but spacious rooms, comfortable beds, cleanliness throughout, 24 hr security at front door, laundry facility,

super staff, super neighbor hood, good breakfast, laundry

very helpful staff. quiet property in heart of nyc. good laundry with new washers and dryers.

guest laundry was a bonus

appreciated the laundry

room service, no servi bar, no breakfast, no complementary water bottles in the room

wish they had room service but it was not a big deal.

it also didn't have tea and coffee making facilities or room service, which are nice to

and apparently you can use the local gym which has a pool

great wifi

we booked it because of the history, (just kids, sid & nancy etc) but had no idea it had been recently renovated

onsite dining offers delicious options, and the spa is a standout feature pure perfection

this started from the gentleman who opened the hotel door to the check-in desk to the spa personnel

the bar in the hotel is great and vivid, the team was extremely helpful and kind

room service seemed more affordable than other places we have stayed at in the past

gym was incredible, food , service, friendly smile

the fact that there is no elevator, no laundry and i had issues with the wifi in my room

on top of that, every day there were laundry bags piled up right outside my room door, making it difficult to

property smelt of weed and the staircases up to the rooms were covered with bin bangs and bags of laundry we

wifi connection weak and slow

very clean, good wifi and friendly/helpful staff

also disappointed that didn t have laundry for

the gym was too small, the breaki was not being replaced often and there is no laundry.

i'd love to have a laundry, but it seems to be the norm in nyc not to have one

they initially gave us a room (#108) in the basement/next to housekeeping-laundry, etc

like stale laundry or something- hard to say

central location, beautiful interior, nice staff, wifi worked perfectly

the continental breakfast was bland, but still ok

rooms were clean.. good speed wifi..convinient location & helpful front desk.

great breakfast, great location, stuff was great and they allowed us late check out

also i wish that the room service wasn't only from tao because i don't want asian food every day

staff was very accommodating with early check in and late checkout on a weekend.

breakfast is delicious

better not with kids

kids had to stay away from the pool during day-time

clean room, nice gym, cool swimming poo

they also lost items of my laundry and had i not noticed they wouldn t have sent me the replacements

gardens and times square, maddison square and new york in general staff were excellent excellent laundry just

on trend rooms. room service. overall great stay.

they have room service from a restaurant close by and it was quick and delish and not expensive

the gym was adequate

we had a really loud laundry room-like noise coming and going, i have complained 3 times about it to the lobby

huge should put to wilmington behind the bar - 5* bloke

location, really comfortable beds, modern rooms, good gym, breakfast included, friendly

no on site gym

service is slow, breakfast gets very busy and ends pretty early, wifi disconnected immediately at check

really stunning design hotel located between chelsea and hells kitchen - great location for us.

best coffee right in the hotel and a really cool bar on the 4th floor

facilities were amazing and everything was just so impressive, from the staff to the gym to the breakfast

the gym is also

wifi cuts out unless you use the passcode

were smaller than expected no laundry service within hotel but there was one around the

room service didn't provide any new coffee capsule in the last 2 days

room service didn t have a great variety to choose from for such a long stay it would have been

breakfast room service was such a treat

room service didn t clean our room one day

on site laundry a bonus during a heat wave in nyc

convenient laundry facilities also

the halls were small which would not have been too bad, but at night large bags of laundry were in the hall

laundry service was not available

only one microwave. one washer machine in laundry room.

we were also next to the laundry chute/storage cupboard and the cleaning staff continually slammed the door

i would be great if it has a laundry

but as we were there for 8 nights, a laundry room would have been ideal in the basement

is expensive a laundry cart was left in front of my door the entire time making passage narrow and its ugly

no laundry facilities

everything was very clean and smelt like fresh laundry

there is no onsite laundry

the amenities it mentioned laundry service but there is no laundry room inside the hotel, you ll have to walk

basics like tissue box and laundry bags not in room

stairs outside led to area where they are currently storing laundry and garbage

was on floor 42, and i feel like in the next room or straight above there might have been a laundry room with

hotel is extremely expensive, including the restaurant and amenities like laundry

that was placed which was returned but deducted off of $150 tourism charge which included premium wifi, 2xbottles

nice gym

i didn't get a chance to eat at the bar but the food i saw go out looked great and the breakfast options and

me twice for our stay, also sent out washing to their dry cleaners when we booked to have a laundry pick it up

breakfast

great location; clean , well designed room; attentive staff; well equipped gym

the breakfast was very basic.

