not enough parking

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

parking lot is a walk from front door

long walk from parking lot to hotel.

parking the car was difficult

we had our laundry done at local laundry shop and were able to park car in car park at back of house

good wifi

tv not working icemaker not working laundry not working

plenty of on-site parking friendly housekeeping staff room had window that opens on-site self laundry

did not know i had to use coins for the laundry. a card would have been more beneficial.

clean comfortable laundry was great

the pool should be open later

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

the gym is really poorly equipped and maintained

great service, our small dogs were welcome. great for families with kids.

remote to the bar scene on main st in nyack

i heard some kids, but i loved they mature eclectic vibe

availability of microwave and place to wash laundry was nice

having a laundry room was something i really liked

pet fee @ $75 was highest we paid ever - anywhere - and we travel a lot

was boiling hot day and pool not

room service for food!

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

the ours the bar was open (no coffee after 9:30?)

also this room only came with one bed instead of two since we had kids traveling with us which i listed out

clean comfortable rooms, bar area, friendly staff

clean, comfortable, quiet. nice bar in lobby area.

floor by the laundry

the laundry room was a few doors way from us and early in the morning we could hear every word they

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

got towels and laundry person was bothered by asking as to where pillows were, said i try to come back never

room too close to laundry and pool. chemicals smell too st

somewhere between too much fabrize and dirty laundry

that near by there is a supermarket, and the laundry room.

the dryer was not clean and the microwave was on the laundry room.

not happy about only having one microwave per floor in the laundry room

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

leak , the amenities such as pool , spa , fitness center were closed due to this leak and there laundry facility

it was too large to fit in the elevator, so it might be a utility cart for the hotel as the is a laundry room

++laundry room on site quiet nice balcony to enjoy outdoors without leaving

parking very convenient, room was comfortable, very clean hotel overall, easy access to the higway

they have restaurant and bar but they are closed

laundry facilities

there were a quick option for the kids for breakfast continental breakfast would be great

the view was of the parking lot/other building.

wish the pool had been open later, wasn't ble to take advantage of it of gym

noise by kids running up and the hallway and no one did nothing about it there was noise saturday night and

wifi and heating

pool area is not clean, the floor is falling apart

this was a major factor for us-with the long drive, the little kids needed a place to burn off some road trip

my kids were uncomfortable while there was smoking and loud music

the parking

the laundry washing machine was leaking all over the floor

it seemed very busy in the hallways with people going back-and-forth outside and to laundry room

the laundry room area unclean

staff is polite & friendly, hotel is clean & there is laundry on the premises

location ,staff laundry room

there is a laundry room

awesome on river laundry luis serving breakfast was amazing shower great black out shades

room service didn't come to our room. wasn't notified if this was due to covid or not

gym equipment not in good shape pool not available

breakfast was delicious with a variety of healthy options

i was crowded at the pool but it was a holiday weekend!

good size rooms, comfortable beds, cable tv, very good wifi connection

petty, super comfortable beds, room usually has a lounge chair or something like that which is nice

it offered outdoor fitness as the gym was closed due to covid-19

free wifi and

second wing is not convenient to the laundry or elevators and the nearest doors were closed at all times

no room service

free wifi was fast location was great - could drive to a variety of places within 10

airport shuttle service even for a price

changed with kids and told staff who got it changed later

facility- large modern room with complete kitchen, office, sitting area in a beautiful room, great common

selection for breakfast options, beds were not that comfortable in my opinion

it's a great location for that quuck getaway and has a pool

it has a pool and gym

location, amenities, awesome gym, guest focused, friendly staff

not fancy but it has a free gym and laundry facilities are also free

spacious and clean with friendly and accommodating staff. free laundry is convenient.

comfortable bed, free laundry and workout room right next to the laundry so i walked on the treadmill while i

close to shops, major routes, great facilities, laundry and dryer, with a pleasant amd professional staff i

great staff, great location, free laundry room, great gym, no complaints

chiller was off it was so hot in our room wi-fi did not work nor laundry and eggs were under cooked and room

had to go to the hilton garden inn next door to do laundry

oatmeal), good coffee available all day, very helpful staff, good exercise room , good guest laundry and a

had pool and guest laundry

fact the the hotel was very clean and our room was also clean and very nice set up as well , the breakfast was

good location and price . gym

had nothing false advertisements no gym no pool no vending machines ice machines didn't work and smelled and

pool was nice!

i was not happy about that decision just because my kids look older than they are we should not be penalized

pool closed

that they had good parking and a jacuzzi

no parking reserved for overnight hotel guests only

room service menus weren t valid any longer. very poor and limited choices for dining.

