

had everything we needed, ordered room service, arrived quickly and was tasty

the staff were amazing with my kids

the water in the swimming pool was very salty!

they didn t have room service , also the quality of the breakfast.

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

parking is awkward due to it been a smallplace

very helpful and friendly staff, parking available outside

location and cleanliness . free parking . near public transport

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

no wifi when i was there... i m sure it s fixed now

we had contact with were great especially the 2 (saturday morning & evening) that also worked the bar at the

very clean, spacious and comfortable, with free parking and good wifi

room had a desk which i used to do some work, and the wifi was good enough to connect in to the office and

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

lovely stay convenient to airport, sauna was great as was late check out

rooms were spacious and big beds with comfortable mattress and pillows late check out was

was disappointed to learn that they did not have spa services available - i had hoped to get a manicure during

check out is late and we were able to get an early check

my laundry was lying in my room for 3days

would have liked the option to pay for early check in.

dreadful wifi fake food (sandwich advertised as berkshire ham) see photograph

cooked breakfast was cold. ev charging should be charged to your stay and not to yet another app

view was of the kitchens and it was noisey from the air con

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

room service burger arrived without cutlery- but this was swiftly rectified by staff in reception

upon arrival, i needed a laundry service

advertised laundry facility doesn't exist

noise from laundry staff at 4.30am waking me up!

always, good size room and prompt room service, good location and would like to thank all the staff, from

although room service wasn t possible extra milk and teabag sachets were waiting outside of the room each

easy to access, a self-service laundry, price was great.

for those that needed to wash there was laundry facilities available

laundry room - so useful. really easy to walk to from the tube.

good facilities like bar, restaurant, gym and laundry room

chose this hotel for the fact that it had a much needed guest laundry, as did one of the other guests we met in

complimentary late check out

family room, loved the bunk beds for the kids, nice touches for the family like top trumps game, books and

i called for room service they charged 2,50 even for ice

was fine, but as it was room service that we had, it would have been better to have had the full english brought

interiors , location , small touches late check out

lift very old & needs upgrade, also used as the service lift, for cages of laundry, so unable to get, straight

convenient and secure parking

by the river, good parking, able to get food from the pub restaurant especially as we arrived after

the peking facilities were excellent we arrived late at night and had no problems parking

free parking and free wifi plus nice room, beautiful toiletries and great pub/ restaurant

walk from terminal easy has a guest laundry self serve

comfortable bed and good air conditioning plus a handy laundry

having the on-sight laundry was also a bonus

room was very comfy and there is a laundry for guests

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

staff kindly gave me a late check out so i could rest a bit more

to order room service you first have to download an app onto your phone

room was very beautiful, comfortable and big enough for 2 kids and 2 adults

arrived at school pick up time and the parking area was very busy as there's a school next door

parking free and plentiful

free wifi

parking safe and easy, bed spotlessly clean and comfy

we requested an early check in

easy access, secure parking, spacious and comfortable room

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

no laundry

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

working wifi and tv

pet friendly very friendly staff parking good english

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had

the room service was brilliant and the staff was easy to get along with

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

there's no laundry service.

the tv had everything on including menus for room service which we had and the food was great

the room and spa facilities were excellent.

room and room service was up to par

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we

s it is absolutely brilliant that the hotel is pet friendly and our very well behaved 6 month old labrador loved

a games space which is perfect for teenage kids

comfortable beds and good wifi

i shouldn’t mention it but i requested for early check in around 10:30 am as i travelled from a long journey

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

very noisy laundry room near our room, this noise continued all through the night.

no laundry service

no laundry facilities

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

no on site laundry service

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

there's no laundry service

a room overlooking the laundry

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

usually like ground floor room but unfortunately those were the only option if you travel with a pet, like us

not 24 room service

friendly staff, comfortable beds and pet friendly.

