i was in the very last room on my floor so i may have been below a utility or laundry room

the only thing we did not like was that the snow in the parking lot was not removed

it was awkward eating breakfast at small tables or on laps.

continental breakfast

i will not be going back to this hotel when i have kids

we were able to use the laundry which was practical as we'd been travelling round new england for four weeks

i liked the porridge which i do not usually enjoy and the laundry service was very cheap

and a day later the hotel manager gave me dollars to wash my belongings that wasn't enough to do laundry for

the room, access to laundry room, and fulfilling breakfast.

laundry room and bed comfortable

no laundry

check in and check out, complimentary breakfast

the breakfast staff was very friendly and helpful

expired yogurt for breakfast and got my kids sick

night there we were walking to the gym and the hallway smelt like someone was smoking weed the entire hallway

room was clean and airy so was the facility, staff was pleasant and so was the housekeepers/laundry workers

i saw a coachroach in the hotel laundry room

did need to do laundry and had no access to quarters two of the front desk girls did try to accommodate and gave

very clean, great location, good breakfast & parking

we did not use the pool or the workout area, or the bar and food service

ice machine non-functioning and no laundry bag in closet.

in hallways plastic bags looked like someone left laundry in halls as well

i did use the laundry room great machines but the room was extremely hot and even the hallways were a bit warm

laundry facility.

laundry crew need to inspect linen g bc better and get a stain blasting chemical for white linen so

the cleanliness and laundry site

was a strong smell of cat urine by the laundry room

laundry is near the pool

smooth, early check in with joanne

many times didn't have yogurt, or milk for the kids

no laundry bag in closet and only one hanger, i had multiple jackets and stood forna weekend and

clean and modern room, friendly staff, laundry facilities and fitness center near each other - very convenient

, clean and great service; except the laundry room say one price and they charge another extremely expensive,

loved the facilities, the gym is fantastic, the laundry room, and the elevators are very quick

in particular, gym, pool, laundry were all great

the on-site bar was open late, which is great for late arrivals

pool is seasonal

also, the telephone in my room did not work, therefore the room service option was null and void for breakfast

the bar is also a restaurant and serves breakfast/lunch/dinner/snacks

fun bar with dance lessons. tasteful renovations and decor.

spacious room, pool (until labor day, when it was locked).

gym is small but good life fitness equipment

bedroom separated from the living room and kitchen

was pixelating all day and there was no phone in the room it had too many glass mirrors we had no pool it had

no late check out

clean and spacious rooms, free use of laundry room

spacious rooms, good coffee maker, nice little gym and friendly staff

the place was clean. they offered pet treats.

i had to jump out of the way of a car with 2 kids hanging out the windows yelling

a limited continental breakfast would have been nice. kids should been able to eat free.

room was in the basement and it was where all staff do laundry and make noises all night and my room had no

the breakfast was good. the service was good

there was not a bathroom spa as it was advertised at the time that the reservation was made

decent wifi and breakfast

parking is tight , but glad it was there for free

for the price, one would expect room service, however there wasn t for the entire 4 day stay.

also the hotel amenities are nice especially the warm, indoor pool with wide range of open times again especially

next door neighbor's at the hotel had more than 20 30 kids in a room that made noise all night long and all day

no grass area considering they are pet friendly.

clean, available and able to bring my pets

we enjoyed the pool, gym, and in-room dining

really liked the gym and the bathroom

the swimming pool and gym were a great addition.

spa services are very limited and extremely expensive.

we enjoyed the pool, gym, and in-room dining

there was a laundry in the building

there is a brand new laundry room with many machines

spacious, clean, good breakfast

room nice a lot of space with a kitchen

also, we had some issues upgrading our free to high-speed wifi, and i thought it was not a big deal

small laundry facilities

unfortunately the gym was down 2 treadmills during our stay

couldn't have room service

also bed was super comfortable and bathroom had hot water and bathroom was comfortable and wifi was great

gym equipment ( 2 of the 3 treadmills weren't working) but front desk gave us planet fitness passes

self laundry

clean. quiet, everything you need (laundry, gym, pool, small restaurant and bar )

great location, love the laundry room and gym top! ?

it has kitchenette with all essentials, fitness gym, laundry room, breakfast buffet, free parking, basketball

location is not the best, breakfast sucks and no functioning laundry at time of stay.

room service not being available.

and the room service was good also, the room was clean including the bathroom

it offered outdoor fitness as the gym was closed due to covid-19

the staff being so nice and helpful and decent wifi.

the gym was great and spacious

with patio like furniture to sit and relax after dinner or just a long day at the pool with the kids

the estate is big and pet friendly

staff is polite & friendly, hotel is clean & there is laundry on the premises

the laundry room area unclean

fridge, stove, laundry

it seemed very busy in the hallways with people going back-and-forth outside and to laundry room

was great i liked the fact that there are laundry facilities there that are 24hrs

pool was great the people at the desk was very nice

the gym good use some more dumbbells and a few machines

a few guests whom were smoking marijuana outside in the steps near the pool area.

wifi and heating

the breakfast selection was not that great but we managed with it.