was comfortable close to swim meet venue we were in town for parking good

wish that there was a way to inform guests that the pool was out of commission

man in laundry room and strangers knocking on door late at night there are 2 prostitutes and a homeless

but for longer stays, the hotel advertises laundry facilities; be advised, however, that there is only 1 washing

the laundry facilities detergent dispenser didn t work and ate my money

was a sack for laundry but nothing to write on it with to make sure housekeeping knows which room it is

very clean and the laundry room was handy.

there was a laundry in the building

there is a brand new laundry room with many machines

great suite, fantastic wifi and sumptuous breakfast!

was stuck at 78 degrees and continued to blowout hot air even when the air was turned out, the kitchen was in

location was great. apartment was large with full kitchen.

laundry dryers do not dry

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

the kitchenette with the breakfast bar is very convenient!

there was a dog barking constantly across from us and i complained and they said they are pet friendly and

heated pool and basketball court very nice for the kids

small laundry facilities

in the hotel lobby and gym are non existent

gym equipment ( 2 of the 3 treadmills weren't working) but front desk gave us planet fitness passes

, and the bar located just off the lobby with plenty of seating/ lounge area was a bonus

very poor wifi connection

the swimming pool and gym were a great addition.

great location and pool was awesome!

we enjoyed the pool, gym, and in-room dining

pool, bathroom

i couldn't go to bar with my little tiny dog.

enjoyed having a light dinner and drink at the bar with nice service and friendly staff

room service was

in the corredor with kids and people talking late night , dog barking and kids running in

pool was very clean and nice to have

mall, whole foods and cheesecake factory which especially comes in handy for families who have kids(s)

room service not being available.

and the room service was good also, the room was clean including the bathroom

beautiful exterior. nice pool.

ac, tv, and wifi were good

my love the pool area.

convenience to our location for weekend and fab pool for kids

very friendly especially guy in bar on monday 16th jan

clean and spacious rooms, free use of laundry room

the room was super clean and spacious, staff was terrific and helped us with early check-in and late check out

was not ready when we arrived after driving 5+ hours with 2 kids

we were able to early check in and late check out

we were able to early check in and late check out

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

very untidy pool and lounge area with a nice fireplace but all filthy and run down

a night expect 5 star accommodation and service cheapo products toilet paper was cheap single ply wifi didn

very comfy bed, loved the fireplace and terrace

they upgraded our room, to ensure there was room for the bedding they provided for the two kids

it was huge. the manager in the bar was excellent and helpful when we were trying to find sodas.

requested an early check in and got one after speaking to the manager of the front desk

cleanliness, room service and location.

room service actually surly and aggressive

the omelet was made to perfection, i mostly used the room service, and it was very good.

laundry was expensive--$2

location is not the best, breakfast sucks and no functioning laundry at time of stay.

self laundry

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

love the facilities- laundry had a pool sauna and very friendly and helpful staff

location to appalachian trail, clean, comfortable beds, laundry, and good breakfast.

would have liked a laundry option

there is a very small gym, which is better than no gym, but it is not fancy by any means

parking lot not shoveled and no salt put down.

was a strong smell of cat urine by the laundry room

laundry is near the pool

the cleanliness and laundry site

the rooms are clean and free parking, not very far from ny city

the pool was closed. with covid restrictions being lifted, the pool should've been open.

in particular, gym, pool, laundry were all great

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

the fitness room looked really nice, and the onsite laundry was an added bonus

in room wifi was slow, however cannot blame hotel considering that montvale is rural and enterprise isp's

and in nearby rooms were fully audible in our room) bland, sterile decor in common areas lobby bar closes by

to relax, i put the do not disturb sign on the door, and room service did not knock

breakfast situation could be better.

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

ice machine non-functioning and no laundry bag in closet.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

in hallways plastic bags looked like someone left laundry in halls as well

laundry facility.

laundry facilities

signage for guest laundry room took us to completely the wrong place

location was good. laundry and coffee and confortable beds

the guest laundry is very affordable

they were very loud and let their kids run around and get loud in the hallways and in the center of the first

very nice staff, very convenient, nice breakfast before covid19, laundry machines, comfortable

,listen & respond to request of tub in first floor , it is near hospital , convenient w/ laundry

i went to the laundry the next day and were given more, but i don't think i should have to since common sense

loud laundry nearby and clanky heater

good stopover with laundry facilities

good location and hotel had good amenities like a gym ,indoor,outdoor pool and restaurant.

made uncomfortable at the dining area in the open bar by a gathering of guests standing and meeting and practically

it rained the day before wish the pool water was slightly warmer

close to shopping at montvale and wagmen s supermarket, nice staff and next door access to life gym ( the best

pool, jacuzzi, balcony, outside area

no laundry

the wifi was not good at all

the breakfast staff was very friendly and helpful

no surveillance need cameras outside the parking lot

rooms are clean, room service and breakfast are also really good

the room, access to laundry room, and fulfilling breakfast.