gym could ve been bigger

the tea and coffee were luke warm and it was $25 each (thankfully they didn't charge us for the kids)

list of what was advertised when i was making my reservation: - outdoor pool - rooftop bar - free wifi - paid

room service only at dinner

great wig hooks very nice soaps nice gym

my kids and i were tired from flights and getting around new york so it would have been nice if

it smelled like sweat or unwashed laundry

they have a visitor laundry room, which i found it very useful

next morning all other rooms dirty laundry piled in hallways

items such as laundry detergent, snacks, dryer sheets, and water are available for purchase near the front desk

because it has a whole foods market and a laundry nearby, safe neighborhood

some problems with laundry - lack of sheets or towels on some days

the hotel does not have laundry

they promise a rooftop bar, laundry possibilities, cocktails in the price, but there's none

kitchen on ground floor for rooftop restaurant: with just 2 elevators (no dedicated one for staff

the wifi is too slow.

wish property had laundry facilities

later they informed me they hadn t found them, but they were checking with their laundry provider

24hrs coffee would have been excellent(especially in winters) and in hotel laundry room can help for people

no laundry facility on site

the hotel comfortable with good facilities (we liked the gym) although the hotel plan showed laundry facilities

one busy afternoon during check-ins both elevators were occupied by staff with hotel laundry and the other with

the hotel does not provide a laundry room

no laundry in the hotel, external laundry through the hotel is expensive 2

it did not have a laundry facility on the premises.

some floors had a bad odor like dirty laundry

the blankets were also thin and to our liking * laundry possibility is great

there is a laundry in the hotel which is very convenient

we liked that the hotel had a self-service laundry room

laundry facilities

we used the laundry room downstairs, it was quick, 30 mins to wash and 45 mins to dry

and laundry bins were stored outside near the entrance which made the hotel feel shabby

didn t like the bins/ recycling/laundry carts etc right outside the front door, gave a really bad first

location: rubbish and laundry bins at the front entrance (all the time

laundry, subway, groceries and breakfast/lunch/dinner just a quick walk away

the location is great. the bed was very comfortable. the gym is small but adequate and clean.

there is no laundry and the gym is very small

friendly and service-oriented, also tina at the breakfast buffet was amazing with our little kids

- excellent wifi

wifi is really good and fast

there might be a few veggies at breakfast.

the wardrobe space is not so spacious but there is a complimentary laundry with a dryer which is very efficient

the room was clean. the laundry facilities were a life saver.

i also used the dry cleaning service which they have express service and delivery the laundry to your room

location, laundry available, nice stuff

in addition there s laundry facility in basement, which is important for long

it was amazing that they gave 30$ to redeem to breakfast/laundry/drinks

every day there was a $30 food credit, $40 laundry credit

we were not told before arrival or upon check in that we got credit towards laundry and the cafe per day - this

noise from the room service room that was right beside our room

the gym was a good size and 24/7 so i squeezed in a workout too

no kettle in the room to make own tea or coffee, laundry service was expensive.

charged us for service they haven t done (overnight, expedited laundry)

no room service after 10:30, however they happily allowed uber eats delivery, so not that big a

roof top bar has fantastic potential but could be a little more cozy .

excellent location staff very friendly beautiful rooftop pool views of the city

the bar was always booked and was not family friendly

the bathroom had great smelling equinox bath amenities, the mini bar was well stocked although you can tell

just was sad that electric lemon bar works only till 10:30.

the kids are not allowed in the pool at the hotel

it is a shame that kids under 18 cannot use the swimming pools.

expensive for what you get, the peleton s in the gym didn t work, the laundry benefit was great but 4 items

standard king room was a good size, and the gym had phenomenal views including free laundry for gym clothes

very nice gym with free laundry service

is great, as are the facilities generally, the roof top bar, the bathroom amenities, free laundry for gym use

plus we can enjoy dinner with kids and then let them walk back whilst we carry on with after dinner aperitifs

in our room at the second floor ( i believe it came from the washing machines of the hotel's laundry)

had to make multiple calls to the front desk about the wifi which were shrugged off because their diagnostic

no room service provided, unless it was upon request only..

gym was really good

beds are comfy and gym is awesome

laundry room located in basement, but staff did not communicate this info so didn t get to use it

laundry service only available for some guests.

we were also shocked by how pricey their laundry service was and ended up washing our laundry in the hotel

return of laundry clothes came just slightly later than expected on one of the days

no laundry service, just dry cleaning

no laundry, but there was a laundromat around the corner that had great service.

