room service not being available.

and the room service was good also, the room was clean including the bathroom

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

didn't like the fact that i was unaware of the pool not being open and there was a to-go bag breakfast instead

fully functioning kitchen in our suite

location, breakfast, comfortable.

clean and spacious rooms, free use of laundry room

the place was clean. they offered pet treats.

we were able to early check in and late check out

the gym was ok, the rest didn't have anything special

a limited continental breakfast would have been nice. kids should been able to eat free.

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

laundry is near the pool

was a strong smell of cat urine by the laundry room

the cleanliness and laundry site

free parking and wifi is a plus

pool was throwing i was so much chlorine my kids was throwing up and their eyes was burning even mine and i didn

laundry facility.

in hallways plastic bags looked like someone left laundry in halls as well

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

ice machine non-functioning and no laundry bag in closet.

outside terrace overlooking the pool had food containers strewn all over

sweet smell in lower level room that must have been intended to mask pet odors

cozy bar and restaurant in historic building

the gym was impressive

our requests for adjoining/connecting rooms and all on the same floor as we were there with our kids and their

leak , the amenities such as pool , spa , fitness center were closed due to this leak and there laundry facility

it was too large to fit in the elevator, so it might be a utility cart for the hotel as the is a laundry room

++laundry room on site quiet nice balcony to enjoy outdoors without leaving

the pool was amazing and in a good location

it was clean, the bed was comfortable, plenty of parking available, and the staff was great

the high point of our one-day visit was dinner at the bar

pool hot tub and sauna

the bar was subpar. food was not the greatest tasting.

convenience to our location for weekend and fab pool for kids

large room, comfortable bed, renovated bathroom, hot shower, friendly staff, large facilities (gym, swimming

no laundry

room included a fridge, free wifi comfy bed and great service!

room was comfortable (though there could have been better lighting), and the wifi was strong (a high priority)

room service is great the room actually gets cleaned very well

the breakfast should have to go plates.

floor by the laundry

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

got towels and laundry person was bothered by asking as to where pillows were, said i try to come back never

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

the laundry room was a few doors way from us and early in the morning we could hear every word they

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

the bar and lounge and breakfast. the staff was awesome.

i like the little bar that you had in your lobby and the staff was awesome

gym was very safely set up

i loved everything. this is the best place to stay in the area, bar none.

the dryer was not clean and the microwave was on the laundry room.

that near by there is a supermarket, and the laundry room.

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

somewhere between too much fabrize and dirty laundry

not happy about only having one microwave per floor in the laundry room

laundry facilities

loved the facilities- the pool and gym- and the room was spacious and bed was very comfortable

there kids were jumping in

location was great for visiting and rooms nice. gym was awesome

the bar was over priced and the restaurant worse for the quality in either.

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

parking garage is right outside so parking is never an issue

would have liked the pool to be slightly bigger and the gym to have a bit more equipment but was decent overall

my kids and zi couldn’t sleep

was there on friday and got the last parking spot.

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

staff rooms breakfast laundry

i liked the porridge which i do not usually enjoy and the laundry service was very cheap

laundry room and bed comfortable

breakfast was good. coffee always available. laundry facility included.

and the water fountain was taped off and said not to drink the water but it was free in the gym we were not

a night parking fee

the parking on the hill is a little wacky but nothing that would deter us from coming back.

parking and the hill

this was a major factor for us-with the long drive, the little kids needed a place to burn off some road trip

staff is polite & friendly, hotel is clean & there is laundry on the premises

was great i liked the fact that there are laundry facilities there that are 24hrs

not enough laundry machines, and the machines are outdated

fridge, stove, laundry

the laundry room area unclean

second wing is not convenient to the laundry or elevators and the nearest doors were closed at all times

room was clean and comfortable; gym was good - looked new. staff was friendly.