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

staff rooms breakfast laundry

lobby, wifi, breakfast, ice machine, laundry room, pool and room size

laundry room and bed comfortable

i was in the very last room on my floor so i may have been below a utility or laundry room

it was awkward eating breakfast at small tables or on laps.

pull out style bed was very nice for the kids

don t clean up around the mom's with small kids

i was hoping that they have functional pool. kids were expecting

little tired. water bottle machine broken in gym.

also disappointed the ev chargers were not working

the breakfastand the bar tender the night i che ked in was very good..nothing

no bar or restaurant, very limited breakfast available.

menu could be more extensive and and a real bar would be nice.

was bad: low-value cereals & pastries; choice of tea bags very limited, artificial orange juice gym place is

was great - one small request: some protein (eggs, sausage) for breakfast would be good

my spa appointment got mixed up but it was sorted out.

the gym facilities where clean and very up to date, and as for breakfast everything was spot on.

also the hotel provides a car shuttle, for max 3miles drive

small room no laundry service

modern and clean style of hotel, breakfast croissant melting in your mouth

breakfast could have some fruit and yogurt added, the pastry was great

food , pool, drinks, rooms were amazing.

more parking.

were bags laundry in the halls

their were bugs in the kitchen and bathroom. they did not offer to discount our stay.

enjoyed staying at the residence and having that kitchenette; makes things so much better

also a man asked for the key to the gym who was not wearing a mask, nor were several people in the lobby (or

my family got to enjoy the pool, basketball courts and the grill

also for a long stay which mine was, i would have appreciated a laundry room, which there was not

hotel was vlean and elegant. pool was lovely. staff were friendly and helpful. we will be back.

i didn't like that we didn't have the funds to utilize their spa experience

they have a gym, but the pool is small, impossible for anyone but a child to do laps.

for my husband and i were already free so for our inconvenience they would pay for our two kids

i saw a coachroach in the hotel laundry room

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

pet friendly, location, service

the parking was safe

breakfast was okay

did not know there're spa services available??

restaurant breakfast

the lounge, bar and gym. location to restaurants and pharmacy.

room service was really good

guest laundry washer

laundry on site and free

ample parking, the hotel is on the nj bus line that goes to the port authority in ny city

room thermostat did not work-- just on or off; gym equipment needed some repairs

room service staff didn t recognize that we are four in the room even we informed them several

there was laundry available, gym was nice, room was spacious.

should be a no bare foot policy for access to and from the pool

the breakfast in the morning was fresh and had a lot of variety

i liked the design of the room and the breakfast was ok

it was exceptionally clean and there was plenty of parking

i had a lounge with tv, kitchen area, lots of storage space, tv in the bedroom, along with a lovely king-sized

pool

gym is small but good life fitness equipment

bedroom separated from the living room and kitchen

only one complain, fully supply with kitchen equipments except a boiler.

the energy bar at the breakfast and the waffles were extra tasty

new clean and interior design beautiful. restaurant and bar connected to hotel.

parking lots adjacent to yours were filled with potholes which i couldn t see well coming in

breakfast was perfect. location very quiet

modern, clean, helpful staff, great breakfast.

it has self laundry spacious bedroom

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

the room next to me kept making loud noises and the kids kept open and slamming the door

gym was small, but they always are

love the late check out

also was surprised there was no laundry room available

comfortable and breakfast smelled great but couldn t stay to eat

free wifi, free breakfast, free parking

the gym, coffee machine all day, and bed! friendly staff too

breakfast was just like any hotel breakfast

was friendly the breakfast was good and included in the price the pool was a great way for the kids to have fun

gym but workable

and comfortable room, spacious room, enough parking space, located near malls and eating places

nice heated pool kids enjoyed swimming

breakfast changed daily, and the parking was ample

have a laundry

paper peeling off the walls, door banging at the adjacent laundry facilities all night, loud, clunking bathroom

but overall, thankful there was a laundry facility

even pet friendly

a local and brought my kids here to have a mini staycation because the hotel had an indoor pool

pool, gym, laundry and good breakfasts

great to have self serve laundry on site

and breakfast area couldn t have been any cleaner, i was very impressed staff was friendly , laundry room very

full kitchen was also super nice

also did the best with pool and gym than any other hotel i stayed in throughout my summer travel