did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

i saw a coachroach in the hotel laundry room

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

free parking was very convenient

the gym and pool were unused

no laundry

there was no bar facility

loved the restaurant food though, so good and filling and offers room service

free tasty breakfast, free parking. spacious, clean, nice

a lot of free meals, gym, free drinks and night life and attentive staff

laundry room and bed comfortable

we were able to use the laundry which was practical as we'd been travelling round new england for four weeks

the room, access to laundry room, and fulfilling breakfast.

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

breakfast was good. coffee always available. laundry facility included.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

ice machine non-functioning and no laundry bag in closet.

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

laundry facility.

in hallways plastic bags looked like someone left laundry in halls as well

i was in the very last room on my floor so i may have been below a utility or laundry room

continental breakfast

our kids were hoping for pancakes or waffles

plenty of parking

breakfast was good and had a good selection

the cleanliness and laundry site

was a strong smell of cat urine by the laundry room

laundry is near the pool

smooth, early check in with joanne

many times didn't have yogurt, or milk for the kids

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

room was in the basement and it was where all staff do laundry and make noises all night and my room had no

stood for a funeral with my kids and even my three and four year old said “this hotel is not that nice”

to be at work, the batteries in the remote were almost dead, no microwave in the room and the wifi didn't connect

the early check in

offsite, on the street, or across the street, and then walk to the front desk with luggage and/or kids

i requested a early check in due to a health condition and they knocked it out the park

was pixelating all day and there was no phone in the room it had too many glass mirrors we had no pool it had

the pool

only one complain, fully supply with kitchen equipments except a boiler.

breakfast in the morning was basic but perfect for what i needed

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

wifi in common areas is good but in the rooms is a bit too weak

the lounge, bar and gym. location to restaurants and pharmacy.

inhouse restaurant was a bar setting, we were carded at the door just to eat dinner and it was way to loud for

breakfast was good!

clean and spacious rooms, free use of laundry room

chose this hotel for the pool, so the kids could splash around in the evening

was a condom in the pool i told front desk after removing my kids from the pool

room service was not automatic but had to be requested daily

kevin at the bar was phenomenal

guest laundry washer

laundry on site and free

was great - i needed an early check in and late check out, and they were very accommodating

the beds were very comfortable and parking was

was disappointed the bar and restaurant were closed

loudly, which disturbed my sleep, because my bed was beside the wall of their dining table or kitchen

the staff went above and beyond bringing our kids a goodie bag for their trip to the zoo

the staff went above and beyond bringing our kids a goodie bag for their trip to the zoo

unfortunately there were some renovation works so didn't hsve access to their gym

the room was very spacious and the complimentary breakfast was the best i ve ever had.

that it would have been nice if laundry could be used by yourself as service costed a bit too

just more cardio machines in the gym as only 1 treadmill and hard if more than one person in.

beds super comfortable and hotel near the tube really clean and modern. good gym. great price

amazing gym equipment, good area for the price and close to the subway line 1 (very direct line)

flash and new decor, lobby and gym and bar all looked great

room service not being available.

and the room service was good also, the room was clean including the bathroom

bathrooms are ok, mold in grout and laundry facility, dryer did not work

restaurant was severely limited and laundry was not in service.

ice machine and laundry out of order

pets but we were lucky

it is extremely easy to get into of the city and still have a nice hotel with free parking included

free parking, close to our destination, quietness

hard to get in to and no signage telling where to park or navigate parking lot

good stay, very helpful staff, easy parking and close to manhattan

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone

free parking is awesome

laundry machine was not in working condition and we had to travel outside

happy that i could do laundry on the 5th floor at very reasonable price

a small laundry room and the fitness room did serve the purpose

laundry room pay method.

they had obviously not gone through the laundry

no microwave in room no room service no laundry

no laundry

perfect location, clean room, tons of free parking and the hotel was decorated beautifully for the holidays

i informed room service and the bottle never got refilled

the full bar tv and breakfast buffets was amazing

spacious, well appointed room convenient parking view

our requests for adjoining/connecting rooms and all on the same floor as we were there with our kids and their

outside terrace overlooking the pool had food containers strewn all over

for in-room service was way below average

the room service cleaners were just barging in the room, good thing we had the safety latch on.

there's convenient on-site parking and a laundry room for guests

incomplete info about laundry i wasn t told i d need my own detergent

indoor parking, quiet and convenient.

additionally, being a clean pet friendly hotel was amazing

also the snack bar in the lobby comes very in handy parking as well

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

this is the second time we stayed there with our kids, everything was super clean, kids were able to use the

the staff no good and i see in booking no pet but in the go to the hotel i see pets

dirty bathroom with rusted shower bar no assistance with luggage

i just wish they serve other meals besides breakfast

room service, housekeeping and the front desk gave us excellent service.