there was no breakfast and no laundry room

but i feel that any blood stained bedding or towels that isn t able to be removed in the laundry should be

are no ice machines or laundry services, like what is listed online

they didn t have laundry facilities

the gym equipment in the room.

bar area was great too

style room size is good ping-pong for kids

friendly and responsive staff, the game room was clutch for our kids whenever we needed to come back to take

large volume room; very clean and original; breakfast; staff very friendly and accommodating (early check in

it's a bonus having a coin laundry too at the property

everything! friendly staff, fantastic view, clean room, nice breakfast, and laundry!

the shelf above the laundry machine was a bit dirty

fast wifi, working desk, kitchen and laundry

is a self-serve laundry in the cellar level, but it has no chairs so i had to sit on the floor

elevators are very small and are shared by staff (often with laundry carts) and guests

they don't clean the rooms every day and there are no in-house laundry services

hotel staffs were not helpful when i asked about coin laundry

location excellent. clean, comfortable, and nice bathroom and shower. good gym.

room was clean. pet friendly.

having personal goods stolen. breakfast and laundry service too expensive

the room service lady (sorry didn't catch her name) was beyond helpful and left us some chocolates also

wifi wasn t great

as always kimpton offers a great experience and their bar makes amazing cocktails!

gym access

when i reached my room, there were no towels at all because the hotel s laundry had apparently arrived late

they had a safe when they did not, said they had a roof top bar but it was never open

wish they didn't put the dirty laundry by main lobby in front of the elevators

didn t have laundry bag at first in our room and the its price tag

room service was priced fairly and the food was delicious

staff were amazing, room was a good size and modern and restaurant downstairs was great for kids

wifi is good. staff are friendly. housekeeping is good.

location was great. staff were helpful. laundry facilities we helpful for us.

fridge, microwave coffee maker in room, decent breakfast, busy but clean and stocked well, also laundry and gym

laundry dumpsters they leave next to the entrance is insane, they should not do it

facilities not working - ice machine and laundry coin change

also, there is a laundry room where you can pay 2 dollars to wash and 2 to dry, very convenient for long trips

facilities were great bonus was the laundry area for travellers who needed to do some washing

room on the 9th floor had several amenities such as laundry bag, hangers, iron board, safe, steamer, microwave

hotel is well-maintained, from the rooms to the facilities such as the gym and laundry room

the laundry room was very small for all those rooms

waiting time, always busy and the staff had to use it for their needs like laundry and

no laundry bags provided even when requested

could use a basket to place dirty laundry or towels and the bathroom floor could use a rug,it was cold

the lobby is just a 1/2 basement entryway where they have all the laundry for the building being

the microwave was not working properly and the internet (wifi) had problems

good wifi, password and how to access is printed in keycard envelope

laundry service is a disaster- opted for re express service for the clothes be returned by 9am and

being by the exit door and staff laundry shoot. very loud slamming of doors.

comfortable seating in the room is non-existent and the wifi in the room was slow.

reception/coffee shop area was so full of people making use of the free wifi, there was no room for residents

sharing a room with 2 kids can never be easy, but we had the best stay without feeling too cramped

no pool and no laundry

laundry service arrived more than 2 hours after the listed

also customer lifts used by staff with dirty laundry and

laundry service - if there is an exclusive agreement with the provider of the service it should be

we were always waiting for elevators to arrive, and so were the staff, with big laundry baskets

enjoyed nobeluz and zaytinya (breakfast and dinner) (-)small rooms with too soft beds and the breakfast not

rooftop bar is exceptional with incredible views

room service was solid but uninspired

think the gym is small for such a hotel with high standards and cost

i think the gym is small with less equipment.

how the elevators worked and would have liked laundry service on sundays.

the rooms smelled and hall smelled not fresh like old dirty laundry

rooftop restaurant and bar were amazing

took almost an hour to get room service breakfast, but food was good and coffee was hot

premises were beautifully decorated, the atmosphere was exceptionally comfortable, the staff was bar none and

slow and can take sometime to arrive, occasionally you can find stuff using it to transfer dirty laundry with

lack of laundry room facility in the hotel.