charge for breakfast and dont tell u at checkin shuttle not operating and they charge 50

wifi that was advertised for free and one of the reasons why i needed accommodations during travel

the first evening we could hear a group of lone kids screaming and yelling in the hallway for about 25 minutes

i was in the very last room on my floor so i may have been below a utility or laundry room

pull out style bed was very nice for the kids

pull out style bed was very nice for the kids

the breakfast hours should be extend to 10am. not 9am.

our kids were hoping for pancakes or waffles

guest laundry washer

laundry on site and free

location, and ample parking and 1 block from town with different stores and eating options

free parking

the kids loved it

i saw a coachroach in the hotel laundry room

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

just some kids running making noise beside that it was good

the heat was not working i had 2 kids 2 year and 3 year too cold at night

tv not working icemaker not working laundry not working

clean comfortable laundry was great

did not know i had to use coins for the laundry. a card would have been more beneficial.

plenty of on-site parking friendly housekeeping staff room had window that opens on-site self laundry

pool still closed not advertised on website wifi spotty in our room but could have been fixed, we just didn't

it rained the day before wish the pool water was slightly warmer

the location, indoor outdoor pool and the bed was comfortable .

the indoor pool was great for kids.

the indoor pool was great for kids.

pool, jacuzzi, balcony, outside area

there is a brand new laundry room with many machines

there was a laundry in the building

also, we had some issues upgrading our free to high-speed wifi, and i thought it was not a big deal

breakfast, nice hotel, wifi, fridge, microwave, big room, 2-tvs, husband slept on the coach

clean room and delicious breakfast!! thank you for your hospitality, we totally enjoyed.

was comfortable close to swim meet venue we were in town for parking good

the pool was great and so was the hot

the place is very quite, my daughter loves the indoor pool and spa.

that they had good parking and a jacuzzi

quiet & spacious business center & pool

oatmeal), good coffee available all day, very helpful staff, good exercise room , good guest laundry and a

had pool and guest laundry

chiller was off it was so hot in our room wi-fi did not work nor laundry and eggs were under cooked and room

had to go to the hilton garden inn next door to do laundry

nice breakfast, clean rooms, pool

we enjoyed the pool, gym, and in-room dining

everything great the spa could be better

spa services are very limited and extremely expensive.

we enjoyed the pool, gym, and in-room dining

the swimming pool and gym were a great addition.

small laundry facilities

gym equipment ( 2 of the 3 treadmills weren't working) but front desk gave us planet fitness passes

the bar opens at 5. i wish it opened a bit earlier and had a happy hour. maybe 3 instead?

stains on carpet, wifi didn't work, broken shower head messed up my romantic weekend with my

the wifi is free and is surprisingly fast for a hotel

had to call the front desk at 11pm and again at midnight to stop kids from playing and screaming in the hallways

selection for breakfast options, beds were not that comfortable in my opinion

the pool

i liked that the hotel had a fitness room and a pool

in time, nice room, very clean ud83eudee7, nice private bathroom, breakfast ud83eudd5e included, pool access

the laundry facilities detergent dispenser didn t work and ate my money

man in laundry room and strangers knocking on door late at night there are 2 prostitutes and a homeless

but for longer stays, the hotel advertises laundry facilities; be advised, however, that there is only 1 washing

was a sack for laundry but nothing to write on it with to make sure housekeeping knows which room it is

very clean and the laundry room was handy.

the fitness room looked really nice, and the onsite laundry was an added bonus

you got there after breakfast service ( which i did) there was nothing to eat until 3:00 p

to get breakfast

to relax, i put the do not disturb sign on the door, and room service did not knock

& oak need to open for breakfast

many things so called breakfast was a box with chocolate muffins in plastic and kids juice

easy check-in & check-out plenty of available parking

had nothing false advertisements no gym no pool no vending machines ice machines didn't work and smelled and

the wifi was terrible and the carpet didn't look clean.

kids running around and yelling at midnight

amazing so it was a non factor, the bed was so cozy i can't wait to come again, i had no idea the pool was open

also the hotel amenities are nice especially the warm, indoor pool with wide range of open times again especially

we stayed on a non-pet-friendly floor

no grass area considering they are pet friendly.

