after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

laundry dryers do not dry

didn't like the fact that i was unaware of the pool not being open and there was a to-go bag breakfast instead

fully functioning kitchen in our suite

location, breakfast, comfortable.

room service not being available.

and the room service was good also, the room was clean including the bathroom

plenty of parking

elevator was grimy and slow, the bar needs a bit of music

large room, comfortable bed, renovated bathroom, hot shower, friendly staff, large facilities (gym, swimming

convenience to our location for weekend and fab pool for kids

tried the pool on our last day and we were hoping for a hot tub soak, but it was being repaired

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

wished there was an indoor pool for the kids

to find, close to town, spacious, outdoor pool, nice decor all around, pet friendly, amazing staff, great

parking. but it wasn t even that bad.

love the location, the property, garage parking, pet friendliness, and the food from the hotel

second wing is not convenient to the laundry or elevators and the nearest doors were closed at all times

free wifi was fast location was great - could drive to a variety of places within 10

great location hotel was clean nice bar and restaurant. would definitely recommend and come back

it s pet friendly, & i didn t bring my dog.

no room service

it was too large to fit in the elevator, so it might be a utility cart for the hotel as the is a laundry room

++laundry room on site quiet nice balcony to enjoy outdoors without leaving

leak , the amenities such as pool , spa , fitness center were closed due to this leak and there laundry facility

the pool is so nice and clean, too!!

the pool is in need of a deep cleaning

fact that it offered pet friendly accommodations, i liked the beautiful grounds and space, the proximity to my

wish there is one outdoor pool where kids could use as well

the bar is great and loved the house special cucumber gin infused drink

ample parking

pool and staff are wonderful

clean and spacious rooms, free use of laundry room

coronavirus limits of facility as far as breakfast options and no gym or pool

the room was super clean and spacious, staff was terrific and helped us with early check-in and late check out

because i reserved a room for 7 nights i was told that i could get room service every 4 days

we did enjoy a snack at the bar one evening, and the bartender was a lovely guy

loved everything from the receptionist gina to there laundry room attendant although all the staff was amazing

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

it also has laundry, which is very convenient to have

was nicked up pretty badly and they put us in the room straight across from where they did the laundry and the

floor by the laundry

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

clean, comfortable, quiet. nice bar in lobby area.

pool was a bit too small to try . good for kids

gym was very safely set up

also this room only came with one bed instead of two since we had kids traveling with us which i listed out

was comfortable close to swim meet venue we were in town for parking good

good location for what we needed, beds very comfortable , good parking

to have a drink at the bar

i loved the property they had a bar, spa, and pool on the premises

parking and not far away from restaurants and town

had pool and guest laundry

chiller was off it was so hot in our room wi-fi did not work nor laundry and eggs were under cooked and room

had to go to the hilton garden inn next door to do laundry

oatmeal), good coffee available all day, very helpful staff, good exercise room , good guest laundry and a

hotel was excelent the stay the food ,staff,pool everything about the hotel and mrs

pool was amazing, the breakfast

breakfast was more than adequate

the pool area was never crowded, and the water temperature was perfect

i had a one bedroom that included a kitchenette

lobby- manager- breakfast and staff- room size- all room utilites (stove, microwave, refrigerator/freezer,

not happy about only having one microwave per floor in the laundry room

the dryer was not clean and the microwave was on the laundry room.

somewhere between too much fabrize and dirty laundry

that near by there is a supermarket, and the laundry room.

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

very clean and the laundry room was handy.

was a sack for laundry but nothing to write on it with to make sure housekeeping knows which room it is

the laundry facilities detergent dispenser didn t work and ate my money

but for longer stays, the hotel advertises laundry facilities; be advised, however, that there is only 1 washing

man in laundry room and strangers knocking on door late at night there are 2 prostitutes and a homeless

not many good choices for breakfast

breakfast in the mornings clean rooms comfortable beds

i enjoyed the breakfast

people (about 10) conversing in the lobby very loud and not practicing social distance at all #3: kids running

breakfast was canceled without notice, leaving our kids hungry, which is unacceptable when traveling with

in particular, gym, pool, laundry were all great

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

the cleanliness and laundry site

laundry is near the pool

was a strong smell of cat urine by the laundry room

also, if you have young kids it's best you request a room on the first floor as someone below us complained of

kitchen

laundry facilities

was feeling hungry at night and it was nice to be able to go to the bar at night and order food and watch the

wish the pool had been open later, wasn't ble to take advantage of it of gym

there kids were jumping in

kids doing cannon balls and throwing footballs

the pool was a really fun experience! would book again in the future

nice, clean and comfortable hotel with a pub, restaurant, gym, swimming pool and more

the indoor pool was great for kids.