the staff went above and beyond bringing our kids a goodie bag for their trip to the zoo

the kitchen set up

a parking garage with a gym so it was more difficult to find a parking space at certain times of day

breakfast amazing. betsy at breakfast bar is super helpful

breakfast was nice and a particular lady in the kitchen was

laundry facilities

wish the pool had been open later, wasn't ble to take advantage of it of gym

room was spotless enjoyed bar area

parking lot got very full

location was great for visiting and rooms nice. gym was awesome

not happy about only having one microwave per floor in the laundry room

somewhere between too much fabrize and dirty laundry

hotel has everything from a starbucks to room service to laundry room to gym to bar, you name it

the dryer was not clean and the microwave was on the laundry room.

that near by there is a supermarket, and the laundry room.

they had had a laundry problem earlier in the day and were running late with rooms, despite being told it might

was nicked up pretty badly and they put us in the room straight across from where they did the laundry and the

got towels and laundry person was bothered by asking as to where pillows were, said i try to come back never

floor by the laundry

room too close to laundry and pool. chemicals smell too st

leak , the amenities such as pool , spa , fitness center were closed due to this leak and there laundry facility

it was too large to fit in the elevator, so it might be a utility cart for the hotel as the is a laundry room

++laundry room on site quiet nice balcony to enjoy outdoors without leaving

lots of parking

wedding little kids running down hall, but it s the parents not the kids fault ud83eudd14

laundry on site and free

guest laundry washer

the kids loved it

room thermostat did not work-- just on or off; gym equipment needed some repairs

old school customer service of an employee taking your bags from the car to your room and the room

it was at the end of a hall,right across from the elevator, guest laundry and ice machine and adjacent to a

gym was very safely set up

that it was a big issue, i would have had a couple of drinks but the bar was out of grey goose and tito's vodka

would have enjoyed a kids menu or some kids options, and or microwave in the room

the ours the bar was open (no coffee after 9:30?)

large, well appointed gym

also disappointed the ev chargers were not working

clean and comfortable. very friendly staff. nice bar lounge area.

the l2 ev charger on the non handicap spot is broken.

nice gym

laundry dryers do not dry

after a night stay, i called front desk asking about their laundry exchange policy and was nicely informed

full kitchen, stove, refrigerator, microwave, dishes, wine glasses, pots and pans, silverware, plenty of

fully functioning kitchen in our suite

the pool could have been a bit cleaner.

cleanliness, room service and location.

room service actually surly and aggressive

requested an early check in and got one after speaking to the manager of the front desk

it was huge. the manager in the bar was excellent and helpful when we were trying to find sodas.

the omelet was made to perfection, i mostly used the room service, and it was very good.

that it would have been nice if laundry could be used by yourself as service costed a bit too

the 'free' drinks tokens were a great bonus and the hotel bar was vibrant with a great selection of drinks

loved the room service from jalao, the restaurant on the property

the gym was decent, the tv in the room had a good selection

the one chair available is more of a high bar stool

plenty of on-site parking friendly housekeeping staff room had window that opens on-site self laundry

did not know i had to use coins for the laundry. a card would have been more beneficial.

tv not working icemaker not working laundry not working

clean comfortable laundry was great

we had to leave early before breakfast but i suspect it was good

bathrooms are ok, mold in grout and laundry facility, dryer did not work

restaurant was severely limited and laundry was not in service.

ice machine and laundry out of order

free parking and wifi

the room was great the staff was great pool area clean the gym was great

easy parking

they took 112 dollars from i was checked in for 15 minutes i'd never stay there dont leave your kids or be alone

free parking is awesome

good stay, very helpful staff, easy parking and close to manhattan

best part of the hotel is free parking and easy uber ride to uptown

a gym, laundry room and easy free parking

a small laundry room and the fitness room did serve the purpose

they had obviously not gone through the laundry

laundry room pay method.

laundry was not ready

no microwave in room no room service no laundry

no laundry

i informed room service and the bottle never got refilled

parking was ok

shuttle to the city. closeness to the highway.

placed on the 3rd near the laundry or maintanence area it was very noisy along with the very loud and inconsiderate

loved this hotel - the opera house hotel is a hidden gym in the bronx new york area

it was quiet in the halls too, too loud kids running etc

floor had a family with kids that were running up and down the halls

the location isn't one i'd recommend for families with little kids

breakfast buffet was great, the property is a beautiful old mansion.

bar and restaurant are on the third floor attic space with no elevator and limited choices for

no turkey products on the breakfast menu. i don't eat pork.

pool hours are from 9-5 on the weekends, and it have a bar and the restaurant

room was very clean and spacious

there's convenient on-site parking and a laundry room for guests

incomplete info about laundry i wasn t told i d need my own detergent

convenience of stay and early check in but nothing else.

all the hallways and elevator were wet from the kids running round-trip

tv had many options and free wifi was pretty good

clean, spacious, has laundry facilities, pleasant staff, relaxed atmosphere

good gym

the breakfast menu was very rich in variety and the food was delicious

second leg of our stay some kids were running through the hallway

good breakfast, perfect location (bus 167 takes you to port authority bus station in 20 minutes), very

the girl behind the desk gave us some breakfast coupons which were adequate compensation

use of the gym next door convenient bus to/from nyc

room service, housekeeping and the front desk gave us excellent service.