need to request room service

spacious and clean with friendly and accommodating staff. free laundry is convenient.

t a fan of waiting an hour or more to use washing machine because ppl left there laundry in them and never

great staff, great location, free laundry room, great gym, no complaints

close to shops, major routes, great facilities, laundry and dryer, with a pleasant amd professional staff i

nothing this hotel really is a good place to stay.nice little kitchen.free laundry and coffee.

there was laundry available, gym was nice, room was spacious.

pool could ve been warmer and more towels

it was exceptionally clean and there was plenty of parking

it was nice with a great breakfast

breakfast bar was so good, had a lot of options

the entrance door from the parking lot, the one closet to our room, could not be open from the outside

gym was adequate

only complaint is that the website advertised a breakfast bar however it was not open

it was convenient to have the hotel in the parking lot of a mall. the breakfast was very good.

parking

it has self laundry spacious bedroom

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

love the late check out

i only used the hotel bar and restaurant for one drink

my kids were disappointed the pool wasn t open, but understood as things aren t quite back to

also was surprised there was no laundry room available

not think it met the bar for a 3

the check in process was a breeze and the continental breakfast was very nice.

wifi worked great

water was available only in the fitness/gym and one had to go and get a bottle filled from there

bathrooms are ok, mold in grout and laundry facility, dryer did not work

ice machine and laundry out of order

restaurant was severely limited and laundry was not in service.

i know it has become standard but i always appreciate having free wifi included in my stay

room service didn t work

you order room service it takes awhile for the food to come

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

bar area did not have enough staff to clear away used plates and glasses

the pool should be open during the week in the

charges you an additional $16/night (after you check out) for amenities, a parking lot and tiny gym

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

location is not the best, breakfast sucks and no functioning laundry at time of stay.

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

laundry was expensive--$2

great location, love the laundry room and gym top! ?

my kids went to ask for sugar for tea as it was not away in room the front office denied and when call

i had a lounge with tv, kitchen area, lots of storage space, tv in the bedroom, along with a lovely king-sized

the area adjoining the enclosed pool area was not inviting.

was pixelating all day and there was no phone in the room it had too many glass mirrors we had no pool it had

only one complain, fully supply with kitchen equipments except a boiler.

were bags laundry in the halls

00 pet fee

liked the open feel of the hotel, the gardens, pool, and the gym

enjoyed staying at the residence and having that kitchenette; makes things so much better

also a man asked for the key to the gym who was not wearing a mask, nor were several people in the lobby (or

guest laundry services to save on clothes to pack

the ability to do laundry and vending machine although it had little selection.

guest laundry services

maybe a coin machine for laundry

there is laundry on the premises, which also takes added stress away

room was in the basement and it was where all staff do laundry and make noises all night and my room had no

breakfast was better than i expected although i only indulged in my ice coffee it everything looked

the breakfast was good. the service was good

room too small, non working power outlet, and slow wifi

t like parking is limited, but the one night out of the two different stays (5 days total) thats i couldn

good stay, very helpful staff, easy parking and close to manhattan

the wifi worked is the only thing i liked about it

hard to get in to and no signage telling where to park or navigate parking lot

easy parking

free parking is awesome

laundry machine was not in working condition and we had to travel outside

happy that i could do laundry on the 5th floor at very reasonable price

laundry was not ready

laundry room pay method.

a gym, laundry room and easy free parking

the fact that there were eateries available on the lower level of the hotel since there was no room service

very cooperative and ready to assist at any time the room was great interm of : 1- clean 2- room service 3-

room service, housekeeping and the front desk gave us excellent service.

it really grossed me and my kids out and we moved to hyatt place

terrific gym, nice breakfast

incomplete info about laundry i wasn t told i d need my own detergent

there's convenient on-site parking and a laundry room for guests

wifi

good personal of a hotel, clean, warm and very good breakfast

close to nyc, affordable price, clean, well designed, free parking/wifi/breakfast

