also no laundromat facilities on site, would be ideal for guests requiring laundry services

pool facilities were only ok at the time we visited but we still enjoyed the pool

wifi connectivity.

we were told that there was room service available and

hotel was easy to get to, parking was good and the staff were amazing

had a mix up with our laundry and remi was so helpful in arranging for the laundry to come and a later check

breakfast was included in the price and was able to have this as room service at no extra cost

really comfortable, last minute late check out too which was really helpful. good location

staff so polite plus a nice little gym, bar/bistro area very pleasant, good parking & location

gym could receive an upgrade.

the sink has not been cleaned through out our stay there, and the laundry bags are not refilled, and only very

dated decor, it felt very dark everywhere and the gym was very small.

the breakfast is exceptional

the staff were nice and the location was great. lovely sitting outside in the bar area.

room was a little snug (although others in our group had a larger space)-as was the breakfast table-not enough

small room for three people and no laundry service

plenty of parking. good breakfast

staff were so friendly, they were also really good with our kids

allowed us early check in

very helpful, storing bags and golf clubs and calling taxi for us.

room was very hot and also lots of dirty laundry piled up outside my room door, breakfast was very good quality

no laundry bag, no complementary water in the fridge, no biscuits until our last morning

the laundry for the next day was piled up outside of my room

not acceptable to have laundry bags lying in the corridor

the wifi could be better

all mirrors and glasses were filthy, dirty laundry on the corridors

they helped me with my suitcases,took care of my laundry and were very polite and helpful

i was charged 10 pounds extra for late check out at 2

free wifi

60 and for what we got was unextceptably we paid an extra 10 for late check out this is based on room 42 know

team and always smelt fresh & clean however a small criticism towards the bags of dirty laundry constantly

small and adjacent both to an ice-making machine that was noisy all night, and was opposite the laundry room

very pet friendly , nice welcoming bar .

very pet friendly hotel and close to river for easy walks for them

i had room service both evenings and the service was prompt, friendly and the food excellent

water is provided in the room and deliver laundry to room - both need to be collected at reception

clean as i had hoped, when we got there we went up to our room, there were lots of piles of dirty laundry in

wifi wasn't working as well

grapefruit in the breakfast buffet was fizzy!

gym was perfect for me and breakfast excellent

really great value for money, breakfast was wonderful and i was impressed with the spa facilities

kids ate free which was brilliant

the staff were wonderful, the food and room service was perfect and in all, it made our stay feel like a relaxing

liked the restaurant and bar set up the friendly staff the location close to shop high street secure

the breakfast was not included in the price

but this really put the icing on the cake when mr laundry delivery man pulled up outside the hotel on a

the common facility where cooking and laundry is performed has limited space which is too small for an 18room

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

laundry and breakfast with communal kitchen

noisy delivery of laundry very early in morning

was great getting room service too and the food was

was fine, but as it was room service that we had, it would have been better to have had the full english brought

mini bar was well stocked and the shortbread in a little jar with personalised message for the kids was a nice

struggled with the wifi but believe this is due for upgrade

issues staying logged into wifi

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

i had two rooms with all kitchen and laundry equipment

excellent wifi

the ev charger was not working

wasn't told it was right next to the rubbish collection and laundry truck pick up area

room overheated and looked out onto a laundry area outside ( first thing you see on arrival)

the location of the room could be better. one window was facing the laundry and service exit.

36, ground floor: next to laundry, smell of detergent overpowering

the shower floor was quite slippery but it did provide a mat - i suggest you use it :) the pool was so lovely

there's no laundry service

noisy estates/laundry yard banging early in the morning and during the day

15h no linen from laundry, entering room at 16

no on site laundry service

the hotel laundry was directly outside

laundry man blocked entrance stairs to/from room and said i had to use other stairs to the pub

changed last minute due to some covid restrictions at a wedding; we were able to have a free late check out

both dinner (best sea bass i have ever tasted) and breakfast

parking a few streets away

room service was excellent and so was the pizza we ordered

room service was only 4 charge

ceiling of the swimming pool could do with some attention but that is being really picky.

the countryside setting and spa facilities and gym.

good bar and restuarant although we didn t eat in the restuarant we would next time

breakfast crockery could be cleaner

the pillows and room situated over the laundry room. the road works and diversion.

late check out on day of departure really nice staff particularly in bar and restaurant restaurant

lovely friendly staff great facilities we loved the pool and jacuzzi

didn t realise the pool had been closed!

spa and location was perfect clean and very friendly staff

the owner allowed us access and parking from early morning for the room we had booked for the evening

there was room service every day also if you wanted it

very clean and comfortable. the parking is an absolute bonus.

