room, large comfortable bed, fridge, wifi, tea & coffee

and we got an early check in

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel

arrived at school pick up time and the parking area was very busy as there's a school next door

the honesty bar was a lovely touch with great options, but priced quite high - though this is to be expected

room was a great size everything was clean laundry was lovely and fresh

no information sheet or folder giving information about meal times, wifi etc no chair in room

very slow wifi.

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

very accommodating friendly staff. plentiful and very tasty breakfast. rooms comfy and clean

the honesty bar was a very very nice surprise- fully stocked, as it should be, and the fresh milk

family room was excellent and the kids particularly enjoyed the ‘toy box’ that was in the room too

wifi a little random in the bedroom

family room was excellent and the kids particularly enjoyed the toy box that was in the room too

from reception staff; large bedroom and bathroom; free on-site parking; proximity to teddington high

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

modern, access to golds gym, nice restaurant

and room service is perfect

the free wifi wasn't strong enough to use...

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

wifi code displayed in the room - had to ask at reception

well appointed room with ensuite bathroom and free wifi.

bed almost filled room, i had shuffle sideways under a shelf, to get past the end of the bed wifi was very slow

up at 7 am on a sunday morning by laundry staff; very loud; banging about and shouting

no on site laundry service

were in an annexe-type modern building, not the main hotel and faced a laundry it warehouse or something so no

15h no linen from laundry, entering room at 16

there's no laundry service

all room lights blazing, overpriced breakfast and restaurant options - claimed high speed wifi in all areas

no answer from room service or reception on sunday morning

we had to book two rooms and these were on separate floors, which made it tricky as we have kids aged 7 and 1

after a long day it would be nice to eat in the hotel restsurant rather than the bar area or at least have

the car parking signs as you enter warning of fines, not the best first impression.

gave my baby's clothes to the laundry service for washing

lovely swimming pool

loved staying here, beautiful big rooms with high ceilings, and a great breakfast

i had requested an early check in and while it was not guaranteed i was told that a note would be made to that

location was fab, rooms clean and comfy and had lovely room service

noisy outside from early morning with laundry trolleys and bins being wheeled past!

there was laundry all left in the corridor

tidy laundry left in corridor, although i m sure this was just on change over.

laundry baskets still blocking the corridor at

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is also a laundry facility about three blocks away

the rooms are a good size, and the wifi works well

nothing every thing good the only things my be the bar is too nosey

no flannels in room - apparently delay in laundry delivery but no-one mentioned this until we asked

staff was helping and parking was good.

room wasn't until 4 30pm , pillows , room service took over 1 hour

because we had treatments then we used the pool etc for free and this hotel is definitely not for kids

booked a one night stay and was planning on using the pool

free wifi, friendly and polite staff

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made

i loved the breakfast. the housekeeping women on the 1st floor was so nice

we did not manage to use the gym as we only stayed for one night but it is available

having to find staff to pay for snacks etc and to ask about the room service

very welcoming and obliging, and kept me informed by email prior to our visit with regards car-parking (very

parking was easy, some snacks and drinks available, everything you need for a short stop over

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

parking could be an issue if full. hopefully they will get a fast car charger.

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

bar had a great atmosphere, location was perfect

safe, secure and convenient car parking

secure parking and clean rooms

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

the gym is on level 2, and despite our room being quite far away the sound of people repeatedly

one thing that other guests may be less happy with would be the selection on the room service menu

room service was expensive and not good quality

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

not acceptable to have laundry bags lying in the corridor

the laundry for the next day was piled up outside of my room

wifi wasn t good

laundry right next door was handy too

great location- friendly staff - loved the fact there was a self serve laundry right next door

laundry was easy due to the laundry matt kiddy corner to the hotel

the bar staff and catering team were excellent

lovely stay for our visit to kew, nice staff lovely breakfast will be back

also a gym and laundry facilities if needed

together with included gym and cheap laundry facilities, and breakfast buffet, the adagio brentford ticked

gym room and laundry room too dark

a very modern facility. gym. free laundry facility.

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just 50m

service, location, room, gym and decor

lovely rooms kids loved the swimming pool fantastic staff lovely sauna great location with easy links to

the hotel s facilities were a real highlight, the gym was well-equipped for what we needed, the sauna and

beautiful room, very comfortable bed, amazing shower, underground secure parking, excellent wifi and good size

in, there is an open plan reception which is confusing and looks untidy, booked an early check in but they weren

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

location. parking. staff. very comfortable.

underground parking was good

had a lovely few hours at kew gardens the next day too, taking advantage of the hotel parking

hotel location was perfect for kew gardens and the parking arrangements outstanding

36, ground floor: next to laundry, smell of detergent overpowering

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

wasn't told it was right next to the rubbish collection and laundry truck pick up area

the location of the room could be better. one window was facing the laundry and service exit.