sadly there is no area to sit and work and the wifi was poor

be sure to check out the rooftop bar for a nice view of the city

exists - i assume the hub replaced it - and was expecting further at least one or two facilities (gym, restaurant

and no longer available the room was dirty and had used face masks on the floor and the laundry service

to 4pm (well after the 3pm check-in time), the hallway on my floor was cluttered with trash and laundry bags

the two elevators in the hotel were very slow and rickety and there were no laundry facilities within the hotel

system, not enough space in the room and the location where they accumulate the things for laundry and garbage

it was advertised as having a laundry, it was 2 blocks away

the price for laundry machines expensive! 5 dollars to wash and 5 for the dryer.

there's coin operated laundry, which i found helpful

laundry and dryer charges was a bit unnecessary i feel given hilton brand.

understand why they need to have coin operated laundry and dryer

gym was convenient, and we appreciated having access to the laundry machine and dryer

liked everything about the hotel, location, gym, laundry, breakfast including the take away option as breakfast

the laundry facility could have had more washers / dryers, but served its purpose

a laundry room and gym were also available which we didnt use

the guest laundry was an added bonus that was very

there is a laundry and gym on c level

with laundry service option thought lost the return of but after chasing up 4 times

laundry service was ridiculously expensive, $35 u

elevators were overly complicated, pool overrun with kids

shame kids couldn't use the pool after lunch time

however, from an adult point of view, i would like to go back without the kids and enjoy the pool without

room service was hit and miss, on one occasion we had them knock in the evening when we were

really excellent staff, rooms, service. cipriani restaurant. excellent bar with live music

asked for bacon on my room service burger and was charged $13 for 2 pieces of bacon - pretty ridiculous

to order room service

wifi was very slow and disconnect often.

room service was not great (timing and transparency of rates), on some floors there was a weird

, friendly stuff, large room, laundry options

there is a self laundry space available that was very convenient

guest laundry in the basement

central to everything. helpful staff. laundry onsite. clean and fresh.

comfortable queen beds,clean room and bath,coin's laundry room in c floor , ice machine,small gym, bags storage

laundry service was unreasonably expensive

no laundry room to do laundry myself

wifi was good ( no issues at all)

the wifi didn t work that good :/

friendly. clean. sanitized. kids loved it.

lovely housekeeping and laundry

there s no laundry but they do have dry cleaning but they added a 50% markup to my bill without any warning

nice gym downstairs

wifi is strong, and room is specious enough to stay for 3 days, also high ceiling so no loud

the wifi was excellent

no onsite laundry and exorbitant laundry prices; though you can find self service laundromat 10min walk away

the bedsheets smelled of laundry soap.

gym was subpar

all of the above, lovely hotel and would stay again. the gym was also well appointed.

location gym

the room was missing amenities kit and laundry bag.

laundry room on property

i don't know what detergent they use for laundry but the bed linens smelled amazing

the hotel offered to sort laundry but it was an external service and we were concerned the shirt wouldn't be

external laundry service offered was astronomical in cost

of the lights would not turn off fully at night, same-day laundry service advertised with 9am pick-up deadline

the laundry services a bit expensive, and the a/c system seemed dated

rooftop is great, there is a small gym and the location is ideal, close to metro stations

we were able to get an early check in and store our bags in the storage room which was great

the wifi was very laggy throughout my stay.

no self laundry facilities

no laundry service in the building. external service is available but i don't like those.

and you have to bring your laundry yourself to the undeground floor

having your laundry done was super expensive, so we chose to wait to do laundry somewhere else

laundry was closed

quality of the services provided is very low, the breakfasts at the hotel are limited, and the laundry services

accessible to your needs - terminal, subway, food establishments, laundry shop etc

they don't have laundry facilities so you will need to go laundromat.

it would have been good to have laundry services available

hotel has laundry listed on website but no washers/dryers so i had to go to public laundromat around the

there is no room service and there is no self laundry service only

reception friendly and helpful and breakfast was always topped up

location, value, style, common areas, staff, wifi.

free wifi plus free tea or coffee during the day

very strict about timings!! no early check in and no late check out. everything you have to pay.

not being able to just run into the bar or restaurant bar for a quick cocktail was ridiculous for what we paid

hotels since i moved out--the service in this hotel (front desk--special shoutout to paola,--room service,

i order room service bagel on sunday, it was delivered 30 mins late

restaurant and bar are amazing, and for as long as the inhouse gym is not fully functional (there are a few

hotel, restaurant and bar were very pretty

no fridge in room! lack of laundry facilities.