the breakfast was great wide variety. the staff was very polite, professional, and kind.

limited room service options. no wet bar.

very cooperative and ready to assist at any time the room was great interm of : 1- clean 2- room service 3-

ordered room service for just cheese pizza that was an hour over the expected wait time for tired and

placed on the 3rd near the laundry or maintanence area it was very noisy along with the very loud and inconsiderate

breakfast was very adequate- cereal, toast, pastries, yogurt, fruit

breakfast was complimentary and set you up for the day

wish the drinking water was not in the gym since it locks at night, i wish it was in the cafeteria area

access to the crunch gym was a nice bonus

clean large room quite modern indoor pool excellent spa

pool, bathroom

spa services are very limited and extremely expensive.

we enjoyed the pool, gym, and in-room dining

charge for wifi service

laundry dryers do not dry

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

also, i did not know it was a pet friendly hotel, the dogs we all friendly but roamed around the eating areas

i told the desk but a while later i came back down, those kids were still there with no adult supervision

the gym was awesome

there is a brand new laundry room with many machines

there was a laundry in the building

confirm pet friendly price called, registered, checked out

no soap in the bathroom, no soap in kitchen sink

room nice a lot of space with a kitchen

room service was fast and the food was good but there were many added fees (service fee/delivery

a hotel to charge you $28 per day for use of the pool and gym when you are not using either one of the areas

pet friendly

next door neighbor's at the hotel had more than 20 30 kids in a room that made noise all night long and all day

the pool, the room, the friendly staff, the location

hotel includes a very nice bar and restaurant is a fantastic plus

nice hotel with super sweet staff, great breakfast, small gym area, free drinking water taps, yankees stadium

not very nice but the hotel is so close to subway you can get to manhattan very fast, there is a gym (rare in

location was great, staff were so friendly and helpful , breakfast was nice in the morning :)

finally, the pet fee is ridiculous for any hotel

small laundry facilities

unfortunately the gym was down 2 treadmills during our stay

the bar opens at 5. i wish it opened a bit earlier and had a happy hour. maybe 3 instead?

the gym and small shops in the area compliment the hotel's amenities

there is no room service during the day/night or full service menu during midday

was great i liked the fact that there are laundry facilities there that are 24hrs

the laundry washing machine was leaking all over the floor

not enough laundry machines, and the machines are outdated

the laundry room area unclean

location ,staff laundry room

++laundry room on site quiet nice balcony to enjoy outdoors without leaving

leak , the amenities such as pool , spa , fitness center were closed due to this leak and there laundry facility

it was too large to fit in the elevator, so it might be a utility cart for the hotel as the is a laundry room

dirty -room smelled like smoke {we bought air freshener to plug in} -wallpaper was peeling -daily room service

balcony, large tv, safe, good room service.

parking is all outside on a big hill which can be treacherous during snow and ice season.

clean, ample parking, nice complimentary breakfast. staff friendly

parking lot and access to facility were. it ideal

breakfast options were not that great but manageable. coffee was great though

the parking

com advertised that there would be (additional cost) laundry facilities, and there was not, none we could access

with answering my questions & directing me to a nice welcome package (roll of paper towels, laundry items, coffee

loud up to 2am monday morning - it felt like a celebration but could not sleep i was promised a late check out

the bad thing the kitchen don t have kettle to cooking

could not enter the building because wifi was down and we were not notified

laundry facilities

there were a quick option for the kids for breakfast continental breakfast would be great

staff are friendly, rooms are clean, kids can enjoy the pool and convenient location with sufficient parking

are friendly, rooms are clean, kids can enjoy the pool and convenient location with sufficient parking

staff are friendly, rooms are clean, kids can enjoy the pool and convenient location with sufficient parking

somewhere between too much fabrize and dirty laundry

not happy about only having one microwave per floor in the laundry room

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

that near by there is a supermarket, and the laundry room.

the dryer was not clean and the microwave was on the laundry room.

room too close to laundry and pool. chemicals smell too st

the laundry room was a few doors way from us and early in the morning we could hear every word they

floor by the laundry

got towels and laundry person was bothered by asking as to where pillows were, said i try to come back never

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

that it was a big issue, i would have had a couple of drinks but the bar was out of grey goose and tito's vodka

the ours the bar was open (no coffee after 9:30?)

the bar and lounge and breakfast. the staff was awesome.

pool was a bit too small to try . good for kids

on the morning of our departure, we expected to pay for laundry once

while i had room service everyday, i did note that the staff didnt pick up a lot of the trash i had left in

such an inconvenience if you have kids the moment they wake up, they want breakfast

it was new and the bar area was very nice. i could see the city from my room.