room was comfortable, and an early check in was not a problem.

lighting in the staircase/by the doors ; wifi connexion

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

we had room service, the room was well stocked with snacks and drinks of which we made good use - we had a

the wifi is terrible

atmosphere in the bar area with delightful attentive staff

room service, wi if etc for price

no room service, no in room dining.

pub and restaurant downstairs with massive fireplace, and nice rooms upstairs with shower that really works and

it was only on our last day that we learned the inn is the 2023 winner of the national pub & bar of the year

the pub itself is beautiful with a great restaurant and cosy bar space

my laundry was lying in my room for 3days

ev charging points. character, large rooms

didn't have breakfast

parking excellent

booked the hotel as we wee attending a wedding nearby and requested an early check in

very central location with free parking

the bar was comfy although we didn't eat here the food looked nice

are no staff members to provide room service or help with luggage

was lovely, rooms great, comfy beds, staff friendly and helpful, good quality food, lots of free parking, hotel

the bar does get busy which also has seating outside but we didn't hear any noise from our room

comfortable beds, quiet room, good room service and facilities with attention to detail

free wifi only if you give a lot of personal info to a third party provider

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

also the room service was really

advertised laundry facility doesn't exist

upon arrival, i needed a laundry service

noise from laundry staff at 4.30am waking me up!

that the room service menu was not more extensive and didn t have healthy options for

wifi worked well

it felt a bit more like a staff elevator for dirty laundry, not for guests

is a simple hotel, nothing fancy, but the facilities are modern, clean and provide the basics in room service,

no room service

getting on to wifi.

great shower & soft fluffy towels very clean strong wifi very friendly staff delicious

room was very noisy all night as next to laundry/boiler room. needs some sort of sound proofing!

no wifi when i was there... i m sure it s fixed now

parking was a little issue but nothing major

the wifi signal was very unstable

in addition i was disappointed that even though room service was available, when i wanted a full english

tidy laundry left in corridor, although i m sure this was just on change over.

stay was sadly slightly ruined by the laundry truck arriving at 4am and trolleys being wheeled backwards and

laundry baskets still blocking the corridor at

was a ridge in the middle of the bed where the two mattresses met and the room was right by the laundry room so

the price, i was expecting a more luxury stay, while the spa was nice, there were dirty bags of laundry left in

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so

not to many facilities, probs woudnt come with kids

shower pressure was rubbish and a weak wifi

a beautiful experience , with parking unbelievable

the hotel itself is outstanding set in it's own grounds with parking - a godsend

gave my baby's clothes to the laundry service for washing

the wifi wasn t working and though staff tried to fix it, had no wifi for the whole weekend

a small gym but with good, modern equipment but the real winner was the breakfast - a huge and varied

kitchen service was poor order for food was forgotten and then took another 45 minutes to arrive

lovely bar and breakfast area. rooms are very comfortable and well appointed.

plus the attendant seemed more focused on telling off kids if they moved any quicker than a slow walk than on

very friendly and helpful from eleonor on reception through to mary and tessa in the bar and restaurant

surprisingly expansive hotel with a good feel in a good location and the kids loved the pool

great place for kids they loved the pool and box hill

tside), late check out, very nice bar area, airconditioned room and good parking facilities

the bath mat was threadbare and should have been rejected and retired=urned to the laundry company 2

have been nice to have slightly discounted wine prices in the hotel restaurant / bar - since it is a nice

excellent location, reasonable price, great breakfast

can hear everything so the noisy kids that were running around until gone 11 were as annoying as hell

choice for breakfast

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

laundry rooms while serviceable, needed a tidy-up

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

it even has a laundry on-site - but beware, it does not take new bps 1 coins

self service laundry on the forth floor

access from the m3, parking available and also close to the local amenities and rail

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

very helpful and friendly staff, parking available outside

good wifi

good communication and the option of a car parking space

room was a great size everything was clean laundry was lovely and fresh

bar food was delicious

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

tidy, private bathroom was across the hall, staff were amazing, great thai food and a continental breakfast is

arrival our allocated room had not been made up, dirty laundry over the floor

dirty laundry at reception

would have liked to use the pool i realise it was out of action but only found out after i booked,however our

amazing setting. very friendly staff. great for the kids.

liked just about everything, lovely comfortable bedroom, great bar and restaurant and ease of parking

staff very underwhelming- except the barman who served us on saturday night gym should not be advertised as a

small mini gym that had the essential cardio items and some free weights

especially reception were super friendly and helpful, went out of their way to give us an early check in we were

is spacious, breakfast is good, bed is comfy having a cider from the bar and drink it in the

we dined from the bar menu and asked if we could eat in the adjacent lounge area