breakfast was excellent and staff are wonderful..

the room is spacious and comfortable the gym is well

it was sold out one of the nights and they provided no help suggested room service, but there is no place in

environment was amazing the staff the bar in the back food and music

the hotel's restaurant hosts a lively bar with djing on weekend evenings, which is a welcome addition

finally, the pet fee is ridiculous for any hotel

location, gym, cleanness, comfortable rooms

fulfill my reservation and provide us two connected rooms and it took a while to prepare to my kids rooms with

no coffee no wifi rooms too close could here person next door.

wasn t able to get a spa appointment

the spa staff was also

shuttle service provided by the delamar was outstanding!

there isn't a laundry on-site, but there's a coin operated laundromat on washington, nearby

modern, pool, bar , room, clean , love this hotel

the self parking option, and the gym, even though it was outside in a physically separate building

best pet friendly place i've ever visited

room service was excellent and delivered fast

com advertised that there would be (additional cost) laundry facilities, and there was not, none we could access

with answering my questions & directing me to a nice welcome package (roll of paper towels, laundry items, coffee

and i could not go online with their free wifi

i had my 2 small kids with me and waiting in the hallway for over 30 minutes

not being able to connect the tv to the wifi

gym had everything one would want for a workout

pool

the bar was subpar. food was not the greatest tasting.

plenty of parking

the parking, the beds, the location

there is parking, 24 hour laundry next door, and a good chinese restaurant on site

but there is a laundry mat next door so parking can be challenging

parking difficult with laundry patrons taking many spaces

(sadly no youtube) there s also a laundry next door and 7 eleven around the corner, and private parking

the parking area is supposed to be exclusively for hotel guests, not for laundry services

the staff is not always at the front because they are also doing laundry

staff is very pleasant. laundry room is very nice.

never wanted to give towels, they had no laundry soap the whole 5 days no drinks in vending machine when asked

not provide laundry items, hairs stuck to bathroom vanity, no paper towels at kitchen area, and room had bugs

our room close to the laundry room, loud tv sounds all

aournd the building and found a door in the back and later told that is supposed to be used by laundry people,

expensive it is, to use the laundry room you had to pay for it with only a card you get by putting cash into a

no bar soap in the bathroom.

the beds are comfortable and my wife loved the spa tub

they have a la guardia shuttle but we forgot about it

on the morning of our departure, we expected to pay for laundry once

wifi was not straightforward to log into, you had to sign up to a membership and which accidentally

we took our holiday with kids ,booked fixed time exhibitions,but too many person waiting service on breakfast

we enjoyed the athmospherehe at the hotel bar and really fell in love with harlem

was a very important part that needed to be inside the rooms, especially if you have babies or kids

hotel staff used guest elevators for laundry collection/disposal while guests were in the elevator

also that the laundry facilities were available to guest

amazing staff. kevin in the bar was super friendly and helpful relaxed and welcoming atmosphere

location, the gym, the front desk. staff was very nice and helpful.

hotel to explore upper west side, friendly staff, huge rooms with nice beds, clean gym with nice selection of

the facilities were good,laundry ,intrent,and business center open 24hr

laundry convienence

the pool was closed.

had been travelling all day and decided on room service

wifi was not working abd the food could be better, meaning the choice of restaurants in the area

laundry detergent scent but better than smelling cigarettes i guess

getting into the parking lot

nice, attentive staff, comfortable & clean facility, good breakfast.

wifi is terrible and the breakfast is just for name sake, only bread, coffee and fruits are

i can smell smoking almost all the the time in the bathroom when i turn on the bathroom fan

room near laundry room

no pool, no spa, no laundry

in other hotel, there is a room with computers, laundry room, beautiful landscaping, etc

i wish there was a pool and hot tub. cheaper to book directly at hotel.

that is wasn't a pool. a pool would have made the hotel even better

early check in time due to early arrival

gym across the street, closeness to the great neck station, healthy breakfast, colberh

wifi did not work

breakfast was convienent

was no breakfast or room service

would be nice to have a coffee/snacks service throughout the day or at least for the bar to be open before 5pm

daily -good complimentary very good breakfast bar staff were pleasant as was the bell boy/man kitchen staff also

wifi did not work in room and in business center

bar staff (especially bria) were lovely and prompt with their services- great long island iced tea

the wifi connection was unreliable.

the laundry room for guests was out of order and when asked if we could please use one of the maids

everything was great! beautiful room and lobby.i did laundry and staff was so helpful.

wish the pool was warmer . otherwise kids loved it.

accommodate so we can swim in the pool and we had it all by ourselves very good with everything that s going

was about 5 kids running and making noise the pool area was dirty n messy no phone in my room the gym didn't

breakfast was great. waleed the breakfast cook was great.

clean, easy to get around, geat shuttle

close to lga and free parking available.

staff was very friendly and helpful. breakfast was great. shuttle was great.

plentiful access to free parking