property was in a nice location, kids enjoyed the pool.

love the room and hotel. bar and staff were great.

close to shops, major routes, great facilities, laundry and dryer, with a pleasant amd professional staff i

not fancy but it has a free gym and laundry facilities are also free

free laundry

great staff, great location, free laundry room, great gym, no complaints

nothing this hotel really is a good place to stay.nice little kitchen.free laundry and coffee.

in hallways plastic bags looked like someone left laundry in halls as well

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

ice machine non-functioning and no laundry bag in closet.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

laundry facility.

get a pool

it close to i-287, and is pet friendly

parking lot and access to facility were. it ideal

parking and the hill

everything was just fine....except for the parking and driveway

staff is polite & friendly, hotel is clean & there is laundry on the premises

fridge, stove, laundry

the laundry room area unclean

not enough laundry machines, and the machines are outdated

was great i liked the fact that there are laundry facilities there that are 24hrs

the fitness room looked really nice, and the onsite laundry was an added bonus

the breakfast was free but it's not a buffet style, you need to order the breakfast and there was a

the breakfast was good with enough options but i would like a few more choices.

to relax, i put the do not disturb sign on the door, and room service did not knock

and in nearby rooms were fully audible in our room) bland, sterile decor in common areas lobby bar closes by

no laundry

room clean and comfortable breakfast was good

room was spacious and clean and onsite parking felt safe

they could convert some of the parking spaces

room included a fridge, free wifi comfy bed and great service!

plenty of on-site parking friendly housekeeping staff room had window that opens on-site self laundry

tv not working icemaker not working laundry not working

clean comfortable laundry was great

did not know i had to use coins for the laundry. a card would have been more beneficial.

nicer and accomodating than i expected the usage of the gym next store was great

staff rooms breakfast laundry

we were able to use the laundry which was practical as we'd been travelling round new england for four weeks

the room, access to laundry room, and fulfilling breakfast.

i liked the porridge which i do not usually enjoy and the laundry service was very cheap

laundry room and bed comfortable

guest laundry washer

laundry on site and free

ample parking, the hotel is on the nj bus line that goes to the port authority in ny city

well appointed room nice bar area convenient location

room thermostat did not work-- just on or off; gym equipment needed some repairs

there was laundry available, gym was nice, room was spacious.

pool was very cloudy and there were no towels

there could ve been more parking

staff, well-designed and manicured decor, pool, big room, comfortable bed and bedding, nice shower, on-point

pool could ve been warmer and more towels

needed an easy chair and/or two chairs for desk/table for room service

new clean and interior design beautiful. restaurant and bar connected to hotel.

the breakfast was amazing. the hotel was very clean. personal was very curteous.

cleanliness and the quality of the room. breakfast was very good as well.

gym was well equipped --several treadmills, ellipticals, dumbbells, boss, swiss ball

the ability to do laundry and vending machine although it had little selection.

no smoking facility quietness laundry services

guest laundry services

maybe a coin machine for laundry

guest laundry services to save on clothes to pack

were bags laundry in the halls

if the one server had stayed out in the dining room more (not behind the closed door to the kitchen), the

breakfast was delicious, gym did its justice.

kingsize bed with comfortable bed linnen and a large number of pillows, quiet location, very good breakfast

buffet breakfast was great

i was in the very last room on my floor so i may have been below a utility or laundry room

i was hoping that they have functional pool. kids were expecting

i will not be going back to this hotel when i have kids

pull out style bed was very nice for the kids

no kitchen aid

there is a brand new laundry room with many machines

there was a laundry in the building

was stuck at 78 degrees and continued to blowout hot air even when the air was turned out, the kitchen was in

breakfast was not great but everything else was really good

lovely hotel, very large suite, breakfast was great

great location and pool was awesome!

spa services are very limited and extremely expensive.

i couldn't go to bar with my little tiny dog.