breakfast time changed i was told no room service and when i went downstairs to order i was told i had 15

laundry convienence

the facilities were good,laundry ,intrent,and business center open 24hr

a welcome note in the room with a details of wifi , swimming pool times and any amenities in the hotel

slow wifi..

bathroom beds small tv with barely any channels to watch on tv small gym and pool wasn t open

laundry detergent scent but better than smelling cigarettes i guess

wifi is terrible and the breakfast is just for name sake, only bread, coffee and fruits are

they said free wifi, there was no wifi

clean good wifi close to nyc by car

getting into the parking lot

also that the laundry facilities were available to guest

hotel staff used guest elevators for laundry collection/disposal while guests were in the elevator

takes pets, lovely and friendly hosts, and followed covid-19 protocols. thank you!

more breakfast and food options.

mandated vaccine passports to enter bar area

laundry was expensive--$2

great location, love the laundry room and gym top! ?

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

location is not the best, breakfast sucks and no functioning laundry at time of stay.

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

room near laundry room

in other hotel, there is a room with computers, laundry room, beautiful landscaping, etc

no pool, no spa, no laundry

no pool, no spa, no laundry

however, the hotel is situated in a shopping plaza that really could stand to repave the parking lot

everything was great! beautiful room and lobby.i did laundry and staff was so helpful.

the laundry room for guests was out of order and when asked if we could please use one of the maids

could not have been nicer, interacted with me and my daughter, observed interacting with young kids in such

facilities - a gym, a swimming pool, availability of a washing machine

ammenities were also very nice,gym,pool,and breakfast area

close to allot of stuff laundry rite next door best buffet a block away

there is parking, 24 hour laundry next door, and a good chinese restaurant on site

(sadly no youtube) there s also a laundry next door and 7 eleven around the corner, and private parking

the parking area is supposed to be exclusively for hotel guests, not for laundry services

parking difficult with laundry patrons taking many spaces

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

airport shuttle, staff knowledgeable of area and things to do.

the wifi is kind of slow

small beds, 2 adults and 2 kids, not near sleeping comfortably

not provide laundry items, hairs stuck to bathroom vanity, no paper towels at kitchen area, and room had bugs

the staff is not always at the front because they are also doing laundry

our room close to the laundry room, loud tv sounds all

staff is very pleasant. laundry room is very nice.

never wanted to give towels, they had no laundry soap the whole 5 days no drinks in vending machine when asked

restaurant in the hotel took up most of handicapped parking, very difficult to get a reservation before 9 pm

parking was very bad because of an attached bonefish grill restaurant and location within a

the entrance door from the parking lot, the one closet to our room, could not be open from the outside

new clean and interior design beautiful. restaurant and bar connected to hotel.

gym was well equipped --several treadmills, ellipticals, dumbbells, boss, swiss ball

there was laundry available, gym was nice, room was spacious.

it was exceptionally clean and there was plenty of parking

easy checkin, clean room and gym.

the breakfast was not good other hotels have better to go bags

easy, free parking and plenty of spaces

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

it has self laundry spacious bedroom

great lobby and back yard and the staff was pleasant. my kids enjoyed the pool.

service, appearance, room, lobby and bar layout

pricing at the bar and bistro

also was surprised there was no laundry room available

breakfast buffet had many option but none of them were any good.

the staff those girls are polite helpful very sweet the breakfast was excellent

the gym, coffee machine all day, and bed! friendly staff too

wifi worked great

the laundry machine was convenient to have

early check in was good!

didn't catch the names of the other staff but all were very helpful and my kids enjoyed talking to them very

a real bonus was the safety deposit box and free parking and good included breakfast

some ladies were rude to our young kids

gym had everything one would want for a workout

ac, tv, and wifi were good

parking accommodations was a nightmare

very friendly especially guy in bar on monday 16th jan

tried the pool on our last day and we were hoping for a hot tub soak, but it was being repaired

also disappointed the ev chargers were not working

great location for shows at cap theatre. decent bar food.

wish there was free breakfast, cups in gym area, and free parking.

no bar or restaurant, very limited breakfast available.

nice gym

the janitor sent their laundry up and down the elevator with nobody in it so we couldn t use it

there were no laundry facilities and the public one across the road was very busy and grotty

close proximity to basic needs such as laundry, pharmacy, subway and restaurants

another thing is that you could see other people's laundry left in the hallways

location was close to subway and not bad. they were helpful about late check out.

free parking wifi

large room with comfortable beds, gym was ok to be a hotel gym

of the hotel late into the evening, playing on the elevators unsupervised and came into the hotel gym unsupervised

wifi was not free unless you join hilton honor program

could not get room service

the elevator required a key card to access which is good for safety but also inconvenient, the laundry was on

the on site laundry facilities were a bonus

their laundry in very nice

i like the laundry machine! ud83dude02

the coffee bar in the morning was very appreciated