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

also, after wkg hard all day, bar didn t have any decent food snacks other than

second time we stayed there with our kids, everything was super clean, kids were able to use the pool, and the

the complimentary breakfast, valet, and self parking

good gym

i like the fact that you had a little bar and i love your standards and rules

the parking could have been cleaner but it was snow season . understandable!!!

lobby bar and food

wish the pool was open for the kids to use ud83dude15

parking is a major problem

laundry on 3rd fl, unlimited good coffee

only a single laundry location on the facility is inadequate

smell no ice machine working in all floors laundry machines not working staff at reception weren t smile at

laundry and gym room can be better

laundry facilities, urinals, water fountain, even the room next to me was out of order at one point

no laundry

no microwave in room no room service no laundry

shuttle service to manhattan is totally worth it

free parking

room very big. i don't use shuttle. the location was good for the competition.

is right next to the laundry room, which generates a noise (although not big) during day time

i also was right across from laundry room very loud

the parking lot is a little small, and pulling out onto rte 17 can be a little sketchy

good breakfast, small gym, dumbbells up to 45, high end bike, elliptical and treadmill. two

breakfast was even great

that it would have been nice if laundry could be used by yourself as service costed a bit too

restaurant was closer, no breakfast available, no room service very poor service at the

not happy with this 2)wifi was on and off 3)safe was locked, it took two days to fix it 4)noisy because of the

and gym is part of hotel

loved the room service from jalao, the restaurant on the property

parking the car was difficult

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

not enough parking

comfortable accommodations. great fitness facilities.

parking lot is a walk from front door

unfortunately there were some renovation works so didn't hsve access to their gym

the kitchen staff. hotel employee is so friendly & helpful. pleasant demeanor.

the complimentary breakfast had everything you could want

that it was pet friendly and very clean. breakfast was delicious and staff very courtesy

the only thing i was not happy about, was the bar was not open

friendly staff, quiet, good breakfast, and customer service.

it's clean breakfast was good the jacuzzi was excellent the service was great

no sanitizer in the gym

front desk customer service was poor, room service was poor

the rates, our spa room, free breakfast, late checkout

they closed all the restaurants and room service for a huge groups of people who took over the hotel they

requested an early check in and got one after speaking to the manager of the front desk

crowded, the pool was inaccessible too many people and kids and noisy , pool bar not very

the workers in the bar area and pool.

the omelet was made to perfection, i mostly used the room service, and it was very good.

clean towels the keys barely worked we had to pay for the wifi which they advertised as free the laundry was

early in the morning kids in the pool were noisome and in the evening.

not a great place for if you have kids

bar was closed till 5 pm

breakfast pay more 170 dollar no breakfast no breafast kids in the pool to most took in the morning no can sleep

,listen & respond to request of tub in first floor , it is near hospital , convenient w/ laundry

loud laundry nearby and clanky heater

very nice staff, very convenient, nice breakfast before covid19, laundry machines, comfortable

good stopover with laundry facilities

i went to the laundry the next day and were given more, but i don't think i should have to since common sense

the facilities were good,laundry ,intrent,and business center open 24hr

laundry convienence

parking would have to be my only complaint

loved the free parking on site

the bar was good atmosphere in property.

also, i think i was hearing the laundry staff talking from the basement three floors up, because of the space

indoor pool, small room size, no bed sofa, no microwave, no laundry, no fridge, not smart tv, funny smell, dirty

eddie was so sweet & friendly to my kids & i

eddie was so sweet & friendly to my kids & i

the gym

could not get room service

old furniture, disinterested staff and internet/wifi is not free.

large room with comfortable beds, gym was ok to be a hotel gym

the bar was amazing

quiet and clean rooms. great restaurant with a large bar area, perfect for business travelers.

laundry facilities

signage for guest laundry room took us to completely the wrong place

location was good. laundry and coffee and confortable beds

the guest laundry is very affordable

staff at check-in was nice; at breakfast, again very nice and attentive

we had our laundry done at local laundry shop and were able to park car in car park at back of house

good wifi