we enjoyed the pool, gym, and in-room dining

pool, bathroom

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

i saw a coachroach in the hotel laundry room

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

next time i will def try out the bar selection in the lobby

breakfast decent, bar at front desk nice, kids liked pool

small laundry facilities

the wifi

due to covid-19 there was no room service, but staff was on call if you needed anything like extra sheets and

the bar staff who gave me milk for my coffee in the room, thanks

good gym

it has self laundry spacious bedroom

there were no dryer sheets for the laundry and considering everything else can be card-swiped or charged to

if you’re coming here to swim with your kids indoors during the winter months, find another hotel

my kids were disappointed the pool wasn’t open, but understood as things aren’t quite back to

the gym was a nice surprise too

i also was right across from laundry room very loud

is right next to the laundry room, which generates a noise (although not big) during day time

from initial greeting to the simple check in and parking available as well as the cleanliness any and everywhere

wifi worked

what i love is they offer breakfast

room service maintenance was send up to the room within 5 minutes and confirmed the bed was broken

it was only an 8 minute walk to the white plains hospital and they also offer a shuttle service

one elevator smelled of urine (likely from pet) and in the morning an elevator smelled of smoke

room service was fast and the food was good but there were many added fees (service fee/delivery

parking, very professional staff and great room service

also was surprised there was no laundry room available

easy access, good location . friendly staff , breakfast included

wifi was good, room was clean

when i todo the room...supose include breakfast..but not was true..just have coffee

breakfast was just like any hotel breakfast

,listen & respond to request of tub in first floor , it is near hospital , convenient w/ laundry

i went to the laundry the next day and were given more, but i don't think i should have to since common sense

good stopover with laundry facilities

very nice staff, very convenient, nice breakfast before covid19, laundry machines, comfortable

loud laundry nearby and clanky heater

the guest laundry is very affordable

signage for guest laundry room took us to completely the wrong place

laundry facilities

location was good. laundry and coffee and confortable beds

they were very loud and let their kids run around and get loud in the hallways and in the center of the first

very clean nice staff. plenty of parking space. nice location

breakfast exceeds what's offered at other best western hotels ,and the spa tub bathroom is the best

spacious rooms with all toiletries, parking, good breakfast and friendly staff

the breakfast was excellent-a wider variety of egg options than

night at the end of our trip and they had no problem with us doing that which saved us money for parking

we had our laundry done at local laundry shop and were able to park car in car park at back of house

good wifi

comfortable accommodations. great fitness facilities.

parking the car was difficult

parking is a little far from entrance

room didn t have a fridge or microwave, parking is far from check in point, made several trips to unpack into

not enough parking

was amazing brought our elf and they played along with it called the kids down for special delivery from santa

morning breakfast

included breakfast and gym

was great but the $75 fee for our dog was unexpectedly excessive, but at least they are pet friendly

is clean,the staff is super efficient and friendly the breakfast was delicious with variety, delan front desk

bathrooms are ok, mold in grout and laundry facility, dryer did not work

ice machine and laundry out of order

restaurant was severely limited and laundry was not in service.

room large, beds extremely comfy, great tv, pool and gym clean, food lovely in restaurant.

we walked with our kids from the bus stop late at night and didn t feel uncomfortable

smell no ice machine working in all floors laundry machines not working staff at reception weren t smile at

laundry on 3rd fl, unlimited good coffee

only a single laundry location on the facility is inadequate

laundry facilities, urinals, water fountain, even the room next to me was out of order at one point

laundry and gym room can be better

next time i will try out their gym

i was expecting a pull out sofa for our oldest son so we had to book a second room for our 3 kids since all of

wish parents would adhere to the no diving sign in the pool area- the kids are nuts with not watching where they

clean, good hotel gym, nice comfortable rooms

peloton bikes in the gym either had broken foot straps or broken screens

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

was clean, the check-in was quick, and they have their own laundry room where you can wash your clothes

also, the laundry center was be helpful

quiet. convenient. nice room with kitchen and good pillows.

breakfast, very clean facilities, pet friendly

we were on a 2 week vacation and the laundry room came in very handy

only 1 washer worked in the guest laundry room

well lit parking lot

the booking site said it was pet friendly but when he saw my dog (certified support animal) he starts telling

was right off the road my room faced the back parking lot

it was convenient to where we needed to be. it had a pool and a small gym.

restaurant is very convenient, 24 hours gym is great

parking was tough and there was no direct access to the building from a parking lot in the front

has a gym and pool

lighting is very dark, center of parking lot was bright

laundry was expensive--$2

great location, love the laundry room and gym top! ?

location is not the best, breakfast sucks and no functioning laundry at time of stay.