the location of the room within the building and in the corridor is also place to park the laundry carts, the

the laundry room

they lost my laundry although they were very helpful in retrieving it

the one tiny thing that was not 100% excellent was the included breakfast - i was yelled at by the person

there was a crowd of people in the lobby some had laundry like bags with belongings

had to wait till midnight to get towels,still didn't have any washcloths-and that was after laundry

no guest laundry, only 2 lifts made access tricky

there was a crowd of people in the lobby some had laundry like bags with belongings

laundry service available

provided me with thin bedspreads instead of comforters because they had all been sent out for laundry

no room service unless asked and then took until 5pm to do simple drop off of towels

small gym. shower floor damaged.

the gym could have been open. the surprise 150.00 incidentials fee.

good spot for budget level stay in the city. gym was a zero. lobby coffee not bad.

love the fact they have a kitchen with a full size refrigerator, not only that, the laundry room is free

like cd player, blender, glasses, etc for the guests to borrow, and the best of the best: free laundry in the

cooking facilities and free use of laundry which was

i loved the free laundry, and the workout room

having a laundry room for free was so convenient

is near times square and all the essentials are close by: seven eleven, laundry, restaurants, etc

no fitness center or guest laundry

in the hotel we had to ask twice for our room to be made up at around 5pm and on another day our laundry was

is hard to approach room is too smalll room rate is too expensive needs more elevators no laundry breakfast food

free 24 hour laundry facilities next door, just show room card to

no eggs. management reception. laundry

was an on site laundry facility

laundry room in the basement

laundry room was not as pictured on bookings

laundry downstairs was very helpful

only two elevators, which are also service elevators so a looong wait and frequent rides with the laundry basket

no laundry at site, no breakfast

laundry service very expensive

it is a proper room for a good rest with gym, cleaning and laundry, but not the most comfortable bed or the

no laundry and no refrigerator.

laundry wasn t delivered to my room - it had to be requested at the front desk

only thing i can think of that would have improved our stay is if the hotel had replenished the laundry bag in

location is great and laundry was fine.

the laundry service does not do wash and fold

nice pastries in reception for breakfast + kettle to make tea / coffee

we did not have our rooms cleaned by room service for 3 days despite requests to have our room cleaned

so i had to order room service from front desk and when i did so i was made to take up the 1l glass water

the wifi in the room worked only on one device

wish they had a rooftop bar or sitting area where people can enjoy a view and fresh air

from the front desk, to oswal, to the cafe and bar and restaurant, everyone was just amazing

not 4 starts as advertised. no laundry service. no filtered water.

even though there appears to be people living in the building, there is no laundry room

location in city center, perfect for short city explorations. clean room wifi

the wifi connectivity & room space.

we had to pay a compulsory fee upon checkin for the use of facilities including wifi and breakfast (which we

no laundry/dry cleaning 3

bar and restaurant area are delightfully chic

although the hotel doesn t have room service, he suggested a mint tea with honey and promptly brought it to

staff were excellent - nice bar and restaurant

the daily credit offered for the restaurant/bar and mini-bar was a nice surprise

access to the gym on 42nd was ideal and the staff over there were very welcoming and friendly

while they offer a membership during your stay to a gym somewhat nearby it’s rather inconvenient

it would be nice if they had a gym (maybe they did actually

food selection at the bar was limited;

it had a gym and once or twice the staff seemed short-handed but they were always super pleasant

i wish there was a guest laundry to be able to wash our clothes

no laundry facilities

we traveld with two kids (1 and 3) and they were so kind

new but kept clean and everything works well with good water pressure, comfortable bed and fast wifi

location was great, my early check in was honored.

pizza place on the corner is a must and there s a laundry pode around the corner

the outside features of the hotel weren't to my expectations: enterance door and loading area for laundry etc

you to wait 10 minutes in line in lobby while they check in new guests, just go get towels or a laundry bag or

didn t like that cleaning staff with large laundry carts etc was using elevators with hotel guests

laundry charge was outrageous

constantly fighting for elevator room with house staff and their laundry carts

even if they had been washed nothing smelled clean no scent of cleaning products or fresh laundry hair

they put us next to a service room, i think laundry with a door that kept banging

valet/laundry bags in rooms and plastic cula

outside of the location was very dirty, they had all trash and dirty laundry on the front most ofy

laundry service was not reliable

short staff barely any laundry and i had to vacuum my own floor

no laundry and elevators can be really slow

it didn’t have a laundry but it had a service which was very expensive

no self service laundry breakfast time to short, a microwave would have been