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

we got back from central london after lion king, we asked about a late check out and he gave us an earlier time

room service trays and rubbish were left in the corridors for the duration of our 24 hour stay

laundry services

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

gym is too small for me but would be sufficient for most

offered a 'walk in bathroom' for early check in at 8am, which although was a quick turn around, was a bathroom

breakfast was excellent, gym was fully loaded. great bars and very good staff.

no laundry

the steak in the sports bar was very average

8-9 degree outside, inside was pleasant temperature and it was nice to swim in a small swimming pool

nothing, pool closed ???

really big rooms even with 2 queen size beds still had room for kids to play

no laundry facilities

smart, clean, modern with v good spa facilities.

ev charge is not working

was very comfortable and the hotel had a great bar and restaurant

a layover in heathrow and this hotel is a good option for 4 adults (us and our older teen kids) in one room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

laundry room

i was promised someone would be in contact about laundry compensation

was an overstay on the way back from a trip, we had 3 kids, and was comfortable.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

lack of self-service laundry

no laundry service on weekends.

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

room with view of runway had room service lovely meal as was to tired to go to the restaurant staff at reception

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

breakfast not free.

we had a room service meal which was delicious (chicken and wild mushroom pasta), better than expected

the gym was nice

was clean and inviting, bar area was clean and the staff where very friendly and accommodating

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

for an early check in and room was ready when i arrived at 11

for an evening meal it seemed that staff were under pressure a there was only two working busy bar and restaurant

being a pub/hotel, the bar ran out of several key ingredients for a cocktail, which was disappointing as this

my kids and i had a very comfortable stay

when we called for room service, we were told we couldn t get it because there was one person on duty

did not find the pool

think 50 to check in early is over the top when she said there were rooms ready

our kids loved the pool

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

the hotel has its own bar and restaurant areas

room have glasses, bottles and plates left outside the room both before and after the stay, the room service

reception to the spa & pool right through to the fabulous italian restaurant everything was just tickety boo

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

how refreshing to walk in, have an easy check-in then relax a few minutes at the bar with a pint to end a rotten

great breakfast and wifi completed our pleasant stay

bed for 2 kids on the small side

no hair dryer. no laundry bag.

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a

breakfast offers a very good variety of food

the wifi is excellent

roomy, modern, clean . good room service fishnchips beer. friendly

the property also had a well stocked gym, laundry facilities and decent restaurant on site

super convenient to do laundry before the next flight

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

great bed, space, laundry and facilities

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

the dinner & breakfast buffet is so good

staff were not wearing masks and there were kids running around the adult bar

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

the phone in room 508 was labelled 505 and caused a little confusion on night 1 when ordering room service

terrible late night room service

the wifi even held up for a few games while my partner was getting ready

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

it would be nice if there were more staff behind the bar and i was waiting quite a while before being

the only thing missing was the shoe horn and laundry bag.

convenient, with excellent room service

finally we had a scrumptious breakfast with a warm welcome from victor

clean modern comfortable beds nice spa excellent staff

while staying there a group of guess we’re running around with their kids for over an hour through the bar,

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

room was a decent size and a nice shower the bar area was comfortable and wifi was

like the late check out... i love the soft bed..

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

to call room service for over half an hour, no answer

restaurant was closed, but the bar meal was delicious, and very well presented

room was very spacious, pet friendly hotel

the gym was well equipped

room was a great size everything was clean laundry was lovely and fresh

wifi was available free of charge as well it's a great price you don't even get that in most hotels

was poor our room showed a bunkbed room for 2 x kids but there was a single the one little one slept on the

bar food was delicious

great food friendly pub would highly recommend breakfast was fantastic thankyou

laundry, crockery left outside our room on arrival at 3pm

looked on website regarding pool and spa (which looked good) but noticed a cost was quoted for day use - this

just a tablet with a qr code - no instructions on how to use it to contact the front desk or room service

wifi didn t work consistently

the gardens, the extras in the room, friendly staff and easy parking.

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

tv, free wifi, quiet area, free parking next to hotel.

good wifi available in room

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know