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

i liked where room was located and had laundry room

nice place for the value, good location, clean. has laundry facilities as well

the coffee 24 hours , laundry on site , microwave an fridge in room

towels could have brighter and cleaner -poor laundry and commode had an odd smell

you can do laundry there, costing 2 dollars each to wash and dry

warwick, ny and chose this location because the rooms were a good size and there is a very clean laundry facility

laundry for guests but no laundry detergent available i understand brand new management this week,

plenty of free parking

wifi connection is poor

gym with new equipment

love the layout, and pool/laundry/ alcohol purchasability at night.

was one washer and one dryer in the laundry room

beautiful pool indoor, and, last but not least, a laundry

no soap in the room at the sink or laundry bag in the closet 2

clean and nice place to stay. laundry machines are nice to have available

terrific gym, nice breakfast

the fact that there were eateries available on the lower level of the hotel since there was no room service

it really grossed me and my kids out and we moved to hyatt place

room service, housekeeping and the front desk gave us excellent service.

restaurant at breakfast

hard to get in to and no signage telling where to park or navigate parking lot

good stay, very helpful staff, easy parking and close to manhattan

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone

free parking is awesome

easy parking

incomplete info about laundry i wasn t told i d need my own detergent

there's convenient on-site parking and a laundry room for guests

self parking may not be available , but you can use the valet parking

the cleaning of the pool

like that they accommodated to the late check out

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

parking and ev charger

breakfast variety and quantity

friendly, super clean, great breakfast

they gave me a bottle of water and granola bar for my trouble

a small laundry room and the fitness room did serve the purpose

laundry was out of service

laundry was not ready

laundry room pay method.

laundry machine was not in working condition and we had to travel outside

pool is seasonal

the location of the hotel is great. room service staff was awesome.

is water available in the lobby, but no continental breakfast or coffee/tea service

wifi in common areas is good but in the rooms is a bit too weak

arrived and wanted dinner but were told there was a party and we'd have to order room service

only one complain, fully supply with kitchen equipments except a boiler.

easy access of the hotel, the friendliness and efficiency of the staff were as expected, and the breakfast was

also we would have liked to know ahead of time that the pool wasn t available

spacious room, pool (until labor day, when it was locked).

the pool

clean towels the keys barely worked we had to pay for the wifi which they advertised as free the laundry was

updated. nice bar / rest. good food. plenty of parking.

they gave me an early check in

amenities such as the comfortable public lobby area, connecting bar and restaurant, upgraded rooms, views east

the pool and the gym

also, i think i was hearing the laundry staff talking from the basement three floors up, because of the space

indoor pool, small room size, no bed sofa, no microwave, no laundry, no fridge, not smart tv, funny smell, dirty

i requested a refund. your site listed this property as pet friendly, and it wasn't.

love staying at this hotel. they have a huge parking lot, easy access to and from highways.

to my room they said i have to go downstairs and pick them ud83dude25 which is hard with my kids sleeping

no microwave in room no room service no laundry

no laundry

breakfast not included garbage under bed some room service absence

shuttle makes it so easy to get into town

there is free onsite parking and close enough to nyc, they are right in fort lee which is right over the george

room was in the basement and it was where all staff do laundry and make noises all night and my room had no

breakfast was better than i expected although i only indulged in my ice coffee it everything looked

the breakfast part should of much better choice like years gone by.

spa tub jets needs to be cleaned better

spa tube not working

large room with comfortable beds, gym was ok to be a hotel gym

old furniture, disinterested staff and internet/wifi is not free.

our bags to the new room was very problematic for us as we were travelling with our young kids and elderly

if a clean bathroom is a must, like it is to my wife and kids then you're at the right facility

of the hotel late into the evening, playing on the elevators unsupervised and came into the hotel gym unsupervised

that it would have been nice if laundry could be used by yourself as service costed a bit too

restaurant was closer, no breakfast available, no room service very poor service at the

there is a metal bar just above the sink that is quite dangerous and considering the fact that there is no

the gym was decent, the tv in the room had a good selection

we weren't informed that the room service needs to be ordered extra, so we had no cleaning for 3 days, and