the water in swimming pool is too warm ( i feel it's above 32 degc) to swim

self service laundry facility is a plus

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

laundry costs expensive. needed two luggage stands. no hot chocolate sachets.

with self-service laundry facilities

for those that needed to wash there was laundry facilities available

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know

i was charged 10 pounds extra for late check out at 2

staff were very friendly, extra towel was provided and wifi password was given when we reached out room

was no laundry available so we had to go to one nearby

laundry facilities on site were also helpful

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

comfortable & pet friendly

cpm in advance but was charged a pet surcharge on arrival it would have been better to include this in the

a games space which is perfect for teenage kids

great staff...amazing bar and rooms.

the staff, the view from the hotel watching the planes come into land and take off, the free wifi

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

the only reason i have given a 9 is as we cannot use the gym facility due to covid and i would of used it

really comfortable. great room. good wifi.

the restaurant and bar staff were exceptionally helpful, efficient and friendly.

we have the room with the mini bar fridge yet it was empty maybe i miss read.

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist

towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were

my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high

i loved the rooms and the gym.

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

i stayed for 2 nights with my husband and 3 young kids

room was spacious, very clean and had all of the facilities we needed such as a hairdryer, mini bar and iron

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

room service meal was cold and tasteless.

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

also the wifi was quite poor

friendly and accommodating staff , colin was especially helpful at breakfast and the girls on the bar in the

great breakfast

wifi could be better, especially as 5g is non-existent and 4g only received one bar

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

good choice of breakfast in the mornings

the staff checked us in at 1am and were very friendly and got us a drink at the bar etc

no room service. i couldn't charge bar orders to the room. pillows could be better

very helpful staff and well equipped rooms which were comfortable. good bar service .

intentionally chose them for their laundry facilities

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

downstairs bar is so cute and the lobby has a good

wifi was good

usually like ground floor room but unfortunately those were the only option if you travel with a pet, like us

laundry services

sky bar is absolute hit, especially when you travel with kids

available facilities including gym, reception and early check in (for a fee)

available facilities including gym, reception and early check in

as we travel long haul, we arrived midday, told to check in before 3pm need to pay early check in

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

the wifi was not working

they helped me with print outs, wifi connection and taxi booking

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive

no laundry

the sports bar served food and drink at reasonable price's and again the quality was excellent

i incurred am additional fee from the hotel room service for eating utensils

gym facilities were great

there are lots of facilities available at the hotel: gym, swimming pool, great indian restaurant, sports bar,

untidy interior with laundry bags and too much clutter that should

they do laundry but it came back damp and smelling of cigarettes

english breakfast was simple and delicious

nice and hot breakfast served in a tray the

wifi was average to poor at times, but overall it did what it needed to

no laundry facilities

lack of choice on room service after 10pm

good breakfast room offered a double bed for kids whereas other hotels were giving a sofa

lovely pool, a fabulous bar and restaurant

some noisy renovations to bar area. but should be ok when completed.

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

wifi was a bit ineffective

15pm & told the bar was closed even though we were residents and there was no room service

beautiful rooms lovely fresh cooked breakfast and free parking

wifi connection was not very good, for a working trip is something quite needed

in the evening, the beautiful breakfast area becomes a bar serving excellent cocktails

there is no breakfast and no room service.

beds were very comfortable, the air conditioning was excellent, and the free wifi was excellent also

on reaching there we found out our kids couldn't use

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

laundry room

spa the bar, the food, the staff, the whole look of it, ive actually writing 4 reviews in a row as

decor is absolutely stunning and the room is equipped with everything you need and has a seperate laundry room

the staff are consistently warm and helpful, there s a gym and laundry on-site, and the tube is just a five

the basement laundry was very handy

gorgeous design, great location, easy to use laundry and really does feel like home.

laundry facilities did not have washing powder, but front desk staff were quick to remedy!

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

lack of self-service laundry

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

evening meal in restaurant a bir disappointing, will try the bar next time.

bathroom dirty, ground floor bedroom window didn't shut properly and was right by the outdoor laundry, no privacy

they don't have wifi, but we expected as much.

a room with enough space for three people, we had a flat screen to and en suite bathroom and breakfast included

wifi would have been good, but to be fair i was aware of this beforehand.

amazing except for the wifi

laundry fee is high

lots of staff on hand at breakfast to assist & clear up after guests

was spotlessly clean and the reception and breakfast staff were all extremely friendly and helpful

safety concern for kids

wanted a twin room for our kids, but the doubletree is more geared for adults

having the on-sight laundry was also a bonus

clean & tidy & also had a guest laundry

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

comfortable bed and good air conditioning plus a handy laundry

room was very comfy and there is